# Netigate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Netigate the right Survey solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227889/Netigate/reviews --- Netigate 4.6 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Netigate Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews NR Niklas R Referent MarktforschungFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Good user support (Success center, onboarding support for new additional users as well as highly reachable technical support)“ April 21, 2021 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Aleksandar D. Senior Expert Management Consulting Used the software for: 2+ years ### "Overall great product that could be even better with sone additional power user features" May 4, 2021 5.0 Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it. From designing the right questions to analysis. Pros Netigate is a very easy to integrate and administrate. It offers great features, amazing reporting and analytics dashboards, extremely easy user onboarding via video tutorials and has intuitive interface. Extremely helpful and competent customer support team. Cons Some features for power user could be improved, such as support for custom JavaScripts, scripting of custom functions and elements. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) License and user administration options, superior reporting center, data is stored in EU, integrated GDPR features, way better customer support Review Source Response from Netigate May 17, 2021 Thank you for taking the time to leave your review, Aleksandar. It's wonderful to see that you're benefitting from our GDPR compliance, support teams, and all of the great features available with Netigate. Thank you also for your feedback, which I will pass along to the relevant teams! CL Carina L. Service Analyst Information Technology and Services Used the software for: 2+ years ### "Netigate - provides my organization with the data we need to continously improve CX/EX/UX!" January 13, 2023 5.0 Working with Netigate as a company is a partnership - they are (still) not too large, they keep a familiar feeling when contacting them. And working with a company that has CX/UX/EX as their sole business idea ant not a part of a large portfolio of solutions is beneficial. They know their thing! Pros The ease of using, posibility to add own templates to get our look-and-feel, translating the survey into multiple languages is easy. The logics one can build based on responses, with auto-emails to key stakeholders that can take actions directly is amazing! Cons The only thing I can up with is that I think it takes too long time before an improvement suggestion is tagged as received and reviewed. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review Source MF Marie F. HR Project and Process manager Consumer Services Used the software for: 2+ years ### "Overall feedback" September 12, 2019 4.0 Good. Pros Easy to navigate, easy to set up customized surveys and good support Cons Issuing in survey send outs, impacting the quality and UX Review Source Response from Netigate September 13, 2019 Thank you for your review of Netigate. Sorry to hear you had issues with the survey send outs. We had a temporary issue with this a while back but the issue has been identified and addressed so the stability is now restored. This should not be an issue going forwards. NR Niklas R. Referent Marktforschung Financial Services Used the software for: 2+ years ### "Netigate: Great solution to conduct your own surveys" April 21, 2021 5.0 Deutsche Leasing is happy to have teamed-up with Netigate as we have used its online survey platform with our partners and employees extensively over the past years. In this context, Netigate’s online survey solution has enabled us to get a better understanding of our external market environment as well as it has supported us to enhance the feedback culture within our company. Pros In particular, we do like the following aspects of Netigate's online survey solution: - Very customer friendly product, its easy and convenient to set up your own surveys - Several options to deliver your survey to the recipient (e.g. unpersonal link, personalised link, QR-Code) - Professional look and feel (both for recipient of the survey and the market researcher) - Dashboards to evalute the results of your survey (incl. an export option to PPT/pdf files in your corporate design) - Good user support (Success center, onboarding support for new additional users as well as highly reachable technical support) - Data security (Netigate servers located in European Union) Cons For us, there are not too many con's in regards to Netigate's online survey solutions. We would appreciate a visualised logic tree when you set up a survey. This feature would help to see if the logics, the user is set to implement in the questionnaire, actually work. Review Source Response from Netigate April 22, 2021 Thank you for your review, Niklas! We're very pleased to hear that our platform has helped you to enhance the feedback culture at your organisation. Thank you also for your feedback regarding survey logic; we have passed this on to the relevant teams! JK Jessika K. HR Business Partner Food Production Used the software for: 2+ years ### "Netigate as a" July 10, 2019 4.0 Overall, my need with Netigate works well Pros The system is easy to use both in terms of creating a survey and sending out. Cons The report function is difficult. I would like our leaders to be able to enter the system and take out a report themselves. This without the license cost being too high. One could send out both to the e-mail adress and sms for the same survey. Reason for choosing Netigate It seemed to be a good and affordable system Review Source Response from Netigate April 23, 2021 Thank you for your review and constructive feedback! I'm pleased to let you know that our report function, as well as the entire platform, has recently seen a significant update. The result is an even more user-friendly and powerful reporting system, with a modernised interface. It's now easier than ever to share reports you've created with anyone within, or outside of, your organisation. You can do this via a general link or email, where you can manage access permissions even after distribution. You can also choose to send single reports or multiple saved reports at the same time. You can find out more here: https://support.netigate.net/support/share-a-report/ STW Shayen Tyra W. Sachbearbeiterin, Vertriebsmanagement\\Vertriebssteuerung Banking Used the software for: 2+ years ### "Nice plattform to communicate with internal/ external customers." April 21, 2021 5.0 We use it for internal feedbacks an internal/ external customer surveys. Pros The integration with our existing business processes easy and the reportingsystem is also very helpful. Cons The switch from the old to the new Netigate application was difficult. Review Source Response from Netigate April 22, 2021 Thank you for your review! We're glad to hear that you're finding the reporting functionality helpful. We hope that you're enjoying the new platform update, but do get in touch with your account manager if you require any extra help with the transition our team is always happy to help! KH Kjersti H. marketing manager Real Estate Used the software for: 2+ years ### "good product" May 10, 2021 5.0 we use Netigate for many different types of surveys. Both internal and external. It's easy to use, and we get good help from Netigate when needed Pros The product is easy to use. we have not integrated with other apps yet Cons it was a bit difficult to take out the report once the platform was changed Review Source Response from Netigate May 17, 2021 Thank you for your review, Kjersti! We're glad to hear that you're getting so much out of Netigate and have been happy with the support we provide! We hope you've got the hang of the new and improved report function now, but do get in touch if you need any more help! DB Dietmar B. Manager QM & Compliance FA Mechatronics CNC Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Experiance with 2 years Netigate in use" April 20, 2021 5.0 Customer Survey Pros Statistic and Logic Tool, easy to handle Cons Easy Handling with newest S/W- Version. Support Team real helpful and professional Reason for choosing Netigate Overall Performance Review Source Response from Netigate April 23, 2021 Thank you for your review, Dietmar. We are so pleased to hear that you are having a positive experience with Netigate. It's also always nice to be able to pass on the great feedback we hear about our support team! Thank you. MM Michael M. Referent Unternehmenskommunikation Information Technology and Services Used the software for: 6-12 months ### "The definition of intuitiveness" May 17, 2021 5.0 Pros Netigate lets you benefit from their vast experience in the field. Instead of aksing yourself, how you could and should conduct surveys and whether you are doing everything according to data privacy laws, you can "marry into money", so to speak and let Netigate set the foundation for you. Cons It is relatively high-priced. Small and middle-sized companies may have trouble affording the tool. But you will definitely get your money's worth, not only due to the vast variety of features, great usability and fantastic customer service, but especially if you put the tool to good use and bring your company forward. Review Source Response from Netigate March 18, 2022 Thanks for your review, Michael. It's good to hear that you've felt supported by our internal expertise and have taken comfort in the fact that our platform is GDPR compliant and secure! KF Karl F. HR Business Partner Real Estate Used the software for: 2+ years ### "Our preferred tool forEmployee Insight" April 27, 2021 5.0 Ease of access to employee insight - very happy about it Pros Easy to use, state of the art interface, easy to edit and good visual representation. Low threshold to send out surveys. Cons Some more advanced features demand consultancy from them, which you would expect to be able to do, such as importing data from previous tools. Review Source Response from Netigate May 17, 2021 Hi Karl, thank you for your review of Netigate. It's great to hear that you feel the platform is an intuitive way to gather employee insights! BE Birgit E. Online & Secondary Market Researcher Medical Devices Used the software for: 2+ years ### "Komfortable Online Market Research Software mit exzellenter Kundenbetreuung" April 26, 2021 5.0 Die Netigate Online-Software wird bei HARTMANN zentral von der Abteilung Market Research & Intelligence bereichs- und länderübergreifend eingesetzt und bietet alle Features, die man von einner Online-Befragungssoftware erwartet. Aktuell sind unsere internen Kunden unter anderem das Marketing, der Vertrieb (länderübergreifend), Kundensupport, Regulatory Affairs, Environment & Sustainability, Corporate Communications und Human Resources. Wir führen Kundenzufriedenheitsanalysen, Mitarbeiterbefragungen, Befragungen zur Produktzufriedenheit und zu Webinaren und viele andere Online-Befragungen mehr mit Netigate durch. Momentan sind wir Testuser für die neue Netigate Version 8. Hierzu bietet die Netigate Academy Videos an, in denen neue Funktionen beschrieben und Einsatzmöglichkeiten erklärt werden. Das ist sehr hilfreich. Pros Online-Befragungen sind mit Netigate einfach und komfortabel zu erstellen. Durch die Möglichkeit verschiedenartiger Verlinkungen können die Befragungen für Teilnehmer unterschiedlicher Zielgruppen passend gestaltet werden. Die Ergebnisse stehen übersichtlich und angepasst an unser Corporate Design (PPT) in verschiedenen Formaten (PPT, Excel, PDF) zur Verfügung. Alle Funktionen der Netigate Software sind im Online Support gut beschrieben. Darüber hinaus können Fragen direkt an den Customer Support adressiert werden. Besonders hilfreich ist auch, dass wir als Kunde einen direkten Ansprechpartner bei Netigate haben. Innerhalb kurzer Zeit werden Fragen beantwortet bzw. Problemstellungen untersucht und Lösungen angeboten. Cons Gerade am Anfang wäre für uns ein Operating Manual (PDF) zum Ausdrucken hilfreich gewesen. Das gibt es in dieser Form nicht. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Sehr schlechte Erreichbarkeit des Kundenservices - mangelhafte Kundenbetreuung Unzureichende Anpassungsmöglichkeiten der Online Surveys an das HARTMANN Corporate Design Review Source Response from Netigate April 28, 2021 Thank you for such a glowing review, Birgit. It's great to hear that Netigate is supporting your work at HARTMANN in so many different areas, and that you have been happy with the support you have received from our CS team and your account manager! Indeed, we don't currently offer a print manual for the platform, but I do hope that you will continue to find everything you need in our support center online. We do, of course, have a brand new center dedicated entirely to the new and improved Netigate platform, which I hope you have been enjoying! TP Tina P. Senior Manager Customer Retention Computer Software Used the software for: 2+ years ### "Sehr gutes Tool und sehr gute Ansprechpartner" February 27, 2023 5.0 Sehr gutes Tool, tolles Team im Hintergrund, laufende Weiterentwicklung, moderner Auftritt Pros Einfache Handhabung, sehr guter Support und Betreuung, gute Unterstützung - passt in vielen Bereichen genau zu unseren Anforderungen Cons Designänderungen etwas aufwändig, für manche spezielle Einsätze innerhalb von Produktumfragen nicht optimal geeignet. Reason for choosing Netigate Hat unsere Anforderungen am Besten abgedeckt. Review Source AB Andreas B. CXM Construction Used the software for: 2+ years ### "Solides Umfragetool mit kundenorientierter Betretung" February 28, 2023 4.0 Wir nutzten Netigate erfolgreich um unseren NPS im Kundenservice zu messen. Weitere Touchpoint-Befragungen helfen uns, unserer Stärken und Schwächen zu identifizieren. Bei Auswertungen und Analysen steht Netigate jederzeit mit kompetenter und freundlicher Unterstützung zur Seite. Pros Einfach Umfragenerstellung Simples DashboardGute Usability Cons Management von negativen FeedbackLog Out Zeit zu kurz Dashboard Fenster Ansicht, öffnet sich immer von neu nach Schließung Review Source FK Frank K. IT Organisator Cosmetics Used the software for: 2+ years ### "Super Umfragesoftware!" April 27, 2021 5.0 Vor allem der Support und Austausch mit den Netigate KollegInnen ist immer zuvorkommend und es wurde versucht für alle Anliegen die Beste Lösung zu finden. Pros In der neuen Version, gefällt mir die unkomplizierte Anlage von Umfragen am besten. Auch das Reporting im Tool selbst ist einfach und verständlich. Cons Dass man noch zu wenig Änderungen selbst an den Designvorlagen vornehmen kann. Review Source Response from Netigate April 28, 2021 Thanks for your review, Frank. I'm glad to hear that you're enjoying the new Netigate platform and our user-friendly reporting. Regarding design templates, please do feel free to reach out to your account manager who can help you to implement additional changes. We're always happy to help! RB Romina B. Projektmanagerin Furniture Used the software for: 1-2 years ### "Kleine Lücken können viel Einschränken" February 27, 2023 3.0 Pros Einige Funktionen, wie die Logiken und die verschiedenen Fragetypen sind sehr hilfreich. Cons Teilweise fehlen rudimentäre Funktionen, wie die Zentrierung von Texten (bei Antwort-Optionen von Fragen) oder die Möglichkeit für Teilnehmer etwas hochzuladen. Review Source DA Diana A. Vertriebsleitung Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Modernes Management/-Vertriebs/- und Marketingtool" April 20, 2021 4.0 absolut empfehlenswertes Unternehmen! Junges, freundliches und sehr kompetentes Team, das stets gut erreichbar ist und immer ein offenes Ohr hat. Die teils komplexen Fragen werden schnell verstanden und umgesetzt, die Kosten dafür sind überschaubar und vergleichbar mit anderen ähnlichen Unternehmen, dennoch überwiegt der tolle und stets bereite Kundenservice. Daher würde ich auch nicht wechseln möchten. Pros die Einfachheit, der tolle Support, die vielen Möglichkeiten des Einsatzes in unterschiedliche Bereiche, mehrere Sprachen verfügbar und verschiedene Darstellungen (Umfragetools) machbar. Die Software kann auch für Marketingforschung genutzt werden, wenn genügend Rückläufe eintreffen. Cons dass man nicht direkt auf Bilder klicken kann und diese Stimme dann zählt (man muss über einen Link gehen, der sich dann öffnet, wenn man auf ein Bild klickt...) Es wäre super, wenn man einfach nur klicken könnte und sich kein weiteres Dokument öffnen müsste. Aber das ist fast überall so, dennoch vielleicht ein Denkanstoß für weitere Entwicklungen. Reason for choosing Netigate Netigate ist modern und gehört zur heutigen digitalen Welt, die Kosten im Basistarif sind überschaubar und es steht ein sehr kompetentes und nettes Team zu meiner Seite. Review Source Response from Netigate April 26, 2021 Thank you for such a great review and lovely feedback about our team, Diana. We're glad to hear that you're enjoying many of Netigate's features and look forward to continuing to work together! UH Uwe H. Vertiebsingenieur Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Feedback-Netigate-Software MRC/UHE" April 20, 2021 4.0 Aus den bisher genutzten Möglichkeiten interne und kundenorientierte Entscheidungen zu treffen und diese gezielt umsetzen. Pros Netigate bietet die Möglichkeit, a) Befragungen durchzuführen, b) eine gute Basis für Informationen ( im eigenen Unternehmen und außerhalb) zu schaffen, c) die Kundenzufriedenheit abzufragen, d) generell Feedback zu erhalten. Cons Kein Nachteil, sondern gewünschte Funktion: Stand heute können in Netigate keine Dokumente wie z.B. pdf-, doc-, xls-Dateien eingebettet werden, was vielleicht auch einen datenschutzrechtlichen Aspekt hat. Ich würde sagen, "nice to have", wenn man Dokumente generell einbinden könnte. Review Source Response from Netigate April 23, 2021 Thank you for your feedback, Uwe! It's great to hear that the insights you receive with Netigate are helping in your business decision making. Indeed, the point you mention is related to data protection, as Netigate is a GDPR-compliant platform. We think this kind of feedback is great though, and love to hear our customer's 'nice to have's! TS Thomas S. Vertrieb und Kooperationen Automotive Used the software for: 2+ years ### "Sehr gutes Umfragetool" February 14, 2023 5.0 Professionelles durchdachtes System Pros Es ist relativ einfach, über selbst erstellte Fragebögen gute bis sehr gute Ergebnisse zu erhalten. Die Technik und Umsetzung ist einfach. Der Kundensupport ist sehr gut, es wird einem sofort und zielführend geholfen Cons Teilweise sehr komplexe Zusammenhänge bei Verzweigung von Fragen und beim Filtern Review Source SG Susanne G. Referentin Vertriebssteuerung Banking Used the software for: 1-2 years ### "Gut und Verbesserungsfähig" February 27, 2023 3.0 Gut, aber für Anwender, die es nur seltener Nutzen noch zu kompliziert. Thema Verzweigungen etc. könnten sicherlich einfacher durchgeführt werden.Kürzlich habe ich mich zu einen Seminar angemeldet. Super wäre es wenn man im Anschluss eine email bekommt mit den Anmeldedaten. Ich habe nichts bekommen und konnte so nicht am Seminar teilnehmen. Dann wäre noch ein kleines Handbuch 1x1 für Anwender super, in dem ich immer wieder einmal nachschlagen kann, wenn ich nach Monaten mal wieder eine Befragung durchführen muss. Ansprechpartner als Chat finde ich nicht ganz so gut. Pros Ich nutze Netigate nur selten und finde die Anwendung nicht ganz einfach. Bei komplexeren Fragestellungen / Verzweigungen finde ich Netigate nicht selbsterklärend. Für Anwender wie mich (die nicht ständig mit Netigate arbeiten) ist es nicht ganz ideal.... Cons Nicht selbsterklärend. Bei Verzweigungen / Filterfragen ist die Anwendung zu kompliziert. Insgesamt könnte die Software mehr "selbsterklärend" sein... Review Source MR Monika R. Verwaltungsfachangestellte Government Administration Used the software for: 2+ years ### "Super Programm, super Kundendienst" January 31, 2022 5.0 Pros Sehr benutzerfreundlich. Schöne GEstaltung. Cons Für mich war alles gut. Wenn es Probleme gibt, kann man jederzeit bei Netigate anrufen Review Source Response from Netigate March 18, 2022 Thank you for your review, Monika. It's great to see that you have enjoyed using (and looking at!) the Netigate platform. AO Andrea O. Consultant Automotive Used the software for: 1-2 years ### "Außergewöhnlich" February 27, 2023 5.0 Sehr kundenorientiert, flexibel, partnerschaftlich Pros Produkt bedienerfreundlich, schnell und unseren heterogenen Zielgruppen gut angepasst Cons Die ausführliche, detaillierte Berichterstattung hat Führungskräfte z.T. überfordert, war nicht Smart . Reason for choosing Netigate Preis - Leistungsverhältnis gut Review Source JB Joseph B. Hr advisor Security and Investigations Used the software for: 6-12 months ### "Josephs review" March 30, 2021 4.0 From an hr perspective we have been able to easier identify underlying factors to specifically regional challenges Pros Easy to use and with the recent update, a more modern look. Cons I have yet to experience any cons with the software. Review Source Response from Netigate March 31, 2021 Dear Joseph, thank you for taking the time to leave such positive feedback! We're glad to hear that you're enjoying the new look and features since the update and that Netigate has helped you to address specific business challenges. We look forward to continuing to work with you. AP Alexandra P. Teamleitung Personalentwicklung & Training Retail Used the software for: 6-12 months ### "Einfache Handhabung, Schnelle Umsetzung" April 23, 2021 5.0 Pros Die Oberfläche ist sehr intuitiv und selbsterklärend. Befragungen und Reports können schnell erstellt bzw. gezogen werden. Cons Dazu fällt ich nichts ein, die Funktionen passen für unsere Einsatzzwecke sehr gut. Review Source Response from Netigate April 26, 2021 Thank you for your feedback! It's great to hear that the Netigate platform fits your business needs so well. TT Terry-ann T. Recruiting supervisor Telecommunications Used the software for: I used a free trial ### "Netigate" May 17, 2019 5.0 I created a survey to capture specific information and within one week I got my information. The additional information I got was amazing. I love using this software. Pros The analytics behind the survey question that I created Cons The length of free trial for this software. Review Source Response from Netigate April 23, 2021 Thank you for your feedback! Indeed, our free trial is 30 days long, but we're glad to hear that you enjoyed using Netigate and found the insights you received useful. It's also possible to view results in real time in the platform, so you can start acting on them as they come in. We hope to work with you again in the future! MK Max K. Used the software for: ### "Review on Netigate" November 3, 2014 5.0 Great software and easy to use once you get going. Support are very helpful and clear. Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.