# TalkChief Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TalkChief the right Call Center solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227948/TalkChief/reviews --- TalkChief 4.9 (18) [View alternatives](https://www.capterra.com/p/227948/TalkChief/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 22nd, 2026 # Reviews of TalkChief Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hakob S. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great product" April 5, 2021 5.0 Pros Easy to use, clean nice flow builder . Great for small and medium call centers . Cons Its great MVP so far and easy to use . Definitely waiting some more cool features to be added . Review Source Response from TalkChief April 9, 2021 Thank you Hakob for your feedback and review, we have a long interesting roadmap ahead, stay tuned! YI Yazan I. Sr. Project Manager Banking Used the software for: 6-12 months ### "Awesome UI and Great Features" March 27, 2021 5.0 They provide all features and functionality that I need, without adding complexity to the implementation, overall, I love their dashboard, features and their support team is amazing! Pros Clean UI, ease of use and the details in every single feature, for example, localization functionality was enabled without me even asking, everything was set for me to start calling Cons Can't say anything really hear, I love the product, but I wish to have more integrations in the near future Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ChannelApe](https://www.capterra.com/p/155876/ChannelApe/) Reason for choosing TalkChief I had a demo with one of their team, they are so friendly and they care about nothing but to deliver value to my business, I was sold before the demo was over Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Price tag and support issues Review Source Response from TalkChief April 9, 2021 Thank you Yazan for your review, we truly appreciate your honest feedback! OB Olga B. Employment Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Amazing and user friendly " August 20, 2024 5.0 My overall experience with Talk Chief has been exceptional. They consistently demonstrate a high level of professionalism, responding swiftly and effectively to all inquiries. Their support is both attentive and efficient, ensuring that every concern is addressed promptly. The combination of their quick response times and professional demeanor makes interacting with them a seamless and positive experience. Pros I've been truly impressed with the level of support I've received. The team has been incredibly efficient, always providing quick and helpful responses whenever I reach out. Their promptness and clear communication have made a significant difference, ensuring that all my concerns are addressed swiftly and effectively. It's refreshing to experience such reliable and attentive service. Cons While my experience with Talk Chief has been largely positive, one aspect I find lacking is the absence of a dedicated soft phone app. Having a streamlined, user-friendly app for managing calls and communications would significantly enhance convenience and accessibility. I hope Talk Chief prioritizes developing this feature soon to further improve the overall user experience. Review Source IA Ibraheem A. CTO Retail Used the software for: Less than 6 months ### "Comprehensive VoIP Features, Great Customer Support " August 28, 2024 5.0 Pros TalkChief is a comprehensive VoIP solution that exceeds my expectations. Its intuitive interface and customizable features make it easy to tailor the platform to my specific needs. The support team is exceptional, always quick to respond and knowledgeable about the platform. They are friendly and helpful, making it a pleasure to interact with them. Additionally, TalkChief's competitive pricing and especially with their startup's discounts make it an affordable option for businesses of all sizes. Cons TalkCheif has consistently exceeded our expectations. Even when we encountered minor issues, their support team was quick to address and resolve them. Review Source TH Tareq H. Business Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent call solutions for your business." March 10, 2024 5.0 Excellent and highly recommended solutions for your business. Pros User friendly and excellent technical support. Cons Nothing really. I have been depending on TalkChief for my business for already more than a year and would love to continue with them. Review Source VR Verified Reviewer Head of Demand Generation Computer Software Used the software for: 6-12 months ### "just go for it" February 29, 2024 5.0 very positive overall, very kind and supportive staff, very impressed with their deep knowledge of the field. Pros amazing support, very intuitive and easy to use.. a life saver for businesses in some cases. Cons nothing out of the ordinary.. set up was pretty fast and you just start working! Reason for choosing TalkChief basically it performed better, tracking the system for more than a few months now and results are improving overall. Review Source mH majdi H. Director of programmes & development Program Development Used the software for: 6-12 months ### "Best Business Phone" December 27, 2021 5.0 I really liked the fact that they offer a demo call after you register, they were patient, answering all our questions and very supportive. I definitely recommend that you try them. Pros The level of support is amazing, and they are are continuously improving and adding more integrations to the system, i personally asked them for a special integration for ZOHO crm, and within 2 weeks they delivered. Cons I am very happy. Nothing at the moment, so far so good. Reason for choosing TalkChief the easiness and the support when I registered was amazing. Review Source SG Stefan G. CEO Information Technology and Services Used the software for: 1-2 years ### "Talkchief review" May 22, 2023 4.0 Excellent, notably the support and communication is the best Pros The support mechanisms work super well and fast. The tool is easy to setup and use Cons Some features could be better developed such as phone application, system alerts for notifying not being reachable when team is not connecting. Reason for choosing TalkChief Communication was excellent Review Source KS Khaled S. Account Manager Financial Services Used the software for: 6-12 months ### "TalkChief helped us improve our operations" March 22, 2024 5.0 Amazing experience, highly recommeneded Pros Ease of use, we integrated our CRM in 10 min Cons We are looking forward for the new mobile softphone Review Source MW Mohamed W. Technical support Engineer Computer Software Used the software for: 1-2 years ### "Talk Chief Is the best!!" January 22, 2023 5.0 Pros Product is very easy to use and many tools and features allows great flexibility. Amazing tool Cons Nothing it is great feature and product Review Source MS Mazin S. Software Specialist Computer Software Used the software for: 6-12 months ### "I love this software, Great quality of voice!" December 27, 2021 5.0 Really good, an amazing follow-up to make sure you are managing and don't need any help. I know they are a startup, but still, they are doing great. Pros The fact that I can use the softphone on my mobile and mac, I'm reachable everywhere, i don't miss calls anymore Cons Need some design improvements of the platform? Review Source IK Imad K. Owner Information Technology and Services Used the software for: 1-2 years ### "Excellent " January 16, 2023 5.0 Perfect for any phone and voip users Pros Dashboard and live monitoring, and top up Cons Nothing untill now, talkchief contains all the features i needed Reason for choosing TalkChief Quality Review Source QA Qassam A. Program manager Non-Profit Organization Management Used the software for: 6-12 months ### "Review of TalkChief" February 29, 2024 5.0 It is great in a sense that everything seems easy and doable Pros It’s easy implementation. It was super friendly and the process took no time. Cons Nothing in particular. The app is friendly and straightforward. Review Source DK Deya K. Support Information Technology and Services Used the software for: Less than 6 months ### "Dashboard " January 18, 2023 5.0 Pros Simplicity and user-friendlyAlso it was a cheap Cons Nothing was badAnd it was an amazing experiance Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Cost and user experience Review Source lN luay N. sales manager Food & Beverages Used the software for: Less than 6 months ### "Very good solution " March 28, 2021 5.0 Very happy with the experience, can't complain. I like the fact that I can see the cost of calls per driver through the dashboard. Pros My drivers are able to use it on their mobiles (android and IOS), easily, calls quality are good and clear, and i'm able to monitor each driver calls, incoming and outgoing, while controlling the cost. Cons Would be good to have the possibility to make my own reports, however their support team said that it's in their plan for next quarter, and they offered to build me an on-demand tailored report if I'm interested free of charge, that was amazing! Reason for choosing TalkChief For me it was very important to understand the cost of my calls, and i liked the teams feature which enabled me to build a team for each of my products, and create a special call flow for each one of them. Review Source Response from TalkChief April 2, 2021 Thank you Luay for your review :) IM Ihab M. CEO Information Technology and Services Used the software for: Less than 6 months ### "Powerful to use easy to install " October 7, 2021 5.0 very good Pros I really liked the reports, especially the one showing the agent performance which helped me measure their KPIs, and thus provide a better experience to our clients. Cons Although they shared with me that they are currently working on it, it would be great to add as many integrations as possible. Review Source Response from TalkChief October 11, 2021 Thank you Ihab for your positive feedback. We are working currently to onboard many integrations, stay tuned! VR Verified Reviewer Service manager Information Technology and Services Used the software for: Less than 6 months ### "One of the best VOIP service providers out there" June 3, 2021 5.0 Pros Very easy to set up and a very user friendly Cons Nothing so far. It took a few minutes to set up and ready to go Review Source Response from TalkChief October 11, 2021 Thank you for your feedback :) DL Dalal L. General Manager Non-Profit Organization Management Used the software for: I used a free trial ### "I like the system, easy to use" October 3, 2021 5.0 This Voip system helped us reduce cost, and the quality of voice is very good. no interruptions, no disconnections or delay. Pros Its really easy to use once configured. it helped us save money Cons nothing i can think about, maybe to add other languages in addition to English? Review Source Response from TalkChief October 8, 2021 Thank you Dalal for using TalkChief. We are very happy with your feedback and positive experience Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[IVR](https://www.capterra.com/ivr-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.