--- title: "Virtru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Virtru the right Email Security solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227959/Virtru/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Virtru 4.5 (39) [View alternatives](https://www.capterra.com/p/227959/Virtru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Virtru Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews CM Christian M Executive DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Virtru is a product that allows staff to deliver sensitive reports to other medical providers in our area in a secure manner. “ November 3, 2020 EJ Erica J Manager, Care CoordinationBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “there isn't an option to export or easily filter messages in the dashboard once you have accessed a secure message it's easy after that, but it can be confusing for first time users.“ December 17, 2020 HL Heather L Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I love that it allows for us to send our patients private information safely and securely.“ June 3, 2021 MC Matthew C Managing Attorney, Children's ProgramLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “I don't know if this is because of user error on their end, software error, or if the instructions for non-account holders are difficult to follow.“ December 10, 2020 LC Lori C RNHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I also like the Virtru App on my phone to securely send and receive emails!“ December 3, 2020 EJ Erica J Manager, Care CoordinationBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “I have heard from many recipients that they have difficulty accessing them and it's not obvious to me as the sender why this happens“ December 17, 2020 TB Taylor B Care CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “This software is super user friendly providing clients with an awesome experience and easy accessibility to secure, important information.“ November 19, 2020 JB Johnna B Sales opsHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “There was not anything overly amazing about it. And as I mentioned, I was not involved in the buying decision and do not know the cost or value“ March 29, 2021 ## Showing most helpful reviews Showing 1-25 of 39 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joel S. CIO Used the software for: Less than 1 year ### "Terrible Customer Experience" May 8, 2026 1.0 I am very unhappy with Virtru as they refused to refund our subscription when we decided to not move forward with them. Pros Originally this product had what we wanted regarding auditing for email encryption. We were able to see if an email was read and could revoke access. Cons You could not see a full string of an email when receiving a reply to an encrypted message. Totally hindered our business. Review Source Kyle F. IT Team Lead Used the software for: 3-5 years ### "Encrypted emails all from your inbox!" February 14, 2020 5.0 Overall Virtru is my go to email encryption solution. It really give peace of mind when you need to send sensitive information Pros Alows you to send encrypted emails natively inside gmail inbox. This will also encrypt any attachments you add also! Cons Since this is essentially a browser extension there are some weird bugs that happen, but most of these are dealt with a simple off and on of your browser. Review Source R Reviewer Manager, Care Coordination Used the software for: 3-5 years ### "Pleased - so far so good" December 18, 2020 4.0 I have been using Virtru for 3 years and primarily send medical records to patients. Overall, it's been very positive but as I mentioned, we have had to develop clear instructions to make it more user friendly for our patients and partners. Pros Pros: - it's easy to set up and train new team members to use. - when toggled on/off it's very clear with the color change which setting you have it on - it is a simple process to revoke an email. I like that you don't need to visit the dashboard to do so - I reached out for customer support and received timely responses Cons Cons: - Sometimes there is an issue with attachments. I have heard from many recipients that they have difficulty accessing them and it's not obvious to me as the sender why this happens - the messages often go to a spam or junk folder - it's not always clear when an email has been accessed - there isn't an option to export or easily filter messages in the dashboard - once you have accessed a secure message it's easy after that, but it can be confusing for first time users. I have had to start sending instructions about how to retrieve the passcode, but it results in frustration from time to time. patients just want to read their message. they don't want to jump through hoops to do it. - if sending from an alias, you cannot tell which person read it Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Protection Made Easy" November 4, 2020 5.0 We are in the mental health business and have the confines of HIPAA to pay attention to. Virtru is a product that allows staff to deliver sensitive reports to other medical providers in our area in a secure manner. I also value this added layer of protection for email within the agency - to protect information at all times. Pros The extension into Chrome and working seamlessly with Gmail is wonderful. The ability to set controls and even making sent mail disappear after 10 days is outstanding. I value that everyone receiving can easily open our encrypted email and not have to deal with another user ID and password. This product is very sophisticated. Cons Once in a while the extension disappears from Chrome. I have had a number of employees suddenly no longer have Virtru installed and wondering how to get it back. While not that hard to "reinstall", it is bothersome that this occurs. Review Source R Reviewer Managing Attorney, Children's Program Used the software for: 3-5 years ### "User friendly encryption" December 14, 2020 4.0 It has been a pretty solid product. There are some hiccups here and there, as is the case with anything, but I am happy with the experience. Pros It is very easy to use. All you need to do is click a button and you are good to go. It seems pretty secure and, by and large, it is a reliable program. Cons Occasionally, Virtu will lag or not work at all. I was ready to write this off as me having issues with my own bandwidth, but my colleagues working from home would tell me they were having similar issues at the same time. Another is issue is people to whom I send encrypted emails who do not have a Virtu account sometimes have difficulty opening emails. I don't know if this is because of user error on their end, software error, or if the instructions for non-account holders are difficult to follow. Review Source Christian C. Office Manager Used the software for: 3-5 years ### "Virtru gives us peace of mind when sharing patients private information!" June 4, 2021 5.0 My overall experience with Virtru has been a good one. I would recommend to any medical facility to use Virtru to protect their patients private information. Pros Virtru is very user friendly. I have not had any problems at all with this software. I love that it allows for us to send our patients private information safely and securely. Cons Every once in a while we will have a recipient state that they cannot open up the attachment that we have sent through Virtru but that is not very often. Review Source Lakesha H. Benefits Counselor Used the software for: 1-3 years ### "Virtu Power User Review" June 19, 2020 4.0 My overall experience with Virtu has been good. The huge benefit that I get from this feature is the ease of encrypting my e-mails. Pros The Virtu icon feature that’s contained within the composed e-mail is most impactful. With a click of a button, I’m able to encrypt my e-mails. I enjoy the reminder to secure or not secure before sending my e-mails. Cons The feature that I least like about the software is when I’m replying to a sender’s e-mail, as soon as I hit reply the message from the sender disappears. It’s annoying because I like to see the message from the sender below my reply message so that I can respond to all their questions without having unlock the message from the sender, wait to receive an e-mail for verify myself, then receive a pop-up of the sender’s e-mail again. So I’m opening the same e-mail twice. Review Source R Reviewer Program Manager Used the software for: 3-5 years ### "Program Manager" October 18, 2024 5.0 Pros protecting emails from scammers, it helps alot Cons turning it on and off, makes for mistakes Review Source HH Heather H. HR Assistant Used the software for: 1-3 years ### "Convenient and easy" March 12, 2021 5.0 I love virtru because it is so easy and accessible and secure. Pros I love that this is integrated directly into my outlook so when I create a new email all I have to do is click the virtru button and it sends my email encrypted. I can also search for previous emails specifically sent with virtru within outlook. Cons There have been a few instances when I have used virtru to send emails outside of the organization and the recipients were for whatever reason unable to open the message or attachment. I'm not sure if it was due to user error or not though. Review Source Verified Reviewer CEO/President Used the software for: 1-3 years ### "Excellent Software, Questionable Terms of Service" May 3, 2019 5.0 Pros The software performed its job well using our Google Apps account and allowed us to sign sensitive HR emails and documents. We recently discovered, however, that there is a free version they offer that meets all our basic emailing needs. Cons You need to cancel with 30 days notice or they force you into another year of service. So if you're paying be careful with giving proper notice. We never received the "reminder" email and only received the actual invoice once the term expired. Kinda convenient, right? Because of this experience, I can only recommend their free solution. Review Source R Reviewer RN Used the software for: Less than 1 year ### "Fast, Easy, Safe" December 4, 2020 5.0 Pros Virtru is fast and easy to use. Click Virtru on your email and it is secured to send. My experience with other products has been more cumbersome. I also like the Virtru App on my phone to securely send and receive emails! Cons Forwarded messages do not always have info available to read from the email trail. Review Source R Reviewer Clinical Care Coordinator Used the software for: Less than 1 year ### "Safe and User Friendly!" December 7, 2020 5.0 Amazing, easy, safe and streamlined. Pros I enjoy how easy it is to encrypt our patient's documents. Once click and our files are encrypted, you can't beat that! Cons Virtru emails tend to be sent to spam which caused many patients to miss our communication. Review Source CL Cara L. Network Administrator Used the software for: Less than 1 year ### "Easy deployment" July 11, 2022 5.0 Positive Pros Easy to push out the Virtru extension and ease of use. Cons Confuses some users. More training would be helpful Review Source R Reviewer Community Services Director Used the software for: 3-5 years ### "Use of Virtu in Mental Health " November 20, 2020 5.0 Overall the experience has been good using Virtru in our office. Pros Our Agency utilities Virtru to encrypt our emails that contain protected health information. For the most part this is effective tool, it is easy to use for the user. I like the feature that if you accidentally send it to the wrong email that you can retract the email without worry about HIPAA violation. Cons Some of the providers that we send our enrypted emails to have trouble opening them epscially if they are using IPAD for email so I wish this could be resolved. Review Source Lance C. Owner, President Used the software for: 1-3 years ### "EASY solution for HIPAA-compliant emails" November 25, 2020 5.0 Product is GREAT for ease of use. Customer support is some of the most prompt, knowledgeable, courteous, and helpful I've ever encountered. That makes up for the rare times when VIRTRU gets cranky, LOL! Pros We use VIRTRU with OUTLOOK Desktop; with one click of a button (or none, using the default setting) ALL emails are encrypted AUTOMATICALLY and received, decrypted AUTOMATICALLY. No extra steps - very time-saving!! Cons VIRTRU will, at times, save the email you though you sent to the DRAFTS folder without alerting you that it has done so. We chose to accept that anomaly and simply work around it; we moved out DRAFTS folder so that is visually right above our INBOX. That way, you never miss that that anomaly happened. Review Source R Reviewer Sr. Payroll Generalist Used the software for: 1-3 years ### "Email File securely with Virtru" May 26, 2022 5.0 Pros Easy to use, the ability to send communication within file exchange is nice. Cons The software is fine, I'm not sure if it is the software itself or network issue but sometimes depending on the file size, the decryption process make take a little longer than others. Review Source R Reviewer Coding Team Lead Used the software for: 3-5 years ### "Functional Encryption to Keep Your Data Safe!" December 4, 2020 5.0 Virtru allows us to include multiple elements of PHI in our communication without concerns that HIPAA will be breached. Our IT department thoroughly vetted the product and we're confident that Virtru provides compliance we can depend on. Pros Easy to use product. I've encountered few issues with recipient access to encrypted e-mails. At-a-glance confirmation that Virtru is enabled or has been utilized on an e-mail thread. Cons Did experience a .dll conflict with an older version of Windows but no issues since then. Review Source R Reviewer Lead Medical Assistant Used the software for: 3-5 years ### "Virtru Review" August 4, 2020 5.0 Overall, within the last two and half years that I’ve been using this extension on google for my job, I haven’t had any trouble with it. Pros I like that it is easy to use and install. It’s a safer way for us to send patient information by sending referrals through emails instead of faxes. Cons The thing I like least about this software is that it is harder to open up emails on other devices other than a computer. Review Source R Reviewer office manager Used the software for: 1-3 years ### "Only encryption tool i use." October 4, 2022 5.0 Pros I love that you can have Virtru added to your outlook and it takes only 1- click to encrypt your emails. Local govt. agencies use it as well which makes it more convenient. super easy to add to your gmail as well. Cons some times it detects random numbers in the emails and asks you to encrypt unnecessarily, but you can also disregard this message and send your email without encryption if not needed. Review Source R Reviewer Director Used the software for: 3-5 years ### "Great Product" November 5, 2020 5.0 They have been great to work with. Pros Simple and easy integration... No need to change MX records or alter hosting options. Cons PLEASE bring back support for Firefox... Not everyone enjoys Chrome. Review Source Amy D. Medical Record Specialist Used the software for: 3-5 years ### "Easy to Use" December 7, 2020 5.0 We are healthcare and Virtru makes our emails HIPAA compliant. Pros It is very simple to use and can be used with any platform. Cons Sometimes it takes a little while for messages to decrypt. If the recipient is not a user they sometimes have difficulty in opening emails. Review Source R Reviewer Coordinator of Recovery & Transitional Services Used the software for: 1-3 years ### "Convenient" December 7, 2020 5.0 Pros I appreciate that Virtru can be integrated into my Outlook and can autodecrypt without requiting a password on a separate window each time. Saves lots of time and frustration! Cons I wish I could view previous emails in the thread more easily. When an email I am responding to is long or has several parts, I often have to paste it into my response so I can remember what I'm responding to. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "We love it" December 4, 2020 5.0 We will continue to use them! They work seamlessly with Gmail. Pros The ease of use - being able to click the toggle to turn encryption on and off is wonderful! Cons Feedback from recipients of encrypted emails is that it doesn't work well with Outlook. Review Source R Reviewer Insurance Coordinator Used the software for: 3-5 years ### "Product Review" June 4, 2020 5.0 Overall, very good experience as a user for inner-office use Pros Sending to others already using Virtru is easy and not an issue. Cons Some confusion on receiver end if have never used Virtru previously and receive my gmail in Virtru format. Review Source R Reviewer Mortgage Loan Closer Used the software for: 3-5 years ### "Wonderful Feature" December 4, 2020 5.0 Pros I love that I can send secure information with ease and not needed to worry about compromising personal information Cons Sometimes my messages sent end up in the receivers spam which adds to time wasted Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.