--- title: "DriveCentric Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DriveCentric Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/227960/DriveCentric/" page_type: "product" language: "en" --- # DriveCentric Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DriveCentric ## What is DriveCentric? DriveCentric is the world’s first Augmented Intelligence CRM platform purpose-built for the automotive industry. We fuse advanced AI with intuitive design to help any dealership engage more customers, schedule more appointments and sell more cars—faster and with less friction. Our engagement platform unifies data, automation, and AI into one seamless experience—empowering teams to engage with customers more effectively, accelerate sales cycles, and drive measurable growth. DriveCentric is certified by major OEMs and integrates with all leading DMS providers. We’re proud to support and be trusted by over +2,300 of the most forward-thinking dealerships in North America. ## What is DriveCentric used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Auto Dealer](https://www.capterra.com/auto-dealer-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DriveCentric?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.drivecentric.com&name=DriveCentric) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DriveCentric 4.0 (4) VS. [4.5 (4,477)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (4) Ease Of Use 4.4 (4,378) Value For Money 3.7 (3) Value For Money 4.3 (3,509) Customer Service 4.3 (4) Customer Service 4.4 (3,519) ## DriveCentric alternatives [4.4 (18,801)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about DriveCentric Overview ### What company size and specific industries is DriveCentric built for? DriveCentric is designed for automotive dealerships of all sizes, especially car dealerships that need a CRM platform for customer engagement and sales activity. Its target audience is the automotive retail industry, where teams manage leads, communicate with shoppers, and support faster vehicle sales. Features and Usability ### What are the key features of DriveCentric? DriveCentric offers AI Copilot and generative AI for sales and marketing tasks, plus lead capture, lead management, and pipeline management. It also includes appointment management, automated scheduling, email marketing, multi-channel communication, contact and customer databases, document management, real-time reporting, workflow management, and third-party integrations. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does DriveCentric offer? DriveCentric provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for learning features and reviewing steps at any time. Getting Started and Support ### What customer support options does DriveCentric offer? DriveCentric provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to find answers or contact support, but no reviewer feedback about response speed, helpfulness, or common frustrations is available to describe the support experience. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) DriveCentric supports all three of the features reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage incoming prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales performance. Sales Pipeline Management 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Capture 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Generation 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage the process of attracting and converting business prospects into leads Email Marketing 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns DriveCentric 42 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - For Automotive Dealerships: For automotive/car dealerships - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - New Car Dealer: For new car dealerships - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Floor Management: Track and monitor operations on the sales floor - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Used Car Dealer: For used/pre-owned car dealerships - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 3.7 (3) ### Starting price Free trial not available Value for money 3.7 (3) 3.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(2) 4(0) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MP Michael P. Salesperson Automotive ### "Can be a lot of bugs, works most of the time" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 2, 2025 Overall it did a good job of keeping a record of phone numbers and customer info. Pros The product gives a good workflow to work a deal. It is easy to track customers Cons There are a lot of ways that another salesman can get the same customer as you. The salesperson can create a duplicate and it removes you from the deal. There were a lot of bugs with creating a customer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Holly L. Business Development Manager Automotive ### "Easy to use CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2024 This CRM is so easy to use. You are able to @ someone on the dealership so they can jump in on whatever is needed for the customer. No more sending texts for people to read the notes on the profile. Pros This CRM is very user-friendly for everyone. Cons The sales representatives are able to change the sales person on a deal. This function cannot be removed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL John L. sales Automotive ### "HALF A CRM STAY AWAY " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 17, 2024 It has been bad. They do not send anyone to help, trades do not push, boxes don't get checked on the credit application etc etc etc Pros The App is functional it is the only saving grace of this crm Cons There is no service portal and salesmen are not alerted to their customers coming into service. This is where 70% of a dealerships sales derive from. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) because someone thought it would be a good idea. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. Internet Sales Automotive ### "Crushes the competition" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2023 I have worked for several dealerships and used just about every CRM out there. DriveCentric was hands down the best and most seamless. Pros The ease of communicating with customers on DriveCentric is unparalleled. The social media type interface is extremely clean, easy to navigate and has NONE of the fluff that you would find in VinSolutions or DealerSocket. Updating customer records is also extremely easy and the back end setup is simple and quick. Cons Was not a fan of the AI and the mobile version was sluggish at times. Reasons for choosing DriveCentric Easy to look at, easy to navigate quickly and communication was always the forefront of the application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.