--- title: "Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227997/Product-Fruits/reviews/" page_type: "reviews" language: "en" --- Product Fruits 4.7 (89) [View alternatives](https://www.capterra.com/p/227997/Product-Fruits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Product Fruits Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts.“ September 29, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth.“ September 22, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility.“ September 22, 2025 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms.“ September 29, 2025 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier.“ March 4, 2026 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns.“ March 4, 2026 Mark H Co-FounderLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time.“ December 9, 2024 JF Joe F Senior Product designerComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive“ January 3, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia W. Co-founder, CEO Computer Software Used the software for: Less than 6 months ### "Perfect tool for small businesses" April 23, 2024 4.0 Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription. We look forward to growing with Product Fruits! Pros It doesn't track more data than you want it to (we have very strict data privacy controls). It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything. Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits. I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost. Cons Ideally, there would be more styling controls for all elements. I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it. This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[Totango](https://www.capterra.com/p/222281/Totango/) Reason for choosing Product Fruits A combination of price, features, security certifications, data storage locations, and the attitude of the employees. Review Source Response from Product Fruits April 29, 2024 Thank you for taking the time to write such a thorough review, Julia. TT Tim T. Director Internet Used the software for: Less than 6 months ### "A Practical Layer for In-App Education and Client Engagement" September 29, 2025 4.0 My overall experience with Product Fruits has been largely positive — it’s a practical, no-nonsense tool that does what it says it will. We didn’t have to jump through hoops to get it working, and it’s given our team a way to communicate and educate directly inside the product without having to lean on engineering every time. From a day-to-day standpoint, it’s made it easier to roll out feature tours, in-app announcements, and guided onboarding paths for new users. The segmentation piece has been especially helpful — being able to target content based on user type or account size has allowed us to deliver more relevant experiences, which is critical when you’re supporting both enterprise accounts and smaller teams with very different needs. Pros Straightforward Setup: Implementation was fast. It plugged into our app with minimal engineering involvement. Within a day, we were able to build and publish our first tour. Versatile In-App Guides: The guided tours, tooltips, and announcement banners work well for step-by-step training. It’s been especially useful for walking new users through multi-step processes (like automation setup or report building) without overwhelming them. Segmentation Capabilities: The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts. We’re using it to surface different onboarding content depending on user role and account type. Announcement Center & Version Control: The built-in “What’s New” hub makes release notes feel more professional. It’s easy to roll out announcements and track which ones land with which audience — nice for internal audits. Low Lift for Non-Technical Teams: Our Client Success and Support teams can build and launch most content without waiting on Product or Engineering. That’s a big win for agility Cons Limited Visual Flexibility: Design options are serviceable but not fully on-brand. There’s some customization (colors, logos, etc.), but layouts and animations feel a bit rigid. If you’re picky about pixel-perfect alignment with your product UI, you’ll notice the constraints. Analytics Could Be Deeper: You can see basic engagement (views, completions), but you don’t get much behavioral insight beyond that. We’re compensating by layering PostHog analytics on top, but ideally, I’d want more native reporting — e.g., correlation between tour completion and feature adoption. Segment Syncing Limitations: Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms. That means we rely on manual uploads or API workarounds to align segments — not ideal when you’re trying to keep messaging dynamic and data-driven Review Source AB Aaron B. Specialist Computer & Network Security Used the software for: Less than 6 months ### "Exceptional service " March 26, 2025 5.0 They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes. Cons CSS selection for hints can be tricky sometimes Review Source Response from Product Fruits April 3, 2025 Thank you for your review, Aaron. GPN Ganesh Prasad N. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great for Quick, No-Code Product Tours" September 3, 2025 4.0 Pros Very intuitive to set up and use — minimal learning curve. Flexible options for creating guided tours, tooltips, and checklists without coding. Good balance between simplicity and customization. Smooth integration into existing workflows. Helpful analytics to track engagement and completion rates. Cons The UI could feel a bit limiting when trying to design more polished or branded experiences. Some advanced customization (styling, layout control) requires extra workarounds. Analytics are helpful but could go deeper (e.g., more granular user-level insights). Occasional small quirks when setting up complex flows across multiple pages. Review Source YM Ysabella M. Product Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Fast, no-code way to share product updates" September 15, 2025 4.0 Product Fruits has made communicating with users so much more convenient. The learning curve was minimal, and it integrates smoothly into my workflow. Instead of spending hours coordinating updates, I can publish and share them instantly, which keeps momentum going and users engaged. Also whenever I was stuck, their team was always quick to respond with solutions and suggestions. Pros It’s incredibly quick and easy to use. I don’t need to rely on engineering or design resources since it’s fully no-code, and I can share product updates seamlessly in just a few minutes. It really simplifies keeping users informed. Cons Some customization options feel a bit limited, would be great to have more flexibility in styling to match brand guidelines more closely. Review Source KM Kalypso M. Customer Success Manager Marketing and Advertising Used the software for: Less than 6 months ### "A big shoutout to support!" September 5, 2025 5.0 Pros The support in product fruits is unreal (good!). So patient, super friendly and are always able to find a solution. As a super beginner, this is so valuable. Also product fruits truely understands where to place self-help items, which helps a lot with the frustration that comes when learning something new. I also really like the way you build a flow. Cons There are minor things that aren't super intuitive: Renaming the steps in a flow, how you have to click away from editing when wanting to navigate on a page. Minor stuff. Review Source EG Elisavet G. Tester Information Technology and Services Used the software for: Less than 6 months ### "Feedback & suggestions for improvement" May 15, 2025 4.0 Pros It is easy to use. I like the Help Center. Cons It would be very useful if the documentation could be translated in other languages. In addition i would like to be added subcategories/groups in Life Ring Button, inside of a group of Home tabs. Additionally i would like to be able to change the background in Life Ring Button / Launcher icon. Review Source Response from Product Fruits May 16, 2025 Thank you for the review Elisavet. The group functionality is supported and the background can by styled via custom CSS. I'll have support reaching out to you. NS Nils S. Digital Product Managment Building Materials Used the software for: Less than 6 months ### "Product Fruits offers great usability, though it's relatively expensive." August 28, 2025 4.0 Pros In general, Product Fruits is very user-friendly. It's well-structured and features an attractive, intuitive interface. Cons Product Fruits is quite expensive, so if you don't plan to use it regularly and consistently, it may not be very cost-effective. Review Source Response from Product Fruits September 1, 2025 Thank you for the review, Nils. RH Rosie H. HR Business Supplies and Equipment Used the software for: Less than 6 months ### "Give Product Fruits a try! " February 28, 2025 5.0 Really enjoyed using Product Fruits, the software is very easy to follow. The customer service is awesome and also very quick to respond, I also like how they come up with different strategies to help. Pros I liked that Product Fruits is cloud based and caters for everyone’s needs! Cons I can’t think what I disliked about Products Fruits. Review Source GH Gaven H. CEO Apparel & Fashion Used the software for: Less than 6 months ### "10/10 app. I would reccomend" March 21, 2025 5.0 Overall, Great app with lots of helpful tools. Pros It really helped me deal with business managing. Cons There were no flaws. Absolutely beautiful product. Review Source Response from Product Fruits March 25, 2025 Thank you for such a nice review, Gaven. AM Allison M. Director of Training Real Estate Used the software for: Less than 6 months ### "Great product, great value!" August 2, 2024 5.0 From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome. Pros I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended! Cons Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Kustomer](https://www.capterra.com/p/158128/Kustomer/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Product Fruits In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point. Review Source Response from Product Fruits August 9, 2024 Thank you for such a raving review, Allison. BP Bruno P. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Great value for money solution" October 14, 2024 5.0 We are glad we found a one-stop solution for everything we need regarding user adoption improvement. Price-value ratio does not get better than this! Pros Very broad feature offering for an outstanding price, exceptional customer support Cons customization options could be better, doing it with custom CSS takes time. Also analytics are limited. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Product Fruits almost same functionality but way better price Review Source Response from Product Fruits October 23, 2024 Thank you for such a nice review, Bruno. FM Fabrice M. Product Owner Computer Software Used the software for: Less than 6 months ### "Product Fruits Review" October 17, 2022 5.0 As of right now, it's going pretty great ! We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS. The people that we are working with at Product Fruits are really nice, even thought we are in Canada with different timezone, they reply quickly ! Pros The simplicity of using and learning the software, and the staff all-around ! Cons We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything. Alternatives considered [Chamaileon](https://www.capterra.com/p/181779/Chamaileon/)[Pando](https://www.capterra.com/p/253755/Pando/)[Gainsight PX](https://www.capterra.com/p/188424/Gainsight-PX/)[Userlane](https://www.capterra.com/p/157465/Userlane/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Product Fruits Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice. Review Source Response from Product Fruits October 21, 2022 Thank you for such a raving review, Fabrice. ER Emily R. leader Education Management Used the software for: I used a free trial ### "the best thing ever" February 14, 2025 5.0 my overall experience was pretty good with this product Pros I love everything about product fruits is amazing Cons there is nothing i dont like about product fruits Review Source BZ Brandi Z. office Consumer Services Used the software for: Less than 6 months ### "to whom it may concern" March 25, 2025 5.0 onboard users effectively, ultimately improving product adoption, conversion, and retention. Pros I like how it creates and improves my product Cons I don't have any issues with this product Review Source Response from Product Fruits March 28, 2025 Thank you for your review, Brandi. DT Dakota T. HR Consumer Goods Used the software for: I used a free trial ### "Great Product" January 20, 2025 5.0 I have had an overall great experience with product fruits Pros I like that there is a free trail so you can try out the product first Cons the help center is a bit confusing on how to use Review Source LP Luuk P. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome tool, perfectly worth the money" June 1, 2022 4.0 Pros The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform Cons The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Reason for choosing Product Fruits The pricing Review Source Response from Product Fruits June 3, 2022 Thank you for a nice review, Luuk. I'll pass the kudos to our support. Reg. implementation, we received similar feedback from some other customers too and our product team is addressing that. JE Jennie E. Director of Marketing Hospitality Used the software for: 1-2 years ### "Excellent customer support" May 6, 2024 4.0 Pros We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem. Cons There are some limitations with the functionality and aesthetics Review Source Response from Product Fruits May 9, 2024 Thank you for taking the time to write a review, Jennie. Fabien G. CPO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome product" April 20, 2022 5.0 I was unable to dedicate dev time to the onboarding experience. Now I don't need anymore. Product managers are free to do what they want. I really was impressed by the quality of Product Fruits. Pros Product Fruits help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features. Easy to use. I love the way I select where to place the content created with PF on my own SAAS. Cons CSS selection for hints can be tricky sometimes. Review Source Response from Product Fruits April 26, 2022 Thank you for such a nice review, Fabien. Noting the comment regrading CSS selection. MN Matt N. Director Information Technology and Services Used the software for: Less than 6 months ### "Highly recommend - easy to set up, very helpful team! " January 5, 2023 5.0 It's now much easier to provide onboarding to customers by showing them through the system instead of having to separately view our support guides.We can easily provide updates about new releases through announcements and make it easier for customers to update their settings by providing hints, tours and checklists. Pros Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people. Cons I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else! Reason for choosing Product Fruits Great support, ease of using the system and better billing (others were similar in price until support articles were added at which point the cost was prohibitive for the number we needed just to have links to our support system).The team are really friendly and supportive and made getting live very easy. Review Source Response from Product Fruits January 9, 2023 Thank you for such a nice review, Matt. GG Gagan G. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Product Fruits has all the needed functionality to fasten users onboarding." October 13, 2022 4.0 Business problems we are solving with Product Fruits: We use Product fruits to help onboard our new users faster to our platform. With Product fruits click through demo solution we are able to help our new users get a good understanding of functionality’s within our application. Pros 1\. Intuitive design - Easy to use. A tour was created with few clicks of a button. 2. Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. 3. Pricing is spot on and definitely helps start-ups like us. 4. Their customer support team did an amazing job with an objective to resolve our queries ASAP. They were fast and would deploy their changes in less than few hours. Cons No cons as such. They are constantly pushing to improvise their solution. Reason for choosing Product Fruits The reason why we chose Product fruits is: 1. They had the Onboarding tutorial solution which we were looking for. 2. Data retention policy: They are flexible in terms of data retention and that was an advantage for us. 3. Data compliant: They do not collect any data of the end platform users. 4. Pricing: The prices are spot on. Review Source Response from Product Fruits October 19, 2022 Thank you for a nice review, Gagan. Our support team will be happy to hear you saying they do an amazing job. ML Mark L. Marketing Computer Software Used the software for: Less than 6 months ### "Best bang for your buck... by a mile" May 12, 2022 5.0 Absolutely fantastic. Pros Product Fruits does everything (and more) that much more expensive solutions do but at a fraction of the cost. The team is so incredibly responsive, they even created a customized integration just for me within a few weeks. Cons Not much of a con, but it's still an early stage product and some of the UX/UI could be better. I imagine this will come with time. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Product Fruits Features, Cost, Support Review Source Response from Product Fruits May 18, 2022 Thank you for such a fab review, Mark. JR Jessica R. Technical Writer Information Technology and Services Used the software for: Less than 6 months ### "Great tool and awesome support" June 3, 2022 5.0 Great over all package. Nice tool, reactive and friendly support; great value for money. Pros The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time. In cases in which I'm struggling to get something right, the support is always ready to help and super friendly. Cons Diving deep, you will of course find missing features or functionalities that could use some amendments. I'm quite sure that most of the features which I'm missing will be implemented in the near future. Review Source Response from Product Fruits June 7, 2022 Thank your for such a great review, Jessica. AT Avi T. Founder Insurance Used the software for: Less than 6 months ### "Great no-code walk-through tours" December 26, 2023 5.0 Overall, a very good experience that greatly increases user orientation and interactive product documentation Pros Ease of setting up and customizing the graphic design of walk-through tours Cons Tool tips not functioning for elements with variable numbers in tables Reason for choosing Product Fruits Better graphic design customization and better value Review Source Response from Product Fruits January 4, 2024 Thank you for taking the time to write such a nice review, Avi. RM Rahaman M. CEO Computer Software Used the software for: Less than 6 months ### "Very easy to user" April 10, 2023 5.0 Pros Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice. Cons Product Fruits is expensive for small company Review Source Response from Product Fruits April 28, 2023 Thank you for a nice review, Rahaman. We're actually one of the most economical solutions in terms of the feature set and quality of support vs the price. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.