--- title: "Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227997/Product-Fruits/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Product Fruits 4.7 (92) [View alternatives](https://www.capterra.com/p/227997/Product-Fruits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Product Fruits Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier.“ March 4, 2026 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts.“ September 29, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth.“ September 22, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility.“ September 22, 2025 JF Joe F Senior Product designerComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive“ January 3, 2025 Mark H Co-FounderLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time.“ December 9, 2024 Erick C Product Marketing ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, the browser extension used for editing the tours has some frequent bugs that fortunately don't prevent the work from being done.“ August 11, 2025 ## Showing most helpful reviews Showing 1-25 of 92 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jamie S. National Marketing Operations Executive ### "Clear, Easy to Use, and Quick to Update" November 11, 2026 4.5 Helping us to add hints and help to software that users can self help with, rather than raise questions with us Pros So far, it's been really clear, understandable, easy to use, quick to update on the website end - great! Cons I haven't come across any issues just yet, but i dont use it every day Review Source Head of Product Used the software for: 1-3 years ### "Excellent Platform for In-App Guidance and User Support" March 10, 2026 5.0 We have been using ProductFruits for about two years now and have gradually implemented almost all of its features in our product. Over time, it has become an essential part of how we support and guide our users. Our software is a marketing and lead generation tool for real estate agents. A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns. ProductFruits helps us address exactly this challenge. With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier. This significantly improves the first experience with our software and helps new users find their way more quickly. The support is always there and helps quickly and very effectively! Especially \[sensitive content hidden\] are doing support in a class of its own. Overall, ProductFruits has become a key component of our user onboarding and support strategy. It allows us to provide clear guidance inside the product and ensures that even users with little technical or marketing background are able to get started successfully. Pros The fast and continuous development of the platform. The recently introduced AI features are especially valuable. They make it much easier to create helpful content and support materials, allowing us to assist our users more efficiently. Cons The Tours and hints are often hard to postion and to create in a way that they work for desktop AND mobile. That could be improved. Review Source Jr. Product Designer Used the software for: Less than 1 year 4.5 November 13, 2026 AI summary based on a full review This solution greatly aids in understanding user pain points and clarifying product offerings without involving engineers. Usability improvements are needed, as some features lack cohesion and customization options. Log in to unlock the full review, detailed ratings, and pros & cons Product Owner Used the software for: Less than 1 year 4.0 November 5, 2026 AI summary based on a full review Product Fruits enhances user adoption by providing in-app guidance and support, which is crucial during system rollouts. Some users may find the functionality around Flows restrictive and desire more customization options. Log in to unlock the full review, detailed ratings, and pros & cons Julia W. Co-founder, CEO Used the software for: Less than 1 year ### "Perfect tool for small businesses" April 29, 2024 4.0 Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription. We look forward to growing with Product Fruits! Pros It doesn't track more data than you want it to (we have very strict data privacy controls). It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything. Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits. I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost. Cons Ideally, there would be more styling controls for all elements. I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it. This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[Totango](https://www.capterra.com/p/222281/Totango/) Reasons for choosing Product Fruits A combination of price, features, security certifications, data storage locations, and the attitude of the employees. Review Source Response from Product Fruits April 29, 2024 Thank you for taking the time to write such a thorough review, Julia. Director Used the software for: Less than 1 year ### "A Practical Layer for In-App Education and Client Engagement" October 1, 2025 4.0 My overall experience with Product Fruits has been largely positive — it’s a practical, no-nonsense tool that does what it says it will. We didn’t have to jump through hoops to get it working, and it’s given our team a way to communicate and educate directly inside the product without having to lean on engineering every time. From a day-to-day standpoint, it’s made it easier to roll out feature tours, in-app announcements, and guided onboarding paths for new users. The segmentation piece has been especially helpful — being able to target content based on user type or account size has allowed us to deliver more relevant experiences, which is critical when you’re supporting both enterprise accounts and smaller teams with very different needs. Pros Straightforward Setup: Implementation was fast. It plugged into our app with minimal engineering involvement. Within a day, we were able to build and publish our first tour. Versatile In-App Guides: The guided tours, tooltips, and announcement banners work well for step-by-step training. It’s been especially useful for walking new users through multi-step processes (like automation setup or report building) without overwhelming them. Segmentation Capabilities: The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts. We’re using it to surface different onboarding content depending on user role and account type. Announcement Center & Version Control: The built-in “What’s New” hub makes release notes feel more professional. It’s easy to roll out announcements and track which ones land with which audience — nice for internal audits. Low Lift for Non-Technical Teams: Our Client Success and Support teams can build and launch most content without waiting on Product or Engineering. That’s a big win for agility Cons Limited Visual Flexibility: Design options are serviceable but not fully on-brand. There’s some customization (colors, logos, etc.), but layouts and animations feel a bit rigid. If you’re picky about pixel-perfect alignment with your product UI, you’ll notice the constraints. Analytics Could Be Deeper: You can see basic engagement (views, completions), but you don’t get much behavioral insight beyond that. We’re compensating by layering PostHog analytics on top, but ideally, I’d want more native reporting — e.g., correlation between tour completion and feature adoption. Segment Syncing Limitations: Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms. That means we rely on manual uploads or API workarounds to align segments — not ideal when you’re trying to keep messaging dynamic and data-driven Review Source Specialist Used the software for: Less than 1 year ### "Exceptional service " April 3, 2025 5.0 They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes. Cons CSS selection for hints can be tricky sometimes Review Source Response from Product Fruits April 3, 2025 Thank you for your review, Aaron. Business Analyst Used the software for: Less than 1 year ### "Great for Quick, No-Code Product Tours" September 9, 2025 4.0 Pros Very intuitive to set up and use — minimal learning curve. Flexible options for creating guided tours, tooltips, and checklists without coding. Good balance between simplicity and customization. Smooth integration into existing workflows. Helpful analytics to track engagement and completion rates. Cons The UI could feel a bit limiting when trying to design more polished or branded experiences. Some advanced customization (styling, layout control) requires extra workarounds. Analytics are helpful but could go deeper (e.g., more granular user-level insights). Occasional small quirks when setting up complex flows across multiple pages. Review Source Product Marketing Manager Used the software for: Less than 1 year ### "Fast, no-code way to share product updates" September 16, 2025 4.0 Product Fruits has made communicating with users so much more convenient. The learning curve was minimal, and it integrates smoothly into my workflow. Instead of spending hours coordinating updates, I can publish and share them instantly, which keeps momentum going and users engaged. Also whenever I was stuck, their team was always quick to respond with solutions and suggestions. Pros It’s incredibly quick and easy to use. I don’t need to rely on engineering or design resources since it’s fully no-code, and I can share product updates seamlessly in just a few minutes. It really simplifies keeping users informed. Cons Some customization options feel a bit limited, would be great to have more flexibility in styling to match brand guidelines more closely. Review Source Customer Success Manager Used the software for: Less than 1 year ### "A big shoutout to support!" September 8, 2025 5.0 Pros The support in product fruits is unreal (good!). So patient, super friendly and are always able to find a solution. As a super beginner, this is so valuable. Also product fruits truely understands where to place self-help items, which helps a lot with the frustration that comes when learning something new. I also really like the way you build a flow. Cons There are minor things that aren't super intuitive: Renaming the steps in a flow, how you have to click away from editing when wanting to navigate on a page. Minor stuff. Review Source Tester Used the software for: Less than 1 year ### "Feedback & suggestions for improvement" May 16, 2025 4.0 Pros It is easy to use. I like the Help Center. Cons It would be very useful if the documentation could be translated in other languages. In addition i would like to be added subcategories/groups in Life Ring Button, inside of a group of Home tabs. Additionally i would like to be able to change the background in Life Ring Button / Launcher icon. Review Source Response from Product Fruits May 16, 2025 Thank you for the review Elisavet. The group functionality is supported and the background can by styled via custom CSS. I'll have support reaching out to you. Digital Product Managment Used the software for: Less than 1 year ### "Product Fruits offers great usability, though it's relatively expensive." August 29, 2025 4.0 Pros In general, Product Fruits is very user-friendly. It's well-structured and features an attractive, intuitive interface. Cons Product Fruits is quite expensive, so if you don't plan to use it regularly and consistently, it may not be very cost-effective. Review Source Response from Product Fruits September 1, 2025 Thank you for the review, Nils. CEO Used the software for: Less than 1 year ### "10/10 app. I would reccomend" March 25, 2025 5.0 Overall, Great app with lots of helpful tools. Pros It really helped me deal with business managing. Cons There were no flaws. Absolutely beautiful product. Review Source Response from Product Fruits March 25, 2025 Thank you for such a nice review, Gaven. HR Used the software for: Less than 1 year ### "Give Product Fruits a try! " March 3, 2025 5.0 Really enjoyed using Product Fruits, the software is very easy to follow. The customer service is awesome and also very quick to respond, I also like how they come up with different strategies to help. Pros I liked that Product Fruits is cloud based and caters for everyone’s needs! Cons I can’t think what I disliked about Products Fruits. Review Source JO Juan O. BI Analyst Used the software for: I used a free trial ### "Amazing Onboarding Platform" November 5, 2024 5.0 We aim to implement this to enhance our users' experience and streamline the offboarding process for our clients. Pros We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started. Cons So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive. Switched from [Fin](https://www.capterra.com/p/10031266/Fin/) We are replacing Intercom and exploring other options due to a platform change and the associated costs. Review Source Response from Product Fruits November 5, 2024 Thank you for taking the time to write such a nice review, Juan. Solution Engineer Used the software for: Less than 1 year ### "Kls review" August 11, 2024 4.0 Pros On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get. easy to test too because of the preview On the others features I haven't really create something with a specific aim so I can't tell for real. Cons Not totally adapted to SaaS app, especially on our freetrial Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode Switched from [Stonly](https://www.capterra.com/p/202805/Stonly/) The roadmap of Stonly was aiming onto creating à powerful Knowledge base and they were dropping down all the features for the guides tour and in-app help. Also they changed their business plan and it was not optimal for us Review Source Response from Product Fruits August 22, 2024 Thank you for your review, Arthur. Product Manager Used the software for: Less than 1 year ### "Great value for money solution" October 23, 2024 5.0 We are glad we found a one-stop solution for everything we need regarding user adoption improvement. Price-value ratio does not get better than this! Pros Very broad feature offering for an outstanding price, exceptional customer support Cons customization options could be better, doing it with custom CSS takes time. Also analytics are limited. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reasons for choosing Product Fruits almost same functionality but way better price Review Source Response from Product Fruits October 23, 2024 Thank you for such a nice review, Bruno. ER Emily R. leader Used the software for: I used a free trial ### "the best thing ever" February 17, 2025 5.0 my overall experience was pretty good with this product Pros I love everything about product fruits is amazing Cons there is nothing i dont like about product fruits Review Source Mark H. Co-Founder Used the software for: Less than 1 year ### "Brilliant for startups" December 20, 2024 5.0 Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time. Instead of a product just out of MVP and still only supported by a very small team. Pros I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time. Cons We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue. Review Source Response from Product Fruits January 2, 2025 Thank you for a rave review, Mark. HR Used the software for: I used a free trial ### "Great Product" January 21, 2025 5.0 I have had an overall great experience with product fruits Pros I like that there is a free trail so you can try out the product first Cons the help center is a bit confusing on how to use Review Source CEO Used the software for: Less than 1 year ### "Best onboarding tool out there" April 25, 2022 5.0 Even though we are not yet using all the features Product Fruits offers, we have seen our customers interacting and discovering features of our product that they didn't know about. Pros Product Fruits integrates seamlessly with our SaaS product, allowing us to easily create product tours, knowledge base articles, hints... and supporting multi-languages in every feature. And support is awesome, answering in minutes, solving issues, or suggesting workarounds... they also hear your feedback to improve the product itself. Cons The only thing I can think of right now is that the multi-language capabilities work differently from feature to feature (some unification could be good). Review Source CEO-Founder Used the software for: Less than 1 year ### "Great product and customer support!" April 4, 2023 4.0 We are happy with PF and we are going for year 2 with our subscription. Company, product and the people are great! We will continue working closely with the team. Pros We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us. Cons Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas. Review Source Response from Product Fruits April 4, 2023 Thank you for a nice review, Semih. Looking forward to the year 2 cooperation. CPO Used the software for: Less than 1 year ### "Awesome product" April 25, 2022 5.0 I was unable to dedicate dev time to the onboarding experience. Now I don't need anymore. Product managers are free to do what they want. I really was impressed by the quality of Product Fruits. Pros Product Fruits help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features. Easy to use. I love the way I select where to place the content created with PF on my own SAAS. Cons CSS selection for hints can be tricky sometimes. Review Source Response from Product Fruits April 26, 2022 Thank you for such a nice review, Fabien. Noting the comment regrading CSS selection. Director Used the software for: Less than 1 year ### "Highly recommend - easy to set up, very helpful team! " January 6, 2023 5.0 It's now much easier to provide onboarding to customers by showing them through the system instead of having to separately view our support guides.We can easily provide updates about new releases through announcements and make it easier for customers to update their settings by providing hints, tours and checklists. Pros Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people. Cons I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else! Reasons for choosing Product Fruits Great support, ease of using the system and better billing (others were similar in price until support articles were added at which point the cost was prohibitive for the number we needed just to have links to our support system).The team are really friendly and supportive and made getting live very easy. Review Source Response from Product Fruits January 9, 2023 Thank you for such a nice review, Matt. Product Manager Used the software for: Less than 1 year ### "Product Fruits has all the needed functionality to fasten users onboarding." October 18, 2022 4.0 Business problems we are solving with Product Fruits: We use Product fruits to help onboard our new users faster to our platform. With Product fruits click through demo solution we are able to help our new users get a good understanding of functionality’s within our application. Pros 1\. Intuitive design - Easy to use. A tour was created with few clicks of a button. 2. Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. 3. Pricing is spot on and definitely helps start-ups like us. 4. Their customer support team did an amazing job with an objective to resolve our queries ASAP. They were fast and would deploy their changes in less than few hours. Cons No cons as such. They are constantly pushing to improvise their solution. Reasons for choosing Product Fruits The reason why we chose Product fruits is: 1. They had the Onboarding tutorial solution which we were looking for. 2. Data retention policy: They are flexible in terms of data retention and that was an advantage for us. 3. Data compliant: They do not collect any data of the end platform users. 4. Pricing: The prices are spot on. Review Source Response from Product Fruits October 19, 2022 Thank you for a nice review, Gagan. Our support team will be happy to hear you saying they do an amazing job. 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