# Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Product Fruits the right Digital Adoption Platform solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227997/Product-Fruits/reviews --- Product Fruits 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Product Fruits Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier.“ March 4, 2026 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts.“ September 29, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth.“ September 22, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility.“ September 22, 2025 Erick C Product Marketing ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, the browser extension used for editing the tours has some frequent bugs that fortunately don't prevent the work from being done.“ August 11, 2025 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “This significantly improves the first experience with our software and helps new users find their way more quickly.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adel A. Customer Services Consumer Services Used the software for: 1-2 years ### "A unique experience with Product fruits." March 20, 2025 5.0 My experience was great. It is easy to use, the service is very good, and it saves time and money. A unique experience with Product fruits. Pros Amazing and very easy to use. I liked it a lot and I use it a lot. Thank you for the great service and support from the team by Product Fruits Cons I hope it continues to develop until it reaches every user and increases the products. Review Source Response from Product Fruits March 25, 2025 Thank you for your heartfelt review, Adel. TT Tim T. Director Internet Used the software for: Less than 6 months ### "A Practical Layer for In-App Education and Client Engagement" September 29, 2025 4.0 My overall experience with Product Fruits has been largely positive — it’s a practical, no-nonsense tool that does what it says it will. We didn’t have to jump through hoops to get it working, and it’s given our team a way to communicate and educate directly inside the product without having to lean on engineering every time. From a day-to-day standpoint, it’s made it easier to roll out feature tours, in-app announcements, and guided onboarding paths for new users. The segmentation piece has been especially helpful — being able to target content based on user type or account size has allowed us to deliver more relevant experiences, which is critical when you’re supporting both enterprise accounts and smaller teams with very different needs. Pros Straightforward Setup: Implementation was fast. It plugged into our app with minimal engineering involvement. Within a day, we were able to build and publish our first tour. Versatile In-App Guides: The guided tours, tooltips, and announcement banners work well for step-by-step training. It’s been especially useful for walking new users through multi-step processes (like automation setup or report building) without overwhelming them. Segmentation Capabilities: The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts. We’re using it to surface different onboarding content depending on user role and account type. Announcement Center & Version Control: The built-in “What’s New” hub makes release notes feel more professional. It’s easy to roll out announcements and track which ones land with which audience — nice for internal audits. Low Lift for Non-Technical Teams: Our Client Success and Support teams can build and launch most content without waiting on Product or Engineering. That’s a big win for agility Cons Limited Visual Flexibility: Design options are serviceable but not fully on-brand. There’s some customization (colors, logos, etc.), but layouts and animations feel a bit rigid. If you’re picky about pixel-perfect alignment with your product UI, you’ll notice the constraints. Analytics Could Be Deeper: You can see basic engagement (views, completions), but you don’t get much behavioral insight beyond that. We’re compensating by layering PostHog analytics on top, but ideally, I’d want more native reporting — e.g., correlation between tour completion and feature adoption. Segment Syncing Limitations: Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms. That means we rely on manual uploads or API workarounds to align segments — not ideal when you’re trying to keep messaging dynamic and data-driven Review Source AB Aaron B. Specialist Computer & Network Security Used the software for: Less than 6 months ### "Exceptional service " March 26, 2025 5.0 They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes. Cons CSS selection for hints can be tricky sometimes Review Source Response from Product Fruits April 3, 2025 Thank you for your review, Aaron. GPN Ganesh Prasad N. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great for Quick, No-Code Product Tours" September 3, 2025 4.0 Pros Very intuitive to set up and use — minimal learning curve. Flexible options for creating guided tours, tooltips, and checklists without coding. Good balance between simplicity and customization. Smooth integration into existing workflows. Helpful analytics to track engagement and completion rates. Cons The UI could feel a bit limiting when trying to design more polished or branded experiences. Some advanced customization (styling, layout control) requires extra workarounds. Analytics are helpful but could go deeper (e.g., more granular user-level insights). Occasional small quirks when setting up complex flows across multiple pages. Review Source Steve L. Software Engineer Non-Profit Organization Management Used the software for: 6-12 months ### "Pro quality content delivered, once you figure out the nuances." August 19, 2025 4.0 Once you get through the trial-and-error and nuances, it does what it's supposed to, and looks good doing it. Pros End results look great. Lots of flexibility in what content is delivered and to whom. Most of the development is intuitive. Cons Took a few tries to get the payload right when adding custom elements. Some features/settings were organized in a way that wasn't as intuitive as it could have been. Took some searching to find out why some accounts were being suppressed. Review Source Response from Product Fruits August 20, 2025 Thank you for the review, Steve. YM Ysabella M. Product Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Fast, no-code way to share product updates" September 15, 2025 4.0 Product Fruits has made communicating with users so much more convenient. The learning curve was minimal, and it integrates smoothly into my workflow. Instead of spending hours coordinating updates, I can publish and share them instantly, which keeps momentum going and users engaged. Also whenever I was stuck, their team was always quick to respond with solutions and suggestions. Pros It’s incredibly quick and easy to use. I don’t need to rely on engineering or design resources since it’s fully no-code, and I can share product updates seamlessly in just a few minutes. It really simplifies keeping users informed. Cons Some customization options feel a bit limited, would be great to have more flexibility in styling to match brand guidelines more closely. Review Source EG Elisavet G. Tester Information Technology and Services Used the software for: Less than 6 months ### "Feedback & suggestions for improvement" May 15, 2025 4.0 Pros It is easy to use. I like the Help Center. Cons It would be very useful if the documentation could be translated in other languages. In addition i would like to be added subcategories/groups in Life Ring Button, inside of a group of Home tabs. Additionally i would like to be able to change the background in Life Ring Button / Launcher icon. Review Source Response from Product Fruits May 16, 2025 Thank you for the review Elisavet. The group functionality is supported and the background can by styled via custom CSS. I'll have support reaching out to you. KM Kalypso M. Customer Success Manager Marketing and Advertising Used the software for: Less than 6 months ### "A big shoutout to support!" September 5, 2025 5.0 Pros The support in product fruits is unreal (good!). So patient, super friendly and are always able to find a solution. As a super beginner, this is so valuable. Also product fruits truely understands where to place self-help items, which helps a lot with the frustration that comes when learning something new. I also really like the way you build a flow. Cons There are minor things that aren't super intuitive: Renaming the steps in a flow, how you have to click away from editing when wanting to navigate on a page. Minor stuff. Review Source Mark H. Co-Founder Legal Services Used the software for: Less than 6 months ### "Brilliant for startups" December 9, 2024 5.0 Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time. Instead of a product just out of MVP and still only supported by a very small team. Pros I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time. Cons We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue. Review Source Response from Product Fruits January 2, 2025 Thank you for a rave review, Mark. Basanta T. owner Food & Beverages Used the software for: 6-12 months ### "User-Friendly Onboarding Tool, But Limited for Cafés" January 18, 2025 4.0 my experience with Product Fruits has been positive. The platform is user-friendly, making it easy to create interactive onboarding experiences without any coding Pros Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions. Cons the cost of using Product Fruits may not justify the limited use cases for a food business. Review Source VR Verified Reviewer CEO and Founder Computer Software Used the software for: Less than 6 months ### "Great product for a fair price" January 18, 2024 4.0 Lot's of features with regular updates. A very nice new appearance and great people. Pros Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable. I also had a very good experience with the customer support. The people are very responsive, competent and very friendly. Cons Product Fruits offers many different functions. However, some of them are still a bit modest. - I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk) - More analysis functions - Some customizations require CSS knowledge During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Userflow](https://www.capterra.com/p/219928/Userflow/)[WalkMe](https://www.capterra.com/p/131194/WalkMe/)[Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Whatfix](https://www.capterra.com/p/143008/Whatfix/) Reason for choosing Product Fruits Number of features for money (instead of using 3 different tools) and great support. Review Source SL Samuel L. Product Management Computer Software Used the software for: Less than 6 months ### "ProductFruits: A true Alternative to UserFlow" March 2, 2022 5.0 Pros ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey. Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see. And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software. Cons The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/) Reason for choosing Product Fruits Pricing was one of the major arguments, especially regarding the variety of features ProductFruits offers for the price. Review Source Response from Product Fruits March 4, 2022 Thank you for such a thorough review, Samuel. Our support team will be delighted to hear that you said it was brilliant. ER Emily R. leader Education Management Used the software for: I used a free trial ### "the best thing ever" February 14, 2025 5.0 my overall experience was pretty good with this product Pros I love everything about product fruits is amazing Cons there is nothing i dont like about product fruits Review Source NS Nils S. Digital Product Managment Building Materials Used the software for: Less than 6 months ### "Product Fruits offers great usability, though it's relatively expensive." August 28, 2025 4.0 Pros In general, Product Fruits is very user-friendly. It's well-structured and features an attractive, intuitive interface. Cons Product Fruits is quite expensive, so if you don't plan to use it regularly and consistently, it may not be very cost-effective. Review Source Response from Product Fruits September 1, 2025 Thank you for the review, Nils. QP Quocvuong P. Manager Legal Services Used the software for: I used a free trial ### "Sharing my opinion" March 23, 2025 5.0 Product Fruits really impressed me about customer service Pros It the best platform offering extensive customization without overwhelming users Cons So far i dont have any complains about Product Fruit Review Source AP Alicia P. Administrative Assistant Government Administration Used the software for: Less than 6 months ### "Fun Fruits" January 14, 2025 5.0 Pros This was an excellent way to present the onboarding process. Cons No cons to report did not used long enough to experience any defaults. Review Source GR Guillaume R. CEO Marketing and Advertising Used the software for: 6-12 months ### "Efficient and affordable" August 19, 2024 4.0 Pros General approach - integrated knowledge base - Pricing Cons Hubspot chat not "natively" (but possibly) integrated Switched from [Userpilot](https://www.capterra.com/p/179187/Userpilot/) Integrated Knowledge base + lower pricing Review Source Response from Product Fruits August 22, 2024 Thank you for the review, Guillaume. VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "Best onboarding tool out there" April 6, 2022 5.0 Even though we are not yet using all the features Product Fruits offers, we have seen our customers interacting and discovering features of our product that they didn't know about. Pros Product Fruits integrates seamlessly with our SaaS product, allowing us to easily create product tours, knowledge base articles, hints... and supporting multi-languages in every feature. And support is awesome, answering in minutes, solving issues, or suggesting workarounds... they also hear your feedback to improve the product itself. Cons The only thing I can think of right now is that the multi-language capabilities work differently from feature to feature (some unification could be good). Review Source TS Tal S. Product manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great customer service and great product" August 3, 2023 5.0 Amazing Pros The customer service , \[sensitive content hidden\] was amazing, and the product is very easy to use Cons Maybe add filter to lists and this it everything is great Review Source Response from Product Fruits August 21, 2023 Thank you for such a raving review, Tal. JE Jennie E. Director of Marketing Hospitality Used the software for: 1-2 years ### "Excellent customer support" May 6, 2024 4.0 Pros We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem. Cons There are some limitations with the functionality and aesthetics Review Source Response from Product Fruits May 9, 2024 Thank you for taking the time to write a review, Jennie. Petr S. Product owner Financial Services Used the software for: 1-2 years ### "Great SaaS" November 2, 2021 5.0 Pros super easy integration and administration, easy-to-use, great tool for onboarding and feedback, frequent improvement Cons lot of space to improve UX, possibility to connect feedback to more external tools Review Source David M. Owner Food & Beverages Used the software for: I used a free trial ### "Powerful and easy to use tool with the best support in the industry." October 3, 2022 5.0 It seems we finally found a solution to increase our e-shop sales :-) Pros We love the ease of use incl. the WYSIWYG editor, as well as the videos guiding us where we were not sure. Cons Obviously there could be a bit more functionality in the editor, so we would not have to edit any CSS, but this is just a minor thing which we believe will be tacled in the next versions. Review Source Response from Product Fruits October 7, 2022 Thank you for a nice review, David. We're glad to hear that your eshop sales are growing again. JH Jan H. Owner Computer Software Used the software for: 1-2 years ### "Product Fruits helps us teach our customers" October 21, 2021 5.0 Pros Ease of use. Price. Ease to get support. Cons We would like it to have more features like helpdesk and knowledge base. Review Source MPS Maria Paula S. Project Manager Computer Software Used the software for: Less than 6 months ### "Productfruits best value for price and great support service" May 12, 2022 5.0 At first, Productfruits didn't seem so intuitive, but I got great support from them that helped me get started. The support is really great. Pros Overall, Productfruits offers very impactful features such as the feedback widget or the possibility to integrate the support centre directly into the application. The variety of functions gives us the possibility to offer our users better experiences. Cons The setup for us has taken a while due to the information that needs to be sent to Productfruits via the integration available to make the guided tours work in the way we expected. The integration is available but we have realised during the implementation that there is still information that we have not yet sent. There are some "missing" features that would be nice to have but Productfruits is always collecting feedback and taking into account the opinion of its users. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Review Source Response from Product Fruits May 16, 2022 Maria Paula, thank you for taking the time to write such a nice review. RM Rahaman M. CEO Computer Software Used the software for: Less than 6 months ### "Very easy to user" April 10, 2023 5.0 Pros Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice. Cons Product Fruits is expensive for small company Review Source Response from Product Fruits April 28, 2023 Thank you for a nice review, Rahaman. We're actually one of the most economical solutions in terms of the feature set and quality of support vs the price. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.