--- title: "Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/227997/Product-Fruits/reviews/" page_type: "reviews" language: "en" --- Product Fruits 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Product Fruits Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier.“ March 4, 2026 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts.“ September 29, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth.“ September 22, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility.“ September 22, 2025 Erick C Product Marketing ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, the browser extension used for editing the tours has some frequent bugs that fortunately don't prevent the work from being done.“ August 11, 2025 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “This significantly improves the first experience with our software and helps new users find their way more quickly.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Basanta T. owner Food & Beverages Used the software for: 6-12 months ### "User-Friendly Onboarding Tool, But Limited for Cafés" January 18, 2025 4.0 my experience with Product Fruits has been positive. The platform is user-friendly, making it easy to create interactive onboarding experiences without any coding Pros Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions. Cons the cost of using Product Fruits may not justify the limited use cases for a food business. Review Source GPN Ganesh Prasad N. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great for Quick, No-Code Product Tours" September 3, 2025 4.0 Pros Very intuitive to set up and use — minimal learning curve. Flexible options for creating guided tours, tooltips, and checklists without coding. Good balance between simplicity and customization. Smooth integration into existing workflows. Helpful analytics to track engagement and completion rates. Cons The UI could feel a bit limiting when trying to design more polished or branded experiences. Some advanced customization (styling, layout control) requires extra workarounds. Analytics are helpful but could go deeper (e.g., more granular user-level insights). Occasional small quirks when setting up complex flows across multiple pages. Review Source AB Aaron B. Specialist Computer & Network Security Used the software for: Less than 6 months ### "Exceptional service " March 26, 2025 5.0 They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes. Cons CSS selection for hints can be tricky sometimes Review Source Response from Product Fruits April 3, 2025 Thank you for your review, Aaron. YM Ysabella M. Product Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Fast, no-code way to share product updates" September 15, 2025 4.0 Product Fruits has made communicating with users so much more convenient. The learning curve was minimal, and it integrates smoothly into my workflow. Instead of spending hours coordinating updates, I can publish and share them instantly, which keeps momentum going and users engaged. Also whenever I was stuck, their team was always quick to respond with solutions and suggestions. Pros It’s incredibly quick and easy to use. I don’t need to rely on engineering or design resources since it’s fully no-code, and I can share product updates seamlessly in just a few minutes. It really simplifies keeping users informed. Cons Some customization options feel a bit limited, would be great to have more flexibility in styling to match brand guidelines more closely. Review Source KM Kalypso M. Customer Success Manager Marketing and Advertising Used the software for: Less than 6 months ### "A big shoutout to support!" September 5, 2025 5.0 Pros The support in product fruits is unreal (good!). So patient, super friendly and are always able to find a solution. As a super beginner, this is so valuable. Also product fruits truely understands where to place self-help items, which helps a lot with the frustration that comes when learning something new. I also really like the way you build a flow. Cons There are minor things that aren't super intuitive: Renaming the steps in a flow, how you have to click away from editing when wanting to navigate on a page. Minor stuff. Review Source EG Elisavet G. Tester Information Technology and Services Used the software for: Less than 6 months ### "Feedback & suggestions for improvement" May 15, 2025 4.0 Pros It is easy to use. I like the Help Center. Cons It would be very useful if the documentation could be translated in other languages. In addition i would like to be added subcategories/groups in Life Ring Button, inside of a group of Home tabs. Additionally i would like to be able to change the background in Life Ring Button / Launcher icon. Review Source Response from Product Fruits May 16, 2025 Thank you for the review Elisavet. The group functionality is supported and the background can by styled via custom CSS. I'll have support reaching out to you. Mark H. Co-Founder Legal Services Used the software for: Less than 6 months ### "Brilliant for startups" December 9, 2024 5.0 Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time. Instead of a product just out of MVP and still only supported by a very small team. Pros I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time. Cons We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue. Review Source Response from Product Fruits January 2, 2025 Thank you for a rave review, Mark. RH Rosie H. HR Business Supplies and Equipment Used the software for: Less than 6 months ### "Give Product Fruits a try! " February 28, 2025 5.0 Really enjoyed using Product Fruits, the software is very easy to follow. The customer service is awesome and also very quick to respond, I also like how they come up with different strategies to help. Pros I liked that Product Fruits is cloud based and caters for everyone’s needs! Cons I can’t think what I disliked about Products Fruits. Review Source GH Gaven H. CEO Apparel & Fashion Used the software for: Less than 6 months ### "10/10 app. I would reccomend" March 21, 2025 5.0 Overall, Great app with lots of helpful tools. Pros It really helped me deal with business managing. Cons There were no flaws. Absolutely beautiful product. Review Source Response from Product Fruits March 25, 2025 Thank you for such a nice review, Gaven. VR Verified Reviewer Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Product Fruits Review" March 14, 2025 5.0 It was a great experience using this software Pros I loved the AI and the tours it gives you Cons A little bit to much on the price but it is worth it Review Source Response from Product Fruits March 25, 2025 Thank you for the review. It's great feedback for the AI tour functionality. JO Juan O. BI Analyst Accounting Used the software for: I used a free trial ### "Amazing Onboarding Platform" October 19, 2024 5.0 We aim to implement this to enhance our users' experience and streamline the offboarding process for our clients. Pros We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started. Cons So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) We are replacing Intercom and exploring other options due to a platform change and the associated costs. Review Source Response from Product Fruits November 5, 2024 Thank you for taking the time to write such a nice review, Juan. IA Ignacio A. Product Designer & Product Manager Internet Used the software for: Less than 6 months ### "Excellent tool, and better Customer Service" January 2, 2023 5.0 Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM Cons If i have to say something, it would be the reporting options, although I know they are currently working on improving it. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Product Fruits All 3 where way more expensive for the business needs we have. Switched from [Froged](https://www.capterra.com/p/196490/Froged/) PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use. Review Source Response from Product Fruits January 9, 2023 Wow! Thank you for taking the time to write such a great review, Ignacio. FM Fabrice M. Product Owner Computer Software Used the software for: Less than 6 months ### "Product Fruits Review" October 17, 2022 5.0 As of right now, it's going pretty great ! We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS. The people that we are working with at Product Fruits are really nice, even thought we are in Canada with different timezone, they reply quickly ! Pros The simplicity of using and learning the software, and the staff all-around ! Cons We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything. Alternatives considered [Chamaileon](https://www.capterra.com/p/181779/Chamaileon/)[Pando](https://www.capterra.com/p/253755/Pando/)[Gainsight PX](https://www.capterra.com/p/188424/Gainsight-PX/)[Userlane](https://www.capterra.com/p/157465/Userlane/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Product Fruits Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice. Review Source Response from Product Fruits October 21, 2022 Thank you for such a raving review, Fabrice. PM Paul M. Producto manager Information Technology and Services Used the software for: 6-12 months ### "A great tool to discover behavior and enhance customer retention" August 6, 2024 5.0 Product fruits is a great tool to discover user behavior and enhance customer retention. Pros We can custom announcements, surveys, articles based on segments. We save a lot of development time. Cons Reports are still basic, it needs more analytics. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Beamer](https://www.capterra.com/p/230781/Beamer/) Reason for choosing Product Fruits I could discover easily the platform by my own. Integration was easy. Review Source Response from Product Fruits August 7, 2024 Thank you for such a great review, Paul. JF Joe F. Senior Product designer Computer Software Used the software for: Less than 6 months ### "Simple to use but needs more customisation options" January 3, 2025 5.0 Overall the product provided a lot of fast iterations, run experiments by creating batches of users. The design side could do have better options. You get a lot of good tools and pre built chat and article features which are very useful. Pros I like how simple it was to create tours and attach items to elements using there editor which is really user friendly Cons If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive Review Source QP Quocvuong P. Manager Legal Services Used the software for: I used a free trial ### "Sharing my opinion" March 23, 2025 5.0 Product Fruits really impressed me about customer service Pros It the best platform offering extensive customization without overwhelming users Cons So far i dont have any complains about Product Fruit Review Source AP Alicia P. Administrative Assistant Government Administration Used the software for: Less than 6 months ### "Fun Fruits" January 14, 2025 5.0 Pros This was an excellent way to present the onboarding process. Cons No cons to report did not used long enough to experience any defaults. Review Source LP Luuk P. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome tool, perfectly worth the money" June 1, 2022 4.0 Pros The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform Cons The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Reason for choosing Product Fruits The pricing Review Source Response from Product Fruits June 3, 2022 Thank you for a nice review, Luuk. I'll pass the kudos to our support. Reg. implementation, we received similar feedback from some other customers too and our product team is addressing that. JE Jennie E. Director of Marketing Hospitality Used the software for: 1-2 years ### "Excellent customer support" May 6, 2024 4.0 Pros We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem. Cons There are some limitations with the functionality and aesthetics Review Source Response from Product Fruits May 9, 2024 Thank you for taking the time to write a review, Jennie. DP Dennis P. Services Manager Real Estate Used the software for: 6-12 months ### "Product Fruits - Quick and Easy" March 8, 2022 5.0 We have been able to seamlessly onboard clients with Product Fruits, the new articles feature is great and provides a clean, branded interface to store all support documentation and release notes. The lifebuoy integrates with our chat interface and is a great 'center' for clients to quickly access support or information. Pros The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more. Cons Nothing bad to report at this stage..... Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Response from Product Fruits March 10, 2022 Thank you for a great review, Dennis. We're delighted you like the newly released Knowledge Base feature. Petr S. Product owner Financial Services Used the software for: 1-2 years ### "Great SaaS" November 2, 2021 5.0 Pros super easy integration and administration, easy-to-use, great tool for onboarding and feedback, frequent improvement Cons lot of space to improve UX, possibility to connect feedback to more external tools Review Source David M. Owner Food & Beverages Used the software for: I used a free trial ### "Powerful and easy to use tool with the best support in the industry." October 3, 2022 5.0 It seems we finally found a solution to increase our e-shop sales :-) Pros We love the ease of use incl. the WYSIWYG editor, as well as the videos guiding us where we were not sure. Cons Obviously there could be a bit more functionality in the editor, so we would not have to edit any CSS, but this is just a minor thing which we believe will be tacled in the next versions. Review Source Response from Product Fruits October 7, 2022 Thank you for a nice review, David. We're glad to hear that your eshop sales are growing again. JH Jan H. Owner Computer Software Used the software for: 1-2 years ### "Product Fruits helps us teach our customers" October 21, 2021 5.0 Pros Ease of use. Price. Ease to get support. Cons We would like it to have more features like helpdesk and knowledge base. Review Source MPS Maria Paula S. Project Manager Computer Software Used the software for: Less than 6 months ### "Productfruits best value for price and great support service" May 12, 2022 5.0 At first, Productfruits didn't seem so intuitive, but I got great support from them that helped me get started. The support is really great. Pros Overall, Productfruits offers very impactful features such as the feedback widget or the possibility to integrate the support centre directly into the application. The variety of functions gives us the possibility to offer our users better experiences. Cons The setup for us has taken a while due to the information that needs to be sent to Productfruits via the integration available to make the guided tours work in the way we expected. The integration is available but we have realised during the implementation that there is still information that we have not yet sent. There are some "missing" features that would be nice to have but Productfruits is always collecting feedback and taking into account the opinion of its users. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Review Source Response from Product Fruits May 16, 2022 Maria Paula, thank you for taking the time to write such a nice review. RM Rahaman M. CEO Computer Software Used the software for: Less than 6 months ### "Very easy to user" April 10, 2023 5.0 Pros Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice. Cons Product Fruits is expensive for small company Review Source Response from Product Fruits April 28, 2023 Thank you for a nice review, Rahaman. We're actually one of the most economical solutions in terms of the feature set and quality of support vs the price. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.