# Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227997/Product-Fruits/reviews/ --- Product Fruits 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Product Fruits Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier.“ March 4, 2026 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts.“ September 29, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth.“ September 22, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility.“ September 22, 2025 Erick C Product Marketing ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, the browser extension used for editing the tours has some frequent bugs that fortunately don't prevent the work from being done.“ August 11, 2025 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “This significantly improves the first experience with our software and helps new users find their way more quickly.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adel A. Customer Services Consumer Services Used the software for: 1-2 years ### "A unique experience with Product fruits." March 20, 2025 5.0 My experience was great. It is easy to use, the service is very good, and it saves time and money. A unique experience with Product fruits. Pros Amazing and very easy to use. I liked it a lot and I use it a lot. Thank you for the great service and support from the team by Product Fruits Cons I hope it continues to develop until it reaches every user and increases the products. Review Source Response from Product Fruits March 25, 2025 Thank you for your heartfelt review, Adel. Steve L. Software Engineer Non-Profit Organization Management Used the software for: 6-12 months ### "Pro quality content delivered, once you figure out the nuances." August 19, 2025 4.0 Once you get through the trial-and-error and nuances, it does what it's supposed to, and looks good doing it. Pros End results look great. Lots of flexibility in what content is delivered and to whom. Most of the development is intuitive. Cons Took a few tries to get the payload right when adding custom elements. Some features/settings were organized in a way that wasn't as intuitive as it could have been. Took some searching to find out why some accounts were being suppressed. Review Source Response from Product Fruits August 20, 2025 Thank you for the review, Steve. AB Aaron B. Specialist Computer & Network Security Used the software for: Less than 6 months ### "Exceptional service " March 26, 2025 5.0 They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes. Cons CSS selection for hints can be tricky sometimes Review Source Response from Product Fruits April 3, 2025 Thank you for your review, Aaron. EG Elisavet G. Tester Information Technology and Services Used the software for: Less than 6 months ### "Feedback & suggestions for improvement" May 15, 2025 4.0 Pros It is easy to use. I like the Help Center. Cons It would be very useful if the documentation could be translated in other languages. In addition i would like to be added subcategories/groups in Life Ring Button, inside of a group of Home tabs. Additionally i would like to be able to change the background in Life Ring Button / Launcher icon. Review Source Response from Product Fruits May 16, 2025 Thank you for the review Elisavet. The group functionality is supported and the background can by styled via custom CSS. I'll have support reaching out to you. KM Kalypso M. Customer Success Manager Marketing and Advertising Used the software for: Less than 6 months ### "A big shoutout to support!" September 5, 2025 5.0 Pros The support in product fruits is unreal (good!). So patient, super friendly and are always able to find a solution. As a super beginner, this is so valuable. Also product fruits truely understands where to place self-help items, which helps a lot with the frustration that comes when learning something new. I also really like the way you build a flow. Cons There are minor things that aren't super intuitive: Renaming the steps in a flow, how you have to click away from editing when wanting to navigate on a page. Minor stuff. Review Source Mark H. Co-Founder Legal Services Used the software for: Less than 6 months ### "Brilliant for startups" December 9, 2024 5.0 Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time. Instead of a product just out of MVP and still only supported by a very small team. Pros I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time. Cons We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue. Review Source Response from Product Fruits January 2, 2025 Thank you for a rave review, Mark. Basanta T. owner Food & Beverages Used the software for: 6-12 months ### "User-Friendly Onboarding Tool, But Limited for Cafés" January 18, 2025 4.0 my experience with Product Fruits has been positive. The platform is user-friendly, making it easy to create interactive onboarding experiences without any coding Pros Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions. Cons the cost of using Product Fruits may not justify the limited use cases for a food business. Review Source RH Rosie H. HR Business Supplies and Equipment Used the software for: Less than 6 months ### "Give Product Fruits a try! " February 28, 2025 5.0 Really enjoyed using Product Fruits, the software is very easy to follow. The customer service is awesome and also very quick to respond, I also like how they come up with different strategies to help. Pros I liked that Product Fruits is cloud based and caters for everyone’s needs! Cons I can’t think what I disliked about Products Fruits. Review Source JF Joe F. Senior Product designer Computer Software Used the software for: Less than 6 months ### "Simple to use but needs more customisation options" January 3, 2025 5.0 Overall the product provided a lot of fast iterations, run experiments by creating batches of users. The design side could do have better options. You get a lot of good tools and pre built chat and article features which are very useful. Pros I like how simple it was to create tours and attach items to elements using there editor which is really user friendly Cons If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive Review Source GH Gaven H. CEO Apparel & Fashion Used the software for: Less than 6 months ### "10/10 app. I would reccomend" March 21, 2025 5.0 Overall, Great app with lots of helpful tools. Pros It really helped me deal with business managing. Cons There were no flaws. Absolutely beautiful product. Review Source Response from Product Fruits March 25, 2025 Thank you for such a nice review, Gaven. AS Arthur S. Solution Engineer Investment Management Used the software for: Less than 6 months ### "Kls review" August 6, 2024 4.0 Pros On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get. easy to test too because of the preview On the others features I haven't really create something with a specific aim so I can't tell for real. Cons Not totally adapted to SaaS app, especially on our freetrial Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode Switched from [Stonly](https://www.capterra.com/p/202805/Stonly/) The roadmap of Stonly was aiming onto creating à powerful Knowledge base and they were dropping down all the features for the guides tour and in-app help. Also they changed their business plan and it was not optimal for us Review Source Response from Product Fruits August 22, 2024 Thank you for your review, Arthur. IA Ignacio A. Product Designer & Product Manager Internet Used the software for: Less than 6 months ### "Excellent tool, and better Customer Service" January 2, 2023 5.0 Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM Cons If i have to say something, it would be the reporting options, although I know they are currently working on improving it. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Product Fruits All 3 where way more expensive for the business needs we have. Switched from [Froged](https://www.capterra.com/p/196490/Froged/) PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use. Review Source Response from Product Fruits January 9, 2023 Wow! Thank you for taking the time to write such a great review, Ignacio. FM Fabrice M. Product Owner Computer Software Used the software for: Less than 6 months ### "Product Fruits Review" October 17, 2022 5.0 As of right now, it's going pretty great ! We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS. The people that we are working with at Product Fruits are really nice, even thought we are in Canada with different timezone, they reply quickly ! Pros The simplicity of using and learning the software, and the staff all-around ! Cons We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything. Alternatives considered [Chamaileon](https://www.capterra.com/p/181779/Chamaileon/)[Pando](https://www.capterra.com/p/253755/Pando/)[Gainsight PX](https://www.capterra.com/p/188424/Gainsight-PX/)[Userlane](https://www.capterra.com/p/157465/Userlane/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Product Fruits Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice. Review Source Response from Product Fruits October 21, 2022 Thank you for such a raving review, Fabrice. AA Anya A. Head of Support and Succsess Computer Software Used the software for: 6-12 months ### "Product Fruits" June 28, 2024 5.0 Pros The price and the features. I love the ability to add multiple domains for the same price. Cons I like everything about Product Fruits, all the features are very good. Switched from [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) The price was the main reason for the switch. Review Source Response from Product Fruits July 2, 2024 Thank you for such a nice review, Anya. SL Samuel L. Product Management Computer Software Used the software for: Less than 6 months ### "ProductFruits: A true Alternative to UserFlow" March 2, 2022 5.0 Pros ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey. Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see. And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software. Cons The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/) Reason for choosing Product Fruits Pricing was one of the major arguments, especially regarding the variety of features ProductFruits offers for the price. Review Source Response from Product Fruits March 4, 2022 Thank you for such a thorough review, Samuel. Our support team will be delighted to hear that you said it was brilliant. NS Nils S. Digital Product Managment Building Materials Used the software for: Less than 6 months ### "Product Fruits offers great usability, though it's relatively expensive." August 28, 2025 4.0 Pros In general, Product Fruits is very user-friendly. It's well-structured and features an attractive, intuitive interface. Cons Product Fruits is quite expensive, so if you don't plan to use it regularly and consistently, it may not be very cost-effective. Review Source Response from Product Fruits September 1, 2025 Thank you for the review, Nils. ⚡DK ⚡ Dri K. Marketing Manager Financial Services Used the software for: 6-12 months ### "Productsfruits is a juicy competor if you're looking for a on-brand professional user experience" October 25, 2024 4.0 To offer a truly tailored product experience, going above and beyond is essential. It’s about combining ease of use, accessibility, and user comfort. After exploring multiple platforms, I feel that Product Fruits is dedicated to delivering on both features and customer support. Pros I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience. Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience. Cons I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience. Review Source Response from Product Fruits November 4, 2024 Thank you for taking the time to write us a review, Dri. QP Quocvuong P. Manager Legal Services Used the software for: I used a free trial ### "Sharing my opinion" March 23, 2025 5.0 Product Fruits really impressed me about customer service Pros It the best platform offering extensive customization without overwhelming users Cons So far i dont have any complains about Product Fruit Review Source AP Alicia P. Administrative Assistant Government Administration Used the software for: Less than 6 months ### "Fun Fruits" January 14, 2025 5.0 Pros This was an excellent way to present the onboarding process. Cons No cons to report did not used long enough to experience any defaults. Review Source LP Luuk P. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome tool, perfectly worth the money" June 1, 2022 4.0 Pros The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform Cons The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Reason for choosing Product Fruits The pricing Review Source Response from Product Fruits June 3, 2022 Thank you for a nice review, Luuk. I'll pass the kudos to our support. Reg. implementation, we received similar feedback from some other customers too and our product team is addressing that. Petr S. Product owner Financial Services Used the software for: 1-2 years ### "Great SaaS" November 2, 2021 5.0 Pros super easy integration and administration, easy-to-use, great tool for onboarding and feedback, frequent improvement Cons lot of space to improve UX, possibility to connect feedback to more external tools Review Source David M. Owner Food & Beverages Used the software for: I used a free trial ### "Powerful and easy to use tool with the best support in the industry." October 3, 2022 5.0 It seems we finally found a solution to increase our e-shop sales :-) Pros We love the ease of use incl. the WYSIWYG editor, as well as the videos guiding us where we were not sure. Cons Obviously there could be a bit more functionality in the editor, so we would not have to edit any CSS, but this is just a minor thing which we believe will be tacled in the next versions. Review Source Response from Product Fruits October 7, 2022 Thank you for a nice review, David. We're glad to hear that your eshop sales are growing again. JH Jan H. Owner Computer Software Used the software for: 1-2 years ### "Product Fruits helps us teach our customers" October 21, 2021 5.0 Pros Ease of use. Price. Ease to get support. Cons We would like it to have more features like helpdesk and knowledge base. Review Source MPS Maria Paula S. Project Manager Computer Software Used the software for: Less than 6 months ### "Productfruits best value for price and great support service" May 12, 2022 5.0 At first, Productfruits didn't seem so intuitive, but I got great support from them that helped me get started. The support is really great. Pros Overall, Productfruits offers very impactful features such as the feedback widget or the possibility to integrate the support centre directly into the application. The variety of functions gives us the possibility to offer our users better experiences. Cons The setup for us has taken a while due to the information that needs to be sent to Productfruits via the integration available to make the guided tours work in the way we expected. The integration is available but we have realised during the implementation that there is still information that we have not yet sent. There are some "missing" features that would be nice to have but Productfruits is always collecting feedback and taking into account the opinion of its users. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Review Source Response from Product Fruits May 16, 2022 Maria Paula, thank you for taking the time to write such a nice review. RM Rahaman M. CEO Computer Software Used the software for: Less than 6 months ### "Very easy to user" April 10, 2023 5.0 Pros Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice. Cons Product Fruits is expensive for small company Review Source Response from Product Fruits April 28, 2023 Thank you for a nice review, Rahaman. We're actually one of the most economical solutions in terms of the feature set and quality of support vs the price. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.