# Page 3 | Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/227997/Product-Fruits/reviews

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Product Fruits

4.7 (89)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Product Fruits

## Showing most helpful reviews

Showing 51-75 of 89 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Julia W.  
Co-founder, CEO  
Computer Software  
Used the software for: Less than 6 months

### "Perfect tool for small businesses"

April 23, 2024

4.0

Overall we are really happy with our choice of . We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription. We look forward to growing with Product Fruits!

Pros

It doesn't track more data than you want it to (we have very strict data privacy controls). It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything. Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with . I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Cons

Ideally, there would be more styling controls for all elements. I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it. This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Alternatives considered

[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[Totango](https://www.capterra.com/p/222281/Totango/)

Reason for choosing Product Fruits

A combination of price, features, security certifications, data storage locations, and the attitude of the employees.

Review Source

Response from Product Fruits

April 29, 2024

Thank you for taking the time to write such a thorough review, Julia.

Becs R.  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Great good-for-money option with fantastic support"

November 22, 2022

5.0

This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us.

Pros

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Cons

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Alternatives considered

[Chameleon](https://www.capterra.com/p/153079/Chameleon/)

Reason for choosing Product Fruits

Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app

Review Source

Response from Product Fruits

November 29, 2022

Thank you for such a fabulous review, Becs. Noting down the request for more display options for tours.

VR

Verified Reviewer  
Product Manager  
Internet  
Used the software for: Less than 6 months

### "Intuitive, simple tool with just right functionality"

April 12, 2024

5.0

Our experience with is ongoing and very positive. The support team responded promptly to all inquiries and provided helpful assistance.

Pros

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Cons

The statistics could provide more insights and allow users on all plans to export basic metrics.

Alternatives considered

[Userflow](https://www.capterra.com/p/219928/Userflow/)[Userlane](https://www.capterra.com/p/157465/Userlane/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)

Reason for choosing Product Fruits

For a small company with a small amount of monthly unique users had the most available pricing model.

Review Source

VR

Verified Reviewer  
CEO and Founder  
Computer Software  
Used the software for: Less than 6 months

### "Great product for a fair price"

January 18, 2024

4.0

Lot's of features with regular updates. A very nice new appearance and great people.

Pros

offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable. I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Cons

offers many different functions. However, some of them are still a bit modest. - I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk) - More analysis functions - Some customizations require CSS knowledge During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

Alternatives considered

[Appcues](https://www.capterra.com/p/139216/Appcues/)[Userflow](https://www.capterra.com/p/219928/Userflow/)[WalkMe](https://www.capterra.com/p/131194/WalkMe/)[Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Whatfix](https://www.capterra.com/p/143008/Whatfix/)

Reason for choosing Product Fruits

Number of features for money (instead of using 3 different tools) and great support.

Review Source

LP

Luuk P.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Awesome tool, perfectly worth the money"

June 1, 2022

4.0

Pros

The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform

Cons

The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service.

Alternatives considered

[Appcues](https://www.capterra.com/p/139216/Appcues/)

Reason for choosing Product Fruits

The pricing

Review Source

Response from Product Fruits

June 3, 2022

Thank you for a nice review, Luuk. I'll pass the kudos to our support. Reg. implementation, we received similar feedback from some other customers too and our product team is addressing that.

SS

Semih S.  
CEO-Founder  
Computer Software  
Used the software for: 6-12 months

### "Great product and customer support!"

April 3, 2023

4.0

We are happy with PF and we are going for year 2 with our subscription. Company, product and the people are great! We will continue working closely with the team.

Pros

We are a startup with a great product and we want to be able to show this to our users. helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

Cons

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Review Source

Response from Product Fruits

April 4, 2023

Thank you for a nice review, Semih. Looking forward to the year 2 cooperation.

FM

Fabrice M.  
Product Owner  
Computer Software  
Used the software for: Less than 6 months

### "Product Fruits Review"

October 17, 2022

5.0

As of right now, it's going pretty great ! We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS. The people that we are working with at are really nice, even thought we are in Canada with different timezone, they reply quickly !

Pros

The simplicity of using and learning the software, and the staff all-around !

Cons

We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.

Alternatives considered

[Chamaileon](https://www.capterra.com/p/181779/Chamaileon/)[Pando](https://www.capterra.com/p/253755/Pando/)[Gainsight PX](https://www.capterra.com/p/188424/Gainsight-PX/)[Userlane](https://www.capterra.com/p/157465/Userlane/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)

Reason for choosing Product Fruits

Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as . Also from the price stand, it was a big a difference between few of them. Easy choice.

Review Source

Response from Product Fruits

October 21, 2022

Thank you for such a raving review, Fabrice.

Tomas N.  
Product Management  
Information Technology and Services  
Used the software for: 1-2 years

### "Simple & Intuitive tool for improving your product adoption"

April 26, 2022

5.0

Its difficult to get the user onboarding right. First impression clear user guidance are crucial pro product adoption. With Productfruits you can do it. It bundles all necessary features for great price to cover our needs. We are using it for onboarding new users, announcing new features, getting feedback, showing hints to the user on specific places in the platform.

Pros

Easy to set a simple product onboarding tour Easy integration No-code tours & hints builder Amazing support & help with custom use cases Customizability

Cons

UX could improve even more (however current new version is great) To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors)

Alternatives considered

[Appcues](https://www.capterra.com/p/139216/Appcues/)

Reason for choosing Product Fruits

local vendor with amazing support with all features we needed for one price

Review Source

Response from Product Fruits

April 29, 2022

Thank you for such a great review, Tomas.

Jan N.  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "This software literally creates money"

October 15, 2021

5.0

Productfruits creates money. It helps your SaaS to convert easily 10 % more of your trial users to paying customer. And let’s not talk about “%” because it sounds too vague. It means that your SaaS can earn additional tens of thousands of dollars a year without spending anything on ads. You would be stupid not to use this.

Pros

Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.)

Cons

Maybe the fact, that it does serve pizza? I donť know about any cons.

Review Source

Joao A.  
Co-founder & CTO  
Computer Software  
Used the software for: Less than 6 months

### "Very comprehensive solution for product onboarding"

September 10, 2022

5.0

We are using for: - Product onboarding of new users with product tours and checklists - Collect feedback using their widget - Collect feedback using typeform and their in-app messages And we will extend the usage soon with: - Their life-ring and help center to provide a self-service support system for our users - Hints to highlight specific features

Pros

The amount of features support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes.

Cons

The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition.

Alternatives considered

[Appcues](https://www.capterra.com/p/139216/Appcues/)[Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Stonly](https://www.capterra.com/p/202805/Stonly/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Product Fruits

Their comprehensive solution at an affordable price that is not based on the number of users connected to the system but MAU.

Review Source

Response from Product Fruits

September 22, 2022

Thank you for such a nice review Joao. Survey interactions noted, we'll add them to our roadmap.

Vinícius Vicente A.  
Diretor de Tecnologia  
Wireless  
Used the software for: Less than 6 months

### "Muito bom para SaaS!"

November 10, 2022

5.0

Pros

Fácil de usar e após implementado otimiza muito o tempo para criar tutoriais.

Cons

Os dashboards das métricas poderiam ser mais integrados, fáceis de usar e mostrar de forma mais clara o que os usuários estão fazendo

Review Source

Response from Product Fruits

December 16, 2022

Thank you for a nice review, Vinicius. Noting the comment regarding dashboard.

Tyler M.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Tremendously easy to use, amazing customer support"

July 1, 2022

5.0

The support offered goes above and beyond. At any time you can schedule a technical session, and email replies are almost immediate!

Pros

We're using to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

Cons

We haven't found anything yet that we don't like.

Alternatives considered

[WalkMe](https://www.capterra.com/p/131194/WalkMe/)

Reason for choosing Product Fruits

WalkMe is not priced appropriately for the feature set we needed.

Switched from

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)

Happyfox does not have the UI tour features we needed.

Review Source

Response from Product Fruits

July 7, 2022

Thank you for an amazing review, Tyler! We're pleased to hear you're happy with Product Fruits.

DP

Dennis P.  
Services Manager  
Real Estate  
Used the software for: 6-12 months

### "Product Fruits - Quick and Easy"

March 8, 2022

5.0

We have been able to seamlessly onboard clients with , the new articles feature is great and provides a clean, branded interface to store all support documentation and release notes. The lifebuoy integrates with our chat interface and is a great 'center' for clients to quickly access support or information.

Pros

The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, does all this and more.

Cons

Nothing bad to report at this stage.....

Alternatives considered

[Appcues](https://www.capterra.com/p/139216/Appcues/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Review Source

Response from Product Fruits

March 10, 2022

Thank you for a great review, Dennis. We're delighted you like the newly released Knowledge Base feature.

Fabien G.  
CPO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Awesome product"

April 20, 2022

5.0

I was unable to dedicate dev time to the onboarding experience. Now I don't need anymore. Product managers are free to do what they want. I really was impressed by the quality of .

Pros

help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features. Easy to use. I love the way I select where to place the content created with PF on my own SAAS.

Cons

CSS selection for hints can be tricky sometimes.

Review Source

Response from Product Fruits

April 26, 2022

Thank you for such a nice review, Fabien. Noting the comment regrading CSS selection.

MN

Matt N.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Highly recommend - easy to set up, very helpful team! "

January 5, 2023

5.0

It's now much easier to provide onboarding to customers by showing them through the system instead of having to separately view our support guides.We can easily provide updates about new releases through announcements and make it easier for customers to update their settings by providing hints, tours and checklists.

Pros

Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people.

Cons

I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else!

Reason for choosing Product Fruits

Great support, ease of using the system and better billing (others were similar in price until support articles were added at which point the cost was prohibitive for the number we needed just to have links to our support system).The team are really friendly and supportive and made getting live very easy.

Review Source

Response from Product Fruits

January 9, 2023

Thank you for such a nice review, Matt.

SR

Stewart R.  
Customer Success Manager  
Computer Software  
Used the software for: Less than 6 months

### "Excellent value for the money and timely support!"

July 14, 2022

5.0

Excellent tool for giving users a one stop shopping location for all their onboarding and support needs.

Pros

This is an excellent tool for onboarding and support for our web-based solution. Having step by step product tours, new feature announcements, searchable knowledge base, a feedback tool and live chat all in one place makes user support way easier for TrueRoll.

Cons

It took a bit to figure out how to get to work with our website, but the support team was great with timely help and patient explanation. Now that I have the hang of the editor, it's easy to use.

Alternatives considered

[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)

Review Source

Response from Product Fruits

July 18, 2022

Thank you so much for a great review, Stewart.

GG

Gagan G.  
Product Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Product Fruits has all the needed functionality to fasten users onboarding."

October 13, 2022

4.0

Business problems we are solving with : We use Product fruits to help onboard our new users faster to our platform. With Product fruits click through demo solution we are able to help our new users get a good understanding of functionality’s within our application.

Pros

1\. Intuitive design - Easy to use. A tour was created with few clicks of a button. 2. Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. 3. Pricing is spot on and definitely helps start-ups like us. 4. Their customer support team did an amazing job with an objective to resolve our queries ASAP. They were fast and would deploy their changes in less than few hours.

Cons

No cons as such. They are constantly pushing to improvise their solution.

Reason for choosing Product Fruits

The reason why we chose is: 1. They had the Onboarding tutorial solution which we were looking for. 2. Data retention policy: They are flexible in terms of data retention and that was an advantage for us. 3. Data compliant: They do not collect any data of the end platform users. 4. Pricing: The prices are spot on.

Review Source

Response from Product Fruits

October 19, 2022

Thank you for a nice review, Gagan. Our support team will be happy to hear you saying they do an amazing job.

Helena J.  
Marketing manager  
Computer Software  
Used the software for: Less than 6 months

### "Easy to use and very helpful customer support "

August 30, 2022

5.0

We use PF for online onboarding.

Pros

Quite simple administration and customer support that answers all my questions. :) Nice and friendly team.

Cons

The editor could be more user friendly.

Alternatives considered

[Userflow](https://www.capterra.com/p/219928/Userflow/)[Usetiful](https://www.capterra.com/p/202212/Usetiful/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Lou](https://www.capterra.com/p/192980/Lou/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Product Fruits

ProductFruits was recommended by a person I trust. After a small research I found it offers the best price/quality ratio. Plus it is Czech company so quality is guaranteed.

Review Source

Response from Product Fruits

September 12, 2022

Helena, thank you for such a nice review.

FR

Fabian R.  
CEO  
Internet  
Used the software for: Less than 6 months

### "Best solution in the market at a fair price"

December 8, 2022

5.0

Pros

We've reviewed a lot of competitors but either they were not GDPR compliant or too expensive... or didn't provide the feature-set we needed. is the ideal combination for us.

Cons

There is no single element in the software, that I don't like. The only thing that should do is, adding more payment methods. Like Paypal for example.

Review Source

Response from Product Fruits

December 12, 2022

Thank you for a nice review, Fabian.

ML

Mark L.  
Marketing  
Computer Software  
Used the software for: Less than 6 months

### "Best bang for your buck... by a mile"

May 12, 2022

5.0

Absolutely fantastic.

Pros

does everything (and more) that much more expensive solutions do but at a fraction of the cost. The team is so incredibly responsive, they even created a customized integration just for me within a few weeks.

Cons

Not much of a con, but it's still an early stage product and some of the UX/UI could be better. I imagine this will come with time.

Alternatives considered

[Appcues](https://www.capterra.com/p/139216/Appcues/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Stonly](https://www.capterra.com/p/202805/Stonly/)

Reason for choosing Product Fruits

Features, Cost, Support

Review Source

Response from Product Fruits

May 18, 2022

Thank you for such a fab review, Mark.

Pavel P.  
Product Manager  
Program Development  
Used the software for: 6-12 months

### "Great experience"

October 14, 2021

5.0

Software will help a lot to every company, which want onboarding on their SaaS product fast. And, of course, it's a much cheaper option than the standard manual developer integration.

Pros

Easy integration, great support, remarkable results right after implemenation, literally an immediate positive impact on business results.

Cons

Since software is still at early stage, there is a lot of space for improvement. But it's not actually a disadvantage, since improvements went almost every week.

Review Source

JR

Jessica R.  
Technical Writer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great tool and awesome support"

June 3, 2022

5.0

Great over all package. Nice tool, reactive and friendly support; great value for money.

Pros

The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with because you can see really nice results in no time. In cases in which I'm struggling to get something right, the support is always ready to help and super friendly.

Cons

Diving deep, you will of course find missing features or functionalities that could use some amendments. I'm quite sure that most of the features which I'm missing will be implemented in the near future.

Review Source

Response from Product Fruits

June 7, 2022

Thank your for such a great review, Jessica.

TV

Tony V.  
Co-founder, CTO  
Computer Software  
Used the software for: 6-12 months

### "Great product, better people"

December 4, 2023

5.0

Pros

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

Cons

We worked around a few edge cases in the feature tours builder — all solvable.

Alternatives considered

[Userpilot](https://www.capterra.com/p/179187/Userpilot/)

Review Source

Response from Product Fruits

December 8, 2023

Thank you, Tony!

AT

Avi T.  
Founder  
Insurance  
Used the software for: Less than 6 months

### "Great no-code walk-through tours"

December 26, 2023

5.0

Overall, a very good experience that greatly increases user orientation and interactive product documentation

Pros

Ease of setting up and customizing the graphic design of walk-through tours

Cons

Tool tips not functioning for elements with variable numbers in tables

Reason for choosing Product Fruits

Better graphic design customization and better value

Review Source

Response from Product Fruits

January 4, 2024

Thank you for taking the time to write such a nice review, Avi.

BE

Benjamin E.  
Marketing Executive  
Financial Services  
Used the software for: Less than 6 months

### "Easy, Fast & Powerful Product with Impeccable Customer Service"

October 25, 2022

5.0

Pros

Fantastic software that is easy to set up and use: no code necessary which is vital for us. UX is great and customer service impeccable; shout out to\[SENSITIVE CONTENT\] for their availability and helpfulness all throughout the onboarding process ! I would 110% recommend .

Cons

Nothing to say here really, very impressed with the software so far and it does everything that we need it to do. Keep up the good work guys & girls!

Review Source

Response from Product Fruits

November 3, 2022

Thank you for a fabulous review, Benjamin. Our support folks are very pleased to have received such a positive feedback.

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