# Page 3 | Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227997/Product-Fruits/reviews --- Product Fruits 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Product Fruits ## Showing most helpful reviews Showing 51-75 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO and Founder Computer Software Used the software for: Less than 6 months ### "Great product for a fair price" January 18, 2024 4.0 Lot's of features with regular updates. A very nice new appearance and great people. Pros Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable. I also had a very good experience with the customer support. The people are very responsive, competent and very friendly. Cons Product Fruits offers many different functions. However, some of them are still a bit modest. - I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk) - More analysis functions - Some customizations require CSS knowledge During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Userflow](https://www.capterra.com/p/219928/Userflow/)[WalkMe](https://www.capterra.com/p/131194/WalkMe/)[Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Whatfix](https://www.capterra.com/p/143008/Whatfix/) Reason for choosing Product Fruits Number of features for money (instead of using 3 different tools) and great support. Review Source Julia W. Co-founder, CEO Computer Software Used the software for: Less than 6 months ### "Perfect tool for small businesses" April 23, 2024 4.0 Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription. We look forward to growing with Product Fruits! Pros It doesn't track more data than you want it to (we have very strict data privacy controls). It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything. Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits. I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost. Cons Ideally, there would be more styling controls for all elements. I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it. This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)[Totango](https://www.capterra.com/p/222281/Totango/) Reason for choosing Product Fruits A combination of price, features, security certifications, data storage locations, and the attitude of the employees. Review Source Response from Product Fruits April 29, 2024 Thank you for taking the time to write such a thorough review, Julia. JE Jennie E. Director of Marketing Hospitality Used the software for: 1-2 years ### "Excellent customer support" May 6, 2024 4.0 Pros We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem. Cons There are some limitations with the functionality and aesthetics Review Source Response from Product Fruits May 9, 2024 Thank you for taking the time to write a review, Jennie. Becs R. Product Manager Computer Software Used the software for: Less than 6 months ### "Great good-for-money option with fantastic support" November 22, 2022 5.0 This product is great value for money. We've been able to successfully implement checklists and tours into our app so that they look native. The customer service has been absolutely fantastic and even expedited the introduction of supporting group attributes for the checklists which has been a real godsend for us. Pros The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours! Cons I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul. Alternatives considered [Chameleon](https://www.capterra.com/p/153079/Chameleon/) Reason for choosing Product Fruits Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app Review Source Response from Product Fruits November 29, 2022 Thank you for such a fabulous review, Becs. Noting down the request for more display options for tours. IA Ignacio A. Product Designer & Product Manager Internet Used the software for: Less than 6 months ### "Excellent tool, and better Customer Service" January 2, 2023 5.0 Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM Cons If i have to say something, it would be the reporting options, although I know they are currently working on improving it. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Product Fruits All 3 where way more expensive for the business needs we have. Switched from [Froged](https://www.capterra.com/p/196490/Froged/) PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use. Review Source Response from Product Fruits January 9, 2023 Wow! Thank you for taking the time to write such a great review, Ignacio. LP Luuk P. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome tool, perfectly worth the money" June 1, 2022 4.0 Pros The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform Cons The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Reason for choosing Product Fruits The pricing Review Source Response from Product Fruits June 3, 2022 Thank you for a nice review, Luuk. I'll pass the kudos to our support. Reg. implementation, we received similar feedback from some other customers too and our product team is addressing that. SS Semih S. CEO-Founder Computer Software Used the software for: 6-12 months ### "Great product and customer support!" April 3, 2023 4.0 We are happy with PF and we are going for year 2 with our subscription. Company, product and the people are great! We will continue working closely with the team. Pros We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us. Cons Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas. Review Source Response from Product Fruits April 4, 2023 Thank you for a nice review, Semih. Looking forward to the year 2 cooperation. FM Fabrice M. Product Owner Computer Software Used the software for: Less than 6 months ### "Product Fruits Review" October 17, 2022 5.0 As of right now, it's going pretty great ! We some issues on finding buttons into our app, but that's mainly an issue on our side because of or CSS. The people that we are working with at Product Fruits are really nice, even thought we are in Canada with different timezone, they reply quickly ! Pros The simplicity of using and learning the software, and the staff all-around ! Cons We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything. Alternatives considered [Chamaileon](https://www.capterra.com/p/181779/Chamaileon/)[Pando](https://www.capterra.com/p/253755/Pando/)[Gainsight PX](https://www.capterra.com/p/188424/Gainsight-PX/)[Userlane](https://www.capterra.com/p/157465/Userlane/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Product Fruits Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice. Review Source Response from Product Fruits October 21, 2022 Thank you for such a raving review, Fabrice. Tomas N. Product Management Information Technology and Services Used the software for: 1-2 years ### "Simple & Intuitive tool for improving your product adoption" April 26, 2022 5.0 Its difficult to get the user onboarding right. First impression clear user guidance are crucial pro product adoption. With Productfruits you can do it. It bundles all necessary features for great price to cover our needs. We are using it for onboarding new users, announcing new features, getting feedback, showing hints to the user on specific places in the platform. Pros Easy to set a simple product onboarding tour Easy integration No-code tours & hints builder Amazing support & help with custom use cases Customizability Cons UX could improve even more (however current new version is great) To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors) Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Reason for choosing Product Fruits local vendor with amazing support with all features we needed for one price Review Source Response from Product Fruits April 29, 2022 Thank you for such a great review, Tomas. Jan N. CEO Marketing and Advertising Used the software for: 6-12 months ### "This software literally creates money" October 15, 2021 5.0 Productfruits creates money. It helps your SaaS to convert easily 10 % more of your trial users to paying customer. And let’s not talk about “%” because it sounds too vague. It means that your SaaS can earn additional tens of thousands of dollars a year without spending anything on ads. You would be stupid not to use this. Pros Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.) Cons Maybe the fact, that it does serve pizza? I donť know about any cons. Review Source Joao A. Co-founder & CTO Computer Software Used the software for: Less than 6 months ### "Very comprehensive solution for product onboarding" September 10, 2022 5.0 We are using Product Fruits for: - Product onboarding of new users with product tours and checklists - Collect feedback using their widget - Collect feedback using typeform and their in-app messages And we will extend the usage soon with: - Their life-ring and help center to provide a self-service support system for our users - Hints to highlight specific features Pros The amount of features Product Fruits support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes. Cons The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Stonly](https://www.capterra.com/p/202805/Stonly/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Product Fruits Their comprehensive solution at an affordable price that is not based on the number of users connected to the system but MAU. Review Source Response from Product Fruits September 22, 2022 Thank you for such a nice review Joao. Survey interactions noted, we'll add them to our roadmap. Vinícius Vicente A. Diretor de Tecnologia Wireless Used the software for: Less than 6 months ### "Muito bom para SaaS!" November 10, 2022 5.0 Pros Fácil de usar e após implementado otimiza muito o tempo para criar tutoriais. Cons Os dashboards das métricas poderiam ser mais integrados, fáceis de usar e mostrar de forma mais clara o que os usuários estão fazendo Review Source Response from Product Fruits December 16, 2022 Thank you for a nice review, Vinicius. Noting the comment regarding dashboard. Tyler M. CEO Computer Software Used the software for: Less than 6 months ### "Tremendously easy to use, amazing customer support" July 1, 2022 5.0 The support offered goes above and beyond. At any time you can schedule a technical session, and email replies are almost immediate! Pros We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features. Cons We haven't found anything yet that we don't like. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing Product Fruits WalkMe is not priced appropriately for the feature set we needed. Switched from [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Happyfox does not have the UI tour features we needed. Review Source Response from Product Fruits July 7, 2022 Thank you for an amazing review, Tyler! We're pleased to hear you're happy with Product Fruits. Fabien G. CPO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome product" April 20, 2022 5.0 I was unable to dedicate dev time to the onboarding experience. Now I don't need anymore. Product managers are free to do what they want. I really was impressed by the quality of Product Fruits. Pros Product Fruits help me and my team complete the onboarding experience on my own SAAS without the need of the dev than can focus on real features. Easy to use. I love the way I select where to place the content created with PF on my own SAAS. Cons CSS selection for hints can be tricky sometimes. Review Source Response from Product Fruits April 26, 2022 Thank you for such a nice review, Fabien. Noting the comment regrading CSS selection. SL Samuel L. Product Management Computer Software Used the software for: Less than 6 months ### "ProductFruits: A true Alternative to UserFlow" March 2, 2022 5.0 Pros ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey. Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see. And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software. Cons The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/) Reason for choosing Product Fruits Pricing was one of the major arguments, especially regarding the variety of features ProductFruits offers for the price. Review Source Response from Product Fruits March 4, 2022 Thank you for such a thorough review, Samuel. Our support team will be delighted to hear that you said it was brilliant. SR Stewart R. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Excellent value for the money and timely support!" July 14, 2022 5.0 Excellent tool for giving users a one stop shopping location for all their onboarding and support needs. Pros This is an excellent tool for onboarding and support for our web-based solution. Having step by step product tours, new feature announcements, searchable knowledge base, a feedback tool and live chat all in one place makes user support way easier for TrueRoll. Cons It took a bit to figure out how to get Product Fruits to work with our website, but the support team was great with timely help and patient explanation. Now that I have the hang of the editor, it's easy to use. Alternatives considered [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Review Source Response from Product Fruits July 18, 2022 Thank you so much for a great review, Stewart. Petr S. Product owner Financial Services Used the software for: 1-2 years ### "Great SaaS" November 2, 2021 5.0 Pros super easy integration and administration, easy-to-use, great tool for onboarding and feedback, frequent improvement Cons lot of space to improve UX, possibility to connect feedback to more external tools Review Source Helena J. Marketing manager Computer Software Used the software for: Less than 6 months ### "Easy to use and very helpful customer support " August 30, 2022 5.0 We use PF for online onboarding. Pros Quite simple administration and customer support that answers all my questions. :) Nice and friendly team. Cons The editor could be more user friendly. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[Usetiful](https://www.capterra.com/p/202212/Usetiful/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Lou](https://www.capterra.com/p/192980/Lou/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Product Fruits ProductFruits was recommended by a person I trust. After a small research I found it offers the best price/quality ratio. Plus it is Czech company so quality is guaranteed. Review Source Response from Product Fruits September 12, 2022 Helena, thank you for such a nice review. FR Fabian R. CEO Internet Used the software for: Less than 6 months ### "Best solution in the market at a fair price" December 8, 2022 5.0 Pros We've reviewed a lot of competitors but either they were not GDPR compliant or too expensive... or didn't provide the feature-set we needed. Product fruits is the ideal combination for us. Cons There is no single element in the software, that I don't like. The only thing that Product Fruits should do is, adding more payment methods. Like Paypal for example. Review Source Response from Product Fruits December 12, 2022 Thank you for a nice review, Fabian. ML Mark L. Marketing Computer Software Used the software for: Less than 6 months ### "Best bang for your buck... by a mile" May 12, 2022 5.0 Absolutely fantastic. Pros Product Fruits does everything (and more) that much more expensive solutions do but at a fraction of the cost. The team is so incredibly responsive, they even created a customized integration just for me within a few weeks. Cons Not much of a con, but it's still an early stage product and some of the UX/UI could be better. I imagine this will come with time. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Product Fruits Features, Cost, Support Review Source Response from Product Fruits May 18, 2022 Thank you for such a fab review, Mark. Pavel P. Product Manager Program Development Used the software for: 6-12 months ### "Great experience" October 14, 2021 5.0 Software will help a lot to every company, which want onboarding on their SaaS product fast. And, of course, it's a much cheaper option than the standard manual developer integration. Pros Easy integration, great support, remarkable results right after implemenation, literally an immediate positive impact on business results. Cons Since software is still at early stage, there is a lot of space for improvement. But it's not actually a disadvantage, since improvements went almost every week. Review Source JR Jessica R. Technical Writer Information Technology and Services Used the software for: Less than 6 months ### "Great tool and awesome support" June 3, 2022 5.0 Great over all package. Nice tool, reactive and friendly support; great value for money. Pros The product is quite easy to use for the major part of all functionalities. It's fun to create the user onboarding with product fruits because you can see really nice results in no time. In cases in which I'm struggling to get something right, the support is always ready to help and super friendly. Cons Diving deep, you will of course find missing features or functionalities that could use some amendments. I'm quite sure that most of the features which I'm missing will be implemented in the near future. Review Source Response from Product Fruits June 7, 2022 Thank your for such a great review, Jessica. TV Tony V. Co-founder, CTO Computer Software Used the software for: 6-12 months ### "Great product, better people" December 4, 2023 5.0 Pros The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well. Cons We worked around a few edge cases in the feature tours builder — all solvable. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/) Review Source Response from Product Fruits December 8, 2023 Thank you, Tony! AT Avi T. Founder Insurance Used the software for: Less than 6 months ### "Great no-code walk-through tours" December 26, 2023 5.0 Overall, a very good experience that greatly increases user orientation and interactive product documentation Pros Ease of setting up and customizing the graphic design of walk-through tours Cons Tool tips not functioning for elements with variable numbers in tables Reason for choosing Product Fruits Better graphic design customization and better value Review Source Response from Product Fruits January 4, 2024 Thank you for taking the time to write such a nice review, Avi. BE Benjamin E. Marketing Executive Financial Services Used the software for: Less than 6 months ### "Easy, Fast & Powerful Product with Impeccable Customer Service" October 25, 2022 5.0 Pros Fantastic software that is easy to set up and use: no code necessary which is vital for us. UX is great and customer service impeccable; shout out to\[SENSITIVE CONTENT\] for their availability and helpfulness all throughout the onboarding process ! I would 110% recommend product fruits. Cons Nothing to say here really, very impressed with the software so far and it does everything that we need it to do. Keep up the good work guys & girls! Review Source Response from Product Fruits November 3, 2022 Thank you for a fabulous review, Benjamin. Our support folks are very pleased to have received such a positive feedback. Talk to a Capterra advisor for free and get results within 15 minutes.