# Page 2 | Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227997/Product-Fruits/reviews --- Product Fruits 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Product Fruits ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sven P. Head of Product Marketing and Advertising Used the software for: 1-2 years ### "Excellent Platform for In-App Guidance and User Support" March 4, 2026 5.0 We have been using ProductFruits for about two years now and have gradually implemented almost all of its features in our product. Over time, it has become an essential part of how we support and guide our users. Our software is a marketing and lead generation tool for real estate agents. A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns. ProductFruits helps us address exactly this challenge. With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier. This significantly improves the first experience with our software and helps new users find their way more quickly. The support is always there and helps quickly and very effectively! Especially \[sensitive content hidden\] are doing support in a class of its own. Overall, ProductFruits has become a key component of our user onboarding and support strategy. It allows us to provide clear guidance inside the product and ensures that even users with little technical or marketing background are able to get started successfully. Pros The fast and continuous development of the platform. The recently introduced AI features are especially valuable. They make it much easier to create helpful content and support materials, allowing us to assist our users more efficiently. Cons The Tours and hints are often hard to postion and to create in a way that they work for desktop AND mobile. That could be improved. Review Source RL Rachel L. Consultant Computer Software Used the software for: Less than 6 months ### "A user-friendly platform with room to grow" September 22, 2025 5.0 Using Product Fruits has been a smooth and intuitive experience. I’ve built product tours, hints, checklists, and pop-ups with ease thanks to its user-friendly interface and flexible setup. The support has been excellent - FAQs are clear, and live chat is responsive and helpful. While the reporting tools could be more comprehensive and cross-environment copying isn’t seamless, these are minor trade-offs for a platform that makes onboarding and in-app guidance simple and effective. Overall, it’s a reliable tool that empowers teams to create engaging user journeys with minimal effort. Pros Product Fruits has been a fantastic tool for building product tours, hints, checklists, and pop-ups. Its intuitive interface makes it easy to design and deploy in-app guidance without technical complexity. I’ve found it especially helpful for onboarding flows and feature adoption prompts. The support is excellent - FAQs are clear and comprehensive, and live chat has been consistently responsive and knowledgeable. Whether you're enhancing user engagement or reducing support queries, Product Fruits delivers a seamless experience. It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility. Highly recommended for SaaS teams. Cons While Product Fruits excels in usability and support, there are a couple of limitations worth noting. The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth. Additionally, not all elements - such as checklists - can be seamlessly copied between environments, which adds friction when managing staging and production setups. It means that these elements need to be rebuilt which is a bit time-consuming. These aren’t deal-breakers, but they’re important considerations for teams looking to scale or analyse impact more rigorously. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Company sale meant that the onboarding platform used needed to be switched out. Review Source Erick C. Product Marketing Manager Computer Software Used the software for: Less than 6 months ### "Cost-effective and wide range of features" August 11, 2025 5.0 I'm quite satisfied with migrating to Product Fruits thanks to its wide range of features, excellent value for money ratio, and overall experience. Pros Product Fruits is the most cost-effective digital adoption platform in the market. It offers a wide range of features, including powerful tours, surveys, a knowledge base, and more, all seamlessly integrated. Cons At times, the product seems a little raw, but it's understandable since it's been on the market for not a long time and seems to be evolving rapidly. Also, the browser extension used for editing the tours has some frequent bugs that fortunately don't prevent the work from being done. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Whatfix](https://www.capterra.com/p/143008/Whatfix/)[Userlane](https://www.capterra.com/p/157465/Userlane/) Reason for choosing Product Fruits Product Fruits offered more within its price range. Switched from [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) UserGuiding became expensive withouth offering the same as Product Fruits. Review Source Response from Product Fruits August 13, 2025 Thank you for such a great review, Erick. JT Jen T. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Great product, great service, best price in the market." October 6, 2025 5.0 The pre and post-sale service has been great. The onboarding process has been smooth, and the engineering team have said it was pretty easy to implement. Overall, it's been great, and I look forward to really looking into some of the more creative features. Pros Product Fruits follows the fundamentals of this type of product. Allows user to create unpublished flows and surveys etc. But the nuance of audience selection is really helpful. The kinds of comms we provide to our customers really needs to be select, so this was a key factor in our decision making process. Cons There is still a small learning curve, so not knowing this genre of app might create some challenges for a new user. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Product Fruits Didn't need half the things Pendo provided, too expensive Switched from [Appcues](https://www.capterra.com/p/139216/Appcues/) Appcues provided a similar set of features for a higher price, with less nuance and targeability Review Source AC Anastasia C. Senior Manager - Marketing Construction Used the software for: 6-12 months ### "Extremely happy" March 11, 2025 5.0 We've had an excellent experience with Product Fruits. Everyone goes above and beyond to be helpful. Support is extremely responsive. The software itself is extremely easy to use, intuitive and user friendly. It's also endlessly customizable and we have been able to quickly implement things. Pros How easy it is to use and how fast it is to learn. It's also very affordable. We got more features than we wanted and they're all useful to us. They're constantly updating and improving and adding new features. It's fun to use and never frustrating. We're enjoying learning how to use each feature and implementing them for our customers. Cons Some advanced features are difficult to figure out but the support is always able to help. We're looking forward to a better integration with our CRM Hubspot. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Product Fruits Other software were much more expensive and included features we didn't want. Switched from [Inline Manual](https://www.capterra.com/p/144653/Inline-Manual/) Past software was very difficult to use and user segmentation didn't work. Support was not very responsive or helpful. Review Source Response from Product Fruits March 12, 2025 Thank you for a raving review, Anastasia. We're glad that both product and support are serving you well. DM Drew M. COO Real Estate Used the software for: Less than 6 months ### "The BEST Onboarding Platform, Hands Down!" September 23, 2024 5.0 Product fruits really takes the best parts about so many other product onboarding tools and puts it all into one easy to use platform with MUCH more customization. The product walkthroughs are by far our favorite feature, but the banners and popups and hints are amazing as well. I've tried a lot of customer onboarding platforms, and Product Fruits takes the cake by far. The ability to add custom CSS has been one of my favorite features, as it's allowed to take large tooltip/hints and make them into discreet tips that fit our user interface. So many other products won't let you add this level of customization. It's really perfect. Pros The product walkthroughs are by far our favorite feature. Cons My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up. Alternatives considered [Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/)[Userpilot](https://www.capterra.com/p/179187/Userpilot/) Reason for choosing Product Fruits You were straight to the point, easy to understand pricing, and had powerful features without the extreme buildout like the others had. I think what I appreciated most was that rather than add half a million features, you allow me to customize directly with CSS rather than being overwhelmed with options like some sort of Wix Studio development software. Product Fruits is simple, but extremely powerful. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) This was a cheaper alternative, but more importantly the product walkthroughs were so much more customizable and powerful compared to intercoms. Intercom's frequently broke when our users would go through them. This has been a big improvement. Review Source Response from Product Fruits September 26, 2024 Thank you for such a raving review, Drew. NC Nikki C. Product Manager Marketing and Advertising Used the software for: Less than 6 months ### "We love it!" August 25, 2025 4.0 Product Fruits is a really helpful platform even for us firms that are non-English countries. It's really convenient for PMs or Marketing departments to make real quick changes and announcments as our SaaS updates. Pros 1\. Easy to learn 2. Includes most of the functions that can quickly solve customer problems 3. Big time saver for PMs to post notifications or tutorials online without coding Cons 1\. different pages' tours can't be linked together 2. Sometimes pointers for elements shows up late 3. If my subscribtion is expiring, it'd be better to recieve a notification since functionas like these we usually check in monthly so it's easy to miss the renewal Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/) Reason for choosing Product Fruits You share similar features but the Price is more friendly on Product fruits Review Source Response from Product Fruits September 1, 2025 Nikki, thank you for taking the time to write the review. Basanta T. owner Food & Beverages Used the software for: 6-12 months ### "User-Friendly Onboarding Tool, But Limited for Cafés" January 18, 2025 4.0 my experience with Product Fruits has been positive. The platform is user-friendly, making it easy to create interactive onboarding experiences without any coding Pros Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions. Cons the cost of using Product Fruits may not justify the limited use cases for a food business. Review Source BC Brittany C. Training specialist Machinery Used the software for: Less than 6 months ### "Product fruits initial review" November 18, 2024 4.0 Overall I really like the product. Looking forward to future updates to better enhance the platform. Pros How easy it is to use. Most of the features are pretty straightforward. Cons Hit or miss if something actually publishes to our site. Additionally not having a just a preview environment that you can publish too without setting up segmentations etc. Its a bit tricky to understand and causes unwanted post to be public. Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places. Switched from [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Cost of the platform vs monthly active users. Review Source Response from Product Fruits November 27, 2024 Thank you for the review, Brittany. AM Allison M. Director of Training Real Estate Used the software for: Less than 6 months ### "Great product, great value!" August 2, 2024 5.0 From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome. Pros I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended! Cons Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Kustomer](https://www.capterra.com/p/158128/Kustomer/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Product Fruits In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Product Fruits offered full-featured platform at a fraction of the cost. Review Source Response from Product Fruits August 9, 2024 Thank you for such a raving review, Allison. ⚡DK ⚡ Dri K. Marketing Manager Financial Services Used the software for: 6-12 months ### "Productsfruits is a juicy competor if you're looking for a on-brand professional user experience" October 25, 2024 4.0 To offer a truly tailored product experience, going above and beyond is essential. It’s about combining ease of use, accessibility, and user comfort. After exploring multiple platforms, I feel that Product Fruits is dedicated to delivering on both features and customer support. Pros I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience. Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience. Cons I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience. Review Source Response from Product Fruits November 4, 2024 Thank you for taking the time to write us a review, Dri. RH Rosie H. HR Business Supplies and Equipment Used the software for: Less than 6 months ### "Give Product Fruits a try! " February 28, 2025 5.0 Really enjoyed using Product Fruits, the software is very easy to follow. The customer service is awesome and also very quick to respond, I also like how they come up with different strategies to help. Pros I liked that Product Fruits is cloud based and caters for everyone’s needs! Cons I can’t think what I disliked about Products Fruits. Review Source GH Gaven H. CEO Apparel & Fashion Used the software for: Less than 6 months ### "10/10 app. I would reccomend" March 21, 2025 5.0 Overall, Great app with lots of helpful tools. Pros It really helped me deal with business managing. Cons There were no flaws. Absolutely beautiful product. Review Source Response from Product Fruits March 25, 2025 Thank you for such a nice review, Gaven. JF Joe F. Senior Product designer Computer Software Used the software for: Less than 6 months ### "Simple to use but needs more customisation options" January 3, 2025 5.0 Overall the product provided a lot of fast iterations, run experiments by creating batches of users. The design side could do have better options. You get a lot of good tools and pre built chat and article features which are very useful. Pros I like how simple it was to create tours and attach items to elements using there editor which is really user friendly Cons If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive Review Source DO Damilola O. Director Information Technology and Services Used the software for: I used a free trial ### "Product Fruit" March 8, 2025 4.0 Pros I like this because it has transcended into the world of technology as it offers a no code onboarding. Cons The customer service is not all that strong. Review Source Response from Product Fruits March 10, 2025 Damilola, I'm sorry to hear you didn't have a good experience with our customer support. Would you mind sharing with me what was lacking? My email is daniel.musialek@productfruits.com. All our reviews have high scores for customer service so I'm curios what happened in your case. Thank you. Dan ER Emily R. leader Education Management Used the software for: I used a free trial ### "the best thing ever" February 14, 2025 5.0 my overall experience was pretty good with this product Pros I love everything about product fruits is amazing Cons there is nothing i dont like about product fruits Review Source BP Bruno P. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Great value for money solution" October 14, 2024 5.0 We are glad we found a one-stop solution for everything we need regarding user adoption improvement. Price-value ratio does not get better than this! Pros Very broad feature offering for an outstanding price, exceptional customer support Cons customization options could be better, doing it with custom CSS takes time. Also analytics are limited. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Reason for choosing Product Fruits almost same functionality but way better price Review Source Response from Product Fruits October 23, 2024 Thank you for such a nice review, Bruno. BZ Brandi Z. office Consumer Services Used the software for: Less than 6 months ### "to whom it may concern" March 25, 2025 5.0 onboard users effectively, ultimately improving product adoption, conversion, and retention. Pros I like how it creates and improves my product Cons I don't have any issues with this product Review Source Response from Product Fruits March 28, 2025 Thank you for your review, Brandi. LJ Lewis J. Site Manager Education Management Used the software for: I used a free trial ### "Useful, Fun product" January 15, 2025 4.0 Fun, i enjoyedbmy demo and it made creating flows enjoyable without messing with any codes Pros It was fairly easy to get into your onboarding flows Cons It could have potentially had a few more cool and helpful features Review Source AS Arthur S. Solution Engineer Investment Management Used the software for: Less than 6 months ### "Kls review" August 6, 2024 4.0 Pros On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get. easy to test too because of the preview On the others features I haven't really create something with a specific aim so I can't tell for real. Cons Not totally adapted to SaaS app, especially on our freetrial Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode Switched from [Stonly](https://www.capterra.com/p/202805/Stonly/) The roadmap of Stonly was aiming onto creating à powerful Knowledge base and they were dropping down all the features for the guides tour and in-app help. Also they changed their business plan and it was not optimal for us Review Source Response from Product Fruits August 22, 2024 Thank you for your review, Arthur. DT Dakota T. HR Consumer Goods Used the software for: I used a free trial ### "Great Product" January 20, 2025 5.0 I have had an overall great experience with product fruits Pros I like that there is a free trail so you can try out the product first Cons the help center is a bit confusing on how to use Review Source AP Alicia P. Administrative Assistant Government Administration Used the software for: Less than 6 months ### "Fun Fruits" January 14, 2025 5.0 Pros This was an excellent way to present the onboarding process. Cons No cons to report did not used long enough to experience any defaults. Review Source PM Paul M. Producto manager Information Technology and Services Used the software for: 6-12 months ### "A great tool to discover behavior and enhance customer retention" August 6, 2024 5.0 Product fruits is a great tool to discover user behavior and enhance customer retention. Pros We can custom announcements, surveys, articles based on segments. We save a lot of development time. Cons Reports are still basic, it needs more analytics. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/)[Beamer](https://www.capterra.com/p/230781/Beamer/) Reason for choosing Product Fruits I could discover easily the platform by my own. Integration was easy. Review Source Response from Product Fruits August 7, 2024 Thank you for such a great review, Paul. AA Anya A. Head of Support and Succsess Computer Software Used the software for: 6-12 months ### "Product Fruits" June 28, 2024 5.0 Pros The price and the features. I love the ability to add multiple domains for the same price. Cons I like everything about Product Fruits, all the features are very good. Switched from [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) The price was the main reason for the switch. Review Source Response from Product Fruits July 2, 2024 Thank you for such a nice review, Anya. GR Guillaume R. CEO Marketing and Advertising Used the software for: 6-12 months ### "Efficient and affordable" August 19, 2024 4.0 Pros General approach - integrated knowledge base - Pricing Cons Hubspot chat not "natively" (but possibly) integrated Switched from [Userpilot](https://www.capterra.com/p/179187/Userpilot/) Integrated Knowledge base + lower pricing Review Source Response from Product Fruits August 22, 2024 Thank you for the review, Guillaume. Talk to a Capterra advisor for free and get results within 15 minutes.