# Ambassador Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ambassador Software - reviews, pricing plans, popular comparisons to other Referral products and more.

Source: https://www.capterra.com/p/227998/Ambassador/pricing

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# 

 Ambassador Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ambassador

## What is Ambassador?

All-in-one referral marketing software. Drive more revenue through word-of-mouth. Ambassador is a powerful referral marketing platform that helps brands grow faster by turning customers, partners, influencers, and employees into brand advocates. Designed for B2B and B2C businesses alike, Ambassador makes it easy to build, manage, track, and optimize referral programs—all in one intuitive platform. With seamless integrations, customizable workflows, and real-time analytics, Ambassador empowers companies to acquire new customers, increase engagement, and boost loyalty through authentic word-of-mouth marketing. Whether you're launching a customer referral program, partner program, or influencer initiative, Ambassador provides the tools you need to scale your marketing efforts and deliver measurable ROI.

## What is Ambassador used for?

[Referral](https://www.capterra.com/referral-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Affiliate](https://www.capterra.com/affiliate-software/)

Overall rating

Based on 26 user reviews

Reviews sentiment

Positive

73%

Neutral

12%

Negative

15%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Ambassador alternatives

Highest Rated

[4.9 (19)](https://www.capterra.com/p/10009768/Tracknow/reviews/)

Starting price

$116.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.8 (139)](https://www.capterra.com/p/268100/Trackdesk/reviews/)

Starting price

$249.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (686)](https://www.capterra.com/p/147442/Post-Affiliate-Pro/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (98)](https://www.capterra.com/p/139089/Referral-Rock-Software/reviews/)

Starting price

$175.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/227998/Ambassador/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Third-Party Integrations

1.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Campaign Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Lead Engagement

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Multi-Channel Marketing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Referral Templates

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Customizable templates for referral documents, emails, and sharable links

Referral Tracking

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Log and store the source of contacts/leads

Ambassador 41 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Track an affiliate partner's promotion of a product or service and any associated sales

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Tracking, calculating, and paying commissions and earnings to employees

Manage, organize, and store contact information

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Create and send email blasts/campaigns

Manage and track employee referrals for open job positions

Tracks metrics that provide insight into how a user interacts with any interface or product

For customer referral programs / referral marketing products

Identify and prevent suspicious activity

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Automatically identify and save contact information of potential customers

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage multiple campaigns in one system

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Design, communicate, and distribute incentives to perform a specific action

Active reporting of data and metrics

Customizable templates for referral documents, emails, and sharable links

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Strategize and implement rewards for returning customers, employees and other members

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Set up connections to third-party platforms to improve business processes

Features

3.8 (24)

3.8

Based on 24 reviews

## Pricing

Value for money

3.8 (22)

### Starting price

Free trial  
not available

Value for money

3.8 (22)

3.8

Based on 22 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

SendGrid](https://www.capterra.com/p/204113/SendGrid/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/)

## Support, customer service and training options

Customer Service

4.1 (25)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (25)

4.1

Based on 25 reviews

## User reviews

Overall rating

4.1

Based on 26 reviews

Filter by rating

5(17)

4(2)

3(3)

2(1)

1(3)

Mentioned topic

Sorted by most recent

AU

Anonymous User

CEO

Education Management

### "Terrible "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 23, 2022

Pros

The software does a good job of running affiliate campaigns, the analytics are good, but...

Cons

Imagine building up an entire affiliate business over 5 years — and then GetAmbassador company comes in, and says "Things are going well? We're raising our prices. So now you have to pay a lot more money, otherwise we're going to shut down all your revenue and links" And that's what happened with GA. The process was very painful and unfriendly. I didn't hear back from support until I finally left a bad review, and then somehow I got a personal phone call on my cell sweet talking me to take down the review. Just really hurt from this company, and this is your warning not to work with them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dean F.

Founder

Non-Profit Organization Management

### "A Waste of Money, Time and Energy"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

October 24, 2022

Overall, Ambassador is a painful experience—I would never recommend it. There are definitely better options out there.

Pros

Some of the staff were helpful and nice, at times.

Cons

The original idea of using Ambassador to track referrals turned out to be too hard to implement. We ended up finding an easier solution, which also cost less money.

Alternatives considered

[Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)

Reasons for choosing Ambassador

I got caught up in the moment and made a bad buying decision.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

CEO

Hospital & Health Care

### "HORRIBLE CUSTOMER SERVICE - RuN!!!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 13, 2022

HORRIBLE. Don't work with them. Worst experience of my life.

Pros

Software sucks. Bland interface. Boring display for users. Not engaging at all.

Cons

Sales staff lie to you to get you to buy the annual plan. Then, once the implementation team realizes that the sales team lied, they try to help but are unable to help when the sales is based on lies. Unable to use the software and they keep charging me and lying about not charging me. Liars.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Edward D.

Creator Partnerships Team Lead HQ

Music

### "Great product for any ambassador program!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 14, 2021

Pros

Ease of use, multiple features, and excellent customer service!

Cons

We reached a point where we hit the ceiling of what we wanted to do with our program vs. what we could do.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JF

Jeremy F.

Owner

Media Production

### "Success driven service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 25, 2021

Onboarding was fast and simple. Integrated with our marketing stack. Success team was very helpful

Pros

The product itself is great and can do everything we need to earn more customer leads. The success team really helped us understand and develop our goals. Great results.

Cons

The product does everything that we need it to.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 26, 2021

Thank you for sharing your experience!

SB

Serguei B.

Accounting Manager

Computer Software

### "Great referral marketing software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 25, 2020

Overall, great software for managing referrals. Would definitely recommend if your company is trying to implement the referral program. The software is really easy to use and track commissions earned and paid.

Pros

We use this software to attract new customers through referrals and we are happy that we found this vendor. The software is easy to use both for our ambassadors to track their commissions and for us to see the payouts and balances. Ambassador software is also integrated with PayPal which is great as we only have to fund our account and Ambassador takes care of all the payouts.

Cons

Ambassador used to offer other forms of payments but they recently started offering just PayPal which can be inconvenient for some of our ambassadors who do not have a PayPal account. Also, reporting could be more robust.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EK

Eleni K.

Business Manager

Marketing and Advertising

### "Ignoring us"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

May 25, 2020

Pros

Nothing that makes up for rude personel and ignorant sales team.

Cons

We have been using their product for more than 4 years. Over the past few months we have sent numerous emails to try to get information about extra features, aka trying to give them money. They only responded when we cc'ed our \[SENSITIVE CONTENT HIDDEN\], set up a call and never showed up.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KB

Kelsey B.

Head of Creative Growth

Computer Software

### "Transparent Tool for Great Affiliate Marketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2019

Pros

The dashboard is simple for our ambassadors to use and gives them transparency on everything going on in their account from clicks to payouts.

Cons

It's not easy to make customizable URLs in bulk for specific campaigns. It would be also create to able to have campaign email marketing within the app, so you can send out emails directly from Ambassador with the Ambassador's campaign URL inserted.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

Scott M.

Chief Revenue Officer

Hospital & Health Care

### "Great Software...Poor Customer Support "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

September 3, 2019

Great customer service until I signed the very expensive contract during which it was never explained to me that I/my team would have to do everything to set it up. When I offered to pay to have them do it for me they refused.

Pros

The concept. Too early to determine if it was worth the investments and set up headaches

Cons

Cost. Lack of assistance in setting it up

Alternatives considered

[Annex Cloud Loyalty Experience Platform](https://www.capterra.com/p/164609/Customer-Loyalty-Cloud/)

[Launch Pad by Next Bee](https://www.capterra.com/p/120972/Launch-Pad/)

Reasons for choosing Ambassador

The positive reviews from current users. Unfortunately I asked the wrong questions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Joshua P.

CEO

Photography

### "Ambassador took our sales from 10MPH to 150MPH in 60 days"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 17, 2018

Prior to using Ambassador our sales tracking was slow and tedious. Once we configured Ambassador properly our sales literally went from 10k to 400k overnight. This is the new standard in marketing and if you have not configured affiliate marketing for your company you are leaving a ton of money on the table. The investment is substantial but if you have a good game plan and follow through you will easily make the money back your first month and the rest is profit. This is a no-brainer and the best marketing investment we have made to date! Thanks Ambassador!

Pros

The software is fully featured and you can track all of your progress easily and granular data. We can easily customize everything about campaigns and change them as our marketing changes. Automation of payouts and tracking pay is super easy and one click approval, no other system has this.

Cons

The system takes a little bit of time to install, so you will want to have a website developer to help you. Once you have a developer everything can be set up in 1 day. If you don't have a developer or web person you will want to aquire one on contract before launching Ambassador.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/227998/Ambassador/reviews/)

Popular comparisons

[Trackdesk vs Ambassador](https://www.capterra.com/compare/227998-268100/Ambassador-vs-Trackdesk) 

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