# Page 2 | Caterease Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Caterease the right Event Management solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2280/Caterease/reviews --- Caterease 4.4 (110) [View alternatives](https://www.capterra.com/p/2280/Caterease/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Caterease ## Showing most helpful reviews Showing 26-50 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use vC vanessa C. Director of Sales Food & Beverages Used the software for: 2+ years ### "Experience with Catrease and why we switched platforms" May 12, 2025 3.0 When we first started to use it of course it was a learning experience and i was pretty easy to navigate after time there was some future that were not the best and wasn't able to pull to much CSR Pros That I did not need to convert any report to a excel format and i was able to just pull all my report numbers sheet from the source Cons it was just so outdated and was not the best for a good CSR tool i really couldn't track task, visits, visual of set goals by user or company overall. Review Source CB Chad B. Owner Events Services Used the software for: 2+ years ### "How can you NOT SUPPORT your product on the weekend?" February 9, 2025 1.0 Currently Horrible. I have used it for 15 years and while great when it works its crippling when it doesn't and this past year it has wasted so much of my time I should send them a bill. Pros I have used it for years and while it is truly a great tool issues are constant. Cons Currently I have not been able to log on for two days and when I did it was really slow. But them not having customer support on the weekend is unacceptable. Think of your customer base most are open on the weekend and I can't get to my information. We do weddings and I currently Saturday and Sunday (today) can't access my event information. Review Source TW Timothy W. Director of Sales and marketing Hospitality Used the software for: 2+ years ### "To use Caterease or not to use Caterease " November 16, 2024 4.0 My hotel used Caterease for many years and were very content with the final product Pros It was very user friendly and easy to navigate Cons The Inability to make changes to a Banquet Event Order Review Source IL Ian L. Event Coordinator Food & Beverages Used the software for: 1-2 years ### "Caterease is a LifeSaver" January 6, 2025 5.0 Pros It is easy to use, it comes with lots of great tools, and it is customizable to your company. Cons It takes a long time to truly understand how to maxmize the use of its settings. Review Source AS Alexander S. Executive Chef Food & Beverages Used the software for: 1-2 years ### "Cheap for the program but you get what you pay for" January 25, 2024 2.0 Worst customer service experience I have worked with in regard to fixing the issues we had. As a customer service company who handles clients everyday this program was to be utilized to help that process. In turn it didnt do much of that at all and was an antiquated system that required a connection server that made issues arise everyday. It impeded days of business where i couldn't retrieve my BEOs because the citrix system was down or inoperable. When i would call or email I would generally get sent to more than one individual to try and solve the problem. Functions of the program that where said to integrate, did not and when asked when they would be live again they told me "we're working on it" and it still hasn't been resolved to my knowledge. Even for the money the program is basically a days worth of formula tracking away from being an excel spreadsheet Pros The ease of understanding of the windows based screens and exec function of the program Cons Customer service, the third party integrations, the antequated system boot Review Source Response from Caterease February 5, 2024 We are very sorry to hear that you had issues with our program. Our senior management team has reached out to your company directly but has not heard back. Our records indicate that you had some problems with password resets. While these can sometimes be tricky, we have recently implemented multi-factor authentication into the program which eliminates the need for password resets at entirely. Additionally, we see that you experienced a problem when Google updated their integration platform and broke our interface with their calendar tool. That has been addressed as well and is no longer an issue. We regret that these issues kept you from experiencing the scope and power of Caterease and would be happy to work with you to help you explore the full potential of this program. Kind Regards, Chris K. VP of Corporate Sales sS sarah S. cafe manager Restaurants Used the software for: 2+ years ### "Not User Friendly" August 25, 2019 4.0 It helps to create a proposal to send to the client for the bagged lunches we sell and to create a kitchen detail that gives them the quantities and information they need to make the food. Pros There is not really that I like much about this software. I think that there are some benefits for our catering sales team (some kind of link between staffing/labor and the software or other features for ease of use) but they generally do not apply to the way I use the software. I normally use it at least once a month but I am not as familiar as them with the ins and outs. It does make a decent looking proposal to send to the client and creating it on my end is simple. Cons It is not intuitive at all. The buttons are in weird place and very small with tiny little icons. It opens so many windows at a time just to complete a simple task and in general with everything you do there are so many steps involved. Within the windows there are more windows with little scroll bars everywhere and everything is cut off unless you enlarge the window and it just gets confusing and messy. You have to save everything you do along the way so if you accidentally close out one of your 5 windows you loose your work. Even starting the program takes about 6 different steps. Every screen just looks really outdated and isn't user friendly. It is not easy to search for events. You can't put in the actual date. You just have to click next week or next month so if your company has lots of events you will be scrolling for awhile. Creating your event details menu lines is also annoying. If you don't put them in exactly the order you want the first time dragging and moving them later is much harder than you would think. Review Source Response from Caterease August 28, 2019 We wanted to contact you, but cannot find any company or user with the name you have listed. Please contact us and we can absolutely help you out. Screen displays and tool bars can be customized by each company using the program. If you are experiencing scrollbars, etc., someone on your team likely redesigned screens in a way that doesn't suit you. This can be changed and locked down. Caterease also DOES NOT make you save things along the way. We are renowned in the industry for how we handle multi-tasking. Contact us with examples and we can help! You are also able to search by a specific date and drag/drop menu items (and other details!). We also offer customizable wizard tools that even make the entire event-booking process three simple steps. Candidly, after reading your post and not being able to find your company in our records, I was almost wondering you were talking about be a completely different program! Please contact us and we can transform your experience! VR Verified Reviewer Business Owner Events Services Used the software for: 6-12 months ### "Great Concept but Very Buggy. Slow customer service. " May 2, 2018 2.0 If it was operational 100% there be many but every week there something going wrong Pros The concept is great tool for caterers, though you have to pay for every add on When its operational - i love it Cons \- Very over priced!!! - Forever having issues with the program not working. I lose too much time having to followup with customer service to fix issues. - Is hosted on a 3rd party platform and its forcing a new download access everytime. this make it slow as.. Other CRMs have been smoother operationally. - You have to pay for every addon... completely stupid idea and makes for costly program. the Web forms are hosted on a separate website which means you cannot customise without using customer service. - every update seems to create more issues - its slow in operation to change to different screens - it doesnt communicate with zapier so creating external forms or merging data is all manual Review Source Response from Caterease May 7, 2018 While we're glad you love the program features and concept, we¿re sorry to hear you've had problems. Please know we¿re extremely focused on the performance of our program, and developers work tirelessly to shave precious seconds off of features and ensure a positive experience for every user. Unfortunately, with variables such as internet speed, hardware and more it can be necessary for our team to work with you to troubleshoot your environment. I realize you are a relatively new user, but I want to encourage you to not accept anything less than exceptional performance, and not assume that any slowdown is the norm for our program. Please contact our support team and we will do we all we can to bring your program's performance up to par with our thousands of other satisfied users. Regarding price, please know our program has a huge list of features no other software offers, all for no extra price, and advanced modules with unique additional functionality are all purely optional. SR Sol R. CEO Food & Beverages Used the software for: 2+ years ### "The program has revolutionized the ability to move from Mom & Pop to Corporate Seamlessly. " November 28, 2017 5.0 The software has changed my life and given me thousands of hours of time to better manage my business and my employees. Caterease has allowed me to take many companies from paper and pen to the cloud. Caterease has put many of my clients businesses back in their control. Pros The ease of use and windows familiar aspects of Caterease are perfect. Mark and the sales team have helped me as a food service consultant serve many of my clients needs. Customer Support is always available and knowledgeable. The software is not just a program but a catering operational system. I am able to customize so many parts that makes the system adapt to any company with comfort. I started using caterease years ago and the company has made updates many times and has made it exciting to look forward to. Years ago i would spend countless days and weeks making complex spreadsheets to calculate so many informational needs that i had to repeat weekly. Caterease has been built with so much functionality that my weekly repetitive work has dropped down to almost zero and my time as well as my employees time has spiked in productivity. This Software is priceless!!!! Cons What i like least about the software was that i had little access to information on events without my computer!! BUT they recently released the Caterease APP.... Now me and my team access event info on our phones and cant be happier. Review Source VR Verified Reviewer Social Event Planner Hospitality Used the software for: 2+ years ### "Caterease is a very detailed software for catering facilities but not the most user friendly" May 15, 2018 4.0 A lot of events/venues to have access to the same information/database Pros The possibilities are endless (Creating kitchen prep list, cost, ordering, budgetting, creating BEO's, templates, financial possibilities) Cons The software is a little archaic and is not the most user friendly. A lot of the functionality would certainly be used more often if the software was easier to use. A lot of duplicate information has to be entered Review Source Response from Caterease May 16, 2018 Thank you for the kind words. We've just released a brand new, cutting-edge version of Caterease. Please call our offices so we can arrange training on it for you. We want you to feel fully comfortable with all facets of the software. You will find that there is never "duplicate information" that needs to be entered into Caterease. Again - thank you for your kind words. VR Verified Reviewer Hospitality & Event Specialist Education Management Used the software for: 2+ years ### "Caterease Connect helped bring our events process into the 21st century!" February 1, 2019 5.0 Pros I love the versatility of this software. It allows you to input information once and send it to many. It also provides real time reports, invoicing and event orders with one click! Because we use the web based software, I can access it anywhere I have internet connection or phone service. It allows smooth exporting to the calendar that our entire organization uses and allows others to read or print any set up information they need. Since it is similar to Microsoft office in it's layout, it is very user friendly from the beginning. Service has been outstanding. with the chat feature and emails and FAQ sections for technical assistance there is virtually no wait time when you need help. Cons Only 2 things I don't like: There is sometimes a lag when Google updates are released for Caterease to catch up. This causes headaches with my public event calendar. To run caterease you have to have citrix installed and that can conflict with some programs causing your computer operation to slow down. (Especially with older models.) Review Source MC Maxwell C. Retail & Catering Supervisor Food & Beverages Used the software for: 1-2 years ### "Caterease in College Food Service" October 19, 2023 5.0 Caterease has been worthwhile for our business, as it has streamlined our catering department. It is the bedrock of our operation, and I cannot imagine what our department would do without this software. It's a game-changer. Pros Caterease makes it so easy to communicate to our kitchen what is needed and separate items in the menu by cooks/salad/bakery workers. The order form that is populated is easy to read, and is consistent for everyone in our department to easily understand what is needed and who needs to do it. Cons Caterease could use an autosave feature, as well as the ability to recognize trends and offer changes to the user based on the trends. Review Source VR Verified Reviewer Administrative Assistant Used the software for: 6-12 months ### "Bought the desktop version, was not told that it could only be run on one computer at a time." May 10, 2018 1.0 We now own this catering software forever-more, so if anything happens with whatever else we're doing, I know we can at least fall back on this. Pros The Vantiv credit card processor was good value, it dropped out processing fees a bit... But that's a different company. The Caterease customer service started out okay; they were friendly at least. Cons Very convoluted software, difficult to use, leaves you wondering 'why would they do that??' when looking at the way it was designed. If you buy one of the 'cheaper' versions, they lock most of the useful features (unlike a service like Total Party Planner). The customer service was OKAY at first, but once I realized we were not told of the restrictions the desktop version has, I asked for a refund as we had not even owned it for 6 months yet. You know that didn't happen. I've been told we'll get a refund for the unused maintenance service. Review Source Response from Caterease May 16, 2018 We're so sorry that you had a bad experience with our software. The desktop version certainly can work on more than one computer at a time. I'm sorry you were told otherwise. We've just released a new web-based version that is quite cutting edge. We'd love to give you a trial run on it if you would like to see all the new stuff. In any case, please call our offices so we can properly review your account and see what we can do for you.. Again - we're sincerely sorry for your bad experience. KH Kimberly H. Catering Sales Manager Hospitality Used the software for: 2+ years ### "Caterease" May 31, 2019 3.0 Pros The email capabilities and the customer service. Cons That you do not have access to the historical date after you discontinue service. Review Source Response from Caterease June 3, 2019 Kimberly, Thank you for your kind words about our hard-working support team! I'm sorry you seem to have had trouble learning the program. As you know, in addition to free support we have several online and live training options available to help ensure our customers are comfortable. I'll admit I am very surprised to see you did not view Caterease as extraordinary when it comes to features and functionality. We are renowned for our incredible feature set - which far surpasses any other software in the industry. I imagine your opinion here is connected to your comfort level with the program - which is completely understandable. Of course, we are always sorry when any customer discontinues service. Nonetheless, we go out of our way to make this transition easier for customers - even extending access for a period of time. Of course, as with any subscription service, we obviously cannot continue to provide access indefinitely - as I'm sure you can understand. CK Candi K. Catering Sales Manager Used the software for: 2+ years ### "Makes my job so much easier!" August 1, 2018 5.0 Pros This software is fabulous - you can access your program from anywhere in the world when you have Caterease Connect. The reports/queries are easy to manipulate to find the requested data. The engineers listen to our specific needs - requests show up in the next build! The software is VERY simple to use and can be customized for specific needs. The mobile app is great to check upcoming events on the fly. You can run a query to see how much of each item on your menu you've sold for a certain period of time, the forecast what the change in revenue would be if pricing increases/decreases. You can compare sales for a certain month /period to previous years, forecast future time periods and more. The time savings is phenomenal. What used to take hours can be produced in minutes. Our company has used Caterease for so long, I don't know how we would function without it. Cons The ONLY problem I have is sometimes tech support doesn't answer the phone because they are tied up on another call. BUT, emailing the support desk usually gets an answer quickly. Review Source Jason F. Operations Manager Hospitality Used the software for: Less than 6 months ### "Buyer Beware! Deceptive Pricing & Salespeople" April 5, 2019 1.0 It's been absolutely horrible. Pros Caterease seems to be a very full featured program... unfortunately we never really got the opportunity to use it Cons Their sales reps and pitches are extremely deceptive! - They advertise a monthly price, but that is for 1 user with a fairly limited feature set. If you were one user, there would be no need for a program like this. - They have "teaser" pricing -- give you a discount in year 1 (which they make up for with an implementation fee) -- and then scale it up in subsequent years. They're not stupid -- they know that this platform would be very hard to transition away from. - They will say anything (including lie right to you, over email) to get you to sign up. When you call them out on their lie on day 1 of implementation, sorry, no refunds. STAY FAR AWAY Review Source Response from Caterease June 1, 2019 Jason, I'm very sorry you were confused by our pricing - but please know that it is never - ever - our intention to be deceptive. Indeed, we couldn't mislead you if we wanted to; every piece of information about Caterease, from video tours to detailed pricing, is all easily available on our website. Please also know that our pricing is structured for the exact OPPOSITE reason than you assumed. Rather than trying to "tease" anyone, we have deliberately arranged less expensive ways for smaller companies to get into the program more affordably - and then their program can grow along with them as it helps their business grow. In any event, we regret that you misunderstood - and of course we are more than willing to work with you. Give our office a call. I'm confident we can work this out. Caterease Sales Management DP David P. Owner Food & Beverages Used the software for: 1-2 years ### "Great product that makes business easier." February 13, 2018 5.0 It makes our work easier. Pros The software is great overall! It interfaces with so many different programs, and it's been a huge help that makes our job easier. There is always more to learn about the software, so it's nice to keep adding to the list of abilities. In the past, we used two different programs for booking and invoicing, so it's a huge time saver. Our team only has to make updates once, so it minimizes potential for error. Cons I've had a support ticket for what seems like a simple fix in for a few months, and haven't really received much feedback on it. Also, if there is an issue with the interface, the support staff for each different software says that it is a problem with the other software, so that has been a little difficult. Review Source Response from Caterease March 13, 2018 David - Thank you for the kind words! According to our records, you seem to be using a fairly old version of our program. As you probably know, your updates are completely free - and I have confirmed that the feature you requested will indeed be included in our next release (in testing now). As a matter of fact, we improved upon the request by adding a couple of options! Thanks again! Chris Kopriva Caterease Software VR Verified Reviewer Director of Sales Hospitality Used the software for: 2+ years ### "Great for conference center use! " December 6, 2018 4.0 I enjoy working with it daily and it enables my team to access the information they need to successfully book catered events. Pros I love the ability to pull simple reports quickly and permission settings. Cons It's not very user-friendly and can be slow. Pulling detailed reports is difficult because of limited search functions. Review Source SF Samantha F. Property Manager Used the software for: 1-2 years ### "Contracts are easy than ever to put together." January 9, 2018 5.0 This product pays for itself. It is so easy to use and I love that it is cloud based. Pros I love that we are able to save line items such as our most popular menu items and their prices. It saves a ton of time being able to select the menu items from a list instead of retyping the product and price every single time. We write up about 100 contracts a day and about 40% of them have similar items so it saves a ton of time. Cons While lots of menu items and venues can be saved in the program, it would be helpful if we could also save the tax for the certain county. Each time we need to go and recheck what the tax is for certain areas. Review Source Response from Caterease February 1, 2018 Samantha, Thanks for the review - it's great to hear how much time Caterease is saving you! Just so you know, there actually is a way in the program to save a limitless list of tax schedules. You can even link individual schedules to specific clients or off premise site locations, so the taxes update automatically each time. It's another huge timesaver! Please feel free to contact our help desk and someone there will be more than happy to walk you through the specifics. Thanks again! Chris Kopriva Caterease Software Elise G. Special Events & Catering Manager Used the software for: 1-2 years ### "The Caterease software is easy to use and perfect for our needs at Indian Ridge Country Club. " July 31, 2018 5.0 The ability to clearly communicate while standardizing information that is distributed to a number of departments within our country club. Pros Ease of use. I also appreciated the responsiveness of the sales team when our Club requested to update from outdated version to current version 18. Cons I am pleased with the software, which I use daily. If I could make one change, I wish all the fields allowed us to change font style and size. Review Source Danielle J. Event Coordinator Restaurants Used the software for: Less than 6 months ### "Caterease in Event Planning" August 12, 2019 4.0 Overall, Caterease is a blessing in the event planning industry. From detailed client reports, to custom event prints, it truly covers all the bases and helps things to run more smoothly! Pros I like the fact that you can practically customize your Caterease; meaning you can easily add, subtract, and adjust drop-down menu options, event prints, and filters. It helps in making it more user-friendly according to my specific restaurant. Caterease also keeps me organized and helps me to avoid making costly mistakes such as double-booking or forgetting a menu item. I also enjoy it being directly linked to my email, to promptly send clients necessary documents. Cons I feel that the Caterease program tends to be a lot to look at and can get overwhelming if you do not know how to use it to its fullest potential. There are many tips and tricks you might not know about without reading through the large user's manual or getting proper training. Review Source VR Verified Reviewer Marketing Manager Used the software for: 1-2 years ### "Loved using Caterease, was a bit of a struggle to learn" November 7, 2017 5.0 Loved having all info in one digital and accessible place. Pros I love how you can implement other software with it like Allseated and Constant Contact. It is also so detailed and allows you to keep all your info into one digital place! Cons I will say that it is a challenge to learn and because of the viewing settings, all users can customize their views which makes t nearly impossible to use any one else's. Review Source VR Verified Reviewer Catering & Special Events Manager Restaurants Used the software for: 2+ years ### "Expensive, old, clunky" March 24, 2020 4.0 It's just not the best. I eventually moved to Gather, which as much better sales/lead management, event/team communication, and estimate sharing tools. Anything Gather doesn't do, I can fairly easily replicate manually. Pros Caterease offers some good basic tools for caterers, and expanded functionality for scheduling and pack lists that other events software lacks (it is really geared to offsite and large catering operations). Cons It is just OLD. Layered and complex software that inelegantly tied together in unintuitive ways. Took so much time to set up, and perhaps longer to train even clever people to use it. Review Source TG Tera G. Regional Sales Director Used the software for: 2+ years ### "I would recommend Caterease to any catering company" July 24, 2017 5.0 Pros We use Caterease in over 20 of our accounts and it has been a great relationship from Mark in the sales department to Theo and the other tech support crew in the tech support department. The program itself offers all the tools we need to build proposals, beo's, contracts, invoices, etc. It helps us manage our financial viability with the reporting tools it offers as well as prospecting new clients. Caterease offers ongoing training and new tips to help maximize the program to its fullest potential. I would recommend Caterease to any company offering catering services from an off-site caterer to any on site facility. Cons We haven't found anything that we don't like. It does everything we've wanted it to do as far as a software is concerned. Review Source Kara B. Owner Food & Beverages Used the software for: Less than 6 months ### "Good, but hard to setup" May 14, 2019 4.0 I know this is the best software out there for me at this point, but I just wish it was a little better. Pros There are so many layers to this program, it can do so many different things... CRM, email templates, invoicing, etc. The setup process is very time-consuming and difficult at times... but the guys at the help desk are typically VERY helpful! Thanks! Cons The training through the setup process. The software is a big investment and there is not a great place to watch videos from start to finish on getting everything setup. There are videos, but they are not comprehensive for the VERY beginner... For instance, I really wasn't even sure how to launch the program the first time I wanted to work on it! The other thing is that it is pretty buggy on macs. I have A LOT of time waiting between windows, etc. Review Source MR Monica R. HR Administrator Hospitality Used the software for: 6-12 months ### "HR's perspective" April 14, 2022 5.0 Caterers is the hub of the business. All staff have access to the platform and use it to improve communication. Can't do business without Caterease! Pros I use Catereasr daily to add and archive staff, verify schedules and presence, pulling reports and communicating with all team members at the same time. Caterers is easy to use, intuitive and customer service is superior! Cons More customized views, staff information options Reason for choosing Caterease Customer service, referrals Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.