# Page 3 | Caterease Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Caterease the right Event Management solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2280/Caterease/reviews --- Caterease 4.4 (110) [View alternatives](https://www.capterra.com/p/2280/Caterease/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Caterease ## Showing most helpful reviews Showing 51-75 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW David W. Senior Vice President, Sales and Marketing Hospitality Used the software for: 2+ years ### "Caterease Is Aptly Named" August 23, 2019 5.0 Pros It is very intuitive, and once you put in the pertinent data, you can create many different and useful documents. Also the reporting options are outstanding. Cons I can't think of anything, it really does satisfy all of our needs. Alternatives considered [Amadeus Sales & Event Management](https://www.capterra.com/p/96710/hotel-SalesPro/) Reason for choosing Caterease It was a superior product Review Source VR Verified Reviewer Spanish Teacher Events Services Used the software for: 1-2 years ### "Caterease Review" August 6, 2018 4.0 Pros It was very functional for catering management. I liked how everyone could update it in live time. Cons It was a little clunky in some places. But I also think it could have been set up better on management end. Review Source KC Kris C. catering coordinator Used the software for: 2+ years ### "Caterease is easy to use and set up. For our daily use it provides most of the needed functions." May 21, 2018 4.0 Pros Online login function and can be used anywhere. Easy to copy multiple events, but pricing doesn't always copy. Query funtions for reports, finance and daily events. Cons When updates are made it takes too long to work out the kinks and get our individual set ups back to our settings. Would like better ways to compare year to year financials. Review Source Response from Caterease May 29, 2018 Kris, Thank you for your review. Unfortunately, some settings need to be reset during major updates - otherwise, you will not see some of the new features. We do try to keep this to a minimum and notify customers ahead of time. Also, try the "Yearly Sales Comparison" report. It offers a flexible way to compare year to year financials. Thanks again for your review. KL Kelly L. owner Hospitality Used the software for: 2+ years ### "Caterease has quite a bit of experience with catering software. Unfortunately, it can be challenging" June 7, 2017 3.0 If everything is working perfectly, bids are much easier to write. Pros We like that Caterease is can be almost endlessly customized. This becomes overwhelming at times. It seems like it works best for hotel and banquet facilities. Cons The customer service is often rough. There seems to be an attitude that everything is always user error. It might be, but we would like to hear a little more concern when we call in. Review Source Stewart G. General Manager Events Services Used the software for: 2+ years ### "null" February 4, 2018 5.0 Review Source JM James M. event specialist Food & Beverages Used the software for: 2+ years ### "Wonderful Program " May 22, 2019 5.0 my office really loved this program , Pros Caterease makes a smooth and functional job entering and viewing of catring data , easy for both clients and staff to use . The program is constantly adapting to the needs of the clients and listens to the needs of catering professionals Cons the tracing function was in need of improving but the programs itself updates and adapts frequently Review Source CRHC Caryn Roland, Heirloom Cuisine Used the software for: ### "Caterease requires a stronger connection" April 27, 2013 1.0 The problem with Caterease is that I office out of my home and live in an area with satellite only internet connection. Caterease requires a stronger connection. This was never told to me in the beginning and not until I had paid for the software and tried to begin using it. After months and months and months of problems, I am finally starting to use the software (I purchased the software in September. This is now April.) They system is slow, at best, and I have to reboot it several times a day. I have to quit using it around 3 pm when apparently my satellite gets too busy. Had the Sales Manager told me the requirements of the system, I would not have purchased the system. The requirements listed in the original set up stuff is vague. My IT guy assures me that we comply with all the requirements. AT&T does not service my area. The only landline internet connection is through a shabby cable company who wants to charge me $$$$. I still believe the proper thing to do would have been to refund my money. I am using the software now because I paid for it and am going to make it work. I remain disappointed in the sales department, the customer service department and in the whole process. The software is slow and hard to learn. The tech support Caterease offers is great and I have so appreciated their assistance. But there is not training available with purchase (unless you pay more), everything is an upgrade and the whole experience has been less than pleasant. Pros The tech support Caterease offers is great and I have so appreciated their assistance Cons no training available with purchase (unless you pay more), everything is an upgrade and the whole experience has been less than pleasant Review Source WG Wendy G. Catering Manager Used the software for: 2+ years ### "Caterease is simply the BEST!" June 12, 2017 5.0 Because we love this software so much, there isn't much we don't like about it. Try it out and you'll understand what we mean. Pros I have been using this amazing program for over 24 years. It is the most versatile and user friendly software I have ever used. The prints are flexible - yet SO professional. Anytime I call or email, the response time is amazing, their customer service far exceeds today's standard! I always appreciate the friendly, patient, & efficient support staff, they have an awesome product and an amazing staff to support it. Review Source SB Shirley B. General Manager Food & Beverages Used the software for: 2+ years ### "We have used this software since 2000 and LOVE the ease of use and customer support" July 26, 2018 5.0 Happy Customers!!! Pros Ease of use, professional quality documents for our customers, Customer service is always very helpful Cons I can't think of a thing we don't like about the software we use it daily and have never had any issues - this is truly the easiest and most complete software to manager our catering business Review Source JB Jet B. Director of Sales Hospitality Used the software for: 1-2 years ### "We use Caterease for our Hotel Conference Center booking and catering. " July 26, 2018 5.0 Time savings and a great way for staff to stay up-to-date on scheduled events. Prevents double booking and overbooking for staff available. Pros Makes scheduling easy & can customize to fit our needs. Mobile app makes checking on schedule while out of the office a breeze! Awesome customer service and great training available. Video tips are always accessible to learn a new feature or to review how to do something. Cons So many components to learn the function of and some features are added cost. Would like more "side by side" function of having multiple managers (ie: scheduler & event manager) on screen at once. Review Source JE Jr E. President Used the software for: 2+ years ### "Very easy to use and great support and training available!" May 21, 2018 5.0 Pros Ease of use, dependability, easy training, fast support, extensive thought put in to each aspect of program. Cons On site training is very expensive. However, we have found the website and support desk can help us through most questions and training for free. Review Source Response from Caterease May 28, 2018 Thanks Jr for your kind words. Just to let you know, we have many different options besides onsite training - many of which are free. Give us a call and we'd be happy to go over all of them with you and your team. KB Kathryn B. Sales Director Restaurants Used the software for: 6-12 months ### "We switched from Caterese due to ease of use " October 15, 2019 3.0 Customer service is great, but they need to update their software and make it easier to work with clients. When you're doing private event business the ease of use and less steps is very important. Pros In the beginning I enjoyed how the software made it simple to work with the client to process contracts. Customer service was always knowledgeable and responsive. Our clients also seemed to have an ease of use as well. Cons I felt that the software could do more and offer more compatibility with our websites and clients. We ended up switching to Gather because they have a lot more options in producing documents, having clients digitally sign and provide payment and it integrates with a lot of other software. Caterase lacks in those departments and we needed something that provided less steps for the vendor and the client. Reason for choosing Caterease We ended up switching from caterease to another product (Gather) Review Source GC Greta C. Human Resources Hospitality Used the software for: 2+ years ### "tracking the data" June 16, 2020 4.0 I can track what menus a customer chose, help anticipate what we may need in future. Pros I like being able to easily track the events - venues, menus, counts, dates, it's all there. I like that I can export the data as needed in other documents, etc. I like that it's uniform in presentation. Cons There is a lot of different potential ways to use the data, and I sometimes forget the path to some of the information I need; I need to keep a resource book to remember how to do some things that I don't need to do often. Review Source JC Jay C. Director Food & Beverages Used the software for: 1-2 years ### "Very happy" July 22, 2019 5.0 I am impressed, not only with the program but your customer service. The program is everything I could have hoped for and continually saves me time and money, also your customer service is impeccable!! Pros Its user friendliness and ease of access Cons Unless you get the whole package, you miss out on some benefits Review Source NW Nickia W. owner Used the software for: 6-12 months ### "Not user friendly for everyone" November 16, 2018 4.0 Pros Purchased this product because it had such good reviews and felt that it made my job easier as a small catering business we someone usually books an event with us while attending someone else event and having a moblie app handy was really nice. Cons My co-owner did not find this product useful. We were not able to interface our Quickbooks online with this software which caused me to double work. Review Source SK Sheryl K. Accountant/Bookkeeper Used the software for: 2+ years ### "Customization is amazing!!!!!" November 18, 2017 5.0 Pros This saves so much time and basically pays for itself in the end! I love all the customizable features available and I recommend this to any event company/coordinator! Cons They charge for training which I am not a fan of. And also the customer service isn’t very accessible. Review Source KJ Kim J. Business Owner Used the software for: 2+ years ### "The customer service was great. They helped us get the most out of the software." July 13, 2018 5.0 Pros It is incredibly convenient to help run my business out of. Having everything in one place makes life so much easier. Cons I did have to go through many tutorials to understand how to use a lot of it. However, the tutorials helped so much. Review Source MZ Michael Z. Hospitality manager Hospitality Used the software for: 6-12 months ### "Incredibly amazing software!" May 12, 2021 4.0 Its an incredibly effective product,makes creating and managing events and processes so easy!!! Pros I love how it's easy to check and track payments also it's great for using even with a number of users at the same time!! Cons Not much to dislike,only wish it could be possible to also including payments in the software instead of using a different platform. Alternatives considered [CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)[CaterTrax](https://www.capterra.com/p/6182/CaterTrax/) Reason for choosing Caterease Because of efficiency and usability!! Review Source AA Al A. Office Manager Food & Beverages Used the software for: 6-12 months ### "Nice App" October 15, 2019 4.0 Pros Caterease helped with keeping me organized and efficient. It was easy to search clients, message them, and set up Proposals. Cons It would be better if I could link my payroll to the app for a seamless transition. Review Source VR Verified Reviewer Hospitality Used the software for: ### "Good base but needs a lot of work" April 7, 2015 1.0 We started using Caterease in 2009. Our firm has anywhere from 50-100 events a day and run different departments. Pros \-Good foundation -convenient invoicing -good communications tool -good for tracking events Cons \-Poor Support -Caterease will do anything to make a dollar -Limited features for larger catering firms -Poor production function Review Source JB Justin B. Director of Operations Restaurants Used the software for: Less than 6 months ### "Great features, but a major learning curve" December 12, 2019 4.0 The program will work for us and help achieve our goals, but it takes far more work to get the framework in place than we anticipated. Pros The system is very robust and offers a tremendous amount of personalization. I love the incorporation of our menus and various options to streamline the process. Cons The system boasts windows like usability. This is an exaggeration - it takes a ton of building the framework and learning the processes. Very complicated. Alternatives considered [ChefTec](https://www.capterra.com/p/2310/ChefTec/) Review Source DI Donn Inge Used the software for: ### "I have used their web-based software for 3 years" May 8, 2013 5.0 I agree with Jamie, I have no idea how anyone could have a negative experience with Caterease. I’ve used their web-based software for 3 years and this is after spending about 2 years evaluating every catering software on the market. I can clearly state that Caterease is by far the best one out there and the easiest to use. It’s also incredibly fast. I can generate a contract in literally a fraction of a second. You do have to have a normal internet connection to use the software. Dial up speed is not adequate in this day and age. Also, everyone I have ever spoken to at Caterease have been wonderful to deal with – and I’ve talked to at least 10 different people at the company so far. Pros everyone I have ever spoken to at Caterease have been wonderful to deal with Review Source CV Christian V. Chef/Owner Used the software for: ### "So flexible!" January 2, 2014 5.0 I started using Caterease 7 years ago when I started my "backyard" catering operation. Gradually my business grew to full fledge off site only operation. Since then I added a fine dining restaurant to the mix. Caterease has always been at my fingertips, taking me from simple contracts and proposals to fully detailed and intricate functions. I love the fact that I never have to type something twice. I am also using Qbooks and the interface is very practical. The reports that come with the program are great too. This morning I was looking at 4 years worth revenue, cleary identified, all in one and all at the click of one button. But the power really shows when you run a query. Caterease is a superb tool and also it is intuitive, fun to use and cool to look at! Review Source NS Nigel S. Used the software for: ### "Caterease is a vital part of our catering operation" June 29, 2015 5.0 We love the fact that we have all of our event information under one tool with the ability to generate so many different reports from the kitchen to our front of house teams. The professional display and consistent look and feel of the quotes we produce from Caterease gives us the edge over our competitors and the flexibility of the print design tools means we can customize to our individual customer requirements. The support of the Caterease help desk is also fantastic. When your business is so reliant on a program like this it is vital the back up support is quick and efficient. This is certainly the case with the Caterease support team - they always respond quickly with prudent advice or a solution to meet our requirements. Review Source JW Jeff W. Director of Operations Used the software for: ### "The most user friendly software we have ever used" April 28, 2015 5.0 We have a large and complex catering business, offering on-premise, off-premise, and delivery events. We spent 3 years researching catering software, meeting with all of the vendors, testing different options and finally decided Caterease was the only real solution. 6 years later I am very happy to say switching to Caterease was the best decision we ever made for our business. The program is continually updated with new features. One of the biggest reasons we picked Catrease was because the program is very easy to use. The interface looks very similar to regular Microsoft Office applications. If you can use Outlook, you can use Caterease. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.