--- title: "WellSky Long-Term Care Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WellSky Long-Term Care Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/228008/WellSky-Long-Term-Care/" page_type: "product" language: "en" --- # WellSky Long-Term Care Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WellSky Long-Term Care ## What is WellSky Long-Term Care? WellSky Long-Term Care (formerly Experience Care) is a comprehensive EHR platform that helps providers in skilled nursing, continuing care retirement communities, assisted & independent living, and intermediate care manage these challenges and more. Built specifically for the unique settings within long-term care, our innovative solutions & services are designed to streamline operations, enhance the quality of care provided, and improve the overall well-being of residents. ## What is WellSky Long-Term Care used for? [Long Term Care](https://www.capterra.com/long-term-care-software/)[Nursing Home](https://www.capterra.com/nursing-home-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WellSky Long-Term Care?[Manage this product listing](https://www.g2.com/products/wellsky-long-term-care/claim_requests/new?auto=true) ## WellSky Long-Term Care Overview Updated September 2026 AI summary WellSky Long-Term Care offers organizations of all sizes digital tools to manage care delivery, patient records, billing, and compliance in long-term and assisted living settings. Covering electronic medical records, hospital management, and nursing home needs, it features assessment management, claims handling, customizable reporting, and user access controls. The software is available via cloud or on-premise deployment for Linux and Windows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WellSky Long-Term Care 4.8 (21) VS. [4.7 (175)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (21) Ease Of Use 4.7 (175) Value For Money 4.7 (18) Value For Money 4.5 (143) Customer Service 5.0 (20) Customer Service 4.9 (172) ## WellSky Long-Term Care alternatives [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/alternatives/) ## FAQs about WellSky Long-Term Care Overview ### Which roles and teams benefit most from WellSky Long-Term Care? WellSky Long-Term Care is most used by finance and billing teams, clinical leadership, health information management staff, and IT and informatics teams. These roles rely on it to manage reimbursement and authorizations, maintain medical records and compliance, support quality assurance, and keep documentation, reporting, and system workflows running smoothly. Answer based on 20 reviews Overview ### What company size and specific industries is WellSky Long-Term Care built for? WellSky Long-Term Care is designed for skilled nursing, continuing care retirement communities, assisted living, long-term acute care, multi-level care facilities, and veterans’ homes. It is built for organizations in the long-term and post-acute care sector rather than a specific company size. Features and Usability ### What are the key features of WellSky Long-Term Care? WellSky Long-Term Care offers EMR/EHR, care plan management, admissions management, resident assessment, charting, and patient records management for long-term care and nursing homes. It also includes billing and invoicing, claims management, reimbursement management, reporting and analytics, role-based permissions, alerts and notifications, and third-party integrations. Getting Started and Support ### What training and onboarding options does WellSky Long-Term Care offer? WellSky Long-Term Care provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled learning sessions, and documentation gives written reference material for self-paced review and ongoing use. Answer based on 1 reviews Getting Started and Support ### What customer support options does WellSky Long-Term Care offer? WellSky Long-Term Care provides Email/Help Desk, Phone Support, and Chat. Users describe the support team as responsive, helpful, and easy to reach, with quick replies and clear explanations. Some also note a friendly, knowledgeable staff that listens to issues and works to resolve them. Answer based on 7 reviews ## Features AI summary Based on 158 Long Term Care reviews Capterra data shows that buyers of Long Term Care software rank the following features as their top priorities: - **HIPAA Compliant** (**67%** of reviewers rated this feature as critical) - **Patient Records Management** (**64%**) - **Claims Management** (**58%**) WellSky Long-Term Care supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Patient Records Management**, and **Claims Management**. Together, these capabilities help businesses protect sensitive resident information, maintain accurate care documentation, and handle reimbursement workflows more efficiently, allowing teams to deliver care with better oversight and fewer administrative delays. HIPAA Compliant 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Charting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Care Plan Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Communication Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat WellSky Long-Term Care 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assessment Management: Creation, administration, and evaluation of assessments or tests - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - EMR/EHR: Create and securely store digital patient records - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Long Term Care: Specifically for long term care providers - For Nursing Homes: Specifically for nursing homes - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medication History: Access to patient medication history data - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Intake: Patients can register for appointments in advance online - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.7 (21) 4.7 Based on 21 reviews ## Pricing Value for money 4.7 (18) ### Starting price Free trial not available Value for money 4.7 (18) 4.7 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (20) 5.0 Based on 20 reviews ## User reviews Overall rating 4.8 Based on 21 reviews Filter by rating 5(16) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KC Kelly C. Director of Strategic Initiatives Hospital & Health Care ### "Director of Strategic Initiatives" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2026 WellSky LTC is very engaging and truly show they want to sincerely support the needs of providers to create an impact on quality of care our patients receive. The put patient and the end user at the center of their focus. Pros End user efficiency, streamlined workflows, ease of use, increased patient management and high value for cost. High engagement with customer support. Cons Some of the terminology does not quite match what our industry is accustomed to which will create a bit of a barrier until end users get used to the new terminology. WellSky is working on updating this part of their system. I look forward to that. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KG Kim G. Clinical Risk and QA Manager Hospital & Health Care ### "Clinical Risk and QA Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2025 It has been a great experience. The team is easily accessible for any issues that arise at our homes. Pros The ease of working with the team to tailor the program to our homes needs has been wonderful for our staff. Cons Some of the areas in the program are smaller sections, it can sometimes be hard to see when charting or looking something up. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TV TRINA V. Billing Supervisor Health, Wellness and Fitness ### "Best Long Term Care Program overall!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2025 I have been using Wellsky for many years. In a Long Term Care Facility.Although now we are an Assisted Living facility and not a Long Term Care Facility, I still choose to use Wellsky. Pros The support staff is always fast to reply and explains the issue when needed. I can call or email whenever I have an issue. Cons I really can't complain about the program. It is the best Long Term Care program with the best support staff. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CN Christie N. Medical Records Clerk Hospital & Health Care ### "Awesome Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2025 I wish that my workplace would use WellSky to its full potential. I would love to use it more for charting than the registration and billing. Hopefully one day that will come true! Pros The assistance that I receive when I email \[sensitive content hidden\]. She calls and helps me understand what I need to know before she ends the call Cons I have been shown the digital manual, but I would really like a hard copy so I can write notes in it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZK Zarmin K. Lead Authorization Specialist Hospital & Health Care ### "Good for referral management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2024 Overall a Great experience since I signed up with the program Pros I able able to obtain detailed referral information of patients from the hospitals Cons Sometimes there are missing details or unable to view HC referral or MD notes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Raquel R. Business Office Manager Health, Wellness and Fitness ### "improved" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2022 Pros there were a lot of improvements being introduced for easy navigation on the system Cons I really don't have any problem.. but what I'm hearing was the reimbursement table, the calculation every time Claims are to be prepared, and you cannot download copies of billed claim Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Melissa R. Director of HIM Hospital & Health Care ### "NetSolutions Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 19, 2022 Pros I really appreciate that the team is enhancing the environment. Making it more efficient and user friendly. Cons I feel that the team is really integrating the needed information to obtain with compliance with state and federal regulations. It is so imperative that we have thorough and complete documentation to ensure resident quality of life. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lb B. Accounting Hospital & Health Care ### "Excellent Customer support rep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2022 Pros \[SENSITIVE CONTENT\] is awesome! He is knowledgeable, efficient and patient. I appreciate his fast response on our urgent payroll issue and that he resolved it very quickly Cons Payroll product could be better at keeping up to date on new Federal and State taxes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Shelley D. Accounting Assistant Accounting ### "Great system and easy to use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2022 Pros I like how easy it is to use. The tech support is great as well and will help you with a smile and kindness. Cons The reimbursement table is hard for me but I think it is more me than the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mary B. RN Clinical REimbursement Coordinator Hospital & Health Care ### "Clinicians view of NetSolutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2021 Pros There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer. Cons One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver! Alternatives considered [PointClickCare EHR for Skilled Nursing Facilities](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reasons for choosing WellSky Long-Term Care Clinical and Billing both liked the product whereas with others it was not unanimous. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.