# WellSky Long-Term Care Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about WellSky Long-Term Care Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more.

Source: https://www.capterra.com/p/228008/WellSky-Long-Term-Care/pricing

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# 

 WellSky Long-Term Care Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

WellSky Long-Term Care

## What is WellSky Long-Term Care?

WellSky Long-Term Care (formerly Experience Care) is a comprehensive EHR platform that helps providers in skilled nursing, continuing care retirement communities, assisted & independent living, and intermediate care manage these challenges and more. Built specifically for the unique settings within long-term care, our innovative solutions & services are designed to streamline operations, enhance the quality of care provided, and improve the overall well-being of residents.

## What is WellSky Long-Term Care used for?

[Long Term Care](https://www.capterra.com/long-term-care-software/)[Nursing Home](https://www.capterra.com/nursing-home-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

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Do you work for WellSky Long-Term Care?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://wellsky.com/&name=WellSky Long-Term Care)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### WellSky Long-Term Care

4.8 (20)

VS.

[4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (20)

Ease Of Use

4.7 (41)

Value For Money

4.6 (17)

Value For Money

4.5 (23)

Customer Service

4.9 (19)

Customer Service

4.9 (29)

## WellSky Long-Term Care alternatives

[4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/)

Starting price

$1.00

Per User, Per Month

Highest Rated

[4.7 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/)

Starting price

$200.00

Per User, Per Month

[4.3 (47)](https://www.capterra.com/p/23520/MatrixCare/reviews/)

Starting price

Contact vendor for pricing

[4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/)

Starting price

$1.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Communication Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Reporting & Statistics

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Access Controls/Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Billing & Invoicing

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Care Plan Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage the treatment plan and coordination between care providers and patients with special health care needs

Charting

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

WellSky Long-Term Care 58 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Handle the registration and admission process for existing and new students

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Creation, administration, and evaluation of assessments or tests

Create, manage, and send invoices or bills to customers

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Manage contact details and communication with clients

Any form of examination or diagnosis performed for the purpose of medical treatment.

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import, collect, and capture data from multiple sources

Import and export data to and from software applications

Manage and store data in a database

Tools that provide relevant information at specific times to support judgments and courses of action

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Transmit prescriptions to pharmacies electronically

Create and securely store digital patient records

Plan, manage, and track the financial activities of an individual or organization

Specifically for long term care providers

Specifically for nursing homes

Providing medical care for elderly patients

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage and track all disruptions and incidents

Checking eligibility of patients for different insurance claims

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Meal and snack planning, scheduling and distribution

Access to patient medication history data

Manage and support multiple locations

Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries

Patients can register for appointments in advance online

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System of devices or tools that help perform, test and capture patients' diagnostics in real-time

Receive data and information in real time

Receive system updates as soon as any changes are made

Ability to record, store, update, and retrieve information

Log and store the source of contacts/leads

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Manage compensation for out-of-pocket expenses incurred by an employee, client or another party

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

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We can help you find the software with the features you need.

Features

4.7 (20)

4.7

Based on 20 reviews

## Pricing

Value for money

4.6 (17)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.6 (17)

4.6

Based on 17 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (19)

4.9

Based on 19 reviews

## User reviews

Overall rating

4.8

Based on 20 reviews

Filter by rating

5(15)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

KG

Kim G.

Clinical Risk and QA Manager

Hospital & Health Care

### "Clinical Risk and QA Manager"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 3, 2025

It has been a great experience. The team is easily accessible for any issues that arise at our homes.

Pros

The ease of working with the team to tailor the program to our homes needs has been wonderful for our staff.

Cons

Some of the areas in the program are smaller sections, it can sometimes be hard to see when charting or looking something up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TV

TRINA V.

Billing Supervisor

Health, Wellness and Fitness

### "Best Long Term Care Program overall!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 1, 2025

I have been using Wellsky for many years. In a Long Term Care Facility.Although now we are an Assisted Living facility and not a Long Term Care Facility, I still choose to use Wellsky.

Pros

The support staff is always fast to reply and explains the issue when needed. I can call or email whenever I have an issue.

Cons

I really can't complain about the program. It is the best Long Term Care program with the best support staff.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CN

Christie N.

Medical Records Clerk

Hospital & Health Care

### "Awesome Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 28, 2025

I wish that my workplace would use WellSky to its full potential. I would love to use it more for charting than the registration and billing. Hopefully one day that will come true!

Pros

The assistance that I receive when I email \[sensitive content hidden\]. She calls and helps me understand what I need to know before she ends the call

Cons

I have been shown the digital manual, but I would really like a hard copy so I can write notes in it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZK

Zarmin K.

Lead Authorization Specialist

Hospital & Health Care

### "Good for referral management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 5, 2024

Overall a Great experience since I signed up with the program

Pros

I able able to obtain detailed referral information of patients from the hospitals

Cons

Sometimes there are missing details or unable to view HC referral or MD notes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

Raquel R.

Business Office Manager

Health, Wellness and Fitness

### "improved"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 13, 2022

Pros

there were a lot of improvements being introduced for easy navigation on the system

Cons

I really don't have any problem.. but what I'm hearing was the reimbursement table, the calculation every time Claims are to be prepared, and you cannot download copies of billed claim

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MR

Melissa R.

Director of HIM

Hospital & Health Care

### "NetSolutions Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 19, 2022

Pros

I really appreciate that the team is enhancing the environment. Making it more efficient and user friendly.

Cons

I feel that the team is really integrating the needed information to obtain with compliance with state and federal regulations. It is so imperative that we have thorough and complete documentation to ensure resident quality of life.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LB

Lb B.

Accounting

Hospital & Health Care

### "Excellent Customer support rep"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 13, 2022

Pros

\[SENSITIVE CONTENT\] is awesome! He is knowledgeable, efficient and patient. I appreciate his fast response on our urgent payroll issue and that he resolved it very quickly

Cons

Payroll product could be better at keeping up to date on new Federal and State taxes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SD

Shelley D.

Accounting Assistant

Accounting

### "Great system and easy to use. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2022

Pros

I like how easy it is to use. The tech support is great as well and will help you with a smile and kindness.

Cons

The reimbursement table is hard for me but I think it is more me than the system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Mary B.

RN Clinical REimbursement Coordinator

Hospital & Health Care

### "Clinicians view of NetSolutions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2021

Pros

There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer.

Cons

One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver!

Alternatives considered

[Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/)

Reasons for choosing WellSky Long-Term Care

Clinical and Billing both liked the product whereas with others it was not unanimous.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PG

Paula G.

Application Analyst

Hospital & Health Care

### "review of webinar"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 11, 2021

Great other than the slowness sometimes

Pros

Point of Care, Physician Orders Integrates with other apps

Cons

system slowness - sometimes \\ and can only open 1 screen at a time

Reasons for choosing WellSky Long-Term Care

because of the future apps that it would be offered

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/reviews/)

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