# WellSky Long-Term Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellSky Long-Term Care the right Long Term Care solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228008/WellSky-Long-Term-Care/reviews --- WellSky Long-Term Care 4.8 (20) [View alternatives](https://www.capterra.com/p/228008/WellSky-Long-Term-Care/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WellSky Long-Term Care Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews MB Mary B RN Clinical REimbursement CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I also like the ease of contacting customer support and the quick response times.“ August 11, 2021 EB Erin B RN, Informatics SpecialistHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.“ October 16, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TV TRINA V. Billing Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Best Long Term Care Program overall!" July 1, 2025 5.0 I have been using Wellsky for many years. In a Long Term Care Facility.Although now we are an Assisted Living facility and not a Long Term Care Facility, I still choose to use Wellsky. Pros The support staff is always fast to reply and explains the issue when needed. I can call or email whenever I have an issue. Cons I really can't complain about the program. It is the best Long Term Care program with the best support staff. Review Source MB Mary B. RN Clinical REimbursement Coordinator Hospital & Health Care Used the software for: 2+ years ### "Clinicians view of NetSolutions" August 11, 2021 5.0 Pros There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer. Cons One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver! Alternatives considered [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reason for choosing WellSky Long-Term Care Clinical and Billing both liked the product whereas with others it was not unanimous. Review Source CS Cheryl S. DON Hospital & Health Care Used the software for: 6-12 months ### "Excellent Customer Service" June 22, 2021 4.0 Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most. Pros It is easy to use once you have learned it. Cons Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth. Review Source KG Kim G. Clinical Risk and QA Manager Hospital & Health Care Used the software for: 1-2 years ### "Clinical Risk and QA Manager" September 3, 2025 4.0 It has been a great experience. The team is easily accessible for any issues that arise at our homes. Pros The ease of working with the team to tailor the program to our homes needs has been wonderful for our staff. Cons Some of the areas in the program are smaller sections, it can sometimes be hard to see when charting or looking something up. Review Source CN Christie N. Medical Records Clerk Hospital & Health Care Used the software for: 2+ years ### "Awesome Customer Service" May 28, 2025 5.0 I wish that my workplace would use WellSky to its full potential. I would love to use it more for charting than the registration and billing. Hopefully one day that will come true! Pros The assistance that I receive when I email \[sensitive content hidden\]. She calls and helps me understand what I need to know before she ends the call Cons I have been shown the digital manual, but I would really like a hard copy so I can write notes in it. Review Source ZK Zarmin K. Lead Authorization Specialist Hospital & Health Care Used the software for: 2+ years ### "Good for referral management" June 5, 2024 5.0 Overall a Great experience since I signed up with the program Pros I able able to obtain detailed referral information of patients from the hospitals Cons Sometimes there are missing details or unable to view HC referral or MD notes Review Source EB Erin B. RN, Informatics Specialist Hospital & Health Care Used the software for: 2+ years ### "Amazing responsiveness from the vendor!" October 16, 2020 4.0 Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs. Pros The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs. Cons The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience. Reason for choosing WellSky Long-Term Care Best value, customization, and customer service Review Source MR Melissa R. Director of HIM Hospital & Health Care Used the software for: 2+ years ### "NetSolutions Review" October 19, 2022 5.0 Pros I really appreciate that the team is enhancing the environment. Making it more efficient and user friendly. Cons I feel that the team is really integrating the needed information to obtain with compliance with state and federal regulations. It is so imperative that we have thorough and complete documentation to ensure resident quality of life. Review Source NS Nanda S. Director of Reimburasement Hospital & Health Care Used the software for: 2+ years ### "Very caring and knowledgeable support team! " February 2, 2018 5.0 A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately. Pros Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use... Cons Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly) Review Source DA Dana A. IT Technician Government Administration Used the software for: 2+ years ### "NetSolutions is now Experience Care" August 11, 2021 5.0 Been a great partner. Pros The software provides a full suite of functions and utilities for health care. It is excellent not only in daily usage but works well with audits. We have had some other 3rd party software that we wanted to transition from. In each case, Experience Care had a drop in module that filled the need and worked day one. Support is great and speedy although we use them most for new modules and changes. The software tends to 'just work'. Cons Because it is a robust suite of tools, there can be a bit of a learning curve on this. Reason for choosing WellSky Long-Term Care First, it had what we were looking for and second, as mentioned earlier, support knows their stuff. Issues are quickly resolved. Review Source AB Ayisha B. QA Informatics Records Technician Hospital & Health Care Used the software for: 2+ years ### "Exceptional EHR" June 25, 2021 5.0 Overall my experience with NetSolutions has been a very good one. As with any software product there will be some issues, but Experience Care is also quick to address any issues or concerns that we have expeditiously. Pros I really like how this software allows the users to setup their own dashboard. Being able to see everything that I need to know about my Residents as soon as I go to my dashboard is very helpful and a time saver. The software also allows the users to create their own assessments so that each database is personalized for the needs of that particular building. Cons I do not have many Cons when it comes to this system. I have worked on a couple of other EHRs , and this is the best I have used thus far. Review Source TC Trevis C. Director of Informatics Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use and engaging support where end-users affect change" June 25, 2021 5.0 Exceptionally positive and I am definitely looking forward to their commitment to delivering the best EHR platform for post-acute care. Pros The customer support and engaging leadership have the most open-door approach to listen to their end users and implement change based on input. They are a remarkably progressive compared to past experience with other vendors/applications. Cons The design is dated on the backend but they are focusing on re-design of the front-end where most users are interacting. Review Source RR Raquel R. Business Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "improved" December 13, 2022 4.0 Pros there were a lot of improvements being introduced for easy navigation on the system Cons I really don't have any problem.. but what I'm hearing was the reimbursement table, the calculation every time Claims are to be prepared, and you cannot download copies of billed claim Review Source SD Shelley D. Accounting Assistant Accounting Used the software for: 2+ years ### "Great system and easy to use. " March 21, 2022 5.0 Pros I like how easy it is to use. The tech support is great as well and will help you with a smile and kindness. Cons The reimbursement table is hard for me but I think it is more me than the system. Review Source LB Lb B. Accounting Hospital & Health Care Used the software for: 2+ years ### "Excellent Customer support rep" May 13, 2022 5.0 Pros \[SENSITIVE CONTENT\] is awesome! He is knowledgeable, efficient and patient. I appreciate his fast response on our urgent payroll issue and that he resolved it very quickly Cons Payroll product could be better at keeping up to date on new Federal and State taxes. Review Source MJ Matt J. Director of IT Hospital & Health Care Used the software for: 2+ years ### "Netsolutions for long term care" June 22, 2021 5.0 We have worked with them since 1993. They have been a good company to work with and I have built many relationships with their support team. The support team will go out of their way to make sure you are happy with their product. Pros Functionality, cost, support, comradery. Cons Orders module could be a little better. We had some issues with it to begin with. Review Source JK Janice K. Assistant Controller Hospital & Health Care Used the software for: 2+ years ### "Outstanding product." July 2, 2021 5.0 Support is always available with ease & confidence any issue can be solved. Pros I like the process between the nursing information & the accountant. Cons I honestly do not dislike any aspects of this system. Reason for choosing WellSky Long-Term Care Satisfaction with customer support & price especially as a non-profit facility. Review Source RP Robin P. LPN, QUALITY ASSURANCE, INFECTION CONTROL Hospital & Health Care Used the software for: 2+ years ### "BEST PRODUCT FOR THE JOB" July 8, 2021 5.0 HAVE NOT HAD ANY SERIOUS PROBLEMS, BUT IF A PROBLEM OCCUR, IT IS FIXED PROMPTLY. Pros EASE OF LEARNING, MULTIPLE WAYS TO ENGAGE IN INFORMATION Cons THERE IS NOTHING THAT I CAN COMPLAIN ABOUT REGARDING THIS SOFTWARE! Review Source PG Paula G. Application Analyst Hospital & Health Care Used the software for: 2+ years ### "review of webinar" August 11, 2021 4.0 Great other than the slowness sometimes Pros Point of Care, Physician Orders Integrates with other apps Cons system slowness - sometimes \\ and can only open 1 screen at a time Reason for choosing WellSky Long-Term Care because of the future apps that it would be offered Review Source GH Geri H. Office Manager Commercial Real Estate Used the software for: 2+ years ### "Netsolutions" November 19, 2015 5.0 Pros I enjoy working with the knowledgeable customer service staff. Cons That I can't access it from home but that is only because we host it in house. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.