# Teamlead Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Teamlead Software - reviews, pricing plans, popular comparisons to other Scheduling products and more.

Source: https://www.capterra.com/p/228136/Rooster-Planner

---

# 

 Teamlead Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Teamlead

## What is Teamlead?

With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents in just one click. No complicated setup. No steep learning curve. Just a powerful, intuitive tool that helps you save time, reduce planning errors, and keep your service levels high. Whether you need to handle seasonal peaks, unexpected absences, or just want to make sure your shifts are perfectly balanced, Teamlead has you covered. Start today and see how effortless workforce management can be — without the enterprise price tag.

## What is Teamlead used for?

[Scheduling](https://www.capterra.com/scheduling-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€299

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Teamlead

4.6 (10)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

€299

Flat Rate, Per Month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (10)

Ease Of Use

4.7 (3,905)

Value For Money

4.7 (9)

Value For Money

4.5 (2,698)

Customer Service

4.8 (9)

Customer Service

4.6 (2,392)

## Teamlead alternatives

[4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (156)](https://www.capterra.com/p/142813/Workpuls/reviews/)

Starting price

$6.40

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-Time Updates

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Receive system updates as soon as any changes are made

Activity Monitoring

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track and report on everything that happens within the system or network

Calendar Management

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Customizable Fields

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Employee Scheduling

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

Employee Time Tracking

4.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track and measure time worked for employees

Teamlead 55 features

Manage and track employee attendance

Define levels of authorization for access to specific files or systems

Track and report on everything that happens within the system or network

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage attendance for classes, shifts, meetings, or events

Automatically create schedules based on business needs or employee availability and qualifications

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Assign working shifts or tasks to employees based on their availability

Track and measure time worked for employees

Designed for call centers

Automatically find mutually available meeting time slots across multiple calendars

Monitoring current trends & demands to identify and resolve staffing gaps

Predict labor requirements based on past and present data/trends

Manage and track employee attendance

Access software remotely via mobile devices

Manage and support multiple locations

Track/log the amount of time employees worked per job using a timer

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Based on availability, instantly confirm or deny a request when a new booking is made

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Allocate and manage resources, such as employees, equipment, facilities, and other assets

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Track employee skills, competencies, training & qualifications

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Track and manage employee time-off, vacation, and sick leave requests

Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation

Track the amount of time spent on a job or task

Utilize third party services to cover unforeseen labor needs

Get Advice

We can help you find the software with the features you need.

Features

4.3 (10)

4.3

Based on 10 reviews

## Pricing

Value for money

4.7 (9)

Free Trial

Starter

€299.00

Flat Rate,Per Month

Premium

€749.00

Flat Rate,Per Month

Value for money

4.7 (9)

4.7

Based on 9 reviews

## Integrations

[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[

Aircall](https://www.capterra.com/p/184709/Aircall/)[

Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/)[

AFAS Software](https://www.capterra.com/p/186725/AFAS-Software/)[

Steam-connect](https://www.capterra.com/p/158092/Steam-connect/)[

Dstny](https://www.capterra.com/p/10029568/Dstny/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (9)

4.8

Based on 9 reviews

## User reviews

Overall rating

4.6

Based on 10 reviews

Filter by rating

5(7)

4(2)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AP

Ashley P.

Success Manager

Telecommunications

### "Team Lead - Platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 22, 2026

Pros

Simple and easy to use Easy to configure Great customer experience Innovates quickly Drives business outcomes

Cons

N/A - the platform is fantastic, the team are great, it solves a genuine contact centre need for customers

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BM

Benjamin M.

Product Manager

Telecommunications

### "Teamlead Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 22, 2026

We started working with Teamlead (nee Rooster Planner) 8-months ago (April 2025) and have already seen a tremendous amount of growth, both with the Organisation (headed up by an amazing leadership team) as well as watching the software mature based on Teamlead' own vision alongside feedback provided by us and our end-customers. The Teamlead team are always super responsive to any feedback, taking a measured approach to any feature/functionality requests, as well as being on hand if there are any questions or issues day-to-day, as well as supporting through the implementation and onboarding stages with new customers.

Pros

Pre-integrated with our CCaaS vendor of choice, ease of deployment, strong leadership team, supportive to/of our preferred GTM strategy, excellent support, agile mindset, flexible software development roadmap.

Cons

Lacks some features as we operate in an 'Enterprise' space, but the Teamlead team have been quick to engage with us on the "desirables" and have already brought some of the into their software development roadmap for both 2025 and ongoing into 2026 (see Pros above).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BD

Beyza D.

Trafficer

Commercial Real Estate

### "Top Teamlead "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 2, 2025

Overzichtelijk, makkelijk wijzigingen aanbrengen, meerdere collega's kunnen erin werken. Tot nu toe tevreden.

Pros

Makkelijk om erin te werken en heel overzichtelijk. Heel erg tevreden ermee. Het is ook fijn om met meerdere collega's erin te kunnen werken.

Cons

De specials worden er niet altijd goed ingezet. Er gaat af en toe iets mis met de indeling van het rooster.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Sander C.

Serviceconsulent

Commercial Real Estate

### "plezierige start na goede samenwerking ind e aanloop"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 26, 2025

fijne vriendelijke contactmomenten. staan open voor vragen en verbeterpunten. goed en snel bereikbaar.

Pros

\* Overzichtelijk; \* Eenvoudig zowel voor de planner als voor de gebruiker duidelijk en logisch wat waar staat, is te vinden

Cons

Geen onderscheid tussen over en onderbezetting in de totaal balk. Er waren nog geen handleidingen voor het gebruik, zowel gebruiker als planner.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YD

Yke d.

Teamleider

Real Estate

### "Van Excel naar Teamlead!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2025

Inmiddels maken we de maandroosters in een handomdraai. Het systeem is gebruiksvriendelijk en werkt ontzettend prettig. Met Teamlead kun je eenvoudig samen met collega’s wijzigingen doorvoeren, en het team krijgt direct een melding van aanpassingen in hun rooster. Dat zorgt voor transparantie en snelheid. Het dagelijks werken met Teamlead gaat eigenlijk vanzelf: intuïtief, efficiënt en gewoon heel handig. Wij zijn blij met deze stap – Teamlead maakt ons werk echt makkelijker!

Pros

Na jarenlang met Excel gewerkt te hebben, zijn we bij de afdeling Klantcontact van Eigen Haard overgestapt naar Teamlead – en wat een verschil!

Cons

Het inrichten kostte even wat tijd, en het bijhouden van de skills van de medewerkers vraagt om discipline.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Kwetsbaarheid van de formules Je kunt er niet met meerdere personen tegelijk in werken Teamlead meet ook de adherence van de medewerkers

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Jacquelien S.

Sr. Klantadviseur Roosterplanner

Construction

### "Superfijn systeem"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 30, 2025

Gebruiksvriendelijk en overzichtelijk bij problemen/vragen wordt je snel geholpen. Verbeteringen worden vrijwel altijd doorgevoerd.

Pros

Overzichtelijk in gebruik geen poespas Zelf taken toevoegen met kleurstellingen Verlofaanvragen zijn makkelijk te verwerken

Cons

Grootste nadeel is dat er nog steeds veel handmatig moet maar dat komt ook omdat wij met vrijwel alleen maar flexkrachten werken

Alternatives considered

[CHECKS](https://www.capterra.com/p/253536/Checks/)

Reasons for choosing Teamlead

Teamlead had al veel ervaringen met woningcorporaties en was gelijk duidelijk en overzichtelijk

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Joy B.

Coördinator Klant Advies en Toewijzing

Construction

### "Praktisch, overzichtelijk en prettig in gebruik"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 14, 2025

Wij zijn erg tevreden over Teamlead. Het systeem is gebruiksvriendelijk en werkt prettig in de dagelijkse praktijk. We werken standaard met een basisrooster, maar omdat dit regelmatig wijzigt, is het ideaal dat we het rooster snel en eenvoudig kunnen aanpassen. Teamlead maakt het gemakkelijk om medewerkers in te delen op basis van de basisbezetting. In één oogopslag zien we waar extra inzet nodig is, hoe de bezetting eruitziet tijdens piekmomenten en waar we collega’s kunnen inplannen wanneer de bezetting minimaal is. Ook voor onze collega’s is het systeem overzichtelijk en prettig in gebruik. Dankzij de verschillende kleuren in het rooster zijn de werkzaamheden duidelijk verdeeld, zodat iedereen precies weet waar hij of zij aan toe is.

Pros

Wij zijn ontzettend blij met Teamlead. Het systeem maakt het eenvoudig om onze medewerkers in te delen op basis van de basisbezetting. In één oogopslag zien we waar extra inzet nodig is en en waar we collega’s kunnen inplannen wanneer de bezetting minimaal is. Ook voor onze collega's is het systeem heel overzichtelijk en prettig in gebruik. Door middel van verschillende kleuren kunnen we de werkzaamheden duidelijk verdelen in het rooster, zodat iedereen precies weet waar hij of zij aan toe is.

Cons

Eigenlijk zou het handig zijn als je een ‘schaduwrooster’ kunt maken voor situaties waarin iemand waarschijnlijk de volgende dag nog ziek is. Zo kun je een wijziging alvast voorbereiden en deze met één druk op de knop doorvoeren zodra dat nodig is.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RP

Robert P.

WFM specialist

Real Estate

### "Good, easy planning tool with a nice group of people behind it."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 17, 2025

Overall a good experience. Easy software that meets the requirements. Quickly implemented with a nice group of people and that for a good price.

Pros

\- Easy tool - No unnecessary functions or fields - Good guidance - Good prize for the product you get Very good experiences with Roosterplanner. Nice group of people who thought along well, implemented quickly and delivered the product well.

Cons

There are still some further developments that can't go fast enough for me :) That's about it I guess.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CV

Charlotte v.

Medewerker Kwaliteit

Real Estate

### "Zeer tevreden, echte aanrader!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 9, 2024

Heel prettig! Mooie tool, goede demo, denken in mogelijkheden, prettig contact, geduldig, vriendelijk, toegankelijk en zeer goed bereikbaar.

Pros

Het 'less is more' concept. Precies wat je nodig hebt zonder heel veel extra mogelijkheden waar je niet op zit te wachten.

Cons

Kan zo niets bedenken. Zeer tevreden en geen nadelen tegengekomen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SV

Simone V.

Senior Klantcontactcentrum

Real Estate

### "Rooster Planner, een echte aanrader"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 6, 2024

Rooster Planner bevalt goed. Je werkt vanuit een basisrooster, maar kan per dag de standaard planning aanvullen met taken. De taken wisselen bij ons per dag omdat de werkvoorraad steeds wisselt. Aanpassingen in het rooster zijn snel en gemakkelijk door te voeren. Ook het verwerken van verlofaanvragen gaat heel eenvoudig waardoor vakantieplanningen heel snel zijn doorgevoerd.

Pros

Per dag in één oogopslag inzicht in de bezetting van die dag. Doordat je een minimale bezetting per taak kan ingeven zie je ook direct waar de knelpunten ontstaan bij ziekte, vakantie of andere afwezigheid.

Cons

Wanneer er een nieuwe medewerker start ben je verplicht een nieuw basisrooster te maken en neemt het systeem niet automatisch de nieuwe medewerker mee in het rooster vanaf de datum indiensttreding.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

In teams weinig overzicht en kan je niet gemakkelijk taken toe wijzen. Te weinig overzicht en teams is minder gebruiksvriendelijk.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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