# Better Reports Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Better Reports the right Reporting solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228181/Better-Reports/reviews --- Better Reports 4.9 (167) [View alternatives](https://www.capterra.com/p/228181/Better-Reports/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Better Reports Ease of use 4.5 Customer Service 5.0 ## Pros and Cons in Reviews Becky D ownerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Anytime I am looking to run a specific report and I am unsure where to find the numbers they have been extremely helpful and have created several custom reports for my dashboard with no hassle.“ February 16, 2026 JS Jake S Technical Operations ManagerTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 6-12 months. “My finance team relies on it and the only times it lets them down, it's an issue with shopify, not Better Reports.“ May 7, 2025 DL Danielle L Store Manager and Division TrainerRetail, 201 - 500 employeesUsed the software for: 1-2 years. “It's my go to for so many things that I have to do as a manager. When I help new managers, I make all of their custom reports based on mine but with their stores.“ June 6, 2025 DL Danielle L Store Manager and Division TrainerRetail, 201 - 500 employeesUsed the software for: 1-2 years. “It's difficult to make your own reports, sometimes, not because of anything Better Reports is doing!“ June 6, 2025 MW Mitch W Senior Director of EcommerceSporting Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Better Reports effortlessly addresses any gaps in your Shopify data, providing an extensive catalog of ready-to-use reports immediately upon installation.“ July 23, 2024 JS Jake S Technical Operations ManagerTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 6-12 months. “Some items could maybe be a bit clearer, but honestly like most people I don't always read things thoroughly and submit a support ticket anyway :)“ May 7, 2025 MA Marcela A DTC E-commerce Retail Inventory Control SupervisorApparel & Fashion, 51 - 200 employeesUsed the software for: 1-2 years. “It has helped me track sales, inventory, and refunds more accurately than Shopify’s native tools.“ September 29, 2025 CR Cody R ShopkeeperRetail, 2 - 10 employeesUsed the software for: 1-2 years. “I am unable to report on an cons at this time. “ June 10, 2025 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lindsey L. Owner Food & Beverages Used the software for: 2+ years ### "Better Reports... More like top notch reports!" January 7, 2026 5.0 Top notch and I will always highly recommend them! I haven't upgraded my Shopify plan because I honestly like their reports more than Shopifys. Pros I can always count on Better Reports to reach out either same day or by the next day. Communication is always top notch and if they need more clarification they send a detailed email and or a video showing what they need. They are also great to work with! Cons I truly can't think of anything that I don't like about Better Reports. They have helped me within hours of each time that I need assistance on a custom report. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I made the switch because they limit you on what you can do in their basic subscription. I honestly think you should always be able to view your live inventory in all subscriptions in Shopify, but they have to make money somewhere I guess. Better Reports is more affordable and I'm sure will always be easier to use. Review Source DB Duffy B. owner Retail Used the software for: Less than 6 months ### "Shopify is better with Better Reports" June 18, 2025 5.0 I have used them to get info that I used to get with my old POS, Retail Management Systems. They had the best reports, and you could filter them for exactly what you need. Now with Better Reports, I can get the same info. Pros Shopify is wonderful in so many ways, but their reporting is lacking. Better Reports has helped me get the information I need. The new sales tax reports from Shopify are long and confusing, I could not see the amounts I needed to report. I emailed the help desk and within hours had the correct info in a "made for me" sales tax report. It actually is easier to read than Shopify's old report. Cons I haven't had a Con yet. I of course wish the information I need was included in my Shopify monthly charge, however if you need the info in order to make correct business decisions, $39.90 a month is worth it. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) I added Better Reports to my Shopify Admin to get the needed metrics Review Source SM Sarah M. Owner Consumer Goods Used the software for: 1-2 years ### "Time saving app" February 18, 2026 5.0 Pros There is a report for everything I need - very easy to use and when I have questions, customer service is the best part of This app. They are happy to help when I need assistance creating specific reports and it has been a huge time saver for me. Cons Sometimes with so many choices it can be hard to narrow it down and figure out how to make a specific report however customer service always helps me immediately in these situations. Review Source ZT Zach T. Head of Retail Operations and Tech Food Production Used the software for: 2+ years ### "Trusted platform built for success!" February 6, 2026 5.0 Extremely knowledgable team! Quick to help with any data needs or assistance! Platform itself has a slight learning curve but is extremely robust and can be used by both beginners and advanced users alike. BetterReports has become a vital piece to our daily operations as well as allowing us to get granular with reporting on a day to day basis! Pros Simplicity in creating custom reports. Out the box reports helpful to get started with. The automation and connectivity to both email & Google Sheets is huge! Cons slight learning curve when first starting out if unfamiliar with transforming data. Load times for larger data sets can be rather long but tolerable Review Source KN Kyle N. Director of Operations Real Estate Used the software for: Less than 6 months ### "Great Product and Service" February 12, 2025 5.0 Excellent product that just works, and great customer service! I've never had a question I couldn't get an answer to and they're fast. Pros It's as easy as building a pivot table and the scheduling is insanely useful. Cons Inability to append data to the same sheet. It's easily remedied with a script but would be nice. Alternatives considered [Databox](https://www.capterra.com/p/154024/Databox/)[Fivetran](https://www.capterra.com/p/170147/Fivetran/)[Plecto](https://www.capterra.com/p/160483/Plecto/) Reason for choosing Better Reports They had all the metrics I needed. We don't use helpscout in the "conventional" way so we needed a more customizable solution. Review Source TO Tom O. Owner Retail Used the software for: 2+ years ### "Better Reports comes through for me again. " February 3, 2025 5.0 They are so good at what they do I almost wish I had more problems for them to solve. Pros They always understand my problem thoroughly and respond with solutions that make my life easier. Cons I have had no issues with Better Reports, nothing negative to report. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Because Shopify's reports are garbage and bad Review Source VR Verified Reviewer Director of Business Transformation Retail Used the software for: 2+ years ### "Great support!" January 16, 2026 5.0 I always get the support I need, and they go the extra mile to resolve my requests. \[sensitive content hidden\] is truly great! Pros Speed, proactiveness and clarity on their answers. I always get the support I need, and they go the extra mile to resolve my requests. Cons The price is quite high and it is per store on Shopify. It would be great if they could offer different plan tiers to favor the smaller merchants. I also do not love the interface of their reports, and that it is not easy to recover deleted reports. I would appreciate a better UX/UI. Review Source Becky D. owner Retail Used the software for: 1-2 years ### "Helpful and Easy To Use, Even When New To Looking At Analytics" February 16, 2026 5.0 Easy to use, helpful if you are not naturally strong at analyzing your numbers. I recommend to other Shopify owners looking for higher quality reports. Pros I appreciate the value provided to my business by Better Reports. Anytime I am looking to run a specific report and I am unsure where to find the numbers they have been extremely helpful and have created several custom reports for my dashboard with no hassle. Cons No cons to report. It is a simply layout and design, but I appreciate that I am paying for ease of use and excellent customer service as opposed to paying for high end looking graphics. Review Source NN Nikola N. Head of E-Commerce Cosmetics Used the software for: 1-2 years ### "Get any report and data you need 10/10" March 4, 2026 5.0 10/10 - that's all I can say, I've been using them for a year now, and I can create any report and get any data I want. Pros The data and reports you get from them is incredible. And their customer support/agents are incredible, very fast replies and they always make sure you get the best experience. Cons Their whole system is a bit complex, but that's completely understandable with the amount of data you can extract. Plus their agents are replying SUPER fast and they can craft you any report you want, so there is nothing I least like. Review Source BA Bryan A. Marketing Consumer Goods Used the software for: 1-2 years ### "Custom Data that Meets Our Needs" March 5, 2026 5.0 I am very happy with the service and response time working with their team. The data we have been able to extract has been critical to making informed decisions. Pros The ability to get custom reporting that matches the data we need to make informed decisions. Also, the support I have received in creating these reports. Cons I do believe the service is expensive though I continue to see the value. Like most people would always like services cheaper. Review Source JB Jenna B. Sr. Ops Manager Apparel & Fashion Used the software for: Less than 6 months ### "Great support + capabilities" May 7, 2025 5.0 very satisfied with this product and it's capabilities. Above all the support team is outstanding and very responsive. Pros I needed a custom report and their support team was able to create that report for me and adjust it based on my needs. Cons I would say that the report i needed wasn't already built however, the team was able to build for me so it wasn't a con with no resolution Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) limited capabilities with shopify analytics and lack of support Review Source kR kerri R. Cheif Creative Officer, Founder Luxury Goods & Jewelry Used the software for: 2+ years ### "The best app " April 18, 2025 5.0 Easy to use and create my own reports and if you get stuck, there team is literally responsive any time of day, and will make it for you. Pros They are the single best app to work with. Better Reports has superb customer service and often reply in minutes with custom reports and continue to tweak until perfect. I highly recommend this app Cons I’d like to be able to organize my custom reports better. I’ve suggested they allow the merchant to create folders for the custom reports we created so that they are easier to find. Review Source BO Brendan O. Co Founder Apparel & Fashion Used the software for: 2+ years ### "Why Better Reports is the Best!!!" March 22, 2025 5.0 I am amazed at the data we can pull from Better Reports which has enabled us to make better decisions & enable us to scale our business. Customer service is always over & above expectation. Pros The versatility & the great customer service from Ciara. Cons Nothing at all it's our favourite app on Shopify. Review Source TB Thiago B. IT Director Retail Used the software for: 1-2 years ### "Better Reports The Best" February 11, 2025 5.0 \[sensitive content hidden\] is awesome! When I request help with a report, she is on top, and I hear back from her and the BR within minutes. It is hard to find a great tool with great support! You can get it with Better Reports Pros They make our lives easier with Data, and the people there are fantastic (\[sensitive content hidden\], etc...) Cons Roll Limitation with Google Sheets for scheduled reports Review Source DF David F. Director Cosmetics Used the software for: 6-12 months ### "\[sensitive content hidden\] is amazing " May 8, 2025 5.0 Literally needed a report and they set it up for me. Like having an in house coder. Pros Top class support from start to finish. Fully understanding the intricacies of the brief. Cons I can’t think of anything negative to mention Review Source SE Stephanie E. Head of Retention Health, Wellness and Fitness Used the software for: 1-2 years ### "Very happy with Better Reports" March 13, 2025 5.0 Great experience, wenow have confidence we can build any report if there's a data point to it. Pros Detailed reporting and a very responsive support team to help you build any report needed Cons It can be complex to get the hang of it at first. Review Source BL Bri L. Warehouse Fulfillment Manager Apparel & Fashion Used the software for: 1-2 years ### "Better Reports" January 17, 2025 5.0 Very pleased! They are always fast to respond and willing to adjust reports on the fly as needed. Pros That are quick to respond and are very helpful with generating a report tailored to my needs. Cons I wish it was easier to build my own report without having to ask. Review Source AE Alexander E. CEO Food & Beverages Used the software for: 6-12 months ### "Great app!" December 13, 2024 5.0 Great experience overall! Great customer support and customizable reports. Pros Great customer support! Ability to customize reports that fit my business needs Cons Nothing that I can think of. That I did not start using them earlier maybe :) Review Source GL Ginny L. Ecommerce Merchandiser Consumer Goods Used the software for: Less than 6 months ### "Great experience" March 11, 2025 5.0 Pros Customizable aspect - how we can add relevant columns, measures to the report Cons Sometimes some measures are not clear so we have to reach out to the team but they have been helpful Review Source NV Niek V. CEO Industrial Automation Used the software for: Less than 6 months ### "Great Service" May 28, 2025 5.0 Use it for my profit calculation, overall really happy. Nothing else to share here that I didn't share above Pros Great support and amazing customisations. It's (looking at what our usecase is) relatively expensive. But they definitely delivered Cons It loads a little slow when having a lot of records. Besides that I don't like that the fact that they charge a premium based on chaniging the shopify plan Review Source RM Ruud M. Owner Wholesale Used the software for: 1-2 years ### "Great support" December 16, 2024 5.0 I'm not so technical myself but the Better Report team is helping me out with generating all the reports I want. Makes my life so much easier. Pros With Better Reports we can make all the Shopify reports we want. It helps us grow our business. Cons It's not very easy to generate custom reports but luckely the support team is helping us to do that. Review Source DC Doug C. Marketing Entertainment Used the software for: 1-2 years ### "Best App Support" October 8, 2024 5.0 Overall good but the support when it gets tricky sets it apart Pros The support is excellent. The simple stuff is easy to do and the drop ins from products is good Cons programming language level detail is harder to understand Review Source NL Nick L. Ecommerce Manager Music Used the software for: Less than 6 months ### "Better Reports - Highly Recommended! " September 25, 2024 5.0 Overall, fantastic, as mentioned the reports are user friendly and easy to pull, and also very easy to tailor the reports for the information you need. Pros They are very easy to use, and the support team is super helpful and fast! makes my life running our site so much easier! Cons They have always exceeded my expectations! Review Source MW Mitch W. Senior Director of Ecommerce Sporting Goods Used the software for: 2+ years ### "Amazing Product with Even Better Support" July 23, 2024 5.0 It truly doesn’t get any better. The support is world-class, and the tool performs exceptionally well. Pros Better Reports effortlessly addresses any gaps in your Shopify data, providing an extensive catalog of ready-to-use reports immediately upon installation. This allows for quick access to vital insights. Custom report creation is also straightforward, and their exceptional support team is always available to assist or even create a report for you if needed. Cons I have no significant criticisms regarding the tool and platform. Every experience with both the tool and the team behind it has been exceptionally positive. Review Source AT Aleksander T. Shopify FrontEnd Developer Information Technology and Services Used the software for: 1-2 years ### "Great advanced reports, good support" September 25, 2024 5.0 I have been using Better reports for a couple of years. I always get the kind of reports Im looking for. Naver failed. Pros Great and friendly Support, high definition reports, Cons Not really many, I guess having to pay for it :) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.