--- title: "Better Reports Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Better Reports the right Reporting solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/228181/Better-Reports/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Better Reports 4.9 (174) [View alternatives](https://www.capterra.com/p/228181/Better-Reports/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Better Reports Ease of use 4.5 Customer Service 5.0 ## Pros and Cons in Reviews TV Therese V Marketing ManagerPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “This is the first time I've needed to reach out to customer service at Better Reports, and they were able to quickly and easily help me fix the issue I was experiencing because of a Shopify change.“ July 29, 2026 MV Michela V Owner and ConsultantApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “My one wish is for an option to view historical inventory, but that's not a feature Shopify offers.“ June 18, 2026 TV Therese V Marketing ManagerPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “Really appreciated how fast and efficient \[sensitive content hidden\] was with not only building a new custom field, but also with updating the reports that already existed!“ July 29, 2026 LC Libby C Customer Service and Marketing SpecialistRetail, 51 - 200 employeesUsed the software for: 1-2 years. “It's difficult to find the correct starting report sometimes, permissions issues may get in the way of the project.“ May 21, 2026 Becky D ownerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Anytime I am looking to run a specific report and I am unsure where to find the numbers they have been extremely helpful and have created several custom reports for my dashboard with no hassle.“ February 16, 2026 AO Alan O warehouse managerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I still struggle to create mine my own reports, not exactly sure if I’m doing it right.“ May 22, 2026 DB Debbie B Ecommerce Customer Care Operations LeadRetail, 201 - 500 employeesUsed the software for: 1-2 years. “I love being able to create my own reports and if I need help, the Better Report team is always there to help me.“ June 11, 2026 JS Jake S Technical Operations ManagerTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 6-12 months. “My finance team relies on it and the only times it lets them down, it's an issue with shopify, not Better Reports.“ May 7, 2025 ## Showing most helpful reviews Showing 1-25 of 174 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexandra K. COO Used the software for: 1-3 years ### "10/10 Customer Service and a Truly User-Friendly Experience" November 9, 2026 5.0 We are able to get more in depth reporting with better reports. Pros The customer service is 10/10, they are fast, reliable and always find a solution! The service is also very user friendly. Cons Would be nice to organize the reports a bit more, and possible add notes within the reports. Review Source R Reviewer Marketing Manager Used the software for: 3-5 years ### "Great Customer Service Experience" July 30, 2026 5.0 Pros This is the first time I've needed to reach out to customer service at Better Reports, and they were able to quickly and easily help me fix the issue I was experiencing because of a Shopify change. Really appreciated how fast and efficient \[sensitive content hidden\] was with not only building a new custom field, but also with updating the reports that already existed! Cons The more flexible the elements are that can be added to a report, the better. Already, Better Reports is our default reporting app and where we go instead of using any of Shopify's analysis. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Great Customer Service " July 10, 2026 5.0 Great support and quick response time clear and concise feedback and reporting able to be updated immediately Pros Actively responded easy to navigate \[sensitive content hidden\] gave outstanding support she was very responsive and helped me Cons Alot to filter and navigate while going through each of the different reports we have so many different reports Review Source R Reviewer Owner and Consultant Used the software for: 3-5 years ### "Best reporting App! Real people, not robots!" June 22, 2026 5.0 Wonderful. I love the team, I love how quick they are, and how much they understand the data - not just how to format, but also what answers I'm looking to solve with the reports I'm creating. I use Better Reports for all my clients and consider it the best in class for reporting. Pros The people! It's so refreshing to talk to real analysts, not just robots. The team is incredibly fast to respond (within hours if not minutes), and they are always able to solve my problems, provide solutions, and create some really complex reports. Cons There's really nothing I don't like! My one wish is for an option to view historical inventory, but that's not a feature Shopify offers. More of a con on Shopify than better reports. Review Source R Reviewer Owner Used the software for: 1-3 years ### "5 start service " June 16, 2026 5.0 I am loving it! I have a hard time customize the report forms however you help me very quick every time. Pros The help center is always helpful in time manners!!! You help me make all the report forms. It is very helpful to have the daily report schedule everyday. Cons It is complicated. It is hard to customize the report forms on my own. There are no option for every 2 weeks report option. (So we use every week instead) Review Source R Reviewer Ecommerce Customer Care Operations Lead Used the software for: 1-3 years ### "Better Reports and Customer Service are fun to work with" June 15, 2026 5.0 The reports are easy to create, and the customer service is awesome to work with. You don't need to wait for responses, they are very quick. Pros I love being able to create my own reports and if I need help, the Better Report team is always there to help me. Cons It would be nice to have a feature that a report can't be modified except by the person that created it. Like have a save as feature if someone wants to piggy-back off of another report. Review Source R Reviewer warehouse manager Used the software for: 1-3 years ### "Better reports review" May 29, 2026 5.0 Have used it many times, very indept and customer service is excellent. It’s great to be able access that info so easily Pros Ciara was extremely helpful providing whatever reports I requested. It’s never a bother for her or her colleagues to assist Cons I can’t really think of much. I still struggle to create mine my own reports, not exactly sure if I’m doing it right. Review Source R Reviewer Customer Service and Marketing Specialist Used the software for: 1-3 years ### "Thanks Better Reports!" May 28, 2026 5.0 Very very good experience with Better Reports. Usually, whatever I cannot glean from Shopify's data analysis directly, Better Reports helps me find it. Pros It provides the ability to create custom reports to compensate for the lack of reporting in Shopify. I was having trouble creating a report yesterday and tried their AI chat for help. The next morning, I had an email from \[sensitive content hidden\] with a custom report I couldn't quite build myself. Outstanding service. Thank you <3 Cons It's difficult to find the correct starting report sometimes, permissions issues may get in the way of the project. Review Source R Reviewer Head of E-Commerce Used the software for: 1-3 years ### "Get any report and data you need 10/10" March 11, 2026 5.0 10/10 - that's all I can say, I've been using them for a year now, and I can create any report and get any data I want. Pros The data and reports you get from them is incredible. And their customer support/agents are incredible, very fast replies and they always make sure you get the best experience. Cons Their whole system is a bit complex, but that's completely understandable with the amount of data you can extract. Plus their agents are replying SUPER fast and they can craft you any report you want, so there is nothing I least like. Review Source R Reviewer Finance Manager Used the software for: Less than 1 year ### "We love Better Reports!" March 11, 2026 5.0 Excellent to work with! Quick to answer and help make changes. Ease of use when working with test reports! Pros Extremely helpful and caring agent - quick response time! The agent I worked with cared and took the time to help! Cons No complaints at all, my only complaint is that I wish I would have found Better Reports sooner, so grateful! Review Source R Reviewer Owner Used the software for: 3-5 years ### "Better Reports... More like top notch reports!" January 8, 2026 5.0 Top notch and I will always highly recommend them! I haven't upgraded my Shopify plan because I honestly like their reports more than Shopifys. Pros I can always count on Better Reports to reach out either same day or by the next day. Communication is always top notch and if they need more clarification they send a detailed email and or a video showing what they need. They are also great to work with! Cons I truly can't think of anything that I don't like about Better Reports. They have helped me within hours of each time that I need assistance on a custom report. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Shopify is better with Better Reports" June 19, 2025 5.0 I have used them to get info that I used to get with my old POS, Retail Management Systems. They had the best reports, and you could filter them for exactly what you need. Now with Better Reports, I can get the same info. Pros Shopify is wonderful in so many ways, but their reporting is lacking. Better Reports has helped me get the information I need. The new sales tax reports from Shopify are long and confusing, I could not see the amounts I needed to report. I emailed the help desk and within hours had the correct info in a "made for me" sales tax report. It actually is easier to read than Shopify's old report. Cons I haven't had a Con yet. I of course wish the information I need was included in my Shopify monthly charge, however if you need the info in order to make correct business decisions, $39.90 a month is worth it. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Time saving app" March 2, 2026 5.0 Pros There is a report for everything I need - very easy to use and when I have questions, customer service is the best part of This app. They are happy to help when I need assistance creating specific reports and it has been a huge time saver for me. Cons Sometimes with so many choices it can be hard to narrow it down and figure out how to make a specific report however customer service always helps me immediately in these situations. Review Source R Reviewer Head of Retail Operations and Tech Used the software for: 3-5 years ### "Trusted platform built for success!" February 12, 2026 5.0 Extremely knowledgable team! Quick to help with any data needs or assistance! Platform itself has a slight learning curve but is extremely robust and can be used by both beginners and advanced users alike. BetterReports has become a vital piece to our daily operations as well as allowing us to get granular with reporting on a day to day basis! Pros Simplicity in creating custom reports. Out the box reports helpful to get started with. The automation and connectivity to both email & Google Sheets is huge! Cons slight learning curve when first starting out if unfamiliar with transforming data. Load times for larger data sets can be rather long but tolerable Review Source VR Verified Reviewer Director of Business Transformation Used the software for: 3-5 years ### "Great support!" January 28, 2026 5.0 I always get the support I need, and they go the extra mile to resolve my requests. \[sensitive content hidden\] is truly great! Pros Speed, proactiveness and clarity on their answers. I always get the support I need, and they go the extra mile to resolve my requests. Cons The price is quite high and it is per store on Shopify. It would be great if they could offer different plan tiers to favor the smaller merchants. I also do not love the interface of their reports, and that it is not easy to recover deleted reports. I would appreciate a better UX/UI. Review Source R Reviewer owner Used the software for: 1-3 years ### "Helpful and Easy To Use, Even When New To Looking At Analytics" March 2, 2026 5.0 Easy to use, helpful if you are not naturally strong at analyzing your numbers. I recommend to other Shopify owners looking for higher quality reports. Pros I appreciate the value provided to my business by Better Reports. Anytime I am looking to run a specific report and I am unsure where to find the numbers they have been extremely helpful and have created several custom reports for my dashboard with no hassle. Cons No cons to report. It is a simply layout and design, but I appreciate that I am paying for ease of use and excellent customer service as opposed to paying for high end looking graphics. Review Source Jenna B. Sr. Ops Manager Used the software for: Less than 1 year ### "Great support + capabilities" May 8, 2025 5.0 very satisfied with this product and it's capabilities. Above all the support team is outstanding and very responsive. Pros I needed a custom report and their support team was able to create that report for me and adjust it based on my needs. Cons I would say that the report i needed wasn't already built however, the team was able to build for me so it wasn't a con with no resolution Review Source R Reviewer Owner Used the software for: 3-5 years ### "Better Reports comes through for me again. " February 4, 2025 5.0 They are so good at what they do I almost wish I had more problems for them to solve. Pros They always understand my problem thoroughly and respond with solutions that make my life easier. Cons I have had no issues with Better Reports, nothing negative to report. Review Source R Reviewer Store Manager and Division Trainer Used the software for: 1-3 years ### " \[sensitive content hidden\] is Amazing!" June 6, 2025 5.0 I love Better Reports! It's my go to for so many things that I have to do as a manager. When I help new managers, I make all of their custom reports based on mine but with their stores. It's easy to use when you know how to use it. Pros I love how you can reach out at any time and have someone help you build a custom report based on your needs! \[sensitive content hidden\]was so quick and helped me jumpstart a report that people in my company did not think of previously! \[sensitive content hidden\]asked me more clarifying questions and was on top of it. Thank you! Cons It's difficult to make your own reports, sometimes, not because of anything Better Reports is doing! Just takes training and looking into what can be done takes time. Review Source R Reviewer Store Manager Used the software for: 1-3 years ### "Creating Reports" June 20, 2025 5.0 Pros Reports are fully customizable, and if I can't figure out how to create a report, the Better Report team helps me make it possible Cons I don't think there is anything I dislike. there is so much you can do with the reports and someone is always willing to help if I can't figure it out Review Source R Reviewer Founder Used the software for: 1-3 years ### "Founder and Data Nerd" April 14, 2025 5.0 I was dreading setting up a proper data transfer and ETL processes as a solo entrepreneur. For small business owners who enjoy data analytics but don't have the time and/or resources to set up a proper data warehouse, this app is amazing. Very happy customer. Pros Malleability. Able to transform data much more easily than in Shopify. Cons None really to mention. An autosave feature could be nice while building out large reports (rather than manual saves), but that's not a huge issue. Review Source R Reviewer buyer Used the software for: 3-5 years ### "Great Help" April 8, 2025 5.0 always great with replying, helping when needed Pros quick responses, always willing to help! Cons n/a I don't have anything to say that is negative Review Source R Reviewer Co Founder Used the software for: 3-5 years ### "Why Better Reports is the Best!!!" March 24, 2025 5.0 I am amazed at the data we can pull from Better Reports which has enabled us to make better decisions & enable us to scale our business. Customer service is always over & above expectation. Pros The versatility & the great customer service from Ciara. Cons Nothing at all it's our favourite app on Shopify. Review Source R Reviewer President Used the software for: 3-5 years ### "I would give more than 5 stars if I could" March 3, 2025 5.0 I have had a wonderful experience using better reports. The staff has answered my questions quickly and have created countless custom reports for me helping assist the flow of our business improv greatly Pros The usability is great but the service is easily what is best about the app. \[sensitive content hidden\] especially has been wonderful. Cons It would be nice to have a favorites list for reports to jump to those more often used ones quickly. Review Source R Reviewer Head of Operations Used the software for: Less than 1 year ### "Great Tool" May 6, 2025 5.0 It helped me thoroughly comprehend my company data and customize whatever I needed. Pros Profound analysis with a whole universe of data to customize and combine. Cons The interface is clunky and a bit complex. However, exploring it a bit is sufficient to understand it all. 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