# mattero Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about mattero Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more.

Source: https://www.capterra.com/p/228183/mattero

---

# 

 mattero Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

mattero

## What is mattero?

Legal software for sole-practitioners, start-ups, small legal firms up to 30 staff, in-house legal teams and barristers. mattero simplifies your matters and streamlines your legal work, saving you time and effort, so you can get on with practising law. Access everything, anywhere, at any time and from any device. Get to work instantly with this cloud-based software that’s surprisingly easy to use.

## What is mattero used for?

[Law Practice Management](https://www.capterra.com/law-practice-management-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

A$30

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for mattero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mattero.com.au&name=mattero)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### mattero

4.8 (20)

VS.

[4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/)

Starting Price

A$30

Per User, Per Month

Starting Price

$49

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (20)

Ease Of Use

4.6 (1,686)

Value For Money

4.9 (19)

Value For Money

4.5 (1,480)

Customer Service

4.7 (19)

Customer Service

4.7 (1,527)

## mattero alternatives

[4.6 (783)](https://www.capterra.com/p/115613/MyCase/reviews/)

Starting price

$49.00

Per User, Per Month

[4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/)

Starting price

$109.00

Per User, Per Month

Highest Rated

[4.8 (76)](https://www.capterra.com/p/165422/CloudLex/reviews/)

Starting price

Contact vendor for pricing

[4.4 (60)](https://www.capterra.com/p/75540/Centerbase/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/228183/mattero/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Email Management

4.1 (12)

66.67% of 12 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Legal Case Management

4.1 (11)

54.55% of 11 reviewers that rated this feature as important or highly important

Systematic approach to handling legal cases, matters, or projects within a law firm or legal department

Billing & Invoicing

4.6 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Document Generation

3.9 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Custom forms to streamline repetitious aspects of a document

Time Tracking

4.9 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Measure and track time including hours worked and paid time off (PTO)

Document Management

4.2 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

mattero 27 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Track the list of items required to be billed/invoiced to clients

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Private online space that lets businesses securely share documents and provide information access to clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

Manage, store and organize emails within the system or via third-party apps

Store, manage and track all forms in a centralized location

Systematic approach to handling legal cases, matters, or projects within a law firm or legal department

Ability to record, store, update, and retrieve information

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Measure and track time including hours worked and paid time off (PTO)

Manage bookkeeping for client trust accounts

Get Advice

We can help you find the software with the features you need.

Features

4.3 (20)

4.3

Based on 20 reviews

## Pricing

Value for money

4.9 (19)

Free Trial

Basic

A$30.00

Per User,Per Month

Value for money

4.9 (19)

4.9

Based on 19 reviews

## Integrations

[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

InfoTrack](https://www.capterra.com/p/234460/InfoTrack/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (19)

4.7

Based on 19 reviews

## User reviews

Overall rating

4.8

Based on 20 reviews

Filter by rating

5(15)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

YG

Yule G.

Group Legal Counsel

Legal Services

### "Great for in-house"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 25, 2021

I am a big fan of mattero. It allows me to efficiently move between multiple matters without needing to think about it. I don't use all the features because, for instance I don't bill as an in-house lawyer. However mater management is excellent. Document management works exactly as wanted, and the previews are very well executed and useful.

Pros

This software gets the fundamentals right. It has an easy to use, intuitive interface. It's not bloated with unnecessary or hard to find features. It's easy to set up and use for matter/document management and time recording. It was quick to set up, though probably easier for me given I was establishing a new in-house function within a business.

Cons

Document automation is important to how I run a legal practice and didn't find mattero practical for my purposes. It does work, but will clog matter details pages with mostly unused additional fields if relied upon widely.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 26, 2021

Hello Yule, thank you for giving mattero such a positive review. One of our team will reach out to you to discuss the document automation merge features. We greatly appreciate the feedback.

NJ

Narinder J.

Principal

Law Practice

### "Best software around"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 23, 2021

Perfect. Seamless and I hope that it continues this way.

Pros

It is intuitive and designed for those who don't want to jump through multiple hurdles just to complete a simple task. I felt comfortable with it from the start and having tried at least 3 other software products, I would rate this as the best. But the product is also value for money and perfectly priced. So don't increase your prices! Top marks for customer service, big shout out to Celeste. Polite, helpful and understanding of old cranky lawyers who struggle with IT.

Cons

Often when you discount a bill or "but say" an invoice, you want the client to be able to see it. While the invoice can be adjusted, need to be able to show the discount.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 25, 2021

Hello Narinder, thank you for this wonderful review. We are so pleased you find the software of value and happy with the responsiveness from our team. With regards to the discount display on the invoice, there are fields available to display the discounted amount. One of our team will touch base with you to take you through the process. Thank you.

SP

simone p.

Managing Director

Law Practice

### "Mattero"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 18, 2021

Pros

Overall it is easy to use on a daily basis and can see snap shot of where we are at quickly

Cons

I would like to be able to breakdown into sub files more easily- and for this to be more easily seen, have integration with some of my other software, and easier adjusting of bills. Some of this is probably just better education on me how to use

Reasons for choosing mattero

Better price point with the basics I needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 22, 2021

Simone thanks for the review and feedback. One of our team will reach out to you regarding any questions you may have.

EH

Emma H.

Director/ Founder

Legal Services

### "A great practice management software system for boutique firms"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2021

The customer support has been wonderful - regular follow ups, a great how to video library and receptiveness to new ideas, such as integration with Zapier and support to try new things.

Pros

Mattero is an intuitive and easy to use practice management software. Easy to set up and train staff, it helps keep track of emails and documents with ease. As a bonus I can use it with my Mac without glitches and not all practice management software providers can guarantee that.

Cons

We are yet to use all the features - for example coding documents and will be exploring this in the coming months.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 22, 2021

Emma, thank you for the glowing review. We greatly appreciate your ideas and feedback.

MA

Michael A.

Principal

Law Practice

### "Easy to use and implement without the oversell"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 3, 2021

Pros

I selected this product for the price point in the market point and the flexibility it offered in terms of month to month subscription and the features it offered. The market is saturated with products that offer you things you will never need, and they charge you for those features, and try to lock you in for 36 months so you become dependent on their product. Mattero and \[SENSITIVE CONTENT\] have the right ethos for my ILP and the software has worked now for 7 months. There are some things in the horizon that will make this software very difficult to compete with in the marketplace, and thank you \[SENSITIVE CONTENT\] for sharing those.

Cons

The Office 365 integration is reliable on desktop. It is not very good once you move to the mobile app. There are enhancements in the works.

Alternatives considered

[Actionstep](https://www.capterra.com/p/139923/Actionstep/)

[LEAP](https://www.capterra.com/p/147413/LEAP/)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

Reasons for choosing mattero

I didn't like the pressure sales tactics of the others. Price and functionality were the most important considerations for me, especially while working out my revenue streams, and flexibility to disengage if the product wasn't working for me. \[SENSITIVE CONTENT\] offered that maturity that the others wouldn't.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 11, 2021

Michael, thank you for the positive review. We greatly appreciate your honest appraisal.

EM

Elaine M.

General Counsel

Facilities Services

### "Review of Product - Mattero"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 3, 2021

Positive experience, although I would like to better understand how I can use reporting features so that I am able to get a picture of work flow and volume for the purpose of reporting to Management.

Pros

The features that I like are that is is easy to use and implement. It is compatible with Microsoft platform.

Cons

There isnt anything in particular that comes to mind.

Reasons for choosing mattero

Good price point, easy to implement and had the features that we need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 6, 2021

Thank you for the positive review, we appreciate your feedback. I'll pass your question on to the team.

PK

Paraskevi K.

Principal

Law Practice

### "Great PMS for small legal practices!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 3, 2021

Amazing! Love Mattero and the team!

Pros

Mattero is so easy to use, nice, clear and easy to navigate dashboard and options. Great support team who get back to you quickly with an queries you have!

Cons

There are still some features that are being developed but it is obvious Mattero is working fast to make it a very competitive PMS!!!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 6, 2021

Thank you for the fantastic view. It's great to hear that you love mattero.

ND

Nicola D.

principal lawyer

Legal Services

### "Great software for my small law firm"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

August 31, 2021

I enjoy it. It's easy to use and has been great so far with not many issues.

Pros

I find Mattero is very suited to me in my boutique law firm. Me and one other employee use the software and find it very user friendly and simple - there is nothing I think is unnecessary or fiddly. It integrates with Xero which is great for invoicing. I also love that it is web-based and I can access it from anywhere and on my phone. Very suited to a remote worker.

Cons

There are few features I have used before in Lawmaster which Mattero doesn't have, but Lawmaster is much more expensive. The biggest thing I wish I could do is edit PDFs more easily. I have a mac and this feature doesn't work on my computer for some reason.

Alternatives considered

[LawMaster](https://www.capterra.com/p/237710/LawMaster/)

Reasons for choosing mattero

Cheaper and more suited to a small business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 2, 2021

Thank you for the positive review Nicola, we greatly appreciate your feedback.

JM

Joel M.

Director/Lawyer

Legal Services

### "Happy customer - but will get happier"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 31, 2021

We have a single place to manage our documents, invoicing, trust accounting, CRM and reporting. And it doesn't cost us the earth or require excessive IT help.

Pros

It's fairly priced, it was easy to set up and our people like using it. It integrates well with MS Office without weighing them down with massive Add-Ins (which was a problem with our previous service) and it brings together document management and practice management in a seamless way. It's perfect for our small and growing firm and we'll be sticking with it.

Cons

It's new and sometimes that shows - it occasionally feels like it's still under development. In particular, while it's intuitive and easy to use, that could still be improved - it definitely needs to reduce the number of clicks required in a few places. But all of that is just ironing in the corners of the shirt - overall, I like it.

Switched from

[NetDocuments](https://www.capterra.com/p/225425/NetDocuments/)

NetDocs was probably the worst IT experience I've ever had. It literally made our computers groan, it cost too much, it couldn't generate its own file numbers (they told us we should spend more and get a separate practice management tool) and it didn't do our billing or anything other than document management. Hated it.

Reasons for choosing mattero

Not applicable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2021

Joel thank you for your review. It's great to hear such positive and constructive feedback. We really appreciate it.

AU

Anonymous User

Director

Law Practice

### "Just right for a modern micro law firm"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 31, 2021

The price point got my attention for a free trial then onboarding and creating files was so simple and logical that I was all in from day 2! I can easily create, manage and close files, contacts and precedents with reference to short walkthrough videos, FAQs or a quick call to customer service. I have linked Mattero with Xero for billing which works well for time based and fixed fee files.

Pros

Simple and logical layout and setup Cloud based Sticks to essential features and does them well Don't pay for unnecessary bells and whistles No boring grey UX!

Cons

Contacts list is general - a column for contact type (client, other side, court, org) would be handy for filtering

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2021

Thanks for the positive review and suggestion idea.

SC

Sarah C.

Director

Law Practice

### "Love Mattero - legal software that is a pleasure to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2021

Pros

It is intuitive, so easy to set up, easy to set up templates. Best support of any legal software tool I have come across. Great to be able to actually talk to a person if you need help. Dashboard is at a glance and it doesnt have bells and whistles that you dont need.

Cons

There are some features still to come but I really like being able to make suggestions and see them taken up.

Reasons for choosing mattero

Australian, easy to use, great support and it is not Leap.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2021

Thank you Sarah for the fabulous review. We're so happy that you love working with mattero.

SI

Sky I.

Administrator

Law Practice

### "The most user-friendly legal software I've used"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2021

Pros

The simplicity and ease of the fully integrated features into Xero and microsoft office, and Infotrack make this software oustanding in it's field. I wouldn't hesitate to recommend it to any legal firm.

Cons

No - everything is perfect, I have no additional suggestions

Switched from

[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)

Wanted an Australian - based software where the support was locally based

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 6, 2021

Sky, thank you for the lovely review and your constant support of mattero.

CA

Cara A.

Founder & Principal Lawyer

Legal Services

### "Great matter management tool for the price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 26, 2021

Fantastic and they are constantly improving it.

Pros

The tools available are easy to use (intuitive). I particularly appreciate the integration with Xero and also that the support team are really accessible. The trust accounting is particularly easy to use.

Cons

I'm looking forward to workflows and also hoping for changes to further support fixed fee billing (although it's workable at present).

Switched from

[Clio](https://www.capterra.com/p/105428/Clio/)

Mattero is certified for trust accounting by the NSW Law Society.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2021

Thank you Cara, we greatly appreciate your feedback.

BF

Brett F.

Director

Law Practice

### "True Cloud Solution"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2021

Excellent customer service and simple, reliable product.

Pros

Ease of use - true cloud solution - ability to integrate with software like Zapier - development roadmap

Cons

I would like differential pricing for lawyers - minor point, but would really like ability to deeply customise templates especially invoices eg: remove sections from template if no data.

Reasons for choosing mattero

True cloud solution - true integration to scale in the digital age - excellent customer service - strong features development roadmap

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2021

Thanks Brett for the great review, we appreciate your feedback.

BC

Bruno C.

Director

Law Practice

### "Great product for small business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 26, 2021

Pros

Mattero is so intuitive and easy to use. We find trust accounting compliance to be extremely easy with Mattero.

Cons

Would love if it synced with Gmail, had a client portal, and also had automatic workflows to increase productivity.

Alternatives considered

[Cleo](https://www.capterra.com/p/234429/Cleo/)

[LEAP](https://www.capterra.com/p/147413/LEAP/)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2021

Bruno, thank you for the great review.

Mana G.

Principal solicitor

Law Practice

### "Great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 8, 2021

Excellent

Pros

Ease of use, speed, mobile version is great, trust accounting is super easy, integrates with Xero...all around a great product

Cons

It would be helpful if you could send emails from the software itself

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 17, 2021

Thank you for the glowing review of mattero, your feedback helps us make continuous improvements to the software.

Monicka Baird B.

Principal Solicitor

Law Practice

### "WE DON'T YELL AT THE SOFTWARE ANYMORE - WE LOVE "MATT""

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 5, 2021

Fantastic at every level.

Pros

Ease of use and logocal processes. The support team are wonderful.

Cons

Too few to mention. The integration with pdf's needs some improvement.

Reasons for choosing mattero

The logical processes, the price (and subscription payments) and the support team. All excelled above all other systems.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 17, 2021

Thank you for the fantastic review, we love that you love mattero!

AE

Antony E.

Principal

Legal Services

### "Software as a service could not have been any harder"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

July 10, 2021

Great company, but software not quite there yet. My specific implementation could have been much less challenging if the system requirements were clearer.

Pros

Easy to use, not great usability but easy enough. On the positive side - the Support team were absolutely amazing.

Cons

Implementation specs did not whatsoever describe the requirements for my hosted email setup in order to function as expected. This mean after 6 months of trying, having upgraded my microsoft 365 account now twice, I now completely do not have email in Outlook anymore. Hours of time on calls with Microsoft and Mattero and still nada! Most frustrating experience ever and I'm still no closer to an answer. It would be great if they can figure out what a successful implementation look s like and tell you. I'm absolutely at the end of my tether!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 6, 2021

Thank you for the recent Capterra review of mattero. Based on our conversations and your feedback, we have expanded our help guides to cover Outlook frequently asked questions. This FAQ expands on the supported versions of Outlook and answers questions related to Gmail and other similar setups. Unfortunately, we hadn't come across a mail setup like yours using the Home/Family levels of Office 365. I hope this information will streamline the process for the next person. Once again, thank you!

BD

Ben D.

Founder & Director

Management Consulting

### "Exception and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 4, 2021

I lobe it and would be lost without it. I am so glad I chose it for its simplicity, features, and price.

Pros

So easy to use with no unnecessary bells and whistles. Seamless integration with Xero.

Cons

A couple. The main one I feel that would be a great step forward is the ability to reply to an email that has been saved in a matter without having to download it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 20, 2021

thanks Ben. We appreciate the review and your support of mattero.

KG

Kristal G.

Executive Administrator

Alternative Dispute Resolution

### "Mattero is fantastic!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2021

Great customer service right from the very beginning. If we need anything they are just a friendly call away. Highly recommend Mattero to mediators and lawyers! Thank you!!

Pros

Easy to navigate; fantastic features; easy to read and find what you are looking for; especially love the preview feature without having to open up documents and convert to PDF; love how easy the mobile layout is to navigate and read; love everything!

Cons

There are no cons, it's a great program to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 20, 2021

Kristal, thanks for the glowing review. We greatly appreciate your support of mattero.

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