# Page 3 | PCLaw Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PCLaw the right Legal Billing solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228264/PCLaw/reviews --- PCLaw 2.8 (80) [View alternatives](https://www.capterra.com/p/228264/PCLaw/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of PCLaw ## Showing most helpful reviews Showing 51-75 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use rD roch D. lawyer Legal Services Used the software for: 2+ years ### "Bad service many bugs in the program" February 9, 2021 1.0 It is not practical to use because of the lack of customer support and frustration at using this software. Our office has been down for three days and calls are not always returned to get the problem fixed. Timer is money and because my calendar went down I could not access a clients file for court appearances and missed court dates because of it . Pros It has a lot of features that helps billing and tracking clients and producing reports Cons It constantly freezes and crashes and it takes reboots to get it going again and in the meantime I dont have access to my calendars or customer reports Review Source kK kathy K. Office Manager Legal Services Used the software for: 2+ years ### "PCLaw" October 24, 2021 3.0 The customer service department has always been helpful and nice Pros I have used this product for over 15 years. I think the product is just ok. Cons It is difficult at times to find the correct report or information you need, easily. Alot of time is wasted trying to find exactly what you need. Review Source JC Jessica C. Law Clerk Legal Services Used the software for: 2+ years ### "Outdated software" February 4, 2020 1.0 Pros It's familiar and most law firms use it. Cons It's outdated and doesn't sync well with other programs. This program froze almost every single day and unless you paid for support (at a large sum) you couldn't get any help. It was extremely frustrating. Review Source PB Pamela B. Firm Owner Law Practice Used the software for: 2+ years ### "Not a fan." June 3, 2020 1.0 We used the product for many years and it overall worked okay for the price. Eventually the updates caused the program to basically not function and we had to switch to a cloud-based program that worked much better. Pros The best part of the software was the customizability of almost everything. Any time something was not a way we liked it, we could just change it. Cons The software complexity can be a little overwhelming if you just need a simple billing software. Also, not cloud accessible. Review Source GS Grace S. Paralegal Law Practice Used the software for: 2+ years ### "Wouldn't recommend" January 20, 2020 2.0 Although the program had some good features and for the most part was easy to learn, the countless problems and inability to create more frequent updates or updates you don't have to pay for ultimately is what drove us to switch software. Cloud-based programs is the way to go. Pros The program was fairly easy to learn and had some good features but only when they worked properly. Cons This program caused COUNTLESS problems and headaches when it came to applying interest on different matters. The credit card processing only sometimes worked properly then one day completely stopped working so we had to log in to a third party processing system then manually enter the payment in PCLaw. You have to pay for new licences every time there is an update. You have to pay for customer support package. Almost impossible to get a hold of anyone. Review Source SC Stephen C. Partner Law Practice Used the software for: 2+ years ### "Frustrated with an antiquated product " January 22, 2021 1.0 Poor and very ill suited to remote working Pros I have been using it for more than 10 years so am familiar with it Cons There is little support and next to no product development. It feels like it was created around 1999 and left to collect dust. They have a more or less monopoly with small firms so they never update it or improve it. Review Source SS Sam S. IT Support Law Practice Used the software for: 2+ years ### "Customer Service nosedive" December 3, 2019 3.0 PCLaw needs a repair weekly. Each repair takes about 1 hour waiting on the phone for a customer support technician. (No online portals or email to send in tickets) Once support technician reviews the errors they escalate to engineer (everytime) engineer won't get back to me for another 48 hours and will always call first thing at 5:00 AM even though stated many times that I am on PST time. It takes the engineer an hour to fix error, so thats another hour lost and wasted. Converting CTREE to SQL is an absolute nightmare. Pros I used to like their support. Not anymore Cons The customer support really took a nose dive. Best to try another Time Matters software solution just because of the time wasted on support calls with this company. Expect to give at least 2 hours of your day per week on support calls. Review Source KF Kaitlin F. Legal Assistant Legal Services Used the software for: 2+ years ### "Good for time entry" October 14, 2020 3.0 Pros Great for entering your dockets and lots of options to do so. Cons Not great for calendar management and not the most esthetically pleasing! Review Source DS Dean S. Attorney Law Practice Used the software for: 2+ years ### "Flawed software" January 7, 2020 2.0 I used it for about ten years, and each year I spoke to company reps about addressing the problems I saw. They promised but never made any attempt to address my concerns. I switched to CosmoLex,and it is significantly better. Pros Integrated time keeping, billing and accounting Cons Poorly formatted bills - columns don’t line up and tech support couldn’t correct it; difficult installation involving database engine, clumsy updating procedure when software versions released Reason for choosing PCLaw Cost. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I needed software structured for a law practice, with trust account tracking Review Source KT Karen T. Manager Used the software for: 2+ years ### "I have been using this in my practice for years now and it works" July 10, 2018 5.0 It's easy to use and organizes everything for our books Pros It's comprehensiveness, easy to use and well navigated. Great for clerks and other staff to use. Explains itself well Cons Can't think of any cons that need to be written. PC covers all our needs. The updates could be more relative to what is needed. Review Source TB Tracy B. Assistant Law Practice Used the software for: 2+ years ### "PC LAW - do not make this your first choice" February 26, 2019 1.0 Very unhappy. Time wasted fixing software problems. Pros There are constant error messages and always calling for support to fix errors. Cons Constant errors in our book keeping. Loss of Trust monies in accounts, loss of payments to accounts. Discrepancies between general journal and reconciliations. Review Source DC Doris C. Paralegal Legal Services Used the software for: 2+ years ### "PCLaw Review" July 23, 2019 5.0 I like using PCLaw as it keeps track of our daily activities and I can search different aspects of the software. Pros It is easy to maneuver and access. I use it daily and the functionality is understandable. Cons Trying to retrieve reports and use other parts that I have never used. Review Source DW David W. Partner Used the software for: 2+ years ### "Terrible experience" August 19, 2017 1.0 Pros The software offered split billing, which is something needed in my practice and not something that exists with lots of companies. Cons Customer service is terrible. The program failed after four years. It simply crashed. Despite spending over the program, they offer no support, unless I pay additional. If I had known about their lack of support for a flawed product, I never would have agreed to purchase this product. Review Source BF Barbara F. Attorney Law Practice Used the software for: 2+ years ### "Freezes; duplicates bank accounts; show unpaid checks that have cleared and been reconciled. " June 22, 2018 2.0 14 years of accuracy and trust in the product, but that was two years ago. Pros That I am leaving it. It worked so well for 14 years. Everything worked find, customer support was ok, billing worked good and trust accounts easily reconciled. Then version 16 came out. Cons Freezes when moving from one client to another; freezes when saving time; will not open, staff complaints, and the lack of support and the broken promises. Review Source Renatta G. Law Clerk Law Practice Used the software for: 1-2 years ### "Easy to use software, very efficient" March 7, 2018 4.0 Ease of use, efficiency, and saved time doing menial tasks. Pros I find the customer support to be extremely useful and prompt; I have had to use it on several occasions and never had an issue getting through or solving my problem. Cons The look of the software is somewhat outdated, but it is still easy to find anything you might be looking for. Review Source VR VANESSA R. Lawyer Legal Services Used the software for: 2+ years ### "Absolute Garbage, Don't Even Think About It!" October 21, 2020 1.0 It was a nightmare through and through. There are so many better options. If you are opening a firm do yourself a favour and don't even think about using this system. Pros There is nothing positive about this software. It is cumbersome, cannot be used on Mac, interface looks like DOS from the 80s. Cons There is literally nothing good about PC Law. It is horrible to use, horrible to deal with PC Law, tech support often has 50+ people in the cue trying to get support. Tech support took 2+ weeks to respond to a problem with the activation code. Review Source MT Mark T. Lawyer Law Practice Used the software for: Less than 6 months ### "terrible support - when it works it is okay" February 11, 2021 2.0 Pros Quick - entering data is very fast and reports, invoices, etc load fairly quickly Cons Support was a nightmare to work with. They do not respond very quickly and you are forced to wait for an agent for chat if you want the fastest response, but when you are busy with other things you don't want to keep your eye on the chat all day just to see when they have an agent available. Server based - makes it very difficult to set up - my IT had to make several attempts and was frustrated with each new little issue that had to be resolved before moving forward. Switched from [CosmoLex](https://www.capterra.com/p/18931/CosmoLex/) Moved to a different company that was using PC Law. Review Source AV Aneta V. Law Clerk Legal Services Used the software for: 2+ years ### "User" June 28, 2023 3.0 I try to avoid using it. Pros The only feature I can say that I like is the fact that it keeps tracking of everything that is accounting wise. Cons It freezes constantly, can't manipulate it much, outdated, not user friendly Review Source YE Yaakov E. Lawyer Law Practice Used the software for: 2+ years ### "Ok, but doesn't beat cloud" October 14, 2020 5.0 Not bad, but I don;t think it can compete with cloud/remote products Pros Works well, and produces the right reports quickly Cons A bit clunky, especially compared to web-based Review Source wH wayne H. Attorney Law Practice Used the software for: 2+ years ### "Since they changed over to SQL the program does not work. It freezes constantly. " July 11, 2017 1.0 Before the upgrade the program worked fairly well. Pros Integration of accounting and billing when before the SQL. It allows you track invoices, and payments, once you understand the system. Cons Doesn't work. Freezes requiring restarts. Customer service typically can't help. They offer "work around for every problem because it doesn't work. Review Source KA KATELIN A. Attorney Law Practice Used the software for: 1-2 years ### "Basic Time Entry Software" November 16, 2018 4.0 I loved the spellcheck feature and of all of the billing softwares I used, PCLaw was the best because it was the most simple. Pros PCLaw is a straightforward, basic, easy-to-use time entry software used for billing. No frills with the software, but no frills are needed! Cons The worst part about PCLaw is that sometimes it would freeze and I would lose all my time entries! Very frustrating. Review Source AA Anthony A. Paralegal Law Practice Used the software for: 1-2 years ### "A mediocre program for small businesses" February 4, 2020 3.0 Pros The way that it mirrored Excel allowed for seamless transposition of time entries. Cons I found it very tedious to have to go back and forth for every single entry to edit time, text, or matter number that it was assigned to rather than being able to do it all in one place. I also found the reports and methodology to be difficult in how to navigate through PCLaw in order to find the appropriate reports to create time records. Review Source LR Larry R. Paralegal Law Practice Used the software for: 2+ years ### "PC Law is an extremely powerful tool in the legal environment" July 16, 2019 5.0 Offers Comprehensive reporting and gives ability to keep all case information, information regarding parties, file notes, assignments and appointments. Pros Provides access to technology tools to streamline projects efficiently and professionally. Cons PCLaw seems a bit intimidating at first but very user friendly. Review Source JW Jacob W. Lawyer Law Practice Used the software for: 2+ years ### "So very great!" March 14, 2019 5.0 Pros This software contains tons of helpful information that I use for my practice. Cons I would like better mobile access to the information. Review Source RU Randy U. lawyer Law Practice Used the software for: Less than 6 months ### "Old User Thoroughly Dissatisfied" December 19, 2018 2.0 I believe PCLAW is yesterdays tech that is not properly supported. I would think Lexis should spend the time to upgrade this program for internet/tablet/phone and reintroduce. Till then avoid at all costs mainly because Lexis support is terrible and worse uncaring. Pros If You can get it working it does everything a lawyer accounting program should do Cons 1\. Customer support could not get my program working after multiple hours over multiple days. My account rep then set up an engineering appointment which necessitated me waiting by the phone that never happened. You can never get anyone on the phone! I wanted badly to use PCLAW and finally just gave up. Review Source Similar Products Featured