--- title: "Time Matters Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Time Matters Software - reviews, pricing plans, popular comparisons to other Law Practice Management products and more." source_url: "https://www.capterra.com/p/228265/Time-Matters/" page_type: "product" language: "en" --- # Time Matters Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Time Matters ## What is Time Matters? For Attorneys who need ultimate power and flexibility, Time Matters is tailor practice management software that helps you and your staff bill more, get more done, and take better care of your clients. ## What is Time Matters used for? [Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Law Practice Management](https://www.capterra.com/law-practice-management-software/)[Legal Calendar](https://www.capterra.com/legal-calendar-software/) Top alternative Featured Overall rating Based on 67 user reviews Reviews sentiment Positive 45% Neutral 22% Negative 33% Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Time Matters?[Manage this product listing](https://www.g2.com/products/pclaw-and-time-matters-time-matters/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Time Matters 3.2 (67) VS. [4.7 (1,747)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (67) Ease Of Use 4.6 (546) Value For Money 2.8 (53) Value For Money 4.5 (485) Customer Service 2.9 (59) Customer Service 4.7 (530) ## Time Matters alternatives [LEAP](https://www.capterra.com/p/147413/LEAP/) [4.3 (546)](https://www.capterra.com/p/147413/LEAP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147413/LEAP/) [8am MyCase](https://www.capterra.com/p/115613/MyCase/) [4.6 (807)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115613/MyCase/) Highest Rated [Smokeball](https://www.capterra.com/p/133656/Smokeball/) [4.8 (360)](https://www.capterra.com/p/133656/Smokeball/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133656/Smokeball/) [8am CasePeer](https://www.capterra.com/p/156217/CASEpeer/) [4.8 (217)](https://www.capterra.com/p/156217/CASEpeer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156217/CASEpeer/) [View all alternatives](https://www.capterra.com/p/228265/Time-Matters/alternatives/) ## FAQs about Time Matters Overview ### Which roles and teams benefit most from Time Matters? Time Matters is most used by legal professionals, including attorneys, paralegals, legal assistants, and law clerks, who need to manage cases, documents, deadlines, and client communications. Law firm partners, office managers, and business managers benefit from its support for firm operations, workflow coordination, billing oversight, and matter organization. Answer based on 62 reviews Overview ### What company size and industries is Time Matters built for? Time Matters is designed for small law firms, with 92% of reviewers from small businesses and 54% in Law Practice. It also serves Legal Services teams at 29%, with limited use among enterprises at 6%, midsize businesses at 2%, and a small presence in Information Technology and Services at 4%. Answer based on 67 reviews Features and Usability ### What are the key features of Time Matters? Time Matters includes core legal practice tools like document management, case management, calendar management, and task management, plus time tracking and billing. Differentiating features include customizable forms and templates, document generation, conflict management, and linked client, matter, and contact records that keep related information accessible in one system. Answer based on 24 reviews Limitations ### Does Time Matters have a lot of bugs or stability issues? Time Matters shows recurring stability concerns, especially around crashes, freezes, upgrades, and third-party integrations. Many legal teams describe trouble with Outlook, Word, Adobe, syncing, and remote access, while some long-time firms say core case management still works once configured carefully and newer versions fix certain long-standing problems. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does Time Matters integrate with? Time Matters integrates with 2 third-party platforms: OneDrive for file storage and QuickBooks Online Advanced for accounting. These catalog integrations cover core document access and financial management needs, giving Time Matters direct connections to widely used business tools. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on Time Matters? Time Matters takes time to learn for most teams, especially admins and firms setting up custom workflows, SQL, or document automation. Basic users pick up calendars, contacts, and case tracking faster. Training is available through in-person sessions, live online training, webinars, and documentation, though reviewers often say support is inconsistent. Answer based on 18 reviews Getting Started and Support ### What customer support options does Time Matters offer? Time Matters provides Email/Help Desk, FAQ/Forum, and Phone Support. Reviewer feedback on support is mixed: some users describe help as thorough and responsive, while others report slow follow-up, unresolved technical issues, and frustration when tickets or escalations do not lead to fixes. Answer based on 9 reviews Features and Usability ### How well does Time Matters handle document management? Time Matters supports case-linked document management well for firms that want records, templates, and document assembly in one place. Law offices value access to files, notes, emails, and matter history, but many users find uploading, searching, Outlook or Word integration, and remote document access clunky, slow, or unreliable. Answer based on 24 reviews Features and Usability ### Is Time Matters easy to use? Time Matters feels easy to navigate for some legal staff, but the learning curve can be steep. Small firms and long-time users often like the organized tabs, calendars, shortcuts, and matter views, while others find the interface dated, feature-heavy, and confusing enough to require training or consultant help. Answer based on 16 reviews ## Features AI summary Based on 1,623 Law Practice Management reviews Capterra data shows that buyers of law practice management software rank the following features as their top priorities: - **Legal Case Management** (**68%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**69%**) - **Document Management** (**50%**) Time Matters supports all three features that reviewers rate most important: **Legal Case Management**, **Billing & Invoicing**, and **Document Management**. Together, these capabilities help law firms keep case details organized, manage client billing accurately, and maintain important documents in one place, allowing teams to work more efficiently and stay on top of day-to-day legal operations. Legal Case Management 2.3 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Systematic approach to handling legal cases, matters, or projects within a law firm or legal department Billing & Invoicing 2.3 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Document Management 3.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Task Management 3.1 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Case Management 3.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access Controls/Permissions 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Time Matters 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Client Management: Manage contact details and communication with clients - Conflict Management: Search and check for conflicts of interest or statutes of limitations - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Court Rules-Based Scheduling: Scheduling based on federal, state, or local court rules and deadlines - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Forms: Customize contracts and forms to collect specific information - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Forms Management: Store, manage and track all forms in a centralized location - Legal Case Management: Systematic approach to handling legal cases, matters, or projects within a law firm or legal department - Multi-Location: Manage and support multiple locations - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Staff Calendar: Track staff hours through a calendar view - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Version Control: Track revisions and updates made to files and navigate between different versions --- Get Advice We can help you find the software with the features you need. Features 3.4 (62) 3.4 Based on 62 reviews ## Pricing Value for money 2.8 (53) Free Trial Basic $39.00 Flat Rate,Per Month Value for money 2.8 (53) 2.8 Based on 53 reviews ## Integrations [ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.9 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (59) 2.9 Based on 59 reviews ## User reviews Overall rating 3.2 Based on 67 reviews Filter by rating 5(13) 4(17) 3(15) 2(15) 1(7) Mentioned topic Sorted by most recent Seth B. attorney Legal Services ### "Do not use Time Matters" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 21, 2026 I have used TM since 2.0, over 20 years. Despite my telling them I was retiring, they refused to allow me to terminate my yearly contract early or even allow me to buy out the remaining time at a discount. "We can't do that," \[sensitive content hidden\] the rep said, but of course they can. 20 years of loyalty to a program that limped along for decades is not returned. I do not recommend doing business with them. I stayed with the program mostly due to my own inertia and the difficulties and expense of migrating all those years of data. Pros calendar, reminders, easy to find information regarding contacts, witnesses. Not much good to say but I have to have 100 characters to submit this review. Cons I haven't been able to open my TM inbox for over a decade, despite multiple attempts by techs to resolve the problem. The only way I could send emails was to maintain an old version of Outlook as a computer app, rather than the web version. Storage of files was simply easier with a folder designation than to try to link everything to TM. The last upgrade went well, but most others in the past were nightmares. Probably everything I have used TM for for the last decade at least could have been accomplished using included programs with MS 365 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VI Vanessa I. Legal Assistant Legal Services ### "Great for Case Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 13, 2026 My overall experience is great. Like I said before everything is perfect I just would like the database to move faster. And also have a more new modern design to it. Pros This software is great for case and document management. I like the deadline tracking the most and the Billing and Calendar features. Makes it so much easier when it comes down to managing cases in a firm. Cons I do not like how slow it moves. Working in a fast pace environment like a firm, you need databases that move quicker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kristie P. Legal Assistant Law Practice ### "Time Matters" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 2, 2025 My overall experience with time matters, is positive. Pros The fact you could see all of the information for a client on one page Cons It's a little outdated, I feel like there's a lot more that could go into the systems functionalities Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK kelly K. shareholder Law Practice ### "Stay away. Run. Don't look back." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 June 28, 2024 Horrible. If I can't transfer it to my new laptop, it is of no use. Pros Ease of installation. Customization and functionality. Cons 1\. Worthless technical support. 2. Lexis/Nexis makes it impossible to transfer the software from an old device to a new one. I was quoted $5,000 to move my TM software and data from my old laptop to my new one, and that would only allow me access to a bot which might or might not be able to accomplish the transfer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Joanne D. CPB Bookkeeper Accounting ### "Bookkeeping review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 December 12, 2023 Pros Ease of use, reports and documents obtained Cons Customer support is very lacking, calls in are put on hold forever and e mails as slow to be answered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Aneta V. Law Clerk Legal Services ### "Past user" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 June 28, 2023 Horrible Pros Nothing, there was not 1 feature of time matters that I could use i liked using Cons it is not simple to use. it kept freezing, renaming my letters, kicking me out while I was in the middle of drafting letters, etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH David H. CS Information Technology and Services ### "Oh Time Matters for you? DON'T USE TIME MATTERS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 27, 2023 Slogan: Any other law software - for when time REALLY matters. If you value your business time or your employees time, don't ever install this software. If you're an IT company and a prospective client uses this software, RUN AWAY. Or hopefully guide them away from this godawful software. Pros Uninstalling it, and moving to another product. As the administrator of this product, we found our service calls reduced by about 80% for our law clients. Cons Constant problems. Database issues, slowness, data loss, installation issues, lack of deployment options, hundreds upon hundreds of service tickets related to the inability to use time matters effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV James V. Attorney Legal Services ### "Horrible Tech Support and Customer Service!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 11, 2023 My experience with Time Matters, both for technical support, and in terms of my rep. (every client of the software is supposed to lodge issues with their specific rep.), has been horrible. Tech support could never solve the software's sync problems, and did not follow-up with me when they said they would, even when my ticket was escalated. Also, when I reached out to my rep. for help (as I must, per Time Matters rules), she never got back with me. I reached out by email, twice, to her, with no response. Then I wrote to corporate at PC Law/Time Matters, of the abject failures listed above, and they never got back with me either. Pros The program is basic and doesn't require too much sophistication. Cons The supposed auto-sync via the cloud, to other devices, is useless, with tons of missed records, errors, and more problems. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Time Matters I had a previous version of Time Matters, and I really did not want to change to a totally new software, if I could avoid that, and based on the new Microsoft 365 communication protocols, I had to switch to the new version of Time Matters so that it would supposedly sync with my outside devices, which it never did. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AO Amy O. Paralegal Law Practice ### "Stay Away" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 26, 2022 Customer Service is the worst. Just try calling the phone number for the support line, it doesn't even work Pros No pro comments. Just try to call the Customer Support phone number and you will see what I mean Cons Zero Customer Service, constantly changing things which causes issues, the price keeps going up significantly. But mostly there are so many bugs that can ruin entire files with important deadlines which can have serious consequences. JUST DON'T Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeffery S. Vice President Information Technology and Services ### "Never talk to a human ever" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 5, 2022 Overall it's garbage. The third party firm wasn't able to transfer the old software database over, so now we have 2 systems working side by side. Support is garbage. Internal code does not work from time to time. Pros At this points months into the agony, there is not one thing to like about this software. We support over 200 live applications and not one generates in a whole year what the support demands are for Time doesn't Matter software. Cons Chat only support that ends the instant they find out that you have this installed on a Virtual Computer. What a joke. There are viruses I would recommend to my close friends and associates before I would ever tell them to use a Lexis Nexis product. The company consumes smaller companies and then "re-organizes" them. There is a pudgy corporate middle manager someplace that is justifying his bonus by never letting purchasers ever talk to a tech support professional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/228265/Time-Matters/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [LEAP vs Time Matters](https://www.capterra.com/compare/147413-228265/LEAP-vs-Time-Matters)[Clio vs Time Matters](https://www.capterra.com/compare/105428-228265/Clio-vs-Time-Matters) [8am MyCase vs Time Matters](https://www.capterra.com/compare/115613-228265/MyCase-vs-Time-Matters)[CloudLex vs Time Matters](https://www.capterra.com/compare/165422-228265/CloudLex-vs-Time-Matters)