# Time Matters Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Time Matters the right Law Practice Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228265/Time-Matters/reviews --- Time Matters 3.2 (66) [View alternatives](https://www.capterra.com/p/228265/Time-Matters/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Time Matters Ease of use 3.2 Customer Service 2.9 ## Pros and Cons in Reviews VI Vanessa I Legal AssistantLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “I like the deadline tracking the most and the Billing and Calendar features.“ March 13, 2026 kk kelly k shareholderLaw Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I was quoted $5,000 to move my TM software and data from my old laptop to my new one, and that would only allow me access to a bot which might or might not be able to accomplish the transfer“ June 28, 2024 VI Vanessa I Legal AssistantLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “Makes it so much easier when it comes down to managing cases in a firm.“ March 13, 2026 JD Joanne D CPB BookkeeperAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support is very lacking, calls in are put on hold forever and e mails as slow to be answered“ December 12, 2023 TT Tasha T ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It was very easy to navigate, find pertinent information on cases, the tabs were very functional and can separate the cases how you like, just a great software.“ October 25, 2021 kk kelly k shareholderLaw Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Worthless technical support.“ June 28, 2024 TT Tasha T ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I had a great run with this software and would recommend it to other law practices but it's phasing out and won't be around much longer.“ October 25, 2021 JV James V AttorneyLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “Tech support could never solve the software's sync problems, and did not follow-up with me when they said they would, even when my ticket was escalated. “ January 11, 2023 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Law Practice Used the software for: 6-12 months ### "Excellent product " November 22, 2018 5.0 Nothing to say but it's true that this product works very smartly! Pros All issues are ensure highly professional and useful. Cons For well customization, that's why I am feeling very comfortable to use the product. Review Source kK kelly K. shareholder Law Practice Used the software for: 2+ years ### "Stay away. Run. Don't look back." June 28, 2024 4.0 Horrible. If I can't transfer it to my new laptop, it is of no use. Pros Ease of installation. Customization and functionality. Cons 1\. Worthless technical support. 2. Lexis/Nexis makes it impossible to transfer the software from an old device to a new one. I was quoted $5,000 to move my TM software and data from my old laptop to my new one, and that would only allow me access to a bot which might or might not be able to accomplish the transfer Review Source GP George P. Attorney Law Practice Used the software for: 2+ years ### "Was good many years ago before Lexis took over. Now, not so much." August 19, 2017 2.0 Few , if any. Yes, it keeps track of matters and clients.-when it works well. Billing is cumbersome. I enjoyed avoiding work by having to spend hours on the phone with tech support. Pros It is powerful-if and when it works. It is a bit complicated on some tasks. Cons Crashes and hangs up often. Numerous "sql server issues". I tried to renew my annual maintenance agreement by clicking on the renew button before the end of the term Wouldn't work so I called and always had to leave a messages for weeks. Finally got through about 30 days after expiration They forced me to pay a "late renewal fee" on top of the annual fee even though they would never call me back timely to avoid late renewal. When I called to install most recent upgrade they had me install 16.2 (up from 15.1) that is buggy and known to cause issues-and they had removed it from their web site as a download. So, I had to call back and spent 3-4 hours on the phone with tech support. They had me remove TM and had me install and roll back to 16.1. Great-but, it wouldn't restore my last backup and now many records are incorrect-for example, all invoices and list of payments all shows the same name for all records. Why they had me upgrade to a known buggy version ( and then have me remove it) is a real mystery. Every program that I have had that was taken over by Lexis has become buggy and very expensive. Will look for something else. Too bad, before Lexis took over it worked well and was reasonably priced. Everything Lexis touches turns to expensive junk. Still waiting for "Engineer" to call back so I can use the program. Won't hold my breath. I fear I have lost many records that cannot be restored due to bugs in the program. Review Source MK Martin K. Partner Law Practice Used the software for: 2+ years ### "We have used this software since 2000. Extremely customizable. Could not practice law without it." December 31, 2017 4.0 Please see my review. This program is at the heart of our practice. We have a significant investment of time and resources in this program and to replace the customization and document creation would cost plus a significant amount of time and energy. If I were starting out new and picking a case management program for a plaintiffs personal injury practice I would probably pick a different case management program such as Houdini or Needles. However, whatever program I picked would have to allow me to have the program and my data reside on my own server. Online only data would be a deal breaker. Pros Program is better than negative reviews. We are plaintiffs P. I. firm with 8 users. All events, documents, notes, e-mails & contacts can be related to individual cases &/or each other. Since we have had this software since 2000 (Ver. 3) we have been able to customize the Time Matters entry forms for different cases, contacts & events which allows for customized document creation from each form. When event is entered it can create the appointment letter/e-mail to the client or participant, or the Notice of Deposition & subpoena, or the tickler for deadlines related to the event, etc. From the case screen we create all letters and pleadings for the case with the case particulars inserted into the documents. When documents are created they also can create "To-Dos" &/or "Mail" forms to track responses. All documents in a case or contact can be associated with & accessed from the program. All actions &/or contacts with anyone involved in the case can be tracked in the "Notes" forms which are tied to each case & contact. We are currently running Version 13 (even though we pay yearly support fee (AMP) which allows upgrading to the newest version at will). We use about 1/2 of the program features. We do not use the e-mail client or the billing features. The yearly support fee is less than we would have to pay if we went with cloud based solutions. We have called support less than 10 times In the 17 years we have used this program. Use a consultant when 1st installing program. Cons Steep learning curve for most. Once mastered not a problem. Need to use Consultant (C.I.C.) when 1st implementing and installing software, this will save you money down the road. TM Messenger does not work as documented and must be manually started on workstations. We do not use for telephone messaging as it is too cumbersome. Use program called Phoneslips instead. Only 1 attorney needs timekeeping and billing, she has stayed with Timeslips which predated Time Matters use. We do not use Billing Matters. Most of the web based complaints over the year have been about the e-mail client which comes with the program and Outlook integration. We do not use for e-mail, so we have not had these problems. For mobility use with mobile telephones need a hosted exchange server. When working remotely need to use a remote desktop program such as Log-me-in or Windows RDP and remote in to workstation. We have found that when we are having problems with Time Matters on a workstation, we need to exit all software and turn workstation off and let it sit for several minutes. Upon restart of the workstation the problem is usually gone. Do not upgrade to new version of Time Matteers until new version has been out for 6 mos. We will soon be upgrading to Version 16.3, as it now appears stable. Review Source Tristan V. Mail Clerk Insurance Used the software for: 2+ years ### "doesnt need to be easy, needs to display law info, which it does effectively" September 9, 2018 4.0 i use this to enter documents and link them, it does its job without too much fluffm and i need the job done pronto, which it does Pros It is easy for lawyers and paralegals to use because they are trained for that type of stuff, its hard for a joe-schomo because they dont know anything about law Cons triggers take a long time to activate, program integration with outlook and adobe acrobat is usually good, but when you try to scroll down while your are linking the pdf to the time matters case, it closes. software integration for outlook take a while to load. Review Source VR Verified Reviewer Associate at the School for Historical and Philosophical Studies (SHAPS) Higher Education Used the software for: 1-2 years ### "This program is mostly terrible. " March 16, 2018 3.0 Tracking lots of deadlines. Pros It is very future rich. Most things that I wanted to do, I could. There are a lot of keyboard shortcuts. Cons My god, where do I begin? First, the interface looks like it was designed in 1998. Second, it frequently crashes, causing you to lose variable amount of data. Third, it has terrible integration with other programs, and doesn't easily interface with outlook, word, or acrobat. Although you can do a lot of different things, the way you do it is really counterintuitive. Review Source VR Verified Reviewer Office Manager Law Practice Used the software for: 2+ years ### "It’s okay " February 12, 2019 4.0 For the most part it works well but it also has a lot of glitches and is not in the cloud. Pros I like that it is highly customizable, and for the most part user friendly. Cons That it’s not cloud based and the accounting is not built in. Review Source VR Verified Reviewer Program Coordinator Individual & Family Services Used the software for: 1-2 years ### "So much to do, so much to see" January 19, 2019 3.0 Pros Love the calendar and how easy it is to add tasks or event to multiple users at once. This software has so much potential even regarding the clients database Cons So much to offer indeed, but then you would need a full week workshop for all employees to grasp how to use it all... which is obviously not doable... Review Source VR Verified Reviewer Social Media Specialist/ Event and Project Coordinator Legal Services Used the software for: 1-2 years ### "Time Matters Review" February 16, 2019 3.0 Pros Very user friendly and easy to navigate. Cons Does not sync with other time management software products. Review Source VR Verified Reviewer Law Student Higher Education Used the software for: Less than 6 months ### "Centralizes Everything in our Practice" March 5, 2019 5.0 It has been a very useful software. I'm not sure that we'll always stick with this software, but it has been useful and is definitely worth the investment. Pros My favorite element of Time Matters is how easy it is to centralize and congregate all of my different tasks (calendar, billing, email, etc). I haven't come across any other software that bundles everything together so neatly and effectively. Cons It has a much wider range of capabilities than what I utilize, but it's not easy to learn how to use the different features. It definitely takes a while to get used to the different functions. If I could change one thing, I would encourage the developers to do a complete overhaul of the "Help" section to better equip new users. Review Source NM Naomi M. Office Manager Law Practice Used the software for: 2+ years ### "Not working for us" March 30, 2021 2.0 I started using Time Matters in 2007 and it seemed cutting edge, but as time went on the product did not seem to keep up wit the ever changing legal field. Pros I liked that we were able to create templates based on case type as well as client templates based on the type of client. Cons The billing functions were antiquated, as was the ability to create client mailing and email lists. Review Source AS Adam S. Used the software for: ### "Robust Product but not for mobility" January 24, 2017 5.0 Pros Pros: - I have used TM since 2001. It is a program that allows for vast capture of information and management of that information. I have, for instance, emails, invoices and client notes that I can access from as early as 2001 with a few clicks of a button. - I do not use the document management system but I have heard people use it and really like it. - For collaboration, it can't be beaten. We can see all emails and notes for a matter created by staff and have staff search for information in those notes and emails for handling. - The to-do list and calendar are also very robust. - Its integration with Billing Matters is incredible and very useful in billing clients and tracking ARs. Cons CONS: - Difficult to learn and master. May need some training. Wizard windows and other user interface "devices" help greatly reduce the learning curve, however. - It is expensive for an upfront buy but then you can keep and use the same version for years (pay a third party for support when you need it). I figure I have saved thousands over other cloud based software systems since I haven't paid a monthly fee in 2 years. - Required to have a dedicated server and install SQL if you have a large database (mine goes back to 2001). - Seems like everyone is going cloud based. TM may and if they do, I will follow them. Review Source TT Tiffani T. Team Leas Legal Services Used the software for: 2+ years ### "Time Matters-Right" January 5, 2019 4.0 Overall time matters works fairly easy and is very easy to navigate. Pros The pros for time matters is the ability to look at multiple files at once without having to close out others. Cons Cons about it is that it shutdown a lot if you click on something too many times. Review Source AB Andrea B. Assistant Law Practice Used the software for: 1-2 years ### "Don't waste your time" April 1, 2021 2.0 Pros What do I like most about Time Matters? The fact that we don't use it anymore. Cons The program was extremely outdated, it's not aesthetically pleasing, it freezes up, you need to add plug-ins to your word our outlook to be able to save things into the program, you cannot access it from home or your computer which we found to be a huge problem in the pandemic. Review Source KI Kimberly I. Litigation Paralegal/office mgr Legal Services Used the software for: 2+ years ### "Not Liking Time Matters" April 1, 2021 2.0 Not pleased Pros The tabs were easily identified and there were a lot of choices of ways to use it. Cons Trying to get any help was awful and always a foreign person you can't understand! Review Source ZC Zane C. Business Manager Law Practice Used the software for: 2+ years ### "This product is not user friendly, is overly complicated, and customer service can't help." October 23, 2017 2.0 Only a huge bill. Pros With a dedicated IT person to work with 40 hours a week, this program might be useful. Only a large firm would be capable to use. Cons The sales team sold this as an easy program to use for small firms. What a lie. It is complicated and when you need help, they try to charge you for assistance. Even their staff agrees it isn't for small or medium sized firms. It does not integrate well with Microsoft Programs either. Review Source KK Karima K. Strategic Manager Law Practice Used the software for: 1-2 years ### "Just Okay" April 6, 2021 3.0 Pros Easy on the eyes. I like the overall appearance of the software . Cons It took multiple steps to get to one thing. Review Source JD John D. attorney Used the software for: ### "Timematters has seen better days....RIP....was better before LexisNexis acquired" September 11, 2014 2.0 I have had Timematters for years, and initially it was great but has increased in cost while lacking in many features other programs have. If I wasn't so invested in it, I would change. Don't get me wrong, it has some good features, but is now unreliable for us. We have had constant problems with the program when it idles (it goes into a perpetual freeze). It didn't use to do this, and many calls to support have not resolved it.. Oh, and speaking of customer support, that would be calling someone in the Phillippines. Now they modem in, and aren't all bad, but they haven't fixed our persistent problem. And good luck getting a hold of anyone in the US to make suggestions for product improvement, 'cause that's not going to happen---I've tried. Cost has increased significantly since Lexis Nexis took over. Now you have to pay yearly maintenance fees which are like purchasing the software all over again (ok, that's SLIGHT exaggeration, as I'm actually paying the same amount I purchased it for 15 years ago----I know, its inflation...whatever). We are actually exploring other options now for the reasons outlined above.... Review Source VH Vanessa H. Legal Assistant Law Practice Used the software for: 1-2 years ### "Not Recommended" April 6, 2021 2.0 Pros I liked the ability to maintain templates for frequent documents. Cons The software is too slow. It takes forever to open documents and difficult to search archived clients and difficult to save documents into archived files. Review Source NR Norma R. Litigation Paralegal Law Practice Used the software for: 6-12 months ### "Efficient " April 6, 2021 5.0 Complicated at first then easy enough. Pros After working with it for a while it becomes easier to use . Cons Not as user-friendly at first. things are hard to locate at first. Review Source JG John G. Used the software for: ### "Time Matters Client Database" February 24, 2017 4.0 We use this program for our client database, contacts, archiving email and written documentation. This is generally a very seamless operation, but on occasion will fall in a "non-responsive" mode, which may require a reboot of the workstation. This is fairly infrequent, however. Review Source iM islam M. lawyer Used the software for: ### "i like it" April 5, 2016 4.0 its very nice software Review Source VI Vanessa I. Legal Assistant Legal Services Used the software for: 6-12 months ### "Great for Case Management " March 13, 2026 5.0 My overall experience is great. Like I said before everything is perfect I just would like the database to move faster. And also have a more new modern design to it. Pros This software is great for case and document management. I like the deadline tracking the most and the Billing and Calendar features. Makes it so much easier when it comes down to managing cases in a firm. Cons I do not like how slow it moves. Working in a fast pace environment like a firm, you need databases that move quicker. Review Source KP Kristie P. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Time Matters" April 2, 2025 3.0 My overall experience with time matters, is positive. Pros The fact you could see all of the information for a client on one page Cons It's a little outdated, I feel like there's a lot more that could go into the systems functionalities Review Source Mark A S. Attorney Used the software for: 2+ years ### "User since 1998; the merge processing features are the best out there, true relational database" December 23, 2017 5.0 Pros As a long time computer user with 10 gig of forms and a general rural practice that covers most areas of law for small firms, the merge into templates is foundational to our practice. The calendar, separate matter and contact database with many to many relationships makes it possible to relate and connect important things. Customization of field names, visual record forms is superb. As a solo, we have huge contact database that allows for searches and organization. The sort select tabs allow you to organize by practice area. While having pre set codes and categories, you have the freedom to tailor the system to work the way you want. The customer support is beyond incredible, and they will take the time to get it right with you -- even escalating to a 2d level engineer if needed. The ability to go contact by contact, matter by matter, and then inside find the related data is huge. It also has a teaching and training history and materials that stand far above competitors. I have looked at other programs and find them to be "newbies" without the depth and sophistication of TM, that we rely on. I cannot forsee a transition out of TM to any other program that would work as well as it does TM has become my primary resource of my personal and business life, capturing and storing information that is accessible. Cons There is a learning curve. The sql database and search is slow compared to google. The integration with outlook will crash sometimes, requiring exiting both programs. We also have intermittent document merge crashes in Word Perfect that fix themselves after exiting both programs. Sometimes the conflict search is a bit slow. These are minor compared to everything else that works well. 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