--- title: "Time Matters Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Time Matters the right Law Practice Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/228265/Time-Matters/reviews/" page_type: "reviews" language: "en" --- Time Matters 3.2 (67) [View alternatives](https://www.capterra.com/p/228265/Time-Matters/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Time Matters Ease of use 3.2 Customer Service 2.9 ## Pros and Cons in Reviews VI Vanessa I Legal AssistantLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “I like the deadline tracking the most and the Billing and Calendar features.“ March 13, 2026 Seth B attorneyLegal Services, Self-employedUsed the software for: More than 2 years. “I have used TM since 2.0, over 20 years. Despite my telling them I was retiring, they refused to allow me to terminate my yearly contract early or even allow me to buy out the remaining time at a discount. “ July 21, 2026 VI Vanessa I Legal AssistantLegal Services, 2 - 10 employeesUsed the software for: 6-12 months. “Makes it so much easier when it comes down to managing cases in a firm.“ March 13, 2026 Seth B attorneyLegal Services, Self-employedUsed the software for: More than 2 years. “I haven't been able to open my TM inbox for over a decade, despite multiple attempts by techs to resolve the problem. “ July 21, 2026 TT Tasha T ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It was very easy to navigate, find pertinent information on cases, the tabs were very functional and can separate the cases how you like, just a great software.“ October 25, 2021 kk kelly k shareholderLaw Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I was quoted $5,000 to move my TM software and data from my old laptop to my new one, and that would only allow me access to a bot which might or might not be able to accomplish the transfer“ June 28, 2024 TT Tasha T ParalegalLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I had a great run with this software and would recommend it to other law practices but it's phasing out and won't be around much longer.“ October 25, 2021 JD Joanne D CPB BookkeeperAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support is very lacking, calls in are put on hold forever and e mails as slow to be answered“ December 12, 2023 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Law Practice Used the software for: 6-12 months ### "Excellent product " November 22, 2018 5.0 Nothing to say but it's true that this product works very smartly! Pros All issues are ensure highly professional and useful. Cons For well customization, that's why I am feeling very comfortable to use the product. Review Source MK Martin K. Partner Law Practice Used the software for: 2+ years ### "We have used this software since 2000. Extremely customizable. Could not practice law without it." December 31, 2017 4.0 Please see my review. This program is at the heart of our practice. We have a significant investment of time and resources in this program and to replace the customization and document creation would cost plus a significant amount of time and energy. If I were starting out new and picking a case management program for a plaintiffs personal injury practice I would probably pick a different case management program such as Houdini or Needles. However, whatever program I picked would have to allow me to have the program and my data reside on my own server. Online only data would be a deal breaker. Pros Program is better than negative reviews. We are plaintiffs P. I. firm with 8 users. All events, documents, notes, e-mails & contacts can be related to individual cases &/or each other. Since we have had this software since 2000 (Ver. 3) we have been able to customize the Time Matters entry forms for different cases, contacts & events which allows for customized document creation from each form. When event is entered it can create the appointment letter/e-mail to the client or participant, or the Notice of Deposition & subpoena, or the tickler for deadlines related to the event, etc. From the case screen we create all letters and pleadings for the case with the case particulars inserted into the documents. When documents are created they also can create "To-Dos" &/or "Mail" forms to track responses. All documents in a case or contact can be associated with & accessed from the program. All actions &/or contacts with anyone involved in the case can be tracked in the "Notes" forms which are tied to each case & contact. We are currently running Version 13 (even though we pay yearly support fee (AMP) which allows upgrading to the newest version at will). We use about 1/2 of the program features. We do not use the e-mail client or the billing features. The yearly support fee is less than we would have to pay if we went with cloud based solutions. We have called support less than 10 times In the 17 years we have used this program. Use a consultant when 1st installing program. Cons Steep learning curve for most. Once mastered not a problem. Need to use Consultant (C.I.C.) when 1st implementing and installing software, this will save you money down the road. TM Messenger does not work as documented and must be manually started on workstations. We do not use for telephone messaging as it is too cumbersome. Use program called Phoneslips instead. Only 1 attorney needs timekeeping and billing, she has stayed with Timeslips which predated Time Matters use. We do not use Billing Matters. Most of the web based complaints over the year have been about the e-mail client which comes with the program and Outlook integration. We do not use for e-mail, so we have not had these problems. For mobility use with mobile telephones need a hosted exchange server. When working remotely need to use a remote desktop program such as Log-me-in or Windows RDP and remote in to workstation. We have found that when we are having problems with Time Matters on a workstation, we need to exit all software and turn workstation off and let it sit for several minutes. Upon restart of the workstation the problem is usually gone. Do not upgrade to new version of Time Matteers until new version has been out for 6 mos. We will soon be upgrading to Version 16.3, as it now appears stable. Review Source KP Kristie P. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Time Matters" April 2, 2025 3.0 My overall experience with time matters, is positive. Pros The fact you could see all of the information for a client on one page Cons It's a little outdated, I feel like there's a lot more that could go into the systems functionalities Review Source Tristan V. Mail Clerk Insurance Used the software for: 2+ years ### "doesnt need to be easy, needs to display law info, which it does effectively" September 9, 2018 4.0 i use this to enter documents and link them, it does its job without too much fluffm and i need the job done pronto, which it does Pros It is easy for lawyers and paralegals to use because they are trained for that type of stuff, its hard for a joe-schomo because they dont know anything about law Cons triggers take a long time to activate, program integration with outlook and adobe acrobat is usually good, but when you try to scroll down while your are linking the pdf to the time matters case, it closes. software integration for outlook take a while to load. Review Source VR Verified Reviewer Office Manager Law Practice Used the software for: 2+ years ### "It’s okay " February 12, 2019 4.0 For the most part it works well but it also has a lot of glitches and is not in the cloud. Pros I like that it is highly customizable, and for the most part user friendly. Cons That it’s not cloud based and the accounting is not built in. Review Source GP George P. Attorney Law Practice Used the software for: 2+ years ### "Was good many years ago before Lexis took over. Now, not so much." August 19, 2017 2.0 Few , if any. Yes, it keeps track of matters and clients.-when it works well. Billing is cumbersome. I enjoyed avoiding work by having to spend hours on the phone with tech support. Pros It is powerful-if and when it works. It is a bit complicated on some tasks. Cons Crashes and hangs up often. Numerous "sql server issues". I tried to renew my annual maintenance agreement by clicking on the renew button before the end of the term Wouldn't work so I called and always had to leave a messages for weeks. Finally got through about 30 days after expiration They forced me to pay a "late renewal fee" on top of the annual fee even though they would never call me back timely to avoid late renewal. When I called to install most recent upgrade they had me install 16.2 (up from 15.1) that is buggy and known to cause issues-and they had removed it from their web site as a download. So, I had to call back and spent 3-4 hours on the phone with tech support. They had me remove TM and had me install and roll back to 16.1. Great-but, it wouldn't restore my last backup and now many records are incorrect-for example, all invoices and list of payments all shows the same name for all records. Why they had me upgrade to a known buggy version ( and then have me remove it) is a real mystery. Every program that I have had that was taken over by Lexis has become buggy and very expensive. Will look for something else. Too bad, before Lexis took over it worked well and was reasonably priced. Everything Lexis touches turns to expensive junk. Still waiting for "Engineer" to call back so I can use the program. Won't hold my breath. I fear I have lost many records that cannot be restored due to bugs in the program. Review Source VR Verified Reviewer Associate at the School for Historical and Philosophical Studies (SHAPS) Higher Education Used the software for: 1-2 years ### "This program is mostly terrible. " March 16, 2018 3.0 Tracking lots of deadlines. Pros It is very future rich. Most things that I wanted to do, I could. There are a lot of keyboard shortcuts. Cons My god, where do I begin? First, the interface looks like it was designed in 1998. Second, it frequently crashes, causing you to lose variable amount of data. Third, it has terrible integration with other programs, and doesn't easily interface with outlook, word, or acrobat. Although you can do a lot of different things, the way you do it is really counterintuitive. Review Source VR Verified Reviewer Program Coordinator Individual & Family Services Used the software for: 1-2 years ### "So much to do, so much to see" January 19, 2019 3.0 Pros Love the calendar and how easy it is to add tasks or event to multiple users at once. This software has so much potential even regarding the clients database Cons So much to offer indeed, but then you would need a full week workshop for all employees to grasp how to use it all... which is obviously not doable... Review Source VR Verified Reviewer Social Media Specialist/ Event and Project Coordinator Legal Services Used the software for: 1-2 years ### "Time Matters Review" February 16, 2019 3.0 Pros Very user friendly and easy to navigate. Cons Does not sync with other time management software products. Review Source VR Verified Reviewer Law Student Higher Education Used the software for: Less than 6 months ### "Centralizes Everything in our Practice" March 5, 2019 5.0 It has been a very useful software. I'm not sure that we'll always stick with this software, but it has been useful and is definitely worth the investment. Pros My favorite element of Time Matters is how easy it is to centralize and congregate all of my different tasks (calendar, billing, email, etc). I haven't come across any other software that bundles everything together so neatly and effectively. Cons It has a much wider range of capabilities than what I utilize, but it's not easy to learn how to use the different features. It definitely takes a while to get used to the different functions. If I could change one thing, I would encourage the developers to do a complete overhaul of the "Help" section to better equip new users. Review Source SC Stewart C. Stewart Law Practice Used the software for: 2+ years ### "TimeMatter!" December 13, 2016 4.0 I have used TimeMatters for more than 15 years, and I have recommended it to many colleagues in that time. I have yet to master all of its features. Upgrades are usually difficult, especially since they moved to Microsoft SQL Server Express for their back end. Backups are a huge pain due to Microsoft SQL Server Express. The feature set is huge. I will probably move to a cloud-based system because of the cost and for easier usability at multiple locations. It was a great product, but it is server-based with the extra costs of maintaining or renting a server. Those costs are quite large and should be a major factor in any decision to use TimeMatters. Pros the large feature set, integrations with other software, document management. Cons Difficulties with upgrades and backups, maintenance costs, server-based. Review Source SB Stacey B. accounting Law Practice Used the software for: 2+ years ### "Before it was slightly counterinuitive, now it is also full of errors" February 1, 2019 3.0 Time Matters has always been expensive and of questionable value. We've gotten use to the devil we know, but when we upgraded, we had no idea how much more difficult things could get. Pros It was never perfect, but it was reliable. The formattable clipboards were handy. Cons What you click on in the calendar is never what comes up. It gets stuck. It has errors. It was never user friendly. To set up things like the clipboards, you have to have more of a programmer mindset because there's nothing about this application that works like anything else most people use. Review Source AV Aneta V. Law Clerk Legal Services Used the software for: I used a free trial ### "Past user" June 28, 2023 3.0 Horrible Pros Nothing, there was not 1 feature of time matters that I could use i liked using Cons it is not simple to use. it kept freezing, renaming my letters, kicking me out while I was in the middle of drafting letters, etc Review Source WN William N. Partner Law Practice Used the software for: 2+ years ### "It was great, but now it's obsolete" March 31, 2021 2.0 Pros Customizable to suit our needs. Provides basic client management capability. Cons The software needs to be available as a cloud based platform. Clients expect a portal option, but Time Matters does not have that functionality. Review Source TR Todd R. Paralegal Law Practice Used the software for: 2+ years ### "Time Matters - Takes time" November 9, 2020 2.0 There were many times that by the time you were able to switch to the new tab you had to remind yourself what you needed from that screen. Was very frustrating when you had a client on the line and asked a simple question and you had to wait for that file to load to answer their question. Pros The ease of using the tabs and contacts. Cons IT WAS BEYOND SLOW. There were times that it would take greater than five minutes to switch files. Switched from [CasePacer](https://www.capterra.com/p/152349/Case-Pacer/) SEE ABOVE ABOUT TIME USAGE. Review Source RS Rebeca S. Recepcionist Legal Services Used the software for: 1-2 years ### "Nice Software" April 6, 2021 4.0 I am enjoying Time Matters. Overall I think it is a great software that helps me daily to keep track of my cases and clients. Pros I like the fact that I can merge my documents from Microsoft World in a very efficient way. Cons I just wish time matters was faster. It gets really slow sometimes. Review Source CS Casey S. office manager Legal Services Used the software for: 2+ years ### "Easty to use to Organize your Documents and Files" July 8, 2021 5.0 I found it a good program and easy to use. It had a lot of options that our company utilized and it was easy to navigate. Pros I found time matters very user friendly. Easy to use and easy to navigate through the files to find the documents you are looking for. Cons The cost of the software and yearly subscription fees was expensive. Reason for choosing Time Matters It had a good document management program. Review Source JD John D. attorney Used the software for: ### "Timematters has seen better days....RIP....was better before LexisNexis acquired" September 11, 2014 2.0 I have had Timematters for years, and initially it was great but has increased in cost while lacking in many features other programs have. If I wasn't so invested in it, I would change. Don't get me wrong, it has some good features, but is now unreliable for us. We have had constant problems with the program when it idles (it goes into a perpetual freeze). It didn't use to do this, and many calls to support have not resolved it.. Oh, and speaking of customer support, that would be calling someone in the Phillippines. Now they modem in, and aren't all bad, but they haven't fixed our persistent problem. And good luck getting a hold of anyone in the US to make suggestions for product improvement, 'cause that's not going to happen---I've tried. Cost has increased significantly since Lexis Nexis took over. Now you have to pay yearly maintenance fees which are like purchasing the software all over again (ok, that's SLIGHT exaggeration, as I'm actually paying the same amount I purchased it for 15 years ago----I know, its inflation...whatever). We are actually exploring other options now for the reasons outlined above.... Review Source LQ Lorin Q. Operations Used the software for: 2+ years ### "Great system for managing your practice & cases" March 12, 2018 4.0 Pros Exceptionally proficient in tracking time, managing documents, and automating your work flow. It's an older product, but still "keeping up" with all of the new case/practice management software's on the market. Very customizable to make it unique for your own practice. Cons Could use a couple more bells & whistles like automating deadlines. Otherwise, good value for money. Review Source EJ Earl J. Managing Member Used the software for: ### "Not up to speed." April 26, 2016 1.0 I have been using Time Matters since probably 2000. It has NO cloud accessibility to speak of. Oh, they got their "mobility" service. It truly sucks such that it is no service at all. The software. although pretty straight forward on your basic items - calendar, contacts, and cases, is clunky, prone to crashes, and with some features like document automation has never worked right. There is no manual. You can get after market training manuals or guides, but given the costs of this product you would think they would provide you all the tools you need to learn the features. It does have a ton of features. The billing software is awesome but from time to time just out of the blue seems to drop its pdf printer which means you can't reprint a client's bill. I'm moving. Just haven't decided where to go. Review Source WB William B. Attorney Law Practice Used the software for: 6-12 months ### "This program crashes all the time and is far too complicated" September 7, 2017 1.0 Actually, I have not gotten any benefits yet. I may throw in the towel. Pros The software is very customizable, so you can add colors and styles to almost everything. It can handle large amounts of data. Cons This program was purchased to replace Amicus Attorney, but it is too complicated and too all-encompassing. Also, it crashes all the time. Review Source RF Richard F. Used the software for: ### "Best of the best - the First" May 27, 2016 5.0 TimeMatters is the preeminent law practice management program - does it all - does it the best. Windows based - with a cloud version - your cloud, your cost. Only wish it was ported to a Mac. Review Source Seth B. attorney Legal Services Used the software for: 2+ years ### "Do not use Time Matters" July 21, 2026 1.0 I have used TM since 2.0, over 20 years. Despite my telling them I was retiring, they refused to allow me to terminate my yearly contract early or even allow me to buy out the remaining time at a discount. "We can't do that," \[sensitive content hidden\] the rep said, but of course they can. 20 years of loyalty to a program that limped along for decades is not returned. I do not recommend doing business with them. I stayed with the program mostly due to my own inertia and the difficulties and expense of migrating all those years of data. Pros calendar, reminders, easy to find information regarding contacts, witnesses. Not much good to say but I have to have 100 characters to submit this review. Cons I haven't been able to open my TM inbox for over a decade, despite multiple attempts by techs to resolve the problem. The only way I could send emails was to maintain an old version of Outlook as a computer app, rather than the web version. Storage of files was simply easier with a folder designation than to try to link everything to TM. The last upgrade went well, but most others in the past were nightmares. Probably everything I have used TM for for the last decade at least could have been accomplished using included programs with MS 365 Review Source VI Vanessa I. Legal Assistant Legal Services Used the software for: 6-12 months ### "Great for Case Management " March 13, 2026 5.0 My overall experience is great. Like I said before everything is perfect I just would like the database to move faster. And also have a more new modern design to it. Pros This software is great for case and document management. I like the deadline tracking the most and the Billing and Calendar features. Makes it so much easier when it comes down to managing cases in a firm. Cons I do not like how slow it moves. Working in a fast pace environment like a firm, you need databases that move quicker. Review Source Mark A S. Attorney Used the software for: 2+ years ### "User since 1998; the merge processing features are the best out there, true relational database" December 23, 2017 5.0 Pros As a long time computer user with 10 gig of forms and a general rural practice that covers most areas of law for small firms, the merge into templates is foundational to our practice. The calendar, separate matter and contact database with many to many relationships makes it possible to relate and connect important things. Customization of field names, visual record forms is superb. As a solo, we have huge contact database that allows for searches and organization. The sort select tabs allow you to organize by practice area. While having pre set codes and categories, you have the freedom to tailor the system to work the way you want. The customer support is beyond incredible, and they will take the time to get it right with you -- even escalating to a 2d level engineer if needed. The ability to go contact by contact, matter by matter, and then inside find the related data is huge. It also has a teaching and training history and materials that stand far above competitors. I have looked at other programs and find them to be "newbies" without the depth and sophistication of TM, that we rely on. I cannot forsee a transition out of TM to any other program that would work as well as it does TM has become my primary resource of my personal and business life, capturing and storing information that is accessible. Cons There is a learning curve. The sql database and search is slow compared to google. The integration with outlook will crash sometimes, requiring exiting both programs. We also have intermittent document merge crashes in Word Perfect that fix themselves after exiting both programs. Sometimes the conflict search is a bit slow. These are minor compared to everything else that works well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.