# Page 2 | Time Matters Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Time Matters the right Law Practice Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228265/Time-Matters/reviews --- Time Matters 3.2 (66) [View alternatives](https://www.capterra.com/p/228265/Time-Matters/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Time Matters ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV James V. Attorney Legal Services Used the software for: 2+ years ### "Horrible Tech Support and Customer Service!" January 11, 2023 2.0 My experience with Time Matters, both for technical support, and in terms of my rep. (every client of the software is supposed to lodge issues with their specific rep.), has been horrible. Tech support could never solve the software's sync problems, and did not follow-up with me when they said they would, even when my ticket was escalated. Also, when I reached out to my rep. for help (as I must, per Time Matters rules), she never got back with me. I reached out by email, twice, to her, with no response. Then I wrote to corporate at PC Law/Time Matters, of the abject failures listed above, and they never got back with me either. Pros The program is basic and doesn't require too much sophistication. Cons The supposed auto-sync via the cloud, to other devices, is useless, with tons of missed records, errors, and more problems. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Time Matters I had a previous version of Time Matters, and I really did not want to change to a totally new software, if I could avoid that, and based on the new Microsoft 365 communication protocols, I had to switch to the new version of Time Matters so that it would supposedly sync with my outside devices, which it never did. Review Source VR Verified Reviewer Legal Assistant Law Practice Used the software for: 2+ years ### "Love this program! Everything I need is all in one spot! " April 25, 2018 5.0 It helps us keep track of every attorney's busy schedule, whether it be for court conferences, in office client appointments, meetings with staff, meetings outside of the office, or any other appointment. It is easy to read and helps keep us organized as to where an attorney is and when. It also helps that all of our contact information can be stored all together in this program. Pros There are so many different features to this program. It holds all client, attorney, and court contact information in an easy to find system. I can also easily calendar all matters and link the tasks to the appropriate contact. There is also an easy daily calculator to count a certain amount of days. It is especially helpful when counting specific days to respond to orders and motions. Each person can even set up "to-do's" for themselves, without it showing on the daily calendars. I love how we can enter new client information in and keep track if we have spoken to them or not with the "consult" forms. We can tailor each category to make it hold specific information we want. Cons Sometimes the software can get tricky. It took me a little while to learn all of the ins and outs of the program. Sometimes certain tabs are missing when I open the program, so I have to take some time to find out where they are to open them again. It still takes me some time to find items in the program that I don't use every day. Review Source AO Amy O. Paralegal Law Practice Used the software for: 2+ years ### "Stay Away" October 26, 2022 1.0 Customer Service is the worst. Just try calling the phone number for the support line, it doesn't even work Pros No pro comments. Just try to call the Customer Support phone number and you will see what I mean Cons Zero Customer Service, constantly changing things which causes issues, the price keeps going up significantly. But mostly there are so many bugs that can ruin entire files with important deadlines which can have serious consequences. JUST DON'T Review Source DT Duy T. Attorney Legal Services Used the software for: 2+ years ### "Unreliable, Inaccurate, and Non-Responsive" September 28, 2017 1.0 Cons This program advertises a ton of features, but (1) you pull your hair out trying to make it work, because it is not intuitive; (2) when you finally figure it out, it still doesn't work (see bugs, bugs, bugs below); and (3) even when there are no bugs you are left with a ho-hum, is this all? To this, add the fact that the software is full of bugs, bugs, bugs. The company has been alerted to some bugs for a decade and never fixed them. There are forums of users talking about bugs going back 5 or 6 version nos. This is the only program I know that cannot make a scroll bar work! Numbers are off - including in your trust account balances! The heavily-touted document merge feature has never worked reliably. The whole program crashes daily, multiple times. These crashes are very disruptive because you have to restart everything and figure out where you were. Sometimes the restarting takes 15 minutes and multiple tries. And that brings me to the central problem: This company making software for lawyers doesn't seem to understand software or lawyers. Other software makers will fix bugs before you even tell them. This one says, live with it. It really thinks lawyers can live with a mistake here, a mistake there? A missing comma? a few dollars off in a trust account? And the worst thing? You're stuck. Changing to another program is horrendously expensive, after all your sunk investment, training, and consultant fees. Best to just stay away. Review Source DM Denise M. General Manager Law Practice Used the software for: 2+ years ### "Pricing has jumped to Cloud based, without being in the Cloud" February 26, 2021 3.0 It was great when everyone worked in the office, but doesn't work for us today with people working remotely and wanting access to information everywhere. We customized things but over the years the automatic document generation would break. Every time adobe reader updates, you have to call tech support to fix the Time Matters save function for pdf documents on every workstation! The recently upped the price of the annual maintenance plan to similar to cloud service providers, but there is very limited cloud access, so the quadrupling of the price without a corresponding increase in functionality has led us to leave Time Matters. If we are paying for cloud access we should be receiving it. Pros I liked the customizability of this software. Cons This is a premise based software. If you have an active maintenance plan you can access a bit of information through a browser or app, but this is limited to the client name and document names under that client. You can email a document to someone, but cannot view the document. We experienced constant problems accessing even this limited amount of information away from the office, as the software seems to crash a fair amount and you have to call tech support to get it back online. Alternatives considered [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Review Source Jeffery S. Vice President Information Technology and Services Used the software for: 6-12 months ### "Never talk to a human ever" April 5, 2022 3.0 Overall it's garbage. The third party firm wasn't able to transfer the old software database over, so now we have 2 systems working side by side. Support is garbage. Internal code does not work from time to time. Pros At this points months into the agony, there is not one thing to like about this software. We support over 200 live applications and not one generates in a whole year what the support demands are for Time doesn't Matter software. Cons Chat only support that ends the instant they find out that you have this installed on a Virtual Computer. What a joke. There are viruses I would recommend to my close friends and associates before I would ever tell them to use a Lexis Nexis product. The company consumes smaller companies and then "re-organizes" them. There is a pudgy corporate middle manager someplace that is justifying his bonus by never letting purchasers ever talk to a tech support professional. Review Source KB Kathleen B. Consultant Computer Software Used the software for: 2+ years ### "What else is there?" January 14, 2022 5.0 I support the product and have for over 20 years. I've gotten periodic demos of other softwares, but none are as flexible as Time Matters. Pros Time Matters is fully customizable. If you don't want to do the customization, you can get a consultant to do it for you, but you need to provide input. If you don't want to customize you might consider another product. Customization is critical to form development which is critical for document production. Cons Since Time Matters was migrated to PCL/Time Matters, the owners of Leap software, many of the long time bugs have been fixed. The billing and case management are seamless and the link to QuickBooks is a bonus. Not always perfect if you use the tax feature and get partial payments, but I have never had a problem with it. Review Source LM LD M. Associate Attorney Law Practice Used the software for: 2+ years ### "Works Great at Office but Lacks in Mobile & Outside Office Abilities. " December 14, 2016 4.0 Overall I absolutely think that Time Matters delivers a wonderful product with tons of great features that are useful for everyone from Paralegals to Attorneys. The problem is nowadays it is not convenient or practical to only work in one's office or during regular business hours Mon - Fri, which means that other than with the limited online access I cannot utilize any of the terrific features without being at my computer in the office. And even with TM Mobility, while a huge help, is nothing more than remote access some docs, calendar viewing and to do tasks. This is definitely a huge shortcoming of the legal software and given how expensive it is there needs to be a serious expansion of features that can be accessed remotely and synced with mobile devices. I still give TM Four Stars because it is a very in-depth program but the fact I'm having to seek out additional software vendors because TM is woefully lacking in some crucial areas should give Lexis concern for future clients. I recommend this program still but have to ensure the (current) ways in which it fails completely / falls short. Pros File Specific Features allowing a wide range of possibilities with every case matter opened. Cons No way to work from home or out of the office. Even the (limited) mobile access is woefully lacking in functional features. Not saying I expect the ease and integration of programs like Clio but there practically nothing at this moment. Review Source Richard S. Partner Law Practice Used the software for: 2+ years ### "Antiquated program with zero customer support" December 19, 2018 2.0 As you can tell we're very unhappy with our Time Matters experience. We've had the program for a number of years, but will be moving on to an alternative system soon. Lexis/Nexis has ruined the program and seems uncaring about its users. Pros Reasonably easy to understand, with all the basic features needed for a general law practice Cons Very clunky to use, poor document management, no client portal (they used to have one but abandoned it when it didn't work). Technical support is miserable and uncaring Review Source Jason S. Director Of Technology Law Practice Used the software for: 2+ years ### "Great Software for 1997, Not ideal for today" October 9, 2018 3.0 Pros It has much of the functionality a law practice would need to function. It manages Matters, and allows the user to link documents, notes, emails, etc. Cons The software functions like it is still the year 1997. It has buggy plugins to Word, Adobe and Outlook that crash a lot. It needs a constant connection to the server and can't handle any internet connectivity issues. It doesn't work with mobile devices well. Review Source VR Verified Reviewer Lead Writer Computer Software Used the software for: 2+ years ### "I've had to use this software for work before." February 15, 2018 3.0 Pros TimeMatters is a good way to easily track the files and data required for legal cases, and makes legal practice management a fairly easy task. Cons TimeMatters has a very steep learning curve and requires a high level of training before usage can commence. Additionally, it can be hard for users to fix problems on their own, and various issues frequently require outside intervention. Review Source VR Verified Reviewer Document Reviewer Legal Services Used the software for: 6-12 months ### "Easy enough to keep track of billing, but is this a solution we need?" May 21, 2019 4.0 If you really want an elaborate, automated system with detailed records to keep time, this program has got you covered. Maybe I'm old school or not, but the rest of us can just enter our time at the end of the day without any applications. Pros Being able to set up a list of tasks for the day and start them and stop them as I worked on them. The phone app also made it easy to get time into the system when my computer was otherwise busy. Cons This is micromanagement on an unnecessary level - just keep time! Having to fix things after the fact because you fat fingered something is flat out annoying. It tracks metrics on all users, but what is the point of all the data? If you have time to read all that, you should be billing hours. Review Source JR John R. Law Practice Used the software for: 2+ years ### "It used to be the way to go....not so much anymore" January 19, 2017 3.0 I am a formerly small firm, now solo. I have run the enterprise version on my own Windows SQL Server for the past 15-20 years. Setting the program up on the server took a little doing, as did several upgrades over the years, but I assume that has gotten easier now (maybe not though). The problem is I work a lot out of the office, and now that I don't have a dedicated staff member to enter in all my information (case, calendar, clients etc....) it has gotten out of date. Setting up the sync feature with my laptop never quite worked right, and as other reviewers point out there is no mobility. Frankly, I don't have time to spend monkeying around with the software. I need the software to assist me function, not the other way around. So, I am moving on to one of the cloud based services. I'd say Time Matters days are numbered. Pros Your data remains on your own server(s) and you can isolate it from the Internet thereby increasing security. However, that is also one of the flaws, as working remotely becomes an issue. Cons Lack of remote access, mobility, etc... It can be a complicated program to master. Review Source DH David H. CS Information Technology and Services Used the software for: 2+ years ### "Oh Time Matters for you? DON'T USE TIME MATTERS" April 27, 2023 1.0 Slogan: Any other law software - for when time REALLY matters. If you value your business time or your employees time, don't ever install this software. If you're an IT company and a prospective client uses this software, RUN AWAY. Or hopefully guide them away from this godawful software. Pros Uninstalling it, and moving to another product. As the administrator of this product, we found our service calls reduced by about 80% for our law clients. Cons Constant problems. Database issues, slowness, data loss, installation issues, lack of deployment options, hundreds upon hundreds of service tickets related to the inability to use time matters effectively. Review Source TT Tasha T. Paralegal Law Practice Used the software for: 2+ years ### "Great Run With Product!" October 25, 2021 4.0 I had a great run with this software and would recommend it to other law practices but it's phasing out and won't be around much longer. Pros There were a lot of features I enjoyed in this product. It was very easy to navigate, find pertinent information on cases, the tabs were very functional and can separate the cases how you like, just a great software. Cons It could get really slow moving from one case to another, and I do mean slow. I just hate that this product won't soon be around and is phasing out. Review Source JA Jennifer A. Business manager Law Practice Used the software for: 2+ years ### "Not user friendly" August 18, 2020 2.0 The company was great for customer service and also tech support. The product was just poor. Pros I liked the billing features but that was really it. Cons It did not have a case management software that our firm needed Reason for choosing Time Matters Time Matters at the time was a local company so having someone come train us in person was key. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) Timeslips was horrible Review Source JD Joanne D. CPB Bookkeeper Accounting Used the software for: 2+ years ### "Bookkeeping review" December 12, 2023 4.0 Pros Ease of use, reports and documents obtained Cons Customer support is very lacking, calls in are put on hold forever and e mails as slow to be answered Review Source SC Stewart C. Stewart Law Practice Used the software for: 2+ years ### "TimeMatter!" December 13, 2016 4.0 I have used TimeMatters for more than 15 years, and I have recommended it to many colleagues in that time. I have yet to master all of its features. Upgrades are usually difficult, especially since they moved to Microsoft SQL Server Express for their back end. Backups are a huge pain due to Microsoft SQL Server Express. The feature set is huge. I will probably move to a cloud-based system because of the cost and for easier usability at multiple locations. It was a great product, but it is server-based with the extra costs of maintaining or renting a server. Those costs are quite large and should be a major factor in any decision to use TimeMatters. Pros the large feature set, integrations with other software, document management. Cons Difficulties with upgrades and backups, maintenance costs, server-based. Review Source JO Jason O. Attorney Law Practice Used the software for: 2+ years ### "Heavy user" September 15, 2017 3.0 Excellent tickler and calendaring system. Very comprehensive contact management database Pros Great tickler system. Excellent comtact database. It is effective at sorting and printing reports. Cons This program tries to be so comprehensive it's bloated and difficult to optimize. This program is the gold starard and does everything well once the user fully optimizes it. My criticism is that this program is hard to optimize and utilize effectively for small firms. For the price point there are better programs for smaller firms to use efficiently. Review Source SB Stacey B. accounting Law Practice Used the software for: 2+ years ### "Before it was slightly counterinuitive, now it is also full of errors" February 1, 2019 3.0 Time Matters has always been expensive and of questionable value. We've gotten use to the devil we know, but when we upgraded, we had no idea how much more difficult things could get. Pros It was never perfect, but it was reliable. The formattable clipboards were handy. Cons What you click on in the calendar is never what comes up. It gets stuck. It has errors. It was never user friendly. To set up things like the clipboards, you have to have more of a programmer mindset because there's nothing about this application that works like anything else most people use. Review Source SS Shawna S. Paralegal Law Practice Used the software for: 2+ years ### "Excellent software to use if you run or work for a law firm!" April 5, 2018 5.0 It gives me easy access to all information related to our clients, including pleadings related to a case. Pros I like that you can house all of your contacts in Time Matters and save related pleadings to a matter for everyone in your practice to access. I like the matter linking feature as well. Cons If I had to complaint about one thing, I would say that because Time Matters has so many features/functions, it takes a while to learn the program. I struggled with linking the contacts to matters initially. Review Source AV Aneta V. Law Clerk Legal Services Used the software for: I used a free trial ### "Past user" June 28, 2023 3.0 Horrible Pros Nothing, there was not 1 feature of time matters that I could use i liked using Cons it is not simple to use. it kept freezing, renaming my letters, kicking me out while I was in the middle of drafting letters, etc Review Source DW Dan W. attorney Law Practice Used the software for: 2+ years ### "Old and Clunky" September 30, 2019 1.0 Pros I really have nothing good to say about Time Matters OTHER than it can still operate in a server based environment rather than clod based Cons lack of flexibility especially in formatting Reason for choosing Time Matters We were stupid and bought without a trial Review Source WN William N. Partner Law Practice Used the software for: 2+ years ### "It was great, but now it's obsolete" March 31, 2021 2.0 Pros Customizable to suit our needs. Provides basic client management capability. Cons The software needs to be available as a cloud based platform. Clients expect a portal option, but Time Matters does not have that functionality. Review Source MES Mary Ellen S. Paralegal Legal Services Used the software for: 2+ years ### "Time Matters- Review" August 6, 2019 3.0 Pros Not much at all. I did not like anything except that it was quick. Cons It was very difficult to learn; had to learn it on my own; It could do so much but I could never figure out the system; Reason for choosing Time Matters Did not like it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.