--- title: "NextGen Enterprise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NextGen Enterprise Software - reviews, pricing plans, popular comparisons to other Medical Transcription products and more." source_url: "https://www.capterra.com/p/228336/NextGen-Enterprise/" page_type: "product" language: "en" --- # NextGen Enterprise Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NextGen Enterprise ## What is NextGen Enterprise? NextGen Enterprise EHR offers practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen Mobile, providers’ smartphones become an extension of the EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to its clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps practices secure and makes upgrades easy, though on-premise options are also available. ## What is NextGen Enterprise used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 81% Neutral 11% Negative 8% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Medical Practice Management / 2026 - Revenue Cycle Management / 2026 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NextGen Enterprise?[Manage this product listing](https://www.g2.com/products/nextgen-healthcare-ehr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NextGen Enterprise 4.2 (36) VS. [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (36) Ease Of Use 4.6 (1,381) Value For Money 4.1 (34) Value For Money 4.7 (1,011) Customer Service 3.6 (34) Customer Service 4.8 (1,301) ## NextGen Enterprise alternatives [4.7 (590)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Tebra](https://www.capterra.com/p/129169/Tebra/) [3.9 (1,384)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) [View all alternatives](https://www.capterra.com/p/228336/NextGen-Enterprise/alternatives/) ## FAQs about NextGen Enterprise Overview ### Which roles and teams benefit most from NextGen Enterprise? NextGen Enterprise is most used by healthcare administrators, practice managers, and revenue cycle leaders who need to streamline scheduling, billing, and front-office workflows. IT directors, CIOs, and informatics teams rely on it for system administration, integrations, and data management, while clinical staff use it to support documentation, patient records, and operational coordination. Answer based on 35 reviews Overview ### What company size and industries is NextGen Enterprise built for? NextGen Enterprise is designed for small healthcare organizations, with 63% of reviewers from small businesses and 34% each from Medical Practice and Hospital & Health Care. It serves healthcare providers, small medical practices, ambulatory care facilities, and specialty clinics, with additional use in Health, Wellness and Fitness at 17%. Answer based on 35 reviews Features and Usability ### What are the key features of NextGen Enterprise? NextGen Enterprise offers EHR/EMR, patient scheduling, clinical notes, billing and invoicing, claims management, and patient portal functions. It also includes charting, prescription management, lab integration, telemedicine, reporting and analytics, access controls, audit trail, and workflow automation for healthcare documentation and administrative tasks. Integrations ### Which third-party tools and platforms does NextGen Enterprise integrate with? NextGen Enterprise integrates with IMO Core, Dragon Professional Individual, Luma Health, Phreesia, Waystar, and OnBase. These integrations cover coding and charting, speech-to-text documentation, patient scheduling and check-in, billing, and content management, giving the platform a broad set of connected healthcare workflows. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does NextGen Enterprise offer? NextGen Enterprise provides webinars, documentation, and videos to help teams get started. Webinars support guided instruction, documentation offers written reference for setup and product use, and videos provide visual walkthroughs for reviewing key steps and features at a self-paced pace. Answer based on 1 reviews Getting Started and Support ### What customer support options does NextGen Enterprise offer? NextGen Enterprise provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users report that support can be quick and helpful in some cases, especially with dedicated contacts, but others describe inconsistent responses, repeated basic guidance, and tickets that go unanswered or are marked as known issues. Answer based on 3 reviews ## Features AI summary Based on 4,113 Medical Transcription reviews Capterra reviewers point to these as the top priorities when choosing electronic medical records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) NextGen Enterprise supports all three of the features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect patient data, maintain complete and accessible records, and document care accurately, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.5 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 3.9 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.2 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 3.6 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Electronic Payments 4.1 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services NextGen Enterprise 214 features ### All Features - Abbreviation Detection: Automatically comprehend data abbreviation terms - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio File Management: Supports audio files - Audio/video file upload: Upload audio and video files - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Management: Store and organize information about customers and previous interactions - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Diagnostic Imaging: Render images of the body for diagnostic and treatment purposes - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Claims: A paperless claim form that is electronically shared - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Family History Tracking: Track family medical history to diagnose existing/new conditions and diseases. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Cardiologists: Intended to be used by cardiologists - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Neurologists: Designed for Neurologists - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - Image Management: Support for uploading and retaining image files in the cemetery records database - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Lab Results: Laboratory test results - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medical Terminology Database: A library of medical terms, abbreviations, definitions, and meanings - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Intake Forms: Online forms for managing client intake - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Onsite Registration: In-person, onsite registration - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Photo Capture: Capture photos for any type of use case - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Registration: Manage the pre-registration process - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Urgent Care Templates: Pre-formatted documents and forms for Urgent Care processes. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Video Conferencing: Connect with meeting participants remotely over video - View, Download, Transmit: Securely view, download, and/or transmit patient records - Vitals Tracking: Track and measure patient's vitals - Voice Capture: Voice recording and storing - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (36) 4.0 Based on 36 reviews ## Pricing Value for money 4.1 (34) ### Starting price Free trial not available Value for money 4.1 (34) 4.1 Based on 34 reviews ## Integrations [ OnBase](https://www.capterra.com/p/62208/OnBase/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (34) 3.6 Based on 34 reviews ## User reviews Overall rating 4.2 Based on 36 reviews Filter by rating 5(17) 4(12) 3(4) 2(3) 1(0) Mentioned topic Sorted by most recent MR Mohammed R. Technical engineer Computer & Network Security ### "Efficient Patient Records and Clinic Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 22, 2026 Pros What I liked most about NextGen Enterprise is how it keeps patient records and medical documentation organized in one place. Cons The system can also take some time to learn, especially when navigating the different patient management and documentation features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jennifer N. Manager Accounting ### "Robust and Compliant EHR/PM Solution for Enterprise Practices, but Comes with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 31, 2026 My overall experience with NextGen Enterprise is positive. It is a powerhouse for enterprise healthcare organizations that need deep functionality, strong billing compliance, and customizable clinical templates. While the initial onboarding and daily UI navigation require more effort than simpler cloud EHRs, its stability and end-to-end clinic management capabilities make it a reliable centerpiece for high-volume practices. Pros Comprehensive All-in-One Platform: Seamless integration between clinical EHR, Practice Management (PM), and Revenue Cycle Management (RCM). Deep Customization: Highly customizable templates and specialty-specific content that fit complex clinical workflows. Robust Reporting & Analytics: Excellent built-in reporting tools for tracking practice performance, quality measures, and billing metrics. Interoperability: Strong capabilities for health information exchange (HIE) and lab/pharmacy integrations. Cons Steep Learning Curve: Navigation requires significant training; the layout isn't intuitively modern out of the box. Click-Heavy Workflows: Routine charting tasks often require navigating through multiple sub-screens and tabs. System Updates & Maintenance: Upgrades can sometimes alter customized templates or require additional IT resources to re-test workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Melissa R. Manger Alternative Dispute Resolution ### "Comprehensive Practice Management with a Steep Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 August 22, 2026 Overall, NextGen Enterprise is a robust and dependable practice management solution for busy medical practices. It effectively centralizes clinical data and accelerates billing cycles. While navigating the menus requires patience and the system layout feels slightly dated, it significantly reduces administrative burdens once fully mastered. Pros The system unifies scheduling, patient charting, and medical billing into one centralized location, significantly streamlining daily medical workflows. The automated billing functionalities and real-time insurance eligibility checks are incredibly efficient. Additionally, the specialty-specific clinical templates allow providers to document patient care quickly and focus more on patient interaction. Cons The platform has a relatively steep learning curve, especially for non-tech-savvy staff members, making initial employee training difficult. The user interface can feel clunky and inefficient due to the excessive clicking required to navigate between functions or update simple items. There are also occasional system glitches and lag times when uploading or capturing documentation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Ruth D. Data Entry Billing Hospital & Health Care ### "Great tool needs updating! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 17, 2026 Medium to large medical practices. Organizations needing deep customization. Teams with IT support or willingness to train makes it very helpful. Pros Highly customizable. Great for practices that want control and flexibility. Clinics can tailor templates, workflows, and reports to fit their exact needs. Cons New users often feel overwhelmed at first. Not beginner-friendly. Takes time to train staff and fully understand workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2026 Thank you for your thoughtful feedback. We're pleased to hear that you value the flexibility and customization capabilities of NextGen. We designed the platform to help practices tailor workflows, templates, and reporting to meet their unique operational and clinical needs. We also recognize that with a highly configurable system comes a learning curve, particularly for new users. That's why we continue to invest in training resources, onboarding support, and user experience enhancements to help teams become productive more quickly and get the most value from the platform. We're glad to hear that you see the benefits for organizations that prioritize customization and are committed to helping practices of all sizes successfully leverage those capabilities. — The NextGen Team AN Anonymous User owner Medical Practice ### "Ok Billing Software" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 26, 2026 Nextgen is a software that has what they think are a lot of bells and whistles and it is so challenging to use. Pros I like how they have the medical note for the claim linked in the claim. That makes it really easy to see that specific note. The section to leave notes for a specific claim works fine. Cons I really dislike the reporting features. Reports are so slow to load and so limited. Posting takebacks is really challenging and the balance is left in the wrong insurance responsibility. I dislike the process of sending and reviewing claims. It is really tedious. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2026 Thank you for taking the time to share your feedback. We’re glad to hear that features like linking medical notes to claims and the ability to add claim-specific notes are helping support your workflow. We also appreciate your candid input around reporting, claims processing, and overall usability. These are important areas, and we recognize that efficiency and ease of use are critical in day-to-day operations. Based on feedback like yours, we’ve been making ongoing enhancements to improve report performance, streamline claim workflows, and simplify key processes such as takebacks and claim review. Our goal is to ensure the platform not only offers robust functionality but also delivers a more intuitive and efficient user experience. Insights like yours play a key role in shaping those improvements. Thank you again for your feedback—it’s helping us continue to move in the right direction. — The NextGen Team MA Meghan A. Secretary Hospital & Health Care ### "Everyday is NextGen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 My overall experience with NextGen was an amazing one. I could not imagine using anything else on a day to day basis at work. Pros What I like most about the NextGen Enterprise is it made my day to day task easier to accomplish and well organized. Cons The thing I liked the least about NextGen is it was slightly glitchy from time to time, but definitely nothing major. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alice C. Progam Manager Health, Wellness and Fitness ### "Nexgen Corporate Customer Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 Excellent experience even when challenges occurred our representative was very professional and answered all out questions. Minimal interruption in service delivery. Pros Easy to use and great customer support which was vital in our line of work. We used the Nex gen cards for out patient support programs and we rarely had any issues with it. Cons Customer support was quick and we had a dedicated person to respond to our inquiry since I worked for a large organization this was vital. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Megan H. Product Manager Information Technology and Services ### "Solid and Reliable System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 21, 2025 Overall, it’s a solid and reliable system. While it has some usability issues, its flexibility and integration capabilities make it a valuable tool for our practice. Pros NextGen Enterprise is highly customizable, allowing us to tailor templates and workflows to fit our needs. It integrates well with other platforms and offers strong reporting and patient engagement tools. Cons The UI can feel outdated at times, especially for new users. Some workflows require multiple clicks or steps that could be streamlined. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Better patient management and Revenue Cycle Management processes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CE Crystal E. Medical assistant Medical Practice ### "NEXT GEN IS THE WAY" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2025 great program to work with if you are looking for ease and convenience. Maked patient charting and documenting a breeze. Pros I love the ease and convenience that the system offers. Customer support is amazing as well. This system makes the process of pt charting so much easier and quicker. Cons the system does freeze a little every now and then but even with that small flaw the program is still definitely worth it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alec P. Production utility Broadcast Media ### "Excellent service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2025 Quickly taken care of and outstanding service. Thank you for the help Pros “Five stars for their professionalism and passion! Would definitely recommend ” Cons Nothing bad to say about this business their professionalism was top notch Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Tebra vs NextGen Enterprise](https://www.capterra.com/compare/129169-228336/Tebra-vs-NextGen-Enterprise)