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NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available.
Provider
NextGen Healthcare
Located In
United States
Foundation
1994
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
Videos, Webinars, Documentation
Support
Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base
An EHR/EMR solution designed for mid-size to enterprise practices. NextGen EHR offers integrated workflow benefits from 50-plus years of clinical experience and more than 150,000 providers.
Content Source: NextGen Enterprise
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NextGen Enterprise Reviews
Pros
Overall, my experience with Nextgen is great. Tech support is outstanding, the application is easy to use.
I think it has great qualities that just need some tweaking to be really fantastic.
That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.
I love the continued improvements and innovation.
Cons
The new patient portal is also a buggy mess that we cannot get to work any time there is an update.
My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.
For Self-Pay issues, there is no way for errors to be caught.
It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.
"NextGen EHR "
Overall: Our account manager is really responsive to us. If we have issues, he is always on top of getting us help.
Pros: I like the way the system is set up. It is easy to navigate.
Cons: Too many ways to the same thing, that if a provider picks the wrong way to do it, then it might not get captured right for reporting.
"Nineteen and a half years with NextGen Enterprise"
Overall: Over all Nextgen Enterprise is a solid choice for a big practice. They scope of tools and options make them a prefect out of the box choice to drive your A/R well under the 18 days. We have been under the 14 days after a year on the product.
Pros: Staying on top of regulations and requirements. They seem to be trying to innovate and improve the product each year. They are on top of the MIPS requirements with workflows that help achieve those goals.
Cons: If you are hosted by NextGen there are some issues with lag as we are a small client and we are on a leveraged server with other clients. Q&A is lacking on the product as they rush to push out features to fast breaking features at least once or twice a year.
"Get out while you still have your sanity"
Overall: I cannot wait to get out of our Nextgen contract and move to a company that does not feel like a sinking ship. Nextgen hasn't been modernized in what feels like ages, and the "new" version 6.2021 is very buggy. The new patient portal is also a buggy mess that we cannot get to work any time there is an update.
Pros: I like that we are very intertwined with Nextgen and I already have a very serious knowledge base.
Cons: The quality of support services has been on a down trend for years now. Reps are constantly changing, institutional knowledge has almost totally disappeared due to outsourcing. My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.
"NextGen is Great, but Could See Some Improvements"
Pros: That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.
Cons: Some of the templates are really long and cumbersome to get through. Too many fields to fill out and too many clicks for the Providers.
"Best and most efficient medical software"
Overall: Overall, my experience with Nextgen is great! Tech support is outstanding, the application is easy to use.
Pros: Nextgen is easy to use. The EHR is customizable for your specialty. The success community that Nextgen offers is wonderful! Nextgen listens to their clients.
Cons: Portal needs some improvement for patient experience.
