--- title: "NextGen Enterprise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NextGen Enterprise Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/228336/NextGen-Enterprise/" page_type: "product" language: "en" publication_date: "2026-11-12" --- # NextGen Enterprise Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NextGen Enterprise ## What is NextGen Enterprise? NextGen Enterprise EHR offers practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen Mobile, providers’ smartphones become an extension of the EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to its clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps practices secure and makes upgrades easy, though on-premise options are also available. ## What is NextGen Enterprise used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Revenue Cycle Management](https://www.capterra.com/revenue-cycle-management-software/)[Orthopedic EMR](https://www.capterra.com/orthopedic-emr-software/) Recognitions Shortlist Overall rating Based on 78 user reviews Reviews sentiment Positive 82% Neutral 11% Negative 8% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Medical Practice Management / 2026 - Revenue Cycle Management / 2026 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## NextGen Enterprise alternatives Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (685)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (1,134)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/228336/NextGen-Enterprise/alternatives/) ## FAQs about NextGen Enterprise Overview ### Which roles and teams benefit most from NextGen Enterprise? NextGen Enterprise is most used by clinical teams, including physician assistants and medical assistants, for documenting visits and managing patient information. Practice administrators, office managers, and patient accounts leaders use it to oversee scheduling and billing workflows. IT administrators, application analysts, and integration specialists manage system configuration, interoperability, and technical support. Answer based on 38 reviews Overview ### What company size and industries is NextGen Enterprise built for? NextGen Enterprise is designed for small healthcare providers and medical practices, with 63% of reviewers from small businesses. It also serves ambulatory care facilities and specialty clinics, while midsize organizations account for 24% and enterprises 13%. Its leading industries are Hospital & Health Care and Medical Practice at 32% each, followed by Health, Wellness and Fitness at 18%. Answer based on 38 reviews Features and Usability ### What are the key features of NextGen Enterprise? NextGen Enterprise offers EHR/EMR, practice management, and medical billing features, plus appointment scheduling, patient portal, and patient intake tools. It also includes claims management, coding assistance, e-prescribing, clinical notes, reporting and analytics, workflow automation, and integrations for lab, PACS, and telemedicine. Integrations ### Which third-party tools and platforms does NextGen Enterprise integrate with? NextGen Enterprise connects natively to OnBase. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does NextGen Enterprise offer? NextGen Enterprise provides webinars, documentation, and videos to support team training. Webinars offer live guidance and Q&A, documentation serves as written reference material, and videos provide visual walkthroughs that users can review as needed. Answer based on 3 reviews Getting Started and Support ### What customer support options does NextGen Enterprise offer? NextGen Enterprise provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support feedback is mixed: some users report quick responses and dedicated help, while others describe declining ticket handling, basic guide-only replies, unanswered tickets, and less consistent staff knowledge. Answer based on 3 reviews User interface ### Is NextGen Enterprise easy to use for daily clinical workflows? NextGen Enterprise supports detailed clinical workflows but requires training to navigate efficiently. Healthcare organizations value its customizable templates and connected EHR, billing, and practice-management functions. However, many staff members find the interface dated, click-heavy, and difficult to learn, especially when charting, locating payment details, or moving between screens. Answer based on 11 reviews ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when choosing electronic medical records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) NextGen Enterprise supports all three of the features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect patient data, maintain complete and accessible records, and document care accurately, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.5 (22) 95.45% of 22 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.1 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.2 (21) 90.48% of 21 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 3.6 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Electronic Payments 4.1 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services NextGen Enterprise 193 features ### All Features - Abbreviation Detection: Automatically comprehend data abbreviation terms - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio File Management: Supports audio files - Audio/video file upload: Upload audio and video files - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Diagnostic Imaging: Render images of the body for diagnostic and treatment purposes - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Family History Tracking: Track family medical history to diagnose existing/new conditions and diseases. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Cardiologists: Intended to be used by cardiologists - For Dermatologists: Software specialized for dermatologists - For Family Medicine: For family practices - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Neurologists: Designed for Neurologists - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Image Management: Support for uploading and retaining image files in the cemetery records database - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Intake Management: Activities related to the initial admission of a charge into the organization's care - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Lab Results: Laboratory test results - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medical Terminology Database: A library of medical terms, abbreviations, definitions, and meanings - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Intake Forms: Online forms for managing client intake - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Online Scheduling: Track and organize online shifts - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Registration: Manage the pre-registration process - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Urgent Care Templates: Pre-formatted documents and forms for Urgent Care processes. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Video Conferencing: Connect with meeting participants remotely over video - View, Download, Transmit: Securely view, download, and/or transmit patient records - Vitals Tracking: Track and measure patient's vitals - Voice Capture: Voice recording and storing - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (38) 4.0 Based on 38 reviews ## Pricing Value for money 4.1 (35) Value for money 4.1 (35) 4.1 Based on 35 reviews ## Integrations [ OnBase](https://www.capterra.com/p/62208/OnBase/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (35) 3.7 Based on 35 reviews ## User reviews Overall rating 4.3 Based on 78 reviews Filter by rating Counts reflect reviews available in this feed. 5(32) 4(32) 3(10) 2(4) 1(0) Mentioned topic Recent reviews first, then most helpful EM EHR Manager EHR Manager ### "Saves Sets and Smart Reuse of Past Assessments Make Documentation Easier" 4.0 November 11, 2026 AI being more incorporated within the EHR Pros The saves set, my phrases and pulling in previous assessments/plans Cons The amount of clicks to respond to a communication and find past encounter data KY Kameya Y. ### "Highly Customizable, but Too Many Errors and Inconsistent Features" 3.5 November 11, 2026 RCM. Revenue is important for our continued operation! Pros That it can be customized to fit our practice. Cons So many error messages! It has great features (like care quality) that don’t consistently work. EV Elizabeth V. ### "Ehr project lead" 4.0 November 10, 2026 Enterprise chart gives our provides access to a shared record between primary and specialty care. Pros The flexibility we have to customize and meet the unique needs of our providers. Cons So many of the new cool tools come with a fee. Erica G. ### "Seamless Integration and a Strong Partnership" 4.5 November 10, 2026 Visibility that doesn’t require running reports. Such a time saver. Pros Integration, coupled with a partnership. Cons There isn’t anything I dislike. Support has been great. David R. Clinical Support Technician ### "Powerful Customization and AI Integrations" 4.0 November 10, 2026 Organized structure for consistent documentation. We have multiple specialties that require various ways to document their notes. NextGen EHR provides these options. Pros It’s customization capabilities and AI integrations. Cons Old school look—desperately needs a modern application face lift. IM IT Manager IT Manager ### "Dependable, Highly Customizable Templates" 4.0 November 10, 2026 Multi specialty platform available within base system Pros Dependable and highly customizable templates Cons Infrastructure setup and expertise needed to have on premium. josh H. EHR Administrator ### "They Listen to Client Feedback and Truly Partner With You" 5.0 November 10, 2026 Helping us solve provider burnout with ambient Pros I like that they listen to the client feedback and work with us. Cons I dislike the upgrade process, but it has gotten easier and sounds like it will continue to do so. Sharad P. Board Member ### "Improving product" 3.0 November 10, 2026 Improving population health Pros New features have a lot of potential. Ok Cons Implementation and execution is clunky and delayed efren V. Accountant ### "Easy-to-Navigate EHR That Streamlines Workflows and Saves Time" 4.5 November 10, 2026 Revenue cycle, better cash flow Pros NextGen Healthcare EHR is easy to use and navigate. It helps streamline daily tasks, keeps patient information organized, and makes accessing records and managing workflows more efficient. Overall, it is a helpful system that improves productivity and saves time. Cons Not so user friendly if you are new. For new hires Mike H. CIO ### "Flexible, All-in-One Solution with Impressive Scope" 5.0 November 10, 2026 Providing services outside the four walls with cloud and NGMobile. Pros Flexibility and scope. So many solutions under one roof. Cons Sometimes the breadth of workflows can create confusion for providers. [View all Reviews](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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