# NextGen Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NextGen Enterprise the right Electronic Medical Records solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228336/NextGen-Enterprise/reviews --- NextGen Enterprise 4.2 (33) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of NextGen Enterprise Ease of use 4.1 Customer Service 3.6 ## Pros and Cons in Reviews YG Yurisleydi G Product ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Nextgen is a very god system that offers the flexibility to do self-developments of their KBM Templates, it allows the client to do APIs to meet the client needs when connecting to 3rd party vendors.“ August 13, 2024 AP Anne P System Application AnalystMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “We get frustrated frequently when we open a support ticket explaining in detail what steps we have tried and the only resolution we receive is a basic user guide that does not solve the problem whatsoever since we already knew how to do the steps in the guide.“ August 26, 2024 GL Glenea L Director Third-Party Revenue Cycle OpsMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “We also struggled with NG IT regarding our interface connections in 2022-2023.“ December 23, 2024 BD Bryan D IT DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The quality of support services has been on a down trend for years now. “ August 19, 2024 EG Emilian G PAHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “If you do not have a programmer on staff, it can be very costly to customize it.“ December 26, 2023 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MN Miranda N. Medical Assitant Hospital & Health Care Used the software for: 1-2 years ### "EASY TO NAVIGATE IN NEXTGEN, ONE OF MY FAVORITE SYSTEMS." February 12, 2025 5.0 Pros The workflows are good and ever improving. Reporting, interfaces and interoperability are strong. Cons There are not very many specialty areas in the system. Review Source Response from NextGen Healthcare February 18, 2025 Hi Miranda, Thank you for your feedback! We’re thrilled to hear that you find NextGen easy to navigate and one of your favorite systems. It's great to know that our workflows, reporting, interfaces, and interoperability meet your needs and continue to improve. We appreciate your input regarding specialty areas. Expanding and enhancing specialty-specific capabilities is something we're always working on, and we’d love to hear any specific areas where you'd like to see improvements. Your insights help us evolve to better serve our users. Thanks again for sharing your experience! JJ Julia J. Systems Integration Specialist Medical Practice Used the software for: 2+ years ### "NextGen Enterprise PM" December 20, 2024 5.0 It's been great working with \[sensitive content hidden\] and the NextGen Team. Pros Our Account Manager, \[sensitive content hidden\] and her willingness to assist and escalate urgent issues. Cons Known Issues & support not restarting services. Connectivity dropping sporadically Switched from [Sightview](https://www.capterra.com/p/5411/ManagementPlus/)[Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Reporting capabilities. Patient Management & scheduling. Review Source BD Bryan D. IT Director Hospital & Health Care Used the software for: 2+ years ### "Get out while you still have your sanity" August 19, 2024 2.0 I cannot wait to get out of our Nextgen contract and move to a company that does not feel like a sinking ship. Nextgen hasn't been modernized in what feels like ages, and the "new" version 6.2021 is very buggy. The new patient portal is also a buggy mess that we cannot get to work any time there is an update. Pros I like that we are very intertwined with Nextgen and I already have a very serious knowledge base. Cons The quality of support services has been on a down trend for years now. Reps are constantly changing, institutional knowledge has almost totally disappeared due to outsourcing. My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about. Review Source CC Carrie C. HIM Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "NextGen EHR " August 13, 2024 4.0 Our account manager is really responsive to us. If we have issues, he is always on top of getting us help. Pros I like the way the system is set up. It is easy to navigate. Cons Too many ways to the same thing, that if a provider picks the wrong way to do it, then it might not get captured right for reporting. Review Source BS Barry S. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "NextGen is flawlessly architected" July 1, 2020 5.0 This software goes from engaging a patient to diagnosis, treatment, script, and billing. It is efficient and flexible, allowing customization for each user. And the staff of NextGen is outstanding in training and running the product and in their enthusiasm and passion for it and for improving healthcare delivery. Pros This software not only provides for all aspects of EHR and admin in medical practices, it actually saves providers' time, allowing it to be better spent on patient care than on admin. Cons I would like to see more open API's to allow software development with complimentary proprietary products. The good news is that NextGen appears willing to explore such opportunities. Reason for choosing NextGen Enterprise We were so impressed with the professionalism and caring of the staff as well as the comprehensiveness of the product. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) NextGen was much more comprehensive and we were expanding into a full blown telemedicine provider. Review Source JB Josiah B. Admin Staff Supervisor Hospital & Health Care Used the software for: 2+ years ### "NextGen Review " April 2, 2024 2.0 Overall, I'm not impressed with NextGen. We are constantly dealing with "known issues" that are not resolved. We have issues with the portal experience and often hear about them too late. It's honestly embarrassing to have to constantly tell patients we are having issues with the portal. Pros I like that we are able to customize it to our specific needs. Cons The patient portal experience needs work. We also have some doctors who struggle to chart in a timely manner with NextGen. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing NextGen Enterprise We selected NextGen because of cost and customization. Review Source TW Tony W. Network Administrator Medical Practice Used the software for: 2+ years ### "Nineteen and a half years with NextGen Enterprise" August 13, 2024 5.0 Over all is a solid choice for a big practice. They scope of tools and options make them a prefect out of the box choice to drive your A/R well under the 18 days. We have been under the 14 days after a year on the product. Pros Staying on top of regulations and requirements. They seem to be trying to innovate and improve the product each year. They are on top of the MIPS requirements with workflows that help achieve those goals. Cons If you are hosted by NextGen there are some issues with lag as we are a small client and we are on a leveraged server with other clients. Q&A is lacking on the product as they rush to push out features to fast breaking features at least once or twice a year. Review Source AP Alec P. Production utility Broadcast Media Used the software for: I used a free trial ### "Excellent service " April 24, 2025 5.0 Quickly taken care of and outstanding service. Thank you for the help Pros “Five stars for their professionalism and passion! Would definitely recommend ” Cons Nothing bad to say about this business their professionalism was top notch Review Source AV Anne V. pediatrician Hospital & Health Care Used the software for: 2+ years ### "Long time nextgen user" August 19, 2024 3.0 I have using this product for quite some time, I have become quite good at navigating and making it work, Pros the patient history which shows all encounters including telephone note, pta's, visits Cons the fact that the areas to chart in pop up, which means you can't navigate behind them, so for instance look at an old note, labs, correspondence while charting on a patient. I'll be honest having used EPIC at a side gig I Have been working, I didn't realize how much more clicking there was in nextgen. Review Source Response from NextGen Healthcare September 10, 2024 Thank you for taking the time to share your experience with NextGen Healthcare. We take all feedback seriously, and we appreciate the opportunity to serve all of our customers. Our apologies for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us so we can discuss your experience further. Thank you again for your feedback and for choosing NextGen Healthcare. AP Anne P. System Application Analyst Medical Practice Used the software for: 2+ years ### "Good customized templates, sub-par tech support" August 26, 2024 3.0 Pros I like the customizability of the templates Cons The amount of issues that come up on a daily basis is annoying. Also, the quality of support has not always been up to our expectations especially since the majority of the support staff was let go for some reason. We get frustrated frequently when we open a support ticket explaining in detail what steps we have tried and the only resolution we receive is a basic user guide that does not solve the problem whatsoever since we already knew how to do the steps in the guide. Review Source RL RHEN L. Special Project,Reception Float Hospital & Health Care Used the software for: 1-2 years ### "NextGen is very customizable which is very awesome!" March 28, 2024 4.0 Pros I like how it is easy to schedule, cancel, or deletes patient's appointment. Cons The least I like in NextGen is the scanning of documents. Review Source VR Verified Reviewer owner Medical Practice Used the software for: 1-2 years ### "Ok Billing Software" March 26, 2026 2.0 Nextgen is a software that has what they think are a lot of bells and whistles and it is so challenging to use. Pros I like how they have the medical note for the claim linked in the claim. That makes it really easy to see that specific note. The section to leave notes for a specific claim works fine. Cons I really dislike the reporting features. Reports are so slow to load and so limited. Posting takebacks is really challenging and the balance is left in the wrong insurance responsibility. I dislike the process of sending and reviewing claims. It is really tedious. Review Source Response from NextGen Healthcare April 23, 2026 Thank you for taking the time to share your feedback. We’re glad to hear that features like linking medical notes to claims and the ability to add claim-specific notes are helping support your workflow. We also appreciate your candid input around reporting, claims processing, and overall usability. These are important areas, and we recognize that efficiency and ease of use are critical in day-to-day operations. Based on feedback like yours, we’ve been making ongoing enhancements to improve report performance, streamline claim workflows, and simplify key processes such as takebacks and claim review. Our goal is to ensure the platform not only offers robust functionality but also delivers a more intuitive and efficient user experience. Insights like yours play a key role in shaping those improvements. Thank you again for your feedback—it’s helping us continue to move in the right direction. — The NextGen Team MH Megan H. Product Manager Information Technology and Services Used the software for: 2+ years ### "Solid and Reliable System" October 21, 2025 5.0 Overall, it’s a solid and reliable system. While it has some usability issues, its flexibility and integration capabilities make it a valuable tool for our practice. Pros is highly customizable, allowing us to tailor templates and workflows to fit our needs. It integrates well with other platforms and offers strong reporting and patient engagement tools. Cons The UI can feel outdated at times, especially for new users. Some workflows require multiple clicks or steps that could be streamlined. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) Better patient management and Revenue Cycle Management processes Review Source MA Meghan A. Secretary Hospital & Health Care Used the software for: 1-2 years ### "Everyday is NextGen" January 15, 2026 5.0 My overall experience with NextGen was an amazing one. I could not imagine using anything else on a day to day basis at work. Pros What I like most about the is it made my day to day task easier to accomplish and well organized. Cons The thing I liked the least about NextGen is it was slightly glitchy from time to time, but definitely nothing major. Review Source CE Crystal E. Medical assistant Medical Practice Used the software for: 6-12 months ### "NEXT GEN IS THE WAY" August 28, 2025 5.0 great program to work with if you are looking for ease and convenience. Maked patient charting and documenting a breeze. Pros I love the ease and convenience that the system offers. Customer support is amazing as well. This system makes the process of pt charting so much easier and quicker. Cons the system does freeze a little every now and then but even with that small flaw the program is still definitely worth it. Review Source RD Ruth D. Data Entry Billing Hospital & Health Care Used the software for: Less than 6 months ### "Great tool needs updating! " April 17, 2026 4.0 Medium to large medical practices. Organizations needing deep customization. Teams with IT support or willingness to train makes it very helpful. Pros Highly customizable. Great for practices that want control and flexibility. Clinics can tailor templates, workflows, and reports to fit their exact needs. Cons New users often feel overwhelmed at first. Not beginner-friendly. Takes time to train staff and fully understand workflows. Review Source AC Alice C. Progam Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Nexgen Corporate Customer Support " December 29, 2025 5.0 Excellent experience even when challenges occurred our representative was very professional and answered all out questions. Minimal interruption in service delivery. Pros Easy to use and great customer support which was vital in our line of work. We used the Nex gen cards for out patient support programs and we rarely had any issues with it. Cons Customer support was quick and we had a dedicated person to respond to our inquiry since I worked for a large organization this was vital. Review Source TZ Todd Z. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "NextGen Enterprise from a medium sized clinic perspective" December 19, 2024 4.0 We have had an interesting and bumpy relationship with NextGen over the years, but we have heavily leveraged our organization's IT infrastructure around NextGen at the core. Despite any warts, the product is functional and has met our needs for over twenty years. Pros The best part of NextGen is the ability to customize the templates and documents. With some knowledge of SQL and Crystal Reports, we can get meaningful and actionable reports. Cons The recent acquisition by Thoma Bravo led to the culling of many experienced support technicians and has slowed the progress of assimilating NextGen's previous acquisitions, like Medfusion's Patient Portal. Their support seems to have been mostly outsourced to inexperienced technicians in India. Review Source TZ Tracie Z. Director of Health Informatics and Information Management Medical Practice Used the software for: 2+ years ### "They listen...and deliver" December 18, 2024 5.0 I have been using NextGen since 2017 and overall will say it has been a positive experience. They do try to listen to their clients and provide them updates to meet the everchanging landscape of healthcare. Pros The configurability of the software, but how useful it already is out of the box. Cons To set up some parts of the system, you have to go to several different screens to do different steps to set up 1 item. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing NextGen Enterprise They had the better presentation that day. Switched from [MicroMD](https://www.capterra.com/p/74016/MicroMD-EMR/) We needed an EHR that would be compliant with regulations and support our needs. Review Source VV Vince V. Chief Information Officer Medical Practice Used the software for: 2+ years ### "Solid PM/EMR - being improved" December 20, 2024 4.0 Have had NextGen PM since 1998 and EMR since 2006. Have seen lots of changes but product has significant legacy architecture and programming. That being said, we have grown significantly as an organization with it as our core system. Pros Breadth of the solution. Stability. Mobile platform. Cons Patient portal is primitive and not well integrated. Needs to add more and better analytics. Needs to incorporate/embed more advanced features, e.g., AI, ML, NLP Needs to update architecture to web-centric and utilize market-leading cloud technologies Support needs to be improved. Review Source GL Glenea L. Director Third-Party Revenue Cycle Ops Medical Practice Used the software for: 2+ years ### "Thank You \[sensitive content hidden\]" December 23, 2024 5.0 Overall it's been a much better experience thanks to \[sensitive content hidden\], and our dedicated TAM \[sensitive content hidden\]. Pros Having \[sensitive content hidden\] as our Enterprise Account Manager. Cons The RCM services from 2017 to 2023. We also struggled with NG IT regarding our interface connections in 2022-2023. Alternatives considered [Athena](https://www.capterra.com/p/240673/Athena/) Reason for choosing NextGen Enterprise A collegue who highly recommened NextGen vs. Athena Review Source YG Yurisleydi G. Product Manager Hospital & Health Care Used the software for: 2+ years ### "Nextgen Best in Class EMR" August 13, 2024 5.0 Nextgen is a very god system that offers the flexibility to do self-developments of their KBM Templates, it allows the client to do APIs to meet the client needs when connecting to 3rd party vendors. Pros Template Editor offers the ability to self develop templates to meet the client needs. Cons Ability to adapt to the client needs. All has to be self-customized by the client. Review Source MG Mack G. PA Medical Practice Used the software for: 2+ years ### "NextGen Review" August 13, 2024 4.0 good overall. I like the EMR and it has served us well. Pros It is fairly streamlined. I like the Intake, SOAP, Finalize, Checkout workflow. Cons In general performance and still quite a few bugs in the system that take forever to be addressed Review Source RS Rupa S. Quality Engineer Medical Devices Used the software for: 6-12 months ### "Helpful and easy to use tool" August 16, 2024 4.0 Overall my experience has been good. It was quick to learn and implement Pros Its an easy to use and intuitive tool. The support and training was excellent. Cons The configuratation takes a bit of time. Review Source CD Cooper D. Office manager Hospital & Health Care Used the software for: 1-2 years ### "The name explains it all" August 13, 2024 5.0 It was a great program to work with and easy to learn. Pros I loved the design and look of NextGen. Its simple to use and everything makes sense. Cons Having to call IT outside of office for help. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.