# Serraview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Serraview the right Space Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228339/Serraview/reviews --- Serraview 4.4 (18) [View alternatives](https://www.capterra.com/p/228339/Serraview/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Serraview Ease of use 4.4 Customer Service 4.1 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brendan L. Unified Communications Engineer Package/Freight Delivery Used the software for: 2+ years ### "Aurizon Holdings Serraview Review" June 6, 2025 4.0 I can only comment on the version that we are running which is at least 7 years old, but overall we find it to be a very useful tool to track employee location and room availability Pros Ease of use, look and feel. Does what we need it to do. Visual locator of personnel, calendar integration and ability to reserve/book rooms. Cons Wireup & setup config is very manual & laborious & support somewhat lacking (has taken us a long time to resolve relatively simple login problem). No WiFi support (in our environment) Alternatives considered [Cisco Secure Endpoint](https://www.capterra.com/p/191198/Cisco-AMP/) Reason for choosing Serraview cost and ease of implementation and worked with our existing network infrastructure Review Source AC Adycar C. Consultant Banking Used the software for: 2+ years ### "Engage Review" December 27, 2024 4.0 Their customer service was excellent and the product is great too. I recommend them to anyone looking for a quality product on space/capacity planning and excellent service. Pros The ability of customization based on our evolving work model. It allowed us to configure the buildings in different ways based on our operation model. Cons The booking tool is an add-on and cannot be purchased separately from the other features. Review Source kT karen T. Occupancy Partner Facilities Services Used the software for: 2+ years ### "Space Management tool - could be better" August 5, 2022 3.0 Hopefully, Serraview will deliver on it's promised feature to incorporate / caputure staff entry and exit data which will assist with determining space utilisation within a building. While Serraview will promise new features and update / enhance existing ones, they will not always deliver on these promises. They will ususally incur a greater cost and given that it is a very 'space specific' software package, failure to make this package the one of choice with it's customers, new and upcoming software packages will probably find it easy to lure Serraview customers away if they can demonstrate better features. Pros Some reporting features are useful. Creation of spaces, teams, neighbourhoods has remained the same in the upgraded version. Support team are quick and helpful when problems are experienced. Cons Very frustrating when Serraview 'decides' that an existing report or feature is no longer required and relevant and disables without consultation with customers who utilise it. This should be evident from the number of votes and comments applied to their 'suggest an improvement' forum. Implementation of requested enhancement, many that existed pre-upgrade, is slow. Normally enhancing a system should create new features, not remove the existing ones to the detriment of the system e.g. undo button, eraser, plotting tools for measuring, no longer able to archive duplicated users. Serraview live can be very hit and miss. You can record a 'work from home' status against a person, but it is not captured in any included reporting. Given what has been experienced world wide in the past 2 years, this feature should be automatically included with existing reporting. You should need to ask for reporting to be 'created' to utilise this feature. Reason for choosing Serraview not applicable to me Review Source DM David M. Project Manager Utilities Used the software for: 2+ years ### "DTE Review" December 5, 2024 5.0 \[sensitive content hidden\] has been great to work with and is very responsive. Excellent Customer Success Manager and representative of Serraview. Pros Provides lots of great tools like reporting. The drawings are also used in the reservation system which is helpful for wayfinding. Cons It does take some training and skill to be able to upload drawings into the system and make the system work for what is needed. Review Source SR Sue R. Sr Technology Solutions Manager Real Estate Used the software for: 2+ years ### "Great Value and Service" May 20, 2024 5.0 Overall I have had a great experience with Serraview. It meets our client's needs and is quick to setup. Pros Serraview is an easy product to use for all your space management needs. The Scenario Planning module makes it stand out from it's competitors. The implementation team is outstanding when it comes to helping the client understand how it operates so they can quickly and easily get the tool up and running for them. The support team and knowledge center are also great resources for getting help with any issues/questions! Cons The things that I like least about the tool is the lack of Square Footage and chargeback reporting. To add that information means creating a custom report. Alternatives considered [OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/)[IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reason for choosing Serraview Ease of use and cost, met client's needs. Switched from [OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/)[IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Ease of use and cost, met client's needs. Review Source NM Noorida M. Lead Data Analyst Insurance Used the software for: 2+ years ### "Serraview Review" August 25, 2023 5.0 Overall, I am very satisfied with Serraview. The modules looks good and the data we derive from Serraview is great too. When we have capacity, I would like to explore integrating sensor data to Serraview. However, Serraview/Eptura needs to work on uploading wifi access points quicker as we are now missing wifi data for these sites with wifi upgrades. Pros \- product is easy to use and UX is good- getting data through Direct Connect/Snowflake is great Cons \- customer support can be slow in some instances e.g. I have sent through wifi access points bssid's and locations on a floorplan (screenshots) for 8 sites (due to wifi upgrade) on 1st Aug but this task is still outstanding (25th Aug). I reached out weekly through Eptura Customer Hub but did not get any response until I personally reached out to our Customer Success Manager. Further, no estimate completion date was provided :(- only 5 team members can see each other's tickets in Eptura Customer Hub. Why can't it be all the team members? The previous Serraview ticket system is much better than the current Eptura ticket system. - attendance figures in Serraview VBS dashboard is severely under reported. Although we have our own dashboard and attendance analysis, this figure should not be as low given Serraview has badge and SV Live data. Reason for choosing Serraview In terms of capabilities that we care about e.g. portfolio management, space planning, desk booking and locating people, Serraview is the best product. Bravo and keep up the good work! Review Source CW Cynde W. Spatial Data Coordinator Computer Software Used the software for: 2+ years ### "Serraview Review for Adobe" September 8, 2023 5.0 I have worked with Serraview for 6.5 years, with other clients as well as Adobe. It is a very useful tool. Pros It is a reliable platform where we can house our data regarding floorplans and metrics. Can generate reports, is connected to Adobe Life Locator for wayfinding, and integration with WorkDay very good. Cons Open tickets can drag on with no communication from the technical side working on an issue or request. Some tickets are handled in a timely manner but some I hear nothing until I reach out every couple of weeks to ask what the status is. I wish there was a time estimate provided so our client would know when a ticket will be completed. Review Source Response from Eptura November 17, 2023 Hi Cynde, Thank you for your review of Serraview for Adobe. It’s great to hear that you find our platform reliable for housing floorplans and metrics, generating reports, and integrating with your other systems. We understand your concerns about open tickets from the technical side and apologize for any inconvenience caused. We’re actively working on improving our support processes to provide timely updates on all support cases, and ensure effective communication. Your suggestion for providing time estimates for ticket completion is great, and I’ve passed this idea onto our support team. Thank you for sharing this! The Serraview by Eptura team JS Jennifer S. Spatial Data Manager Real Estate Used the software for: 2+ years ### "Need better Customer Support!" August 31, 2023 3.0 I love what the system does, and what is capable of doing (if we buy the options) Pros The reporting adds so much value to the client. We use reporting to tell a "data story" guiding them in making wise business decisions. It's also wonderful to have in wayfinding for the associate population as people meander back to the office after the pandemic. Cons Receiving an answer/solution out of Serraview Customer Support takes forever; it's only via email or portal, you can't talk to a person other than our Customer Experience Manager. Thank goodness we have meetings set up twice per month with her. She's very responsive and has wonderful follow through, but she can only fix so much herself. She does help advocate for us and receive answers, but relying on the email/portal is not conducive to timely solutions. I often don't feel supported, and just really, really hope that nothing breaks- or if it does, that I'm creative enough to implement a workaround, because it might be a long time before anything is resolved. Review Source RS Radka S. Manager IMT Pharmaceuticals Used the software for: 2+ years ### "Review RS" September 12, 2023 5.0 Pros Serraview serves to the global OM team for daily use, it is easy to navigate and update. Imports and bulk change a great benefit. Easy to access any detail. Easy to configure. Custom field creation and reporting is user friendly. Appreciation of improved customer support. Cons Impossibility to import Multi Entity into custom fields. This is a big fail causing manual work instead of Importing the values.Custom fields are limited to entities max 25. SFTP and Reports fail frequently which is time consuming for reporting to support as this happens without a reason. Review Source Response from Eptura November 17, 2023 Thank you for your feedback, Radka—pleased to hear that you find the tool easy to navigate and update, and that you appreciate the benefits of imports and bulk changes. We apologize for any limitations you’ve encountered with importing into custom fields and understand the inconvenience caused by these issues. If you’re still experiencing problems, please don't hesitate to reach out to our support team via the support portal, and a dedicated team member will be readily available to help provide a solution for this. The Serraview by Eptura team CK Carrie K. Sr. Space and Occ Planner Utilities Used the software for: 2+ years ### "Ent Feedback" September 6, 2023 5.0 Good Pros Multiple streams of work and visualization Cons Learning curve, complex, support for complex matters is difficult at times Review Source Response from Eptura November 17, 2023 Hi Carrie, Thank you for taking the time to leave your review, and it’s fantastic to hear it’s been beneficial for managing multiple streams of work and visualizing data. We understand that there is a learning curve, and we’re committed to making the user experience as seamless as possible. To help you in maximizing the potential of the system, we recommend exploring our Customer Hub, where’ll you’ll find useful tips and product guides. For personalized assistance in specific areas of the product, please don’t hesitate to raise a support ticket. Our dedicated support team is ready to ensure you receive the help you need! The Serraview by Eptura team TG Tian G. Sr Space Planner Semiconductors Used the software for: 1-2 years ### "Recommend" September 18, 2023 4.0 Overall, I like Serraview as my daily space management tool and have been using it very successfully each day. The technical support team is great to work with. Pros Serraview provides many features compared to other space management system I used before. I like the Block & Stack and Move Add Change the most. They provide a lot of detailed information for the daily space management task. Cons It will be great if the screen layout is more flexible to allow to minimize the contents which are not needed so the floor plan can be viewed in a larger of the screen area. Review Source Response from Eptura November 17, 2023 Thanks for your review, Tian. We’re happy to hear you’re finding the tool helpful, especially the Block & Stack and Move Add Change features. Your suggestion about screen layout flexibility is great to hear. We get the importance of maximizing the floor plan view and will ensure that this is communicated to the team for consideration in future updates! The Serraview by Eptura team FH Francis H. Manager Real Estate Used the software for: 2+ years ### "Serraview feedback" January 25, 2024 5.0 Pros Easy to use, functionality, Block and Stack functions, reporting Cons none at the moment - helpful and does what it says Review Source Response from Eptura January 29, 2024 Hi Francis, thank you for leaving your review. We're glad to hear that you find our product easy to use and enjoy its functionality. If you have any further suggestions or feedback, please feel free to reach out—we're always looking for ways to improve! The Serraview by Eptura team tS tara S. Occupancy Planner Retail Used the software for: Less than 6 months ### "New user of Serraview" September 5, 2023 4.0 Pros Easy to learn and very userfriendly. Ease of integration. Cons There are a few things that I think could be more intuitive when planning. I think the Eptura support could be more responsive to issues that come across. More training videos that are a little more lengthy than what is provided would be helpful. Review Source Response from Eptura November 17, 2023 Thank you, Tara, for sharing your review with us. We’re delighted to hear that you find the system easy to learn and user-friendly. Your suggestions for improvements are appreciated as we’re committed to enhancing our services to provide the best experience for all our customers. We’re excited about your interest in more in-depth training videos, and we want you to know that we’re actively working to create additional video content soon. Our aim is to provide resources that help you make the most out of our solutions! The Serraview by Eptura team EC Enrique C. Spatial Data Manager Health, Wellness and Fitness Used the software for: 2+ years ### "SV Pros and Cons" August 31, 2023 5.0 Pros The ease of use and the functionality of the system. Simple and easy to use. Cons Customer support can take time to get back to you. Review Source RC Rajat C. National Space Data Manager Real Estate Used the software for: 2+ years ### "Variety of Tools" July 20, 2021 5.0 Great. Pros Space IQ provides variety of tools as per your company needs, Be it a big or small organisation and the products are easy to use. You do not need to be tech savy. Cons I believe things are going to good so far. Review Source WM Will M. Sr Technology Client Care Manager Real Estate Used the software for: 1-2 years ### "2023 Serraview Survey Response" September 29, 2023 4.0 Space Management and the team leverages as the SOR for Utilization Pros Space Management appears to be solid and the team leverages as the SOR for Utilization Cons perhaps not always intuitive, also, Bi-Directional Integration was not as smooth as hoped but that was then and this is now. A lot can change in 2 years. Reason for choosing Serraview Was not on team when product review was occurring, cannot answer for then. Review Source Response from Eptura November 17, 2023 Hi Will, Thank you for your feedback. It’s great to hear your positive comments about our space management solution and how your team leverages it for utilization. This input is great as we continuously work on improving our user experience and integrations. We’ve already made significant improvements to the product, and we’ll keep striving to make the product even better for our customers! The Serraview by Eptura team FA Fabian A. National Workplace Planning & Strategy Manager Oil & Energy Used the software for: Less than 6 months ### "A good workplace management solution that is scaleable" August 25, 2023 4.0 Serraview overall has been a positive user experience. We are looking forward to seeing further Juniper integration. Pros Ease of use and User Interface, Strong Reporting Tools, and Snowflake integration for data. Cons Would be good if we had an integrated. dashboard, save us having to build one externally. Review Source KY Ken Y. marketing manager Used the software for: 2+ years ### "Find where you're going!" April 25, 2018 4.0 Pros Very easy to use tool to find where a colleague sits or where your next meeting is at a large company with a big campus that spans multiple buildings. Cons Doesn't seem to integrate with some google calendar. It'd be nice to click through and see directions to where I'm headed to. Review Source Similar Products Featured ## Related categories [IWMS](https://www.capterra.com/iwms-software/)[Space Management](https://www.capterra.com/space-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.