--- title: "Cyburdial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cyburdial Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/228357/Cyburdial/" page_type: "product" language: "en" --- # Cyburdial Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cyburdial ## What is Cyburdial? We introduce to you; The CyburDial ROMOP(Remote Office Management & Operations Platform), with it’s fresh new design, offers you a complete "Virtual Office" with everything you need to run your business in todays world of remote workers. CyburDial comes with Communication/Sales, Operations Management(CRM), Accounting & Finance, Human Resources, Research & Development and IT Security modules backed by SSL encryption and STIR/SHAKEN VoIP carrier technologies. ## What is Cyburdial used for? [Call Center](https://www.capterra.com/call-center-software/)[Business Management](https://www.capterra.com/business-management-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cyburdial?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://cyburdial.com&name=Cyburdial) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cyburdial 5.0 (6) VS. [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $15 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.0 (971) Value For Money 4.8 (6) Value For Money 4.2 (794) Customer Service 4.8 (6) Customer Service 4.0 (766) ## Cyburdial alternatives Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars ## FAQs about Cyburdial Overview ### What company size and specific industries is Cyburdial built for? Cyburdial is designed for remote businesses, contact centers, hospitals, and schools, as well as any organization that needs to manage teams. It fits companies of different sizes, especially those that rely on coordinated team communication and operational oversight across service, education, and healthcare settings. Features and Usability ### What are the key features of Cyburdial? Cyburdial offers call center and CRM features including auto-dialer, predictive dialer, call routing, IVR, call recording, call monitoring, and call logging. It also includes lead management, campaign management, real-time reporting, chat and SMS messaging, access controls, and third-party integrations for multichannel communication and workflow management. Integrations ### Which third-party tools and platforms does Cyburdial integrate with? Cyburdial integrates with 6 third-party tools for CRM and customer support, including HubSpot Content Hub, SugarCRM, SuiteCRM, Vtiger CRM, Zoho Desk, and athenaCommunicator. These catalog integrations cover contact management, case handling, and communication workflows across sales and service teams. Getting Started and Support ### What training and onboarding options does Cyburdial offer? Cyburdial provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Cyburdial offer? Cyburdial provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Cyburdial supports all three features that reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and handle conversations more efficiently. Call Logging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automatic Call Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Cyburdial 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Management: Track employee schedules, availability, and performance across projects and tasks - FCC Compliance: Federal Communications Commission (FCC) compliance - File Transfer: Move files across different systems or networks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Time Tracking: Measure time to completion or hours worked for projects - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Single Sign On: Allow users to access multiple services after entering their login credentials once - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Training Management: Track employee/learner's progression through training programs - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 4.8 (6) Free Trial Basic $15.00 Per User,Per Month Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FM Frank M. Operations Manager Broadcast Media ### "Inexpensive & Reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2024 To date I have had very good experience using Cyburdial services Pros What I liked most about using Cyburdial is how quickly they are there to help you with any thing that comes up. Very inexpensive compared to other service providers. Cons Really can't say I have a least like about the service. It's overall just right Switched from [Stratics Networks](https://www.capterra.com/p/155761/Stratics-Networks/) Price is the real reason it counts for our business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Calum K. IT Director Telecommunications ### "Fantastic Resource" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2021 Pros Fantastic resources to help ViciDial administrators. Loads of really great step by step tutorials to help you get the most from your system. All free and the owner is easily contactable and eager to help if you have any issues. Cons I can't think of any features that are missing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 30, 2021 Thank you sir for your kind words, we aim to please and help our community stay compliant towards the FCC DH Diego H. System Analyst Banking ### "Cyburity test " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 10, 2021 Pros I like the quality of call and the personalization of webrtc phone Cons The color of the application and design, vicidial by default has not good css design. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 14, 2021 Thank you for submitting a review, we are pleased to serve you for all your call center needs. AR Anupam R. Director Renewables & Environment ### "He is an expert!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2021 Excellent! Pros They are a Pro at what they do and their software, are systematic in managing and maintaining it. So, if and when there are issues, they are well prepared, and have quick solutions. Cons Currently, I do not have any thing that is not positive! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2021 Thank you for your kind words, its always a pleasure doing business with you JG Jack G. Owner Marketing and Advertising ### "Dial smart not hard" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2021 CyburDial solved the 2020 problem of being able to stay open and profitable while working with a remote team of agents. What we got was the benefit of increased productivity due to the insight it’s reporting modules offer. Pros CyburDial is very flexible & works on most computers, tablets, & smart phones. It’s perfect for users on the go or who value the freedom of being able to work from anywhere on any device, including the one they already have. Cons Cyburdial is not the easiest software to use out of the box. New users may find the many different features intimidating & cumbersome at first. Some features are more of a gimmick than a feature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2021 We appreciate your review and have been blessed to have you as a client as we have learned as much from you as you ahve from us. Thank you and we look forward to many years to come. GQ Guillermo Q. Owner Telecommunications ### "When it comes to quality, \[SENSITIVE CONTENT HIDDEN\] is the guy to go, cyburdial the company to handle your Daily tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2021 We have been working for quite some time and \[SENSITIVE CONTENT HIDDEN\] address a few issues we were having, fix them, and allow us to grow and offer our customer a better quality on services Pros Easy of use, support was amazing, very knowledgeable person are found here I only deal and talk to \[SENSITIVE CONTENT HIDDEN\] !!! Cons that it was not free as in BEER, but hey, if i wanted quality, it has a price tag Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2021 We appreciate you as a customer and have been blessed to learn from you as much as you have learned from us. We look forward to many more years together in this business partnership. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.