--- title: "Sendspark Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sendspark the right Video Marketing solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/228373/Sendspark/reviews/" page_type: "reviews" language: "en" --- Sendspark 4.6 (88) [View alternatives](https://www.capterra.com/p/228373/Sendspark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Sendspark Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Brian Z OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “so we have a chance of saving our work.“ February 9, 2026 Brian Z OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I had an issue with their chrome extension, customer service, and they dont let you know when its down.“ February 9, 2026 Ray M Founder and CEOComputer Software, Self-employedUsed the software for: Less than 6 months. “The fact I can spend the time needed to make a demo video look great and simply create an intro to personalise the whole presentation easily and within my mail platform of choice.“ November 21, 2022 YI Yaniv I OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “There is no free trial, which says a lot. If people could test it first, most would not buy.“ February 16, 2026 LT Lincoln T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Super easy to use Loom replacement.“ September 15, 2024 YI Yaniv I OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The product is horrible, the customer service is even worse.“ February 16, 2026 LT Lincoln T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Great features and good for teams.“ September 15, 2024 YI Yaniv I OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Take your money elsewhere.“ February 16, 2026 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darryl N. CEO Marketing and Advertising Used the software for: 2+ years ### "Great Experience w/ Sendspark" September 2, 2026 5.0 I have been using SendSpark for 4+ years and have had a great experience using their platform for client videos and communication. The customer service is top notch, with any concern! Pros I have been using SendSpark for 4+ years and have had a great experience using their platform for client videos and communication. The customer service is top notch, with any concern! Cons I don't have any cons regarding Sendspark and how I utilize the software. To me Sendspark was a far easier and better option than other similar video services. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) Better pricing and SendSpark was a new company when I first switched to them. Review Source JS Julian S. CEO Marketing and Advertising Used the software for: 2+ years ### "My favorite screen recording tool" October 27, 2024 5.0 Pros I love how easy it is to record videos & see the analytics of people who have watched my videos. I also love the ability to receive videos from people. Cons I've had a handful of issues where sendspark didn't record the video and asked me to retry it which it never does. I've had to download the video and upload to vimeo and send which is a pain. Alternatives considered [Loom](https://www.capterra.com/p/191187/Loom/) Reason for choosing Sendspark Sendspark is more affordable for the features I like. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) Sendspark is more affordable for the features I like. Review Source Response from Sendspark November 12, 2024 Thank you for the kind words! And sorry about the upload issues in the past… we’ve been doing a lot of work there, so hopefully that bug doesn’t hit you again! VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Lose $468 a YEAR! sign up now... " February 9, 2026 1.0 No customer support for there mistakes, and no refunds The main recordings using the web browsers had a known issue affecting users, its was within the first week of membership for a year. The support staff told me it was an issue and they updated last friday. I wish they would keep users updated prior to filming so we have a chance of saving our work. Pros If you know there is an issue with your software why would you let your users know, and let us know when the update is coming out... That way we can plan around and avoid these problems. The bottom line they wont help with refund, and I cant use the software as intended. Cons I had an issue with their chrome extension, customer service, and they dont let you know when its down. Waist your time with "support" just let people know its down. Please layout all the integrations for each tier its hidden. Alternatives considered [Hunter](https://www.capterra.com/p/161625/Hunter/) Reason for choosing Sendspark works better than theres, and customer support is good too Switched from [Loomly](https://www.capterra.com/p/166498/Loomly/) at least we get notifications when the system doesnt work Review Source Andrew M. CEO Information Technology and Services Used the software for: 1-2 years ### "SendSpark Assisted in Video Outbound Greatly!" July 22, 2026 5.0 Pros The ability to coordinate bulk video outbount through the use of Dynamic video generation. Great AI features - especially the AI video generation. Awesome, fast responding customer support. Cons A slight learning curve when I first began, but as I mentioned previously the customer support is extremely responsive and helpful. Review Source Laura D. owner E-Learning Used the software for: Less than 6 months ### "Light-up your Engagement with Sendspark" December 23, 2022 5.0 Awesome!! I had questions and the education coordinator jumped on a zoom call with me and showed me tips and tools that were beyond what I'd imagined possible. Pros Super easy to set up and start using. I sent a test video to a client the first day I used the software and this client who had issues scheduling previously, followed the call to action, and set an appointment on my calendar. Tutorials are good and easy to follow. UI is excellent. Cons A few of the more advanced tools for personalizing and branding my videos are in submenus. These were hard to find at first. Alternatives considered [Descript](https://www.capterra.com/p/230702/Descript/) Reason for choosing Sendspark I needed something that would allow me to send videos in emails and Sendspark was the best option for the price and the easiest to use. Switched from [Dubb](https://www.capterra.com/p/203824/Dubb/) The cost for what I needed was in better alignment with my business needs. The UI for Sendspark is easier for me to use. Dubb was more complicated than I needed and that slowed me down. Review Source Barry R. Founder Marketing and Advertising Used the software for: 1-2 years ### "One of the best overall video platoforms" September 29, 2022 5.0 Sendspark is simple and easy to use. It gives you the flexibility of recording videos either from your browser via the Chrome extension or directly from Gmail or even LinkedIn which is something we use a lot in our outreach. Plus, the customizations and the ability to add a video within a video are great. Finally, I has a minor issue with the product and when I got on to their customer support, my issue was handled by Bethany, one of the co-founders and resolved almost immediately. Pros Sendspark does what a lot of similar platforms out there do. But it does it better than most and more importantly, their customer support is stellar. The customization and interaction with the most popular platforms is appreciated. It has a variety of uses from cold video outreach to onboarding and even employee communication. Cons Nothing major except I would like a bit more features on the video page so that I can use it as a landing page. Maybe some text area to add some bullets etc. Alternatives considered [Soapbox](https://www.capterra.com/p/182208/Sopabox/)[Bonjoro](https://www.capterra.com/p/209377/Bonjoro/)[VideoAsk](https://www.capterra.com/p/239248/videoask/)[Loom](https://www.capterra.com/p/191187/Loom/)[Vidyard](https://www.capterra.com/p/125653/Vidyard/) Reason for choosing Sendspark Ease of use, startup-friendly pricing and excellent customer service. Review Source VR Verified Reviewer Head of Growth & Partnerships Financial Services Used the software for: Less than 6 months ### "SendSpark> Loom" October 3, 2022 5.0 Talking to clients. Choosing the shape of my camera output was surprisingly useful depending n the video. Pros I love the ease of selection of the camera, screen, or both. It's very easy to stop a recording as well as you just click the extension icon instead of looking around for the stop button. Cons Processing the video took a few too many seconds and they don't yet have a background blur on the video. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) The Sendspark team was quick to respond when I reached out and I found the experience to be easier. Review Source VR Verified Reviewer Founder and CEO Computer Software Used the software for: Less than 6 months ### "Save time and effort with the merge video and email integrations" November 21, 2022 5.0 Its been easy to set up, record, trim and merge videos. The personalisation is basic enough but super simple to implement into a campaign. The UI is great. Pros The fact I can spend the time needed to make a demo video look great and simply create an intro to personalise the whole presentation easily and within my mail platform of choice. Cons There's very little I don't like about it, but I would like to see the ability to add custom merge tags. Alternatives considered [Vmaker AI](https://www.capterra.com/p/214929/VMaker/) Reason for choosing Sendspark The UI tbh and the fact that I spoke to support before setting up an account and they seem like a solid team, actively looking for feedback from customers and Im confident they'll take this product far. Review Source Mercedes S. Technical Recruiter & Career Coach Staffing and Recruiting Used the software for: Less than 6 months ### "Easy to Use" April 7, 2021 4.0 I probably need more time to get acquainted with the software and understanding the most effective way I can use it. So far my experience has been acceptable. Pros The extension is easy to work with and provides great sharing options. Cons Customer support response time is very quick but I'm still unclear on a recording timer available to display as I'm recording and screen sharing. I don't see many options or settings area with more options. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) I was paying monthly but received a great promotion from Sendspark. Review Source Bradley B. Marketing & Sales Marketing and Advertising Used the software for: Less than 6 months ### "Easy and effective" April 7, 2021 5.0 I use SendSpark for prospecting emails and social channel outreach. It's a great way to break the ice with cold contacts. Pros It is incredibly easy to setup without the learning curve that many others have. Cons Currently the inability to add a custom tracking domain but this is on their development plan and is expected to be available soon. Switched from [Dubb](https://www.capterra.com/p/203824/Dubb/) It had too many features that I didn't need and I liked the simplicity of SendSpark better. Review Source LT Lincoln T. Owner Marketing and Advertising Used the software for: 1-2 years ### "Fantastic Loom Replacement" September 15, 2024 5.0 Pros Super easy to use Loom replacement. Great features and good for teams. Cons Sometimes the end of recording get cut off by a second or two. Also, sometimes the desktop app is a bit glitchy on Mac. But otherwise awesome Review Source Response from Sendspark September 16, 2024 thanks for the review and feedback. Will see what we can do to improve that glitchiness for you asap 💜 RL Riccardo L. Wood Crafter Arts and Crafts Used the software for: 6-12 months ### "A great tool for creating and sharing videos" July 25, 2021 5.0 My overall experience with Sendspark has been a very positive one. Pros I just love what Sendspark does. It is great to be able to quickly record a video and send it to someone or record something separately and just upload it to Sendspark in a couple of clicks. Using video in your communication and marketing increases the "humanity" of what you do, it is nice when people get to see you... and Sendspark makes that something so easy to do that even a child could make it happen. In addition to its ease of use, I am a fan of the Sendspark user interface. The fact that it has a Chrome extension is very practical too because it speeds things up. Plus, there is the sharability feature. Whether it's on social media or an animated thumbnail embedded in a video, Sendspark gives users plenty of different ways to share their video creations. And the web page is a nice thing to have too. I like that, for each video, Sendspark creates a mini web page that you can customize and even add a button to. That's very powerful because you can link the button to something specific and then mention the call to action in your video. Cons If I had to mention something I don't like that much about Sendspark is the fact that the web pages can only partly be customized. It would be nicer to have more controls to really give each page the look and feel you would want it to have. Review Source AA Ashutosh A. NA Animation Used the software for: Less than 6 months ### "SendSpark Tacos" April 7, 2021 5.0 Overall I am really loving this product Pros Intuitive UI and ease of use. I literally loved the way I can use video in my emails. The testimonial request is cherry on the cake... believe me. Cons With a cap of 150 videos in a month with basic plan you don't get chance to hit and trial and it's consuming my available kitty. Hope the am gives it a thought. No-one can make a 15mins video in single shot. That's insane Alternatives considered [WeWorked](https://www.capterra.com/p/129834/WeWorked/) Reason for choosing Sendspark It's simple clean and works well Switched from [Loom](https://www.capterra.com/p/191187/Loom/) Expensive Review Source Keri J. Founder & CEO Marketing and Advertising Used the software for: Less than 6 months ### "The Right Thing At The Right Time" April 15, 2021 4.0 The team is friendly, easy to work with, and they are enthused about what they offer to achieve a solution. The solution is easy to access and sets me apart from other competitors. Pros That it integrated with other platforms I am using, as well as my processes. Also, user-friendly. Cons I haven't had time to \*really\* get to know it yet, but I cannot wait! Reason for choosing Sendspark I had been offered another similar product at a time that it just wasn't realistic to use. Sendspark was there when I was looking for something like it, and they offered the service and price point that fit. Review Source VM Valerio M. CEO Information Technology and Services Used the software for: 6-12 months ### "Ohhhh YES" April 6, 2021 5.0 Pros Easiness and final Result... Smooth and wonderful result. Really what I needed Cons I do not have find any Cons at the moment... Review Source JM Jay M. Founder Marketing and Advertising Used the software for: 6-12 months ### "Get video feedback like a champ" April 7, 2021 5.0 Pros The best thing is the video request feature. You can send happy clients a link and they'll be taken to a page where they can record a video testimonial without having to download or set up anything. Super easy! NOTE: Another way I used this feature is to screen job applicants. Cons I'd love a desktop app so I don't need to use the Chrome browser. Also a shortcut to quickly restart a recording would make this perfect. Review Source CR Chortney R. Managing Member Accounting Used the software for: Less than 6 months ### "Great screen video capture and video email software" April 6, 2021 5.0 Very positive. I have used others and SendSpark is easier to use and feature rich. Pros I love the ability to send custom video emails as well as pre-prepared videos to current and new clients. It gives a personal touch in the digital environment we work in. Cons Some features are only available via the browser extension. It was a little frustrating trying to figure out how to do something with the program to later learn that was only available via the browser extension. A clearer upfront explanation would have saved some implementation time. Alternatives considered [BombBomb](https://www.capterra.com/p/117295/BombBomb/)[LionDesk](https://www.capterra.com/p/151891/LionDesk/) Reason for choosing Sendspark AppSumo deal made it a no-brainer. Review Source LT Linda T. Digital media publisher Online Media Used the software for: Less than 6 months ### "Great alternative to Loom" April 8, 2021 4.0 So far so good! My needs are minimal so Sendspark is perfect for me right now. It's inspired me to think of new ways to engage my audience that I previously only used email for. Pros The interface is very intuitive, and creating a video is super easy (even for a novice). Love how clean the video playback page is with a customizable logo at the top and a CTA button below. I also like that there's a Chrome extension, which makes me more likely to record a video on the fly. Cons It's still in the early stages, so I feel the core features currently offered can be fleshed out a lot more. For example, I wish the Video Request feature allowed you to record a video for the request (instead of just being a text link request) so it feels more personalized. Review Source GL Gary L. Owner Food & Beverages Used the software for: Less than 6 months ### "Great for customer product reviews" April 6, 2021 5.0 Very positive. Pros Really easy to set up. It allows us to obtain video reviews of our product from our customers. Great for social proof and will enable us to grow in the future. Customer service is unparalleled. Cons The system is in its infancy at the present time but will be more sophisticated as it matures. Review Source Matt M. Executive Director/Founder Non-Profit Organization Management Used the software for: Less than 6 months ### "I didn't even know I needed this!" April 6, 2021 5.0 Very quick response when I had an issue selecting my camera. Pros Ease of use! I knocked out and sent several Thank You videos in under ten minutes! Cons Haven't found anything I don't like yet! Review Source SS Sandeep S. CEO Animation Used the software for: Less than 6 months ### "Excellent for Marketing" May 13, 2021 5.0 Well Satisfied! Mainly coz we can get client testimonials without any trouble - they are not concerned of going to another app or about their storage. Also recorded videos are playing quick without any buffering. Surely to succeed in the long run especially given their plans on the roadmap. Pros The interface is so simple and also the support team is very responsive. You do not need any guidance to get started and videos are sent out in a jiffy. Cons There is room for more improvement, like the quality of video support of the future is 4K, so it would be great to be future-proof. Review Source MB Michael B. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Simple and Effective!" April 7, 2021 5.0 Super happy with Sendspark. It is now my go-to video tool. Pros The look and feel of the screen you send to people. I get compliments on how great the experience of attaching a video to a proposal is. Cons Would love to be able to record off my iPad screen. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) Price Review Source SaS Sandr a S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So happy to have Sendspark" April 7, 2021 5.0 I can see myself using Sendspark more and more in various applications in my business - promoting my services, as a video addition to written material I send clients and using it for answering their queries. It is a great tool for getting jobs done quickly and easily. Pros When I interact with clients I often prefer talking to them rather than emailing or texting. I am so happy to have found Sendspark as instead of finding a mutual time to connect I am able to send them a quick video! I already have plans to use it my newsletters and event promotions. I am new to this kind of app and found it very user-friendly and easy to set up. Cons So far I haven't found any drawbacks to the app, then again I haven't been using it long so I will have to wait to see if there are any improvements I would like to see happen. Review Source CW Carol W. president Professional Training & Coaching Used the software for: Less than 6 months ### "Loom alternative that works easier for me" April 8, 2021 5.0 My needs for this app, beyond the initial testing I've done, will be tested thoroughly in about 3 weeks. Pros I love the simplicity of use ... well, once you realize that you have to click a button to replace your video with the stock one (mind you, if anyone can accidentally break software, I can!) Cons I haven't used it enough to be supercritical (which I usually am). Review Source SC Sherryann C. Travel Advisor/Agency Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy to implement, Easy to use" April 6, 2021 5.0 It's easy to use. Simply select record, select what you want to video, record your video, and share. Pros Easy to learn and easy to get up and running, this is a great tool Cons initially, the video looks a bit blurry, but that was quickly rectified. Review Source Similar Products Featured