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oculavis is redefining the way, workers interact with machinery, equipment and other enterprise assets. The smart service platform is at the forefront of crafting efficient, innovative solutions for service, maintenance, and quality processes. The technology empowers customers to forego thousands of business trips for technicians worldwide, thereby saving travel costs and increasing machine availability. By making expert technical knowledge accessible remotely, it unlocks vast possibilities for manufacturers of sophisticated products. This approach not only streamlines operations on the shop floor but also paves the way for digital business models and new revenue opportunities.
Provider
oculavis
Located In
Germany
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
In Person, Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, Phone Support, Chat, FAQs/Forum, Knowledge Base
Machinery and plant manufacturers, manufacturing industry, energy, chemical, pharmaceutical industry, oil & gas, providers of industrial services
Content Source: oculavis SHARE
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oculavis SHARE Reviews
Pros
Overall Ocualvis Share is a great tool for Service Providers and Maintenance People to help clients and connect workers in the field with Visual Support.
We love when our customers tell us that remote support was a wonderful experience for them.
Cons
Limitation to only 4 users on one call. Will be changed by end of 2021.
No HoloLens Version (atm). Some functions are still missing.
"Visual Support to improve technical troubleshooting"
Overall: Overall Ocualvis Share is a great tool for Service Providers and Maintenance People to help clients and connect workers in the field with Visual Support.
Pros: Easy to setup - Easy to use - Easy to troubleshoot
Cons: too many clicks when setting up a call in Share
"Reliability is key"
Overall: We realized a remote comissioning for a turbomachinery train based on Oculavis. This was done first time in the whole world of turbomachinery.
Pros: Along all relevant features what are included, the personal and binding comitment of all employees I was in contact with is key for a sustainable software and permanent development.
Cons: THe software has to be "opened" for more than 4 participants per call.
"Most mature Remote Support application at the moment"
Pros: The diversity of features with a knowledge database due to the case-ticketing approach. Good and fast support from oculavis
Cons: Limitation to only 4 users on one call. Will be changed by end of 2021 Generating a report with a huge file size due to high resolution images taken during session
Vendor Response
"Remote Support Made Easy"
Overall: Working with Oculavis has allowed us to help our customers repair their machines and save field service missions. We love when our customers tell us that remote support was a wonderful experience for them.
Pros: Intuitive options for guiding the end user through a procedure. Great development team to work with. Customer service is very responsive. We are able to white label the application. They always have new use case ideas and are pushing themselves to deliver a future-proof product.
Cons: At first, we were unable to integrate it with our internal ticketing system.
Vendor Response
"Must have for machinery and plant manufacturers"
Pros: All necessary features for remote service applications included!
Cons: The AR functionality can be improved - next version will bring massive improvements.
Vendor Response
