# Zomato for Business Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zomato for Business Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more.

Source: https://www.capterra.com/p/228639/Zomato

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# 

 Zomato for Business Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Zomato for Business

## What is Zomato for Business?

Hotel management and food delivery platform that helps businesses manage listings, menus, customer reviews, promotions, and deals.

## What is Zomato for Business used for?

[Food Delivery](https://www.capterra.com/food-delivery-software/)

Overall rating

Based on 23 user reviews

Reviews sentiment

Positive

87%

Neutral

9%

Negative

4%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zomato for Business

4.3 (23)

VS.

[4.7 (96)](https://www.capterra.com/p/10002488/Owner/reviews/)

Starting Price

Contact vendor

Starting Price

$499

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (23)

Ease Of Use

4.7 (188)

Value For Money

4.2 (18)

Value For Money

4.4 (136)

Customer Service

4.1 (19)

Customer Service

4.6 (141)

## Zomato for Business alternatives

[4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

[4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/229272/DoorDash/)

Highest Rated

[Restroworks Cloud Kitchen Management Software](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/)

[4.9 (78)](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/)

[GrubHub](https://www.capterra.com/p/210141/GrubHub/)

[4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/210141/GrubHub/)

[View all alternatives](https://www.capterra.com/p/228639/Zomato/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Ordering

4.5 (17)

76.47% of 17 reviewers that rated this feature as important or highly important

Tracks and processes online orders

Food Delivery Dispatching

4.4 (16)

75.00% of 16 reviewers that rated this feature as important or highly important

Dispatch food deliveries

Mobile Access

4.3 (16)

56.25% of 16 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Order Management

4.0 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Live Tracking

4.4 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

Allow customers to track their order and keep them updated when the status changes.

Loyalty Program

3.8 (13)

46.15% of 13 reviewers that rated this feature as important or highly important

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Zomato for Business 30 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Accept and process credit card transactions

Add customized logos and colors to align with company branding

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Track products that are for sale at a reduced price or part of coupon promotions

Electronically collect payments for goods or services

Dispatch food deliveries

Serves restaurants

Allows users to view inventory and build a menu that's appropriate

Allow customers to track their order and keep them updated when the status changes.

Identify the physical location of an individual, asset, device, etc.

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Access software remotely via mobile devices

Notifications via mobile devices

Manage and support multiple locations

Tracks and processes online orders

Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries

Manage and track customer orders for goods, investments, or any other purchases

Send / receive, process, and execute orders

Track orders throughout the fulfillment process

Design, communicate, and distribute incentives to perform a specific action

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Send messages via SMS

Track the status over time for a request, process, asset, or transaction

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.0 (23)

4.0

Based on 23 reviews

## Pricing

Value for money

4.2 (18)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.2 (18)

4.2

Based on 18 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (19)

4.1

Based on 19 reviews

## User reviews

Overall rating

4.3

Based on 23 reviews

Filter by rating

5(12)

4(8)

3(2)

2(0)

1(1)

Mentioned topic

Sorted by most recent

EP

Eti P.

Engineer

Animation

### "Worst ap. Dont use"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 5, 2024

Worst app. Please use any ither food delivery app

Pros

Nothing great about this app. All other apps gives same experience

Cons

Zomato is the worst app. Its total scam. If you have any issues in order or delivery , they give you minimum refund. Which will not even be equal to you money loss. You can't even xall customer care. They have option only to chat. So your money is completely at stake if you order anything.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Abhishek g.

software developer

Arts and Crafts

### "Honest review of zomato"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

February 15, 2024

Pros

Home delivery of food is the best thing , busy person is ready tospend some extra money for that.

Cons

I does not like that it charge to much money on the tax and etc. things from user

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VG

Vivek G.

Maneger

Restaurants

### "Assign dilivery partner quikly"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

February 1, 2024

Overall is good, only refund policy and higher commission .

Pros

Commision is very high for new and old merchants.

Cons

Actual food ready status and dispatch status to show customer

Reasons for choosing Zomato for Business

Payouts and support is very fast and in details sharing

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Matta S.

Student

Education Management

### "Best Grocery online delivery app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 14, 2023

It is very easy to order any groceries items with in 10 minutes of time and it has many offers for better price and discounts

Pros

It delivers with in given time and it easy to order any groceries in the Zomato application and I mainly preferred for food because it delivers in just 10 minutes

Cons

It should not use current location it the major con of the application always we need enter address

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Prabhakar A.

Student

Higher Education

### "Online food delivery. "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 12, 2023

The overall experience with zomato is great. This provides different dishes in different restaurants get together.

Pros

Zomato application is for best online food ordering. In this we can aslo book hotels. All the Restaurants are in your hands while using this platform. It has discount coupons also.

Cons

There is nothing least about this platform everything is good. The delivery boys are very loyal respect them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ganisetti U.

Student

Higher Education

### "Best food delivery platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 6, 2023

Experience with zomato is very good. They are giving coupons and discounts.

Pros

They are providing services very well. They are delivery in few minutes and also provides services in any time. Using this platform we can also book hotels.

Cons

There is no least about zomato very thing is perfect . The packing is very well food items are reached customer in time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GP

Gayathry P.

Aiminister

Publishing

### "Simple Zomato review for everyone"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

May 13, 2023

Its good and conveient to placa an order .

Pros

The loyalty and puntuality of the workers and the arrangments of the app

Cons

The extra delivery rate and more time required to reach the order

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Aditya P.

Software Engineer

Computer Software

### "Your One-Stop Site for Finding, Ordering, and Delivering Food"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 20, 2023

Overall, Zomato is absolutely something to think about if you're searching for a convenient way to order meals from a large range of restaurants or to find new locations to eat. Many foodies turn to it because it's a reliable platform with a user-friendly layout and a big database of restaurants.

Pros

Due of their tempting incentives, I had previously utilised Zomato before other apps. Excellent user interface and experience. Zomato enables you to select from a selection of foods according to your preferences and have it delivered hot to your door. The delivery personnel are kind and patient, and the packing is secure.

Cons

The shipping system and package handling are the aspects of zomato that I find objectionable. Their delivery method pools all other food orders, which causes deliveries to be delayed. The way packages are handled may use some improvement. Also, its delivery fees are extremely high for the closest region and require additional travel expenses.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Mohammad A.

Software Engineer

Computer Software

### ""Most efficient and best online food ordering management system.""

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

February 12, 2023

Door step delivery.Genuine deals and offer regularly.Hot and delicious food provided.Best choice option.Better option for all small business man.

Pros

Zomato become the most trusted and valuable company in food ordering market.Zomato helps us to order online any food item.It allows us to save our precious time in this competitive world.Easy to track all the food item. Also we can check real time location of delivery boy.

Cons

It is not providing better customer support.The charges of delivery increasing day by day.Some delivery boy are not polite.Taxes and delivery charges increases in night.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PR

Pritam R.

Guest Scientist

Research

### "A global food delivery chain"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

November 25, 2022

Very good. The customer service is satisfactory, Delivery persons are well mannered.

Pros

The software is light and well-decorated. Regional foods are given preferences and based on the previous orders selected suggestions are useful

Cons

The software is well and good. Only sometimes it shows one closed restaurant as open to deliver

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/228639/Zomato/reviews/)

Popular comparisons

[Deliveroo vs Zomato for Business](https://www.capterra.com/compare/228639-252491/Zomato-vs-Deliveroo) 

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