--- title: "Zomato for Business Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zomato for Business Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more." source_url: "https://www.capterra.com/p/228639/Zomato/" page_type: "product" language: "en" --- # Zomato for Business Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zomato for Business ## What is Zomato for Business? Hotel management and food delivery platform that helps businesses manage listings, menus, customer reviews, promotions, and deals. ## What is Zomato for Business used for? [Food Delivery](https://www.capterra.com/food-delivery-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 83% Neutral 8% Negative 8% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zomato for Business?[Manage this product listing](https://www.g2.com/products/zomato-for-restaurants/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zomato for Business 4.2 (24) VS. [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (24) Ease Of Use 4.2 (110) Value For Money 4.1 (19) Value For Money 3.8 (93) Customer Service 4.0 (20) Customer Service 3.7 (99) ## Zomato for Business alternatives Highest Rated [Restroworks Cloud Kitchen Management Software](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [4.9 (110)](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) [4.1 (190)](https://www.capterra.com/p/229272/DoorDash/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/229272/DoorDash/) [GrubHub](https://www.capterra.com/p/210141/GrubHub/) [4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210141/GrubHub/) [Owner.com](https://www.capterra.com/p/10002488/Owner/) [4.6 (111)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002488/Owner/) [View all alternatives](https://www.capterra.com/p/228639/Zomato/alternatives/) ## FAQs about Zomato for Business Overview ### Which roles and teams benefit most from Zomato for Business? Zomato for Business is most used by students, managers, business owners, and technical professionals who need a simple way to discover restaurants, compare options, and arrange team meals. Operations and administrative users benefit from streamlined ordering and billing, while executives and account teams use it to manage client dining and food-related expenses. Answer based on 24 reviews Overview ### What company size and industries is Zomato for Business built for? Zomato for Business serves small businesses most often, with 46% of reviewers, and is used most in Computer Software at 17%. It also has traction with enterprise companies at 29% and midsize businesses at 25%, plus Chemicals and Food & Beverages firms at 8% each, mainly for food delivery. Answer based on 24 reviews Features and Usability ### What are the key features of Zomato for Business? Zomato for Business offers online ordering, order management, order entry, and order tracking for restaurant operations. It also includes delivery tracking, live tracking, location tracking, and food delivery dispatching, plus activity dashboards, real-time updates, alerts/notifications, SMS messaging, promotions management, and multi-location support. Integrations ### Which third-party tools and platforms does Zomato for Business integrate with? Zomato for Business integrates with Petpooja for POS and billing workflows. This catalog-confirmed connection points to support for restaurant operations that need order and billing data aligned with point-of-sale systems, with Petpooja being the named third-party platform available in the provided integration data. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Zomato for Business offer? Zomato for Business provides documentation for teams that need written reference material during setup and day-to-day use. This format supports self-paced learning, letting users review product details, procedures, and feature guidance as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Zomato for Business offer? Zomato for Business provides Email/Help Desk, a Knowledge Base, and Phone Support. User feedback on support is mixed: some describe responses as helpful and quick, while others report dismissive handling and unresolved issues after repeated emails. Answer based on 4 reviews ## Features AI summary Based on 861 Food Delivery reviews Capterra reviewers highlight these as the top features buyers look for in food delivery software: - **Route Optimization** (**52%** of reviewers rated this feature as critical) - **Customizable Branding** (**56%**) - **Online Ordering** (**59%**) Zomato for Business includes **Customizable Branding** and **Online Ordering**, so businesses can present a consistent brand experience while making it easy for customers to place orders digitally. However, it does not offer **Route Optimization**. Instead, it provides **Order Tracking** (**57%**), which still gives teams visibility into delivery progress and order status. Together, these features help businesses manage incoming orders, maintain brand consistency, and keep customers informed throughout the delivery process. Customizable Branding 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Online Ordering 4.3 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Tracks and processes online orders Mobile Access 4.2 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Food Delivery Dispatching 4.4 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Dispatch food deliveries Order Management 3.9 (15) 46.67% of 15 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Live Tracking 4.1 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Allow customers to track their order and keep them updated when the status changes. Zomato for Business 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Credit Card Processing: Accept and process credit card transactions - Customizable Branding: Add customized logos and colors to align with company branding - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Food Delivery Dispatching: Dispatch food deliveries - For Restaurants: Serves restaurants - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.0 (24) 4.0 Based on 24 reviews ## Pricing Value for money 4.1 (19) ### Starting price Free trial not available Value for money 4.1 (19) 4.1 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (20) 4.0 Based on 20 reviews ## User reviews Overall rating 4.2 Based on 24 reviews Filter by rating 5(12) 4(8) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent vishal V. Owner Restaurants ### "Highly Exploitative Platform for Small Restaurant Owners" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 15, 2026 My overall experience with this company has been highly disappointing and stressful. As a restaurant owner, it feels like small businesses are completely forced to feed their aggressive profit models. If you do not subscribe to their expensive paid advertisement plans, they intentionally suppress your restaurant's organic visibility, and you barely receive any orders. The platform heavily exploits its market dominance, leaving small food outlets with no choice but to comply just to survive. If you have alternative direct-to-customer channels, I would strongly advise avoiding partnerships with these high-commission food aggregators. Pros It is very easy to manage daily online orders. change meny items, and update price easy, The user interface very easy and helps me run my kitchen efficiently. Cons The commission and overall taxes go up to 35-36%, plus they charge extra for long-distance deliveries. On top of that, to get visibility, you are forced to run advertisement campaigns like GrowMax, which deduct an additional 16% to 30%. In total, they take away nearly 55% to 60% of the revenue, leaving very little margin for small business owners. Furthermore, customer support is practically non-existent. There are frequent unexplained deductions in the weekly payouts. Even after writing multiple emails, they never refund the wrongly deducted money; their attitude is very dismissive. The mobile application lacks advanced features; you cannot track inventory or count stock inside the app. For modifying menu prices or uploading high-resolution food photos, you have to use a desktop computer because the phone app doesn't allow these changes, and even then, updates take more than 24 hours to reflect online Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Eti P. Engineer Animation ### "Worst ap. Dont use" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 5, 2024 Worst app. Please use any ither food delivery app Pros Nothing great about this app. All other apps gives same experience Cons Zomato is the worst app. Its total scam. If you have any issues in order or delivery , they give you minimum refund. Which will not even be equal to you money loss. You can't even xall customer care. They have option only to chat. So your money is completely at stake if you order anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Abhishek G. software developer Arts and Crafts ### "Honest review of zomato" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 15, 2024 Pros Home delivery of food is the best thing , busy person is ready tospend some extra money for that. Cons I does not like that it charge to much money on the tax and etc. things from user Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VG Vivek G. Maneger Restaurants ### "Assign dilivery partner quikly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 1, 2024 Overall is good, only refund policy and higher commission . Pros Commision is very high for new and old merchants. Cons Actual food ready status and dispatch status to show customer Reasons for choosing Zomato for Business Payouts and support is very fast and in details sharing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matta S. Student Education Management ### "Best Grocery online delivery app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2023 It is very easy to order any groceries items with in 10 minutes of time and it has many offers for better price and discounts Pros It delivers with in given time and it easy to order any groceries in the Zomato application and I mainly preferred for food because it delivers in just 10 minutes Cons It should not use current location it the major con of the application always we need enter address Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Prabhakar A. Student Higher Education ### "Online food delivery. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2023 The overall experience with zomato is great. This provides different dishes in different restaurants get together. Pros Zomato application is for best online food ordering. In this we can aslo book hotels. All the Restaurants are in your hands while using this platform. It has discount coupons also. Cons There is nothing least about this platform everything is good. The delivery boys are very loyal respect them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ganisetti U. Student Higher Education ### "Best food delivery platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 6, 2023 Experience with zomato is very good. They are giving coupons and discounts. Pros They are providing services very well. They are delivery in few minutes and also provides services in any time. Using this platform we can also book hotels. Cons There is no least about zomato very thing is perfect . The packing is very well food items are reached customer in time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Gayathry P. Aiminister Publishing ### "Simple Zomato review for everyone" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 13, 2023 Its good and conveient to placa an order . Pros The loyalty and puntuality of the workers and the arrangments of the app Cons The extra delivery rate and more time required to reach the order Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Aditya P. Software Engineer Computer Software ### "Your One-Stop Site for Finding, Ordering, and Delivering Food" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2023 Overall, Zomato is absolutely something to think about if you're searching for a convenient way to order meals from a large range of restaurants or to find new locations to eat. Many foodies turn to it because it's a reliable platform with a user-friendly layout and a big database of restaurants. Pros Due of their tempting incentives, I had previously utilised Zomato before other apps. Excellent user interface and experience. Zomato enables you to select from a selection of foods according to your preferences and have it delivered hot to your door. The delivery personnel are kind and patient, and the packing is secure. Cons The shipping system and package handling are the aspects of zomato that I find objectionable. Their delivery method pools all other food orders, which causes deliveries to be delayed. The way packages are handled may use some improvement. Also, its delivery fees are extremely high for the closest region and require additional travel expenses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mohammad A. Software Engineer Computer Software ### ""Most efficient and best online food ordering management system."" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 12, 2023 Door step delivery.Genuine deals and offer regularly.Hot and delicious food provided.Best choice option.Better option for all small business man. Pros Zomato become the most trusted and valuable company in food ordering market.Zomato helps us to order online any food item.It allows us to save our precious time in this competitive world.Easy to track all the food item. Also we can check real time location of delivery boy. Cons It is not providing better customer support.The charges of delivery increasing day by day.Some delivery boy are not polite.Taxes and delivery charges increases in night. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/228639/Zomato/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Deliveroo vs Zomato for Business](https://www.capterra.com/compare/228639-252491/Zomato-vs-Deliveroo)