--- title: "FaultFixers Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FaultFixers Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/228652/FaultFixers/" page_type: "product" language: "en" --- # FaultFixers Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FaultFixers ## What is FaultFixers? Maintenance management platform for fault reporting, maintenance scheduling, work assignment, custom forms & checklists, and messaging. ## What is FaultFixers used for? [Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Building Maintenance](https://www.capterra.com/building-maintenance-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FaultFixers?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://faultfixers.com/&name=FaultFixers) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FaultFixers 4.4 (17) VS. [4.8 (1,053)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price £50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (17) Ease Of Use 4.8 (1,785) Value For Money 4.5 (17) Value For Money 4.7 (1,611) Customer Service 4.6 (17) Customer Service 4.8 (1,691) ## FaultFixers alternatives [4.8 (755)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (444)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (1,471)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/228652/FaultFixers/alternatives/) ## FAQs about FaultFixers Overview ### Which roles and teams benefit most from FaultFixers? FaultFixers is most used by maintenance teams, facilities and estates managers, and operations leaders who need to log faults, assign repairs, and track completion across sites. Health and safety professionals use it to improve compliance visibility, while care and corporate service leaders rely on it to keep buildings safe, responsive, and well maintained. Answer based on 12 reviews Overview ### What company size and industries is FaultFixers built for? FaultFixers is built primarily for small businesses, which make up 50% of reviewers, with midsize companies at 33% and enterprises at 17%. It is used most in Hospital & Health Care at 25%, followed by Education Management and Real Estate, each representing 17% of reviewers. Answer based on 12 reviews Features and Usability ### What are the key features of FaultFixers? FaultFixers offers work order management, maintenance scheduling, and preventive and predictive maintenance for equipment and facilities. It also includes asset tracking, fixed asset management, inspection management, audit trail, workflow automation, reporting and analytics, and access controls/permissions for maintenance operations. Pricing ### How much does it cost and what fees or limitations are included? FaultFixers starts at £35 per user per month for the Starter plan, designed for small teams or single sites. The Professional plan costs £50 per user per month for larger multi-site teams, while Enterprise pricing is not listed. A free trial is available. Getting Started and Support ### What training and onboarding options does FaultFixers offer? FaultFixers provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does FaultFixers offer? FaultFixers provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support experience is not described by reviewers here, so no user feedback is available on response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing field service management software: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) FaultFixers supports **Mobile Access** and **Scheduling**, giving field teams a way to access job details on the go and coordinate appointments more efficiently. However, it does not include **Billing & Invoicing**. Instead, it offers other important capabilities that reviewers also value, including **Calendar Management** (**50%**), **Work Order Management** (**49%**), and **Service History** (**47%**), helping businesses keep technician workloads organized, track completed service activity, and maintain accurate records for faster day-to-day operations. Mobile Access 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Service History 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Compliance Management 4.6 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Real-Time Data 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Receive data and information in real time Alerts/Notifications 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges FaultFixers 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Checklists: An itemized to do list that can be edited as tasks are completed - Commercial Properties: Designed to serve commercial properties - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Storage: Store and access documents, forms, and photos in one centralized place - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Media Library: Collection of images, videos and other digital content that can be used - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Resource Allocation: Assign available resources to various projects and tasks - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.4 (17) 4.4 Based on 17 reviews ## Pricing Value for money 4.5 (17) Free Trial Professional £50.00 Per User,Per Month It includes: - Reactive work order management - Digital Checklists/Forms - Multi-Site Management - File Uploads (Certificates, Photos, etc.) - Notifications (Mobile & Email) - Time & Cost Tracking - Recurring PPM Tasks - Reporter App & Portal - Unlimited Reporter Users - Asset Register & QR Asset Tagging - Intelligent Job Scheduling - Building Alerts Starter £35.00 Per User,Per Month It includes: - Reactive work order management - Digital Checklists/Forms - Multi-Site Management - File Uploads (Certificates, Photos, etc.) - Notifications (Mobile & Email) - Time & Cost Tracking Enterprise POA It includes: - Reactive work order management - Digital Checklists/Forms - Multi-Site Management - File Uploads (Certificates, Photos, etc.) - Notifications (Mobile & Email) - Time & Cost Tracking - Recurring PPM Tasks - Reporter App & Portal - Unlimited Reporter Users - Asset Register & QR Asset Tagging - Intelligent Job Scheduling - Building Alerts - Unlimited Admin Users - Automatic Workflow Assignment - CSV Exporting / Compliance Reporting - Data Importing - API Access - 3rd Party Integrations (eg. MS Forms) - Unlimited Onboarding Support - Dedicated Account Manager Value for money 4.5 (17) 4.5 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (17) 4.6 Based on 17 reviews ## User reviews Overall rating 4.4 Based on 17 reviews Filter by rating 5(7) 4(10) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MP Matthew P. Maintenance Assistant Hospital & Health Care ### "Review Title" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 I'd say im gratefull for such a software with all that comes with proper tracking of maintenance. Jist a little slow at times amd buggy on the uploads. Pros Nice clean and clear layout, although the update on the phones isn't as clear as it sued to be. The team always get back to me when I message them and they get back fast. Management is clear and easy to organise. Cons Images or comments don't always upload. Even after the message says they have, even after leaving the app amd going bqck in after clearing apps and doing it again. It might be my access, I don't know, but I want to be able to reallocate assets when team have not alocated the right asset or the same with location. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SB Steven B. Estates Manager Hospital & Health Care ### "FaultFixers: Revolutionising Care Management with Tailored Solutions!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2026 My overall experience with FaultFixers has been incredibly positive. Their approach to break-fix issues is both efficient and effective, ensuring that any problems are addressed promptly, minimising downtime in our care homes. The preventative maintenance process implemented is equally impressive. Their proactive strategies not only keep our systems running smoothly but also enhance overall compliance, ensuring we meet all necessary regulations without hassle. This level of oversight gives me peace of mind, knowing that everything is monitored and managed effectively. One of the standout aspects of working with FaultFixers is their commitment to listening to their customers. As someone who often requires tailored solutions, I truly appreciate their responsiveness. Month after month, I’ve seen tweaks and improvements based on my feedback, which makes me feel valued as a client. This level of collaboration is rare and has greatly enhanced my experience with the software. In summary, FaultFixers not only delivers a robust system but also fosters a partnership that prioritizes customer input and satisfaction. I couldn’t ask for a better experience! Pros Transitioning from a paper-based system to Faultfixers CAFM software has been a game-changer for managing our group of care homes. The traditional method was cumbersome and time-consuming, requiring frequent travel between locations to provide support and oversight. Now, with the CAFM software, I can effortlessly oversee the entire estate from my laptop. This has significantly streamlined my workflow, allowing me to respond to issues promptly and maintain a high standard of care across all homes. The intuitive interface and comprehensive features provide clear visibility into operations, enabling better decision-making and resource allocation. Being on a corporate account we pay for each building, given that I researched multiple solutions before committing, most software offerings was based on pay per users, this simply put would have cost too much to implement and made the choice to proceed with FaultFixers an easy one. Cons One non positive I had was the speed of upload or searching for closed tickets, but this was addressed. The forms tool is a little clunky, but I have just had a review meeting where a new exciting experience is close to release. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) The drivers were cost per user and the system was heavily focused on contractor relationship. Alternatives considered [Fixitize](https://www.capterra.com/p/10034342/Fixitize/) Reasons for choosing FaultFixers Faultfixers won the procurement weighting matrix, it was the olny software that ticket all our requirements. We pitched the software against 4 other strong contenders. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LP Lee P. Maintenance Hospital & Health Care ### "Great love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2026 Fantastic easy to use ive been using it a few years now and it just makes work easier insted of a pen and paper and you can prioratise work Pros Its easy to use ley out makes it siple to use funtions just makes life simple and the fact you can report jobs yourself is great Cons Nothing i cant fault it it easy to use great ley out and easy to go through and report jobs its a great app Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LC lewis C. maintenance assistant Hospital & Health Care ### "St giles view brendoncare " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2026 brilliant, highly recommend, also if you have issues the team are very easy to accsess and talk to so theres that. Pros easy to use, perfect for someone whos busy, i have used fault fixers for 2 years now and barely had any issues. Cons if somethings not broken dont change it, i have had issues before in the past and they have been fixed, but some things dont need to be changed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bruno W. Senior Facilities Manager Education Management ### "Using FaultFixers on a 10 building mixed use estate (Student Halls & Education)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 Our overall experience with FaultFixers has been outstanding. It has completely transformed how we handle reactive maintenance across a high-density, multi-building estate. The platform allowed us to eliminate legacy backlogs, streamline day-to-day communication between staff and maintenance technicians, and handle peak reporting volumes (400+ reactive jobs a month in addition to PPMs) with ease. From an administrative standpoint, being able to audit job flows keeps our operational data clean and actionable. Pros The simplicity of tracking reactive maintenance across a complex multi-building campus is where FaultFixers really excels. Intuitive Interface: The platform makes reporting and managing jobs effortless for both on-the-ground team members and end-users. Real-Time Visibility: Tracking ticket lifecycles—from initial logging to completion—gives complete transparency over team workload and contractor progress. Rapid Resolution: The streamlined dispatch and task assignment workflow directly contributed to cutting down ticket turnaround times to just a few hours. Responsive Support: The customer support team is consistently proactive, responsive, and genuinely helpful whenever guidance or bug reports are needed. Cons System bugs and technical glitches are virtually non-existent, but maximizing the platform's potential requires thoughtful initial setup: Category Triage: If category options and form fields aren't strictly audited and trimmed during onboarding, reporters tend to default to a generic "Other" category. Keeping ticket categories organized requires ongoing administrative discipline, unfortunately the "other" category cannot be removed, and there are no personalisation fields. Portfolio Filtering: While standard reporting is great, filtering high-density data across large, multi-site residential portfolios takes a bit of fine-tuning to extract deeper historical analytics. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Due to the complexity of the estate, the previous solution was unsustainable and caused issues. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) [Fiix](https://www.capterra.com/p/74916/Fiix/) Reasons for choosing FaultFixers The ease of use and deployment, in addition to the ability to have external reporters. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JI Jonet I. Home Manager Hospital & Health Care ### "Really positive. It has made managing maintenance much easier and helps us stay on top of jobs. I'd definitely recommend it." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 17, 2026 Not much to complain about. It would be nice to have a few more reporting options and a more feature-rich mobile app. Pros Easy to use, reliable, and good value for money. It makes logging and tracking maintenance jobs simple, and customer support has always been quick and helpful. Cons Very easy to log jobs, track progress, and keep everything in one place. Great support team and clear updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH James H. maintenance operative Hospital & Health Care ### "Admiral court " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 17, 2026 I have enjoyed seeing Fault fixers grow and become more in depth and easier to use. The new features such as the on hold option is very useful Pros The ease of using the system for our team is very helpful when reporting issues around our home. Tracking our service records is also much easier Cons Bugs in the system and the constant update are a problem. I would prefer it other teams used the same system to report as this would be a more joined up approach. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Harry G. Operations Manager Hospitality ### "Great app used in almost 100 locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 I love it, the team are also great and very helpful. They are also happy to jump on a call to help with any small issues Pros VERY Easy to use for reporters to add issues. Also allowing us to track assets and make sure that we can see what equipment is costing us the most Cons I think the room for improvement would be easier for us to assign the expenses to the assets rather than going to the tickets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Richard W. Head of Corporate Services Health, Wellness and Fitness ### "Easy to Setup and Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 14, 2026 Overall, FaultFixers has become a valuable part of our maintenance management processes and is a system we have found both practical and easy to implement. Pros We have had a very positive experience with FaultFixers. The system offers good value for money and has helped us create a much clearer and more consistent approach to reporting, tracking and managing maintenance issues. The platform is straightforward to use, with forms that can be easily created and adapted to suit our operational requirements. This has made it much easier for colleagues to report faults and for managers to maintain oversight of outstanding work. The maintenance management and tracking functions are particularly useful, giving us greater visibility of progress, responsibility and completion. This has supported improved accountability and helped reduce the risk of issues being overlooked. Where we have experienced bugs or minor issues, the FaultFixers customer support team have been responsive, helpful and genuinely interested in finding a solution. The support we have received has been consistently positive. Cons I think they could make more of the insights and data analysis derived from the data the system would provide - I'm mainly thinking of reactionary tickets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WL Warren L. Maintenance Operative Hospital & Health Care ### "WPM FF Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 10, 2026 Very good. Most issues are from the users and central support and over time I hope improvements are made. Pros Transparency, so everybody knows and understands what is happening in their place of work. Easy to use and understand. Cons There could be more information around the PPMs section. For example a more detailed breakdown of what the PPM entails and which vendor/contractor has responsibility. Would also be very helpful if the contractors scope of works were included. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Grant P. Maintenance coordinator Education Management ### "Maintenance Coordinator " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 10, 2026 I am overall happy with it, it is fitting our needs perfectly, we are now receiving jobs from other staff and able to issue it correctly. Pros It is very easy to use, report, and helps me keep track of jobs that need done. I can now assign jobs at any time to my team and not have to get them to come see me. Cons An annoying part is when we are putting in the summary then description, I feel the should be the other way about so you give the job a title, then give a description. The mobile app could also be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jane S. Health and Safety Advisor Education Management ### "FaultFixers is Great!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 10, 2026 Really valuable platform for us. Great ease of use. Brilliant that we can customise what can be logged into categories that work for out business instead of generic. Pros FaultFixers is a really accessible tool. Ease of use with those not as tech savvy. Great platform. Really like it!! Cons Don't have any dislikes. I like that it remembers information from the user for future logging making the process less daunting and quicker to report on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Joshua V. Building Services Engineer Performing Arts ### "Simple, Reliable, and Great for Managing Maintenance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2026 Overall, my experience with FaultFixers has been very positive. It has streamlined our maintenance workflow, made job tracking much easier, and improved communication between team members. The app is reliable, straightforward to use, and the support team is always helpful when needed, making it a valuable tool for managing maintenance operations. Pros FaultFixers is very easy to use and makes it simple to track, assign, and manage maintenance jobs. The workflow is well organised, reporting faults is quick, and the customer support team is responsive whenever help is needed. It has improved the efficiency of managing maintenance tasks. Cons There are a few areas that could be improved, such as adding more advanced reporting and filtering options. Occasionally it can take a little time to find certain settings or features, but overall these are minor issues that don't significantly affect day-to-day use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NP Neil P. Hard Services Manager Real Estate ### "Excellent system and support with constant ongoing development of the program" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 Overall my experience has been positive in both using the software and follow up support offered by the team at FaultFixers, which personally i find a bigger achievement than anything as all to often company's will onboard you then abandon you. Pros Faultfixers offers a competitive pricing for the service they provide. Customer support has been excellent, not just at onboarding but following up and holding additional training sessions and further onboarding services since signing up. our buisness is only 9 months in to contract, however we are slowly utilising more and more of the software capabilities which has been aided but the support offered by the team at FaultFixers. We have only experienced a couple of minor bugs but these have quickly been resolved. Fairly easy to navigate and is easy to learn with the help of the tutorial videos Cons The initial onboarding was a challenge but this was mostly down to a lack of previous CAFM system used by ourselves, minimal data we had available so was very much a start from scratch approach needed for us as we transitioned from a mainly spreadsheet based log/tracker to digitalised CAFM Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AW Andy W. Electrician Sports ### "Faultfixers rates well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2025 Our full team use this for reporting jobs so we needed something that was quick and easy to use. This saves us time to do the manual jobs. Pros It is easy to use and you do not need a degree to understand the workings. The mobile app is also easy to use and understand and you can easily add media. Cons When using the app, if a location is not initially added, you cannot add one at a later date. I have however brought this up with the design team and they are to address this. Switched from [Enterprise Risk Manager](https://www.capterra.com/p/211192/Enterprise-Risk-Manager/) Not happy with the product and there did not seem to be any improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2025 Hi Andy, Thank you for your review! Really glad to hear how well you and the team are getting on with the App. I can confirm that the ability to move a task to a location after creating it is right at the top of our pipeline along with a bunch of features we are excited to share with you. Please do reach out again if you think of additional features you would like to see added. Kind regards Doug Jonathon Z. Deputy Estates Manager Real Estate ### "A great team with a good product." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 5, 2025 As a team they are very good at responding to quires and providing training. The system does mostly everything that we require with more planned features on the way. It is great to be able to keep track of the jobs, reactive and planned, in specific buildings and with different operators. Overall we are pleased with the program and the FaultFixers team. Pros The customer support is one of the best attributes in the company. It is a real hands on approach with real people you can talk to that are always happy to help. The program is also well set out and easier than other maintenance systems I have used. The team also take on suggestions from users and implement them.They even provide a system to suggest these. Cons It would be nice to have more performance monitoring built in the system. This is however coming from what I understand. Also, the team are happy to provide this information should you request it. However, having the information on the system would be a real benefit. Switched from [Infraspeak](https://www.capterra.com/p/163355/Infraspeak/) Cost and ease of use. Being a charity the cost of the system, without effecting the relevance to our company is important. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 6, 2025 Thank you for your lovely feedback. Really glad to hear you've gotten on so well with the product. We are happy to confirm that we will be releasing several performance monitoring features in the next 6 months along others. I'll be in touch with you directly when they go live. Kind regards Doug ES Emily S. Maintenance Manager Facilities Services ### "Impressive and constantly improving " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2025 The company have been so helpful and open to all our questions and suggestions. They have a voting page where you can suggest their next developments or bits in the app you'd like to see added or changed. Out of all the apps we'd looked in to, this was the easiest to navigate and has been a great choice moving forwards. The maintenance team were really impressed. The Fault Fixers team have also been very quick to reply to any questions that we've had about the app and we were able to arrange a zoom meeting to discuss some options around better ways to utilise the app. Pros Very easy to set up and run from a desktop computer. Is also a great way to build an asset profile for properties. Cons The cost is per user, meaning, if you have a large team, this can amount to a higher cost than other apps. Would be great if there was a set price for 1-5 users, 6-10 users, 10-20 users, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 27, 2025 Hi Emily, Thank you for the lovely feedback. It's great to hear how well you and your team are getting on with FaultFixers. I was alarmed to see you haven't been able to upload photos on mobile. This is certainly a feature of FaultFixers, this issue seems to only be affecting your account. If you can reach out to me at doug@faultfixers.com or through the chat function in app I will get this resolved for you as soon as possible. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.