# UpLaunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UpLaunch the right Fitness solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228653/UpLaunch/reviews --- UpLaunch 4.2 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UpLaunch Ease of use 4.1 Customer Service 4.2 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Michael D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Well Worth the Cost" July 26, 2021 5.0 Overall expereince has been great. The whole team over there is really helpful and responsive. From sales, to implementation it was easy and quick. After using it for more than a year now, the support staff is awesome. Pros Uplaunch improves our communication with leads and customers directly leading to more revenue. It has really help keep everything organized and stops things from falling through the cracks. The long term nurture is also huge and has helped re-engage leads then they are ready. Cons They are working on improving some of the content and offering more campaigns. I am really looking forward to these functions. Review Source CT Chris T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software" July 24, 2021 5.0 I like how the staff of UpLaunch reaches out and continually improves their service. Pros The automated communications are key to the success of our gym. The easy setup of appointments for our coaches and members along with text and email reminders is very helpful. If you want to standardize processes for your business so you can focus on other parts of your business, this will work great for you. Cons A more robust calendar would be a nice addition. Review Source Response from Daxko July 26, 2021 Chris! Thank you for the review and support. We are thankful to play a part in the success of your gym. We have calendar updates coming soon...stay tuned. GA Greg A. Owner Sports Used the software for: Less than 6 months ### "Scam artists" January 4, 2023 1.0 Horrible Pros Nothing,they run a dirty business and manipulate struggling businesses Cons Red flags:\[SENSITIVE CONTENT\] uplaunch recruiter collected my card information and did not verify the amount he was going to charge. Then I was charged much more money.He said he was going to sign papers on behalf of us. Using statements like "don't wait until you run out if money and your hungry, let's get this going now."\[SENSITIVE CONTENT\] uplaunch manager gave a partial refund money.Taking advantage of struggling businesses by scheduling calls with them and accessing thier personal information in order to manipulate them into feeling like they need your service is dirty. Review Source LL Logan L. Owner & Head Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Revolutionized the way I communicate to members" July 25, 2021 4.0 This service has revolutionized the way I communicate to members and leads. I'd venture to say I have way more members in here BECAUSE of Uplaunch. Pros I like being able to text members all at one time. Also I appreciate the reminders seeing that a new client has been with us for 1 month, 2 months, or 3 months. This has been huge. Cons The first person who explained things to me and set up the system couldn't have cared less and was not good at explaining things. After paying for the service for several months and not knowing what the hell to do with it, I reached out and got a 2nd guy. The 2nd guy I was with, \[SENSITIVE CONTENT\], was personable and helped explain things to me. So it was a good turn around. One thing I don't like is that there are texts and emails sent out that don't sound like me or offer things we don't have (or tell people that protein shakes don't matter while meanwhile I'm trying to sell protein!). There should be an easier way to approveand edit autotexts and emails before they get sent out. Review Source JM Jenny M. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Need Gym Members? Get Uplaunch" July 23, 2021 5.0 UpLaunch has provided a simple process to organize and follow up with leads, onboard new clients successfully and keep up with current members. I'm absolutely amazed with the ease of use and more importantly the amazing RESULTS and SALES that come from using UpLaunch. Leads, that appeared dead on arrival end up as new members, sometimes months later, because of consistent meaningful contact that is either automated or scheduled through UpLaunch! Pros Where do I start? The organization UpLaunch provides for lead management is unparalleled. It is organized, simple to use, as detailed as you want it to be and perfectly customizable. Cons The things I like least about UpLaunch are of minor impact and are mainly small annoyances. A few glitches on the android version are about it! Review Source Response from Daxko July 26, 2021 Jenny - THANK YOU! We appreciate your feedback. BB Ben B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Makes life easier" July 23, 2021 5.0 Overall made life easier & gained back time Pros The automation's are great and we gain a lot of time back in our day The SMS function is also great Cons The schedule doesn't talk to Zen Planner Schedule yet Review Source Response from Daxko July 26, 2021 Thank you for the review, Ben! I'm so glad to know the system helps free up your day. We have it on our roadmap to push Zen Planner appointments between the two systems. LM Lindsey M. Owner Sports Used the software for: 6-12 months ### "I love the Automations!!" July 23, 2021 5.0 I am very pleased with my purchase and I recommend this software to all my gym owner friends. Pros I Love that the software will send an automated message as soon as they fill in their contact information. I love the automated emails to old leads. I love that the leads can schedule their own appointments. I love the automations!!! Cons There are still a few bugs but nothing major. Reason for choosing UpLaunch The price was better! Review Source Response from Daxko July 26, 2021 Thank you for the review, Lindsey!! We are so glad that you love the automation. Keep us informed of any bugs you run across...we'll make sure to squash them CI Chloe I. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Extremely Dissapointed. " November 15, 2022 2.0 Extremely dissapointing. Pros We are happy with our website that they redeveloped for us and would continue to pay for the web hosting service. Cons It took over a month for our website to go live. In total our website was down 6 weeks which affected lead generation significantly. The digital marketing that we paid for took over 2 months to even get up and running. And despite paying high fees the content was stock standard, not at all personalised to our business or brand, and nothing which would make me want to sign up for a gym. There was no communication about how the ads were performing, what they were trying, what was working and what wasn't. And on top of the digital marketting fee which was by far the most we've paid to a digital marketing company, we were still billed for the facebook ads. I would have been better off giving the work back to my uni students looking to make a quick buck. No where on their website were any cancellation policies listed, in fact it does state they if we wanted to cancel, they would do so 'we don't want your money'. Yet when we tried to cancel, twice, they kept hitting us with 30 days notice. And all correspondence to the company resulted in a minimum 7 day wait for a reply to an email. Review Source GL George L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Review" July 25, 2021 5.0 Pros Integrated communication and lead management Cons Phone app is severely lacking. We should be able to do more than just texting. Using the software in the mobile web browser is very cumbersome so I avoid it if I can. Review Source TC Terry C. Owner/operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Took our website and online presence to a new level !!!!" June 24, 2022 5.0 Very easy to have the team make changes and update items. I get very quick responses and actions. Pros Our website is alot more professional and streamlined compared to before. The communication options are very user friendly for visitors. Cons I haven't ran across any "cons" so far. It's been pretty great !!! Review Source BT Benjamin T. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "UpLaunch Doubled my gym size in a year" July 23, 2021 5.0 amazing Pros The automated texting and long term follow up Cons wish it did phone calls also. The staff app could use better filters Review Source Response from Daxko July 26, 2021 Thank you, Ben!! In the future, we hope to add phone calls as a functionality of the UpLaunch mobile app. CH Cody H. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "UpLaunch has helped us communicate with so many more of our customers and potential customers" July 23, 2021 5.0 Pros The automations that you can build to communicate effectively with your customers are so time saving and effective. Then, the ease with which you can respond to their responses is amazing. Cons In the UpLaunch texting app, there is no way that I’ve seen to mark a message as seen if you don’t need to respond to the message. Review Source Response from Daxko July 26, 2021 Cody! Thank you so much for the review! Our goal at UpLaunch is to save you time so that you can focus on your clients. We appreciate the feedback on our mobile app and will continue to make improvements to it. TN Teea N. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Worst customer service and support/ lied about product" July 5, 2023 1.0 POOR! Do not recommend Pros Absolutely nothing. Did not provide us with anything of value for what they claim to offer Cons Lied that our product would merge with the program we had, secondly, we canceled with them and they have proceeded to charge us for 3 months now even after they confirmed the cancellation Review Source DB David B. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Gemini Fitness & Combat UpLaunch Review" July 23, 2021 5.0 Pros The text message and email automation is what we really enjoy. Cons Not much that I can think of. We haven't had a negative experience with it yet. Review Source Response from Daxko July 26, 2021 Thank you so much for the review, David!! BE Brynn E. Co Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Getting more done well. " July 26, 2021 5.0 It has been very helpful for our small team to have better contact and reach in our prospect/lead followup and contact with past leads and members. Pros Easy to use and have my team use as well. Allows our team to contact more leads and past members consistently with routine and ease. Cons Certain features were confusing to start, but with more time and focus can be understood and utilized better. Review Source Similar Products Featured ## Related categories [Fitness](https://www.capterra.com/fitness-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.