# GlassHive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GlassHive the right CRM solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228676/GlassHive/reviews --- GlassHive 4.7 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GlassHive Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MP Marina P Marketing CoordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “GlassHive has multiple features that allow our company to work on multiple marketing projects at once.“ November 28, 2023 CS Chase S Outside SalesInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “I dont like that you have to click the plus icon to review previous notes, I wish the notes just appeared when you opened a contact“ August 25, 2023 FF Fernando F CEO - IT ConsultingInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “GlassHive has made it easy and engaging to setup and run marketing campaigns.“ July 21, 2024 BL Beits L OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Only issue we found that I wish we didn't, was that you can't associate 2 email addresses under one contact.“ February 15, 2024 RG Roman G Digital Media SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “We really enjoy the colorful, yet intuitive UI & navigation, and has continued to improve in functionality over the course of us using it.“ June 27, 2023 AB Ashley B Internal SupportInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The email sent out by glasshive that I create never looks the same as the material I create on the website.“ December 7, 2023 RG Roman G Digital Media SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “When we made the switch to Glasshive for our CRM, we almost instantly liked using it more than our last Email marketing platform.“ June 27, 2023 Craig P Sales & Marketing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Initial training is fairly limited, the lead scoring system doesn't work very well for inbound leads.“ October 6, 2023 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David A. Director of strategic partnerships Information Technology and Services Used the software for: 6-12 months ### "Using glass hive to prospect leads" February 27, 2024 5.0 I’m happy so far with Glass Hive and it has made my job easier especially when I had never had a central location to work with leads and opportunities. Pros I like glass hive, because it is robust and gives me a perfect place to work from before we migrate opportunities to our main system. I like the ease of use and the excellent support from Glass Hive. Cons I have only used glass hive for six months, and I am still learning how to best utilize its features. However, there are a few functions, I’d like to see improved to adapt further with how I use it personally for my particular role. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing GlassHive Cost was a main consideration. And frankly glass hive does what I need at a much lower price point. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Our firm uses a autotask, four the majority of the operations of the company. So I haven’t changed so much as I use glass hive for specific tasks that auto task does not do well. Review Source William P. CEO Information Technology and Services Used the software for: 2+ years ### "Glass hive improves MSP sales process!" August 17, 2023 5.0 Overall keeping my sales tasks in front of me and helping move prospects into clients. Overall a good experience. Pros Consistent improvements. Good combination of Hubspot sales and marketing in one platform and an extremely good value. Been pretty important in how we manage our list's and leads on the way to them becoming a client! Cons It is sometimes a bit slow processing when I'm using it. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing GlassHive Great value and one of the vendors we worked with at the time highly recommended it. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Connectwise is a great PSA but a poor CRM. Review Source RS Ryan S. Business Development Information Technology and Services Used the software for: 6-12 months ### "Honey Review: Sellers Perspective " June 10, 2021 3.0 I feel like it's cumbersome to sell everyday out of Honey but there's a lot of potential to increase efficiency making quick easy changes Pros I like the ease of the opportunity process most. It's really easy to open to manage and to win an opporunity. I also like the menus and the overall design of the app is pretty cool. The support when I do have a chance to connect with folks on the team is helpful I like \[SENSITIVE CONTENT HIDDEN\] and I like \[SENSITIVE CONTENT HIDDEN\] I think they are both assets to clients. Cons Only 1 library for sales and for marketing. Not easy for each role to use: update, access and work with the pieces of marketing collateral. It is pretty easy to load them but not to efficiently use work with them for coldcalling. I think it would be great to have more efficiency in many areas: it would be nice to cut all of the clicks to do almost everything, if we were able to use the enter button it would be a huge relief. It really slows you down with all the mouse clicks when coldcalling. Seems to be an inordinate amount of clicks just to add a new company, add a new contact. Also the number system for leads seems arbitrary. If we had the ability to use the ENTER key to close things out that's be great. I'd like to request more support: better communication about big changes, more often and thorough training collateral like videos, webinars, e books, events anything to add more support on best practices and how to get more out of the platform. Often when I've reached out about concerns response time sometimes is very long. I believe it's a good product but that with more streamlined processes for sales it could be really effective. I'd also like to learn more about the 1 to 1's and templates for journeys and how to do more with emails through Honey. That part seems vague or maybe I just need to focus there but I'd like to learn more about that feature. No back ups for collateral library, setting task reminders is so time consuming I don't use it Review Source KH Kirk H. Principal Computer & Network Security Used the software for: 1-2 years ### "Glasshive Review for MSPs" June 27, 2022 5.0 I am so impressed by the notifications of significant updates to their system weekly. I want to invest in companies that invest back into themselves and Glasshive may be the best representative that we have seen do this!! Pros Glasshive helped us to make business processes occur whereas we were trying to figure out what needed to be done. Cons I wish that there were more and tighter integrations however I am sure that they will be available in the future. Glasshive has shown us their roadmap and the integrations appear to be on it. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing GlassHive We chose Glasshive for a couple of reasons. First, that we are able to actually speak with a person that knows the products and cares about us, the client. Second, their entire software product is purpose-built for MSPs and directly addresses our unique market requirements, in a way that a generic product cannot do. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) The features of Autotask PSA were not capable of performing a full-featured CRM with Lead Management tethered to an automated email campaign & tracking mechanism. Review Source MM Morrelle M. President Computer & Network Security Used the software for: 1-2 years ### "GlassHive for the Win" July 21, 2022 5.0 Overall I am pleased with the decision to move to GlassHive from some of the other CRM solutions. Our account manager has been with us from the start and consistency is key with us, we need to know what's new and when things are changing and he keeps us informed. Pros The process of configuring was simple and straightforward. Cons I haven't found much to dislike about the software, but I wish I had more time to dig into all the features. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing GlassHive Zoho didn't call us back when we were looking for more information, and they seemed hands-off. Switching CRMs is a crucial part of marketing, and it's good to know you can speak with someone to get help and help you transition smoothly. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap was too confusing, and you have too many obstacles just to send a mass email to your client base. Review Source KH Kindsey H. CMO Computer Networking Used the software for: 6-12 months ### "Kirkham IronTech LOVES Glasshive!" December 5, 2023 5.0 Pros I love how easy it was to get going with Glasshive. The Glasshive team is AMAZING. Any time I have a question or need support, they respond timely! Cons There is no HTML capability making some email services unavailable. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Because glasshive is for IT and cybersecurity providers. Review Source AR Aubrey R. Marketing Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Love this software" December 5, 2023 5.0 We love GlassHive so far. We've been using it for our sales and marketing. It's been great to keep everyone on the same page, and to know what we are targeting. I love the lists and tasks features especially when we are running different mailing campaigns. Pros Customizable Easy to use Responsive team Open to suggestions Great content Has training videos and webinars Can create journey's Cons Still needs some refining Doesn't have the ability to make a pop-up on website Switched from [Moosend](https://www.capterra.com/p/147042/Moosend/) GlassHive had more features. They integrated with Autotask and made it easier to keep our contacts organized. Review Source Ian O. Key Account Exec Information Technology and Services Used the software for: Less than 6 months ### "Early Days but GlassHive Has Been A Win" October 12, 2023 5.0 Easy and fun to use. Pros We have implemented Glasshive to help build our business development and marketing function and so far it has been easy to use and set up. Cons It would be great to get more diverse content such as land pages etc Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing GlassHive Great onboarding support from Andrew Crespo-Roman who help set us up. Review Source HM Harold M. President Information Technology and Services Used the software for: 1-2 years ### "Responsive company, always adding features " February 20, 2024 5.0 Really really good. We had it partially included previously with a vendor relationship but opted to just start paying for it for the entire marketing team. Pros This service we receive is excellent, and visually it is so much easier to use than so many other options out there Cons So much functionality that it’s hard to sometimes remember what we can do with the platform. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing GlassHive Value was much better - and seemed visually easier to use. Switched from [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) More robust, content included is highly relevant to our industry Review Source MK Megan K. Chief Consultant Marketing and Advertising Used the software for: 6-12 months ### "Affordable CRM for MSPs" February 15, 2024 5.0 Overall things have been pretty great. Support is quick and \[sensitive content hidden\] is amazing Pros Price point. Magic Branding. Templates. Cons Lead scoring is broken as it sees someone with a Spam filter as the IDEAL lead. There is no dialing I glassHive Switched from [Mindmatrix](https://www.capterra.com/p/126063/Mindmatrix/) I will never do mindmatrix again overpriced garbage Review Source gB george B. COO Medical Practice Used the software for: Less than 6 months ### "A Honey of a Deal" June 10, 2021 4.0 Workflow for me is very important. The ability to stay in one place and handle business. Honey allows the majority of that to happen. Pros I really like the color schemes, it energizes the use. The product is really intuitive. I really, really like not having 2 email lists to track. My previous CRM really did not direct integration, so it kept 2 complete lists. Honey allows me to do all my work from O365 and updates the contacts accordingly. Importing lists was really easy and building templates is easy was well. Good start, good folks, good product. Looking forward to the pro version and a couple of months. Cons The Autotask integration still needs some work. It pulls in the current opportunities but know information in them. Of course opportunities created in Honey are fine. They need to develop floating dialogs, something their competition needs as well. Would like to see phone system integration better and integration with O365 calendar. Reason for choosing GlassHive Interface, cost, support Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Future costs were going to exceed what we thought was good. Honey gives the same capability, better interface, less money. Email integration, ease of use. Review Source TD Tasha D. Founder Information Technology and Services Used the software for: Less than 6 months ### "Great product that includes all of the most needed items for a small growing business" April 25, 2023 4.0 It has been very positive, so far the customer service has been great in getting up and running, and the software is intuitive enough to be able to jump in to. Pros The ability to use journeys, email marketing, and scheduling allows us to stay on top of our marketing when we dont have a separate marketing department. It includes all of the items you need to grow your business keeping things streamlined and simple so you are up and running quickly. Cons There are some tradeoffs with customization and simplicity. The ease with being able to upload, and get a campaign started quickly outweighs any of the issues we have seen with a lack of customization. Reason for choosing GlassHive Price and ease of use along with the ready to use content. Review Source SL Samuel L. Account Manager Information Technology and Services Used the software for: 6-12 months ### "GlassHive Review" March 21, 2022 5.0 Shooting to find a tool for email campaigns, and a sales funnel, I believe we're achieving that goal. We're able to easily set-up and send marketing to our existing client base. Pros Perfect solution to start out with a full fledged CRM tool. Very easy to integrate with our existing platforms, and very intuitive to navigate and get started quickly. We received little assistance to get going with it, because quite honestly, we did not need a lot. It just works. Whenever we did, \[SENSITIVE CONTENT\] @GlassHive responds within an hour or was able to schedule a call same day. Cons So far, so good. No complaints to flag. It's worth a mention that I was having a hard time with segmentation, and it not being as easy to read. It has since been changed and updated. If there is any cons, GlassHive seems to be on top of it. Review Source HB Hunter B. Customer Relations Manager Information Technology and Services Used the software for: 1-2 years ### "Perfect solution for email marketing" April 4, 2023 5.0 When it comes to customer support, having a knowledgeable and responsive rep like \[sensitive content hidden\] can make all the difference. \[sensitive content hidden\] expertise in email marketing and his ability to provide quick and effective solutions to issues make him a valuable asset to any team or business. He is also personable and professional and takes the time to ensure that his customers feel heard and understood. Overall, \[sensitive content hidden\] is a great example of what excellent customer service should look like, and I highly recommend him. Pros Easy to use, customer service amazing. The information available to users is next level. Allows me to track every detail. Cons At this time I do not have anything to dislike about Glasshive Review Source AR Alex R. Client Executive Computer & Network Security Used the software for: Less than 6 months ### "Excellent! " July 26, 2023 5.0 Excellent customer service! Anytime I need help or guidance, the chat team is very responsive and knowledgeable! Pros What I like most about GlassHive is the design and ease of use. It's not complicated or very time consuming to utilize and make effective. I also love the support - anytime I need help or guidance, the chat team is available quickly with the right information. Cons This may be due to my limited knowledge of the product, but a mobile app would be nice Review Source VH Vernon H. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Your CRM works for you or you work for it..." April 25, 2022 5.0 I can ramp up a new MSP in days and have leads after the 1st campaign. I also enjoy the ability to know which prospects I need to pay most attention to. My FAVORITE thing is not having to be a software engineer to implement and manage Glasshive. Pros Ease of use, MSP content and prospect management. Cons I wish I could score contacts outside of marketing activity. Reason for choosing GlassHive I needa CRM that works for me, not one that takes weeks just to figure out... Review Source SA Shadi A. CEO Information Technology and Services Used the software for: 6-12 months ### "Big time value, incredible platform." August 30, 2022 5.0 Very happy with the shift. \[SENSITIVE CONTENT\] has been super great at onboarding us and being available to answer any questions we help. Great customer experience. Pros GlassHive accomplishes 97% of what expensive CRM's offer at a fraction of the cost. The user interface is very intuitive and clean. Super happy with our decision to shift from Infusionsoft (Keap). Cons To be honest, there isn't anything I dislike at this time. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Cost and complexity of old system. Review Source AC Abbie C. COO Information Technology and Services Used the software for: 2+ years ### "GlassHive is THE BEST CRM! " April 19, 2022 5.0 I've been using GlassHive for years, hands down the best CRM – easy to use, saved us a lot of time managing our leads, easy collaboration with the team, awesome marketing tool! Pros GlassHive is not just user-friendly but their customer service is the best! If you have any questions or concerns, they're there to help you. Cons I wish you could just improve your email campaign editor – like being able to resize images in a graphical campaign and storing the pictures you upload on the editor. Also, we're hoping there could be an events tracker one day. It would be so helpful for us! Review Source KC Kellen C. President of Sales Information Technology and Services Used the software for: Less than 6 months ### "What Glasshive works fell as the front end of our sales process" June 5, 2023 5.0 Its been a great experience moving from Hubspot to Glasshive. its easier to use and reports better with less effort. Pros I live that marketing and CRM management become one. You can combine marketing and sales rep activity touch points and reporting. Cons For all it does I'm waiting on communications and other sales functions to be integrated. Review Source DB Darren B. Marketing Specialist Information Technology and Services Used the software for: Less than 6 months ### "Great software to get started with email marketing" June 2, 2023 4.0 Overall great experience so far. It's a cost-effective sales and marketing tool that is a great way to get started with email drip campaigns, lead tracking, and creating landing pages/forms. Pros GlassHive is very straightforward and easy to use. The UI is intuitive, and it's easy to navigate throughout the site. I like all the different options, from landing pages, and email marketing, to lead tracking that you do with the software. Cons Although I really like the template customization, I feel there could be many more options in layouts and backgrounds to choose from. Hopefully, we will see more in the future. Also, there are some small software issues when building a template, like how the text isn't always pasted cleanly. I'm sure these will be worked out soon. Review Source HM Hector M. Client Development Representative Information Technology and Services Used the software for: 6-12 months ### "Great!" November 28, 2023 5.0 Pros Easy to use and great customer service. Cons using tab instead of enter when entering data lol. Review Source DC Davin C. Sales Exxecutive Information Technology and Services Used the software for: 6-12 months ### "Davins Review " September 11, 2023 5.0 Pros I love the notes sections and cleanliness Cons how task and opportunities are only for contacts and not companies Review Source MK Matthew K. Sales Manager Information Technology and Services Used the software for: Less than 6 months ### "Creating Sales Processes for Ultimate Transparency" April 5, 2023 5.0 Overall I am highly satisfied. I am excited about the product and the customer support has been phenomenal. Pros I like the interface, the price, and the potential. Cons Integrations/Mapping was somewhat difficult but that could be due more to my lack of knowledge than anything else. Reason for choosing GlassHive Ultimately price and fit. We are an IT company and many of the templates that are prebuilt are very convenient for us! Review Source CR Chris R. Sales Consultant Information Technology and Services Used the software for: 1-2 years ### "Very good product and customer service" July 18, 2022 5.0 It's been very good. I've had experience with other CRM's and for the price...this is by far the best and it's not close. Pros This product has help us in many ways and it's very easy to use. The customer service is very good as well. Cons I can't think of any. You are able to do a lot of things with the tool with ease. Review Source GP Gerald P. Technology Advisor Telecommunications Used the software for: Less than 6 months ### "Glasshive Review from a New Users Perspective." October 17, 2022 5.0 I have had access to Glasshive for less than 4 months and I am not proficient in using all of the tools. However, I see that there is value in the software. I look forward to learning more and incorporating the tools in my prospective sales process. Pros The features that allow for lists and leads to become active and start the sales process or campaigns. Cons The features are not as simple to access and edit throughout the campaign process. I think there is confusion with saving and editing during the initiation of campaigns. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) AppSmart provided the service. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Lead Nurturing](https://www.capterra.com/lead-nurturing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.