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"Awsome Digital survey tool to analyse overall customer experience"
Daniel C. - Product ManagerNovember 25, 2022
STARTING PRICE
Not provided by software provider
The Medallia Insights Suite enables you to capture rich human emotions and opinions found in video, collect in-the-moment feedback, and source the most innovative ideas from thousands of customers. Leverage today’s growing virtual engagement and video adoption to speed time to innovations that drive growth and revenue.
Provider
Medallia
Located In
United States
Foundation
2001
Deployment
Cloud, SaaS, Web-Based
Content Source: Medallia Insights Suite
Green rating bars show the winning product based on the average rating and number of reviews.
Medallia Insights Suite Reviews
"Awsome Digital survey tool to analyse overall customer experience"
Pros: Medaillia is an awesome tool, which helped us measure our customer experience quality. The review consolidation feature and word bubbles feature are my favorites, which give an overall picture of the customer response in a single snapshot. Simple to use and very relevant analytics to gauge the customer experience. The support team is also very helpful
Cons: Nothing major serves our use case perfectly, A nice to have feature improvement would be around smarter NLP (natural language processing). It would be great if the insights section can smartly suggest workarounds scanning all the feedback provided by hundreds of customers
