# Kaseya Quote Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kaseya Quote Manager the right Procurement solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228826/Kaseya-Quote-Manager/reviews --- Kaseya Quote Manager 4.2 (19) [View alternatives](https://www.capterra.com/p/228826/Kaseya-Quote-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kaseya Quote Manager Ease of use 4.0 Customer Service 4.1 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clint S. Technologist Information Technology and Services Used the software for: 2+ years ### "Solid Product, Pays for it's self if you use it right" July 26, 2020 5.0 Super quick quoting and procurement. I quoted and sold a new office pc for a cutomer in under 5 mins last week. Pros gluh makes it easy to see who has product and prices. I've had times where I'm managed to save hundreds on stock. being able to quote in under a minute and from my phone allows me to sell quickly and easy. having templates in place helps with the standardisation of products sold and all quotes look the same. Cons For purchase orders and invocies it uses it's own numbers rather than xero's Review Source BM Brandon M. Owner Computer & Network Security Used the software for: 2+ years ### "TMG Datto Commerce Review" December 12, 2022 4.0 Overall, better than any other tool we have used in the past. They are continuing to fix issues and enhance the capabilities which will make us a long term customer. Pros The ease of use and how easy it is to build and maintain quote templates. This is by far the single feature that sets it apart from any other quoting tool. Cons Integration into Autotask. If the product/service is not there, then it will automatically create a net new product in our list of products and not follow the appropriate categorization which makes standardizing reporting and internal inventory challenging. Reason for choosing Kaseya Quote Manager Ease of use, cost, and ability to send out more quotes in less amount of time. Switched from [QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/) Poor integrations, building reusable templates was very challenging, one-click procurement was not available. Review Source Jamie G. IT Manager Computer Hardware Used the software for: Less than 6 months ### "Early Days" August 8, 2023 3.0 Overall I would say it was an ok product. Pros The ease with which we could quote and invoice a customer Cons The overall configuration and integration with autotask needs to be adapted. Review Source JB Josh B. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Good, but solutions needs development" November 30, 2021 4.0 I feel we were oversold and then underdelivered. This is a good product but it's early in development and a lot of obviously required features aren't there yet. You'll get offered to vote for a improvement/feature - which isn't great when it's so clearly obvious it's needed. It's designed to be used a certain way, drop-ship, and doesn't as easily accommodate the way other IT integrators may work. Our integration expert was new to the product themselves - which meant integration wasn't that smooth or flowing. Datto also massively underestimated the time and effort to implement - oversimplified. We found we had to rely on the integration expert because product documentation was a bit lacking - not ideal. Pros I love the intention of the product. It's great that it integrates with both Xero and Autotask. It's nice that it integrates all our suppliers into one portal and it does make quoting simpler along with provision of product information. Cons There is no control over what vendors are displayed in the system - you have to take every vendor from your distributors product feed. There is no pricing control per vendor - it's blanket pricing across categories - so you can't actually promote vendors who provide reasonable margins. There is no practical control over Featured Products - so if you sell a few toners these will become "Featured Products". It can email out quotes, but there is no record of those emails, you can't create or modify the email templates, you can't even CC. You'll find you have to use your external email system - of course loosing some visibility then of what others have sent out. Integrations - with Autotask, there is a one way one time integration of products/services - but if you change the pricing in Autotask at a later date, you'll have to manually update your catalog in DC too. Datto depends on a third party for product information, and we've found mistakes/wrong images in that product information, which when raised with Datto - is then attributed to a third party like that's the end of conversation (Customers make decisions on information sent - it has to be accurate). Review Source BR Bryce R. Procurement Specialist Information Technology and Services Used the software for: 2+ years ### "Decent Quoting/Procurement Platform" August 8, 2023 4.0 Pros It is heaps less frustrating than doing the same functions within Autotask. The program itself and workflow is a simplified in a nice non-cluttered way so I can focus on what matters. Cons It has a very rigid and non-forgiving workflow. There is no simple way to undo/reverse steps. Once you click "Approve" or if a customer changes their mind, there is no way to remediate it directly from Commerce and additional steps will be required in Autotask and/or Quickbooks. Alternatives considered [QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/) Reason for choosing Kaseya Quote Manager Better integration with Autotask Review Source LM Lachlan M. Director Information Technology and Services Used the software for: 2+ years ### "Commerce creates efficiency " August 8, 2023 4.0 Great product overall and great a lot of efficiency in our business. Pros Allows us to easily quote and procure hardware and software for our clients. Cons Greater customisation for features to work in our business practises. This has been on the improve. Review Source NM Nicole M. Head of Business Operations Information Technology and Services Used the software for: 2+ years ### "Commerce has moved us to the future" August 8, 2023 5.0 Pros Integration for suppliers to update our product suite without any input from us means we no longer have to look in each suppliers website to compare pricing. Cons Would love to see the ability to have content blocks in templates to allow us to add more complex detail to proposals/quotes. It’s something we feel is missing and means we continue to use Panda Doc as well as Datto Commerce. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing Kaseya Quote Manager Nz team Review Source JF Jennifer F. Procurement Manager Biotechnology Used the software for: 2+ years ### "Datto Commerce" August 8, 2023 4.0 Some syncing issues with AutoTask and field mapping. Also, deal registration pricing promos. Pros Auto Task and Supplier integration. I like the quote templates. Cons Limited quote template design, would like to see more fields. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Supplier feed and better quote design Review Source SA Stuart A. Account Manager Information Technology and Services Used the software for: 2+ years ### "Switch to Commerce" October 31, 2023 5.0 Pros I find that with Commerce, it's quick and easy to create quotes Cons I can't think of anything that comes to mind Review Source JW Jason W. Director Information Technology and Services Used the software for: 2+ years ### "Gluh" June 8, 2020 5.0 Awesome. Its a bold statement but you also will find out. Never any issues with access or speed it has always been ready to use whenever I have gone to access it. Pros We love the ease of use, Automatic data feed imports, Lowest cost supplier picked automatically based also on stock levels. Has very easy to follow guide for all procedures in the system! and the same documents are modified when changes are made. Cons This product is very good. I can't really think of a Con for it to be completely honest. Reason for choosing Kaseya Quote Manager I had an impressive trial with Gluh, it was set up in a matter of 48 hours once I provided the core details. Unlike other quoting tools I won't mention that took forever to set up and were not working more than were working. Review Source Response from Kaseya June 18, 2020 Thank you for your feedback Jason. Appreciate your encouragement and to see how your business and customers prosper from our work. MZ Maurizio Z. Sistemista Information Technology and Services Used the software for: 6-12 months ### "Datto commerce " February 4, 2023 4.0 Pros Facilita d utilizzo e di installazione oltre che una protezione ben strutturata sugli accessi Cons Il menu e le pagine per come si aprono sarebbe più comodo se si potessero aprire meglio a schermo intero Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Reason for choosing Kaseya Quote Manager Costi e gestione dello spazio nel server Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Per un discorso d prezzi e utilizzo più facile Review Source KC Kevin C. Service coordinator Information Technology and Services Used the software for: 1-2 years ### "Great platform " August 8, 2023 4.0 Pros Ease of use once you get into the flow, take a few months Cons Difficult to learn at first multiple ways to complete one tasms Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Capabilities Review Source VR Verified Reviewer Principal Enterprise Architect Computer & Network Security Used the software for: 6-12 months ### "Great Tool for Hardware Sales" June 9, 2020 5.0 Pros I like the ease of being able to use this software. The tool has a decent amount of integrations and their initial team that walks you through the implementation is very technically smart and understand the business. Cons Would like to have ability to hide certain vendors from the platform and have ability to show only certain product catalogues for various customers. Review Source Response from Kaseya June 12, 2020 Thank you for reviewing our work :) AR Andy R. President Information Technology and Services Used the software for: 6-12 months ### "Datto commerce. Need better integration " August 8, 2023 4.0 Pros ProcurementHistoryContract signatureMinimum quote configuration Cons Communicating with PM. Contract signatures. Integration with vendor serial numbers to customer Review Source VH Veda H. Support System Engineer Information Technology and Services Used the software for: 1-2 years ### "New to Autotask" August 8, 2023 5.0 Pros New features look interesting and we are looking at IT Glue Cons No real experience yet at using features Review Source TP Tejas P. IT manager Information Technology and Services Used the software for: 6-12 months ### "Datto commerce experience " August 8, 2023 5.0 Pros The modules it provides is very easy to use and user friendly interface Cons Nothing to dislike about the product at this moment Review Source JB Jeff B. Director of Engineering and Operations Biotechnology Used the software for: 6-12 months ### "Needs refinement" August 8, 2023 2.0 We're waiting for further development before we integrate it into our procurement workflow. Pros The integration with the Autotask PSA was fairly easy. The tool is relatively easy to use. Cons It's difficult to setup quote templates for services rather than product, specifically fixed price labor as they are relatively inflexible. Review Source NH Neil H. /customer Support Telecommunications Used the software for: 6-12 months ### "Using Datto Commerce" August 8, 2023 4.0 Pros Ease of use to add products and to dynamically change quotes based on customers needs without the need to resend the quote Cons Bit clunky when linking our stock products within Autotask to stock products within Commerce, but easy enough once done Review Source PW Paul W. IT specialist Information Technology and Services Used the software for: 1-2 years ### "Review" August 8, 2023 4.0 Pros Preparing quotes is very easy & modifying is so simple Cons Not being able to allocate a ticket to a quote Review Source Similar Products Featured ## Related categories [Quoting](https://www.capterra.com/quoting-software/)[Procurement](https://www.capterra.com/procurement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.