# Cisco Duo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cisco Duo the right Multi-Factor Authentication solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228827/Duo-Security/reviews --- Cisco Duo 4.7 (548) [View alternatives](https://www.capterra.com/p/228827/Duo-Security/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Cisco Duo Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews SM Scott M IT DirectorFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Overall it's been a great solution to meet the needs for MFA in our workplace environment, because our end users can't uses smart phones because of compliance.“ March 10, 2026 SM Scott M IT DirectorFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Support response wasn't robust and limited in the scope of solutions.“ March 10, 2026 Heather C Flight Ops ControllerAirlines/Aviation, 501 - 1,000 employeesUsed the software for: More than 2 years. “Duo Security gives both me and my employer peace of mind during times when I bring my work laptop home to use.“ January 9, 2026 MD Michael D MSPInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “A necessary evil so to speak, when I'm in and out of systems that are protected via Duo it's annoying for me.“ May 2, 2025 SM Scott M IT DirectorFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Learning curve was short, it was a great value for our needs and setup was very easy and suited our needs.“ March 10, 2026 SR Sebastien R CAD DesignerAutomotive, 201 - 500 employeesUsed the software for: 6-12 months. “The interface is not super friendly but there is all the needed functionnality.“ April 24, 2025 CO Chris O Operations ManagerEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “Easy to manage additional users, login process is simple, pops right up as banner on phone.“ October 14, 2025 AS Ashley S Social WorkerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “The only thing I forget is that if you get a new phone, you have to re download the app and re-register your duo account with your IT department at work.“ November 22, 2023 ## Showing most helpful reviews Showing 1-25 of 548 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim C. Lead application support analyst Information Technology and Services Used the software for: 2+ years ### "Ex-user of Duo Security." December 3, 2025 5.0 I used Duo security when I was in EPAM, at that time, EPAM used it as an internal two factor authentication tool. Pros As a two-factor authentication tool, it is easy to use, you can easily install it in different cell phones and OS. Cons I didn't find any cons in Duo security, as an user, I found it very convenient. You just need to register your phone in advance, then when the system requires two-factor authentication, it will direct you to the cell phone,. Switched from [Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/) Company decision. I was not the decision maker. Review Source PNK Peter N K. Cyber Security Engineer Computer & Network Security Used the software for: 1-2 years ### "Work with the best and be the best, Duo Security is the hidden gem" January 21, 2025 5.0 The experience was phenomenal and we can now sleep peacefully knowing that everything is safe. Pros Identity is everything,protect it with Duo Security. Its the leading in class of security. Keep things easy for your users but tougher for intruders. Stay protected in a multi factor authentication. If any device tries to access your applications it gives you the chance to verify if it's trustworthy. Cons Security is everything, I have nothing to say. Switched from [LastPass](https://www.capterra.com/p/151988/LastPass/) Duo Security is easy to install compared to it's competitors. Review Source EH Elizabeth H. Senior Product Manager Retail Used the software for: 2+ years ### "duo thumbs down. :(" December 19, 2025 1.0 No thanks, not sure I am a big fan at all. I am sorry, but you need a lot of improvements that I can see. Pros Hi, I am not sure I like much about this app. I continually have trouble with this product. And am on the phone with IT a lot about it Cons Well frankly it never works. And if I am stuck and cannot login to my server somewhere, it makes for very inconvenient work day. Review Source SM Scott M. IT Director Financial Services Used the software for: 1-2 years ### "DUO gets it done" March 10, 2026 5.0 Overall it's been a great solution to meet the needs for MFA in our workplace environment, because our end users can't uses smart phones because of compliance. Pros Learning curve was short, it was a great value for our needs and setup was very easy and suited our needs. Cons Support response wasn't robust and limited in the scope of solutions. They pointed me to FAQ's rather then support. Review Source GG Glen G. Systems Operator Government Administration Used the software for: 1-2 years ### "Dup 2 Factor, A simple, easy to use system for Network Authentication" January 15, 2026 5.0 Cisco Duo has helped us with our 2 factor logon requirements. This 2FA works seamlessly with our Network either with the use of a mobile device app, hardware token or even a code over a landline phone. Pros Duo Security is probably one of the easiest 2 Factor authentication platform out there. It is a great Value for you money and the account and Device management is straight forward and easy with their Administrative panel Cons There was not much to dislike about this platform. The only issue is once in a while that device app would be unresponsive, but a simple reboot would solve any issue Review Source Alexis C. Centralized Services Technician Information Technology and Services Used the software for: 1-2 years ### "Need MFA and SSO? Duo's Got You!" October 30, 2025 5.0 Overall, I would highly recommend Duo as your primary MFA/SSO solution. Value is great, support is helpful, and its secure. Pros Duo is a great choice for MFA! The users we deploy to like how easy it is to set up, and they have one MFA for most of their tools. It also has a great SSO option, which makes it reliable for our business use-case. The price is great for what we can do with it, and we feel secure in our business. Support has been wonderful as well! Cons We haven't run into too many issues with Duo. When we have a problem, they're here to help us get rolling! Our integrations were easy to set up, and we didn't have much pushback from users when implementing Duo as opposed to other MFA providers. Review Source CO Chris O. Operations Manager Education Management Used the software for: 1-2 years ### "Duo for me, Duo for You - Thank You" October 14, 2025 4.0 I've had a very positive experience with Duo. Worth every nickel to implement with our systems, works across different platforms without fail. Pros DUO is easy to install, implements quickly. More reliable than other verification systems I've used. Easy to manage additional users, login process is simple, pops right up as banner on phone. Cons I have not problems with Duo Security, no complaints. We've been using it for a few years now. No bugs, no problems. Toughest thing is getting Luddites accustomed to using it. Review Source SC Sebastian C. Information Technology Technician Higher Education Used the software for: 6-12 months ### "Great do it all authenticator service" December 25, 2025 5.0 Very good overall for multiple users who need authentication. Works well with other services for a well rounded authentication service across the board. Pros Very simple authenticator to use. Easy process to login and verify user. Good value for money for our needs. User and account management was comprehensive and easy to do. Customer support not used by me but my team had no issues with them. Cons Occasional glitch or user lock out would cause issued. Was never too hard to fix though. We just had to reverify their accounts and renew their authentication. Review Source CN Carli N. Scheduler Consumer Services Used the software for: 1-2 years ### "Efficient and user friendly " December 11, 2025 5.0 My overall experience with Duo Security is positive. My company has been using it for a while now and I have never had issues. Set up has always been simple and efficient. Pros What I like most about Duo Security is the ease of use and how quick it is to verify I am logging into my jobs network. Cons I cannot think of anything I dislike about Duo Security at this time. I recently had to get a new phone and it was a super easy set up with IT. Review Source Heather C. Flight Ops Controller Airlines/Aviation Used the software for: 2+ years ### "I Recommend Duo Security!" January 9, 2026 5.0 Duo Security gives both me and my employer peace of mind during times when I bring my work laptop home to use. Pros Duo Security allows me to safely work at home from my work laptop, it is fast and extremely easy to use. Cons There is nothing I don't like. It is a very easy app to install on my cell phone that aligns with my work laptop. Review Source DT Daniel T. IT Engineer Automotive Used the software for: 2+ years ### "I have used this software for 3 years and would not think about dropping it" March 6, 2025 5.0 This software was installed 3 years ago and we have had very few issues. But security and also peace of mind have increased greatly. I would not move away from this product Pros The added security benefits and flawless integration with office 365 and other systems. Also this is very easy to manage and troubleshoot issues Cons Having to reactivate when a user has a new phone but this is an easy process and I don't know if it can be avoided Review Source MW Mackenzie W. Student Education Management Used the software for: 1-2 years ### "Duo Mobile Review" January 15, 2025 5.0 I enjoy using Duo Security everytime rather than using email confirmation Pros It is quick to use and pops up even on my watch Cons That I have to do it every time I log in, but no fault of the company Review Source sG sydney G. Associate Entertainment Used the software for: 1-2 years ### "simple to use" November 23, 2024 4.0 Overall, it did what it needed to do. once set up it was a quick way to protect the account. Pros I liked how easy it was to log in with it, as the notification pops up and works instantly. the app was easy to use once connected Cons setting up a new device was challenging, for example if you did not have your phone with you bypassing the authentication with another device was not easy. Review Source KM Kiersten M. SDR Information Technology and Services Used the software for: 6-12 months ### "Duo Security" September 28, 2024 5.0 Pros I like that it is quick to load and easy to use Cons I dislike that it can be hard to set up if you get a new device Review Source VM Viktoriia M. Customer Service Information Technology and Services Used the software for: Less than 6 months ### "Duo Security review." September 7, 2024 5.0 Pros The best thing about Duo Security is its reliability and security. Duo provides great solution for 2FA, it is fast and easy to use. Cons I did not encounter any issues with Duo Security. Review Source MSB Mahipal Singh B. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Duo Security Review" June 30, 2022 5.0 My overall experience with Duo Security is very good. It helps my organisation to secure the company resources or data which I can access via my credentials by adding the real-time authentication system. It helps them to secure the data if their members credentials get compromised. Pros Multi-Factor Authentication is the best feature I like most. It makes my data or resources secure even if my credentials got compromised. Through their real-time authentication process, users can authenticate themselves from anywhere and then they can access their resources. It also helps an organisation secure its data or resources. Cons As of now, I don't have anything which I don't like about this software. Review Source VR Verified Reviewer Associate Apparel & Fashion Used the software for: Less than 6 months ### ""Streamline Your Security with Duo: The Ultimate Solution for Easy and Effective Protection"" March 17, 2023 5.0 Pros Duo Security is a popular vendor that offers a cloud-based multifactor authentication (MFA) solution, which provides many benefits, such as:1. Strong Authentication: Duo Security provides strong authentication to secure access to your applications, devices, and data. Its MFA solution helps to ensure that only authorized users can access sensitive information, preventing unauthorized access.2. Easy Integration: Duo Security can easily integrate with a variety of applications, such as VPNs, cloud applications, and on-premise solutions. This makes it easy to add an extra layer of security to your existing IT infrastructure.3. User-Friendly: Duo Security is user-friendly and easy to use. It offers a range of authentication methods, including push notifications, SMS, phone call, and biometrics, making it convenient for users to access their accounts.4. Comprehensive Dashboard: Duo Security offers a comprehensive dashboard that allows you to monitor and manage authentication events, track device compliance, and gain insights into your security posture.5. Security Features: Duo Security offers several security features, such as device visibility and control, policy enforcement, and adaptive access policies. These features help to ensure that your organization's security policies are enforced, and only authorized users can access sensitive information. Cons Some potential cons of Duo Security may include:1. Cost: Some users may find the cost of Duo Security to be higher than other security solutions in the market.2. Integration: While Duo Security integrates with many applications and platforms, some users may experience difficulties in integrating with specific systems or may require additional configuration to work effectively.3. User Interface: Some users may find the Duo Security user interface to be confusing or not as intuitive as other security solutions they have used in the past.4. Customer Support: Some users have reported experiencing slow response times or limited support options from Duo Security's customer support team. Review Source GP Gabriel P. Student Computer Software Used the software for: 6-12 months ### "Duo Review" May 22, 2023 5.0 Overall Dou mobile does a great job at storing access codes and having easy access to them. Pros The product is very simple and easy to use. After the one-time setup to any 2fa-enabled website or application, you only copy the access code and you're in. The implementation with Canvas, which Oregon State University requires, is seamless. After inserting the university's login information, a notification is sent to the device of preference. You only have to click a button and you're in. This one-click access is dependent to applications that support it, otherwise a copied code is required. Cons For mobile application: The only concern is the application doe not have the ability to enable lock, such as FaceID or fingerprint. Therefore, other individuals could access those codes if the phone is unlocked. Review Source LA Lani A. Team Leader Telecommunications Used the software for: 1-2 years ### "Duo security user's feedback" March 10, 2024 5.0 I have used this for years and it really helped us Pros Helping us login on our vpn since we need this to work Cons Sometimes the login of Duo doesnt work and it is frustrating Review Source Kalin H. Student Higher Education Used the software for: 2+ years ### "Great Security Software" September 24, 2019 4.0 Overall I have found Duo to be a great method for securing my data and private accounts. It has allowed me to make sure that sensitive information stays safe and away from prying eyes. It also gives me a sense of security financially, as some of my accounts secured by Duo are linked to payment portals. Pros Duo is a great way to ensure that your electronic information and accounts are secure. I have used it as a student and I have found that it is reliable and provides peace of mind. It provides a dual authentication process so that no one can access my accounts but me. I like that any attempt to login to an account sends a notification instantly to my personal cell phone, allowing me to approve or deny access. Cons I have experienced a few technical bugs with the software in my time using it, though they are relatively infrequent. There are times when Duo will push a login approval to my phone and then fail to allow me to log in to my profile even though I have accepted the push. It can also be confusing trying to figure out how to change settings with Duo. For example, if you have set the software to preferentially send an automatic push upon requesting login, it can be difficult to change that setting. There could be a little more clear direction regarding that process from Duo. Review Source VR Verified Reviewer QA Computer Software Used the software for: 2+ years ### "Duo Security" November 5, 2023 5.0 Pros Easy and secure way to protect data. I like that I can manage it from my phone. Cons I do not have any negative experiences with Duo Security app. Review Source ML Maritza L. Assistant Professor Education Management Used the software for: 2+ years ### "Security at your fingertips... Literally!" January 6, 2022 5.0 Duo has helped me meet my university single sign on security requirement for access to my account. I especially appreciate that I can use Duo with multiple accounts at once. That feature has been the best because I didn't actually have to set up anything new. Pros This product keeps your accounts safe and secure. With increasing use of single sign on for workplace accounts, Duo has been useful in providing the multifactor authentication my university requires in order to access my account. One benefit has been the ability to use Duo for security authentication with two additional accounts. Having one program to help manage access has been critical. It's easy to use, once you have made the initial installation, and provides secure authentication with the simple selection of "approve" or "deny" from the notification message itself. Cons The initial integration was a bit counterintuitive. Maybe it was that I was new, but once I got over that initial hurdle, it was great. Review Source NB Nivesh B. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Duo Security Review" February 12, 2023 5.0 Pros Duo features like MFA, Device Trust, Adaptive Access Policies & Remote Access. Cons They don't have a desktop app & only a mobile app. Alternatives considered [SecureAuth Workforce IAM](https://www.capterra.com/p/155861/SecureAuth-IdP/) Review Source JR Juliette R. Student Education Management Used the software for: 2+ years ### "Review from Student" August 12, 2021 4.0 Good experience overall, and it is not a hassle to use Duo. I have heard very few complaints from other students and colleagues at my university. Pros Duo makes it very easy for me to log-on to my student account at my university. I like how it is intuitive to use on iPhone especially, and it gives me the option to call or text my phone. I rarely use the "call" feature, however, because I am always using wifi. The Duo Security app pops up immediately, and I am able to approve the request quickly from my phone. I feel very secure with this software, especially since the pin changes every few seconds. Cons I don't always have my phone with me, which makes it impossible to log in. I wish there was a feature where I could receive an email instead of a call or a text on Duo. I have not seen this feature at all, but it would make my life easier. Review Source BH Bart H. Sr Accountmanager Information Technology and Services Used the software for: 2+ years ### "Duo security, duo FA " October 22, 2022 4.0 Works very very good, again for us as MSP a great tool because you can create several sites for customers and charge them the actual usage. Very happy with the tool, we protect applications with DUO, RDS farms and logging on Windows machines Pros The easy way of use, the several authentication methods, the apps looks good and is fast, intgration with other tools, hardware token support Cons There are sometimes problems with sms but furher very happy with the software Review Source Similar Products Featured ## Related categories [Customer Identity and Access Management (CIAM)](https://www.capterra.com/ciam-software/)[Self-Service Password Reset (SSPR)](https://www.capterra.com/self-service-password-reset-software/)[Single Sign On](https://www.capterra.com/single-sign-on-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.