# Page 18 | Cisco Duo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Cisco Duo the right Multi-Factor Authentication solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/228827/Duo-Security/reviews

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Cisco Duo

4.7 (548)

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Last updated February 16th, 2026

# Page 18 - Reviews of Cisco Duo

## Showing most helpful reviews

Showing 426-450 of 548 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Marketing Manager  
Higher Education  
Used the software for: 6-12 months

### "Easy for end user"

April 20, 2021

5.0

For an end user, it's been pretty easy to use. Similar to many other authenticator tools.

Pros

As an end user, Duo is easy enough to setup and use. I was able to follow help documentation to get everything setup and it's straight forward.

Cons

Very rare, I don't get the push notification on iOS. In that case I have to manually open the app to verify my login

Review Source

MC

Mary C.  
RN Care Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Duo Security for hassle free sign in "

May 8, 2021

5.0

Security is a real and present issue at this time. My company is taking additional measures frequently to provide layers of protection. We are a health care company, and security is vital.

Pros

The best feature is the one click sign on from my phone. I just accept or decline. There is no entering of 6 digit numbers followed by several clicks on the screen. It is one simple click and I am in my secure VPN.

Cons

I did have a slight issue setting it up on my phone and had to call IT to send me the link. Other than that, I have nothing bad to say about Duo.

Review Source

DS

Danya S.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "DuoSecurity for ease of login securely"

June 29, 2022

5.0

Duo helps make two factor authentication easy. I get the code right to my phone which helps to login on a moments notice.

Pros

It makes it very easy to use. I especially like the functionality on a mobile device.

Cons

It took a bit and a Few calls to IT to get it working.

Review Source

JA

Jason A.  
Lieutenant  
Public Safety  
Used the software for: 6-12 months

### "Works great for two-factor authentication"

April 1, 2022

5.0

Pros

Pretty easy to use. I have a mobile app, and open it up which shows me a six digit passcode. I then enter this on my work computer at the beginning of shift.

Cons

Nothing I can think of. Our IT department made this a requirement for all users.

Review Source

VR

Verified Reviewer  
Building Services Engineer  
Design  
Used the software for: Less than 6 months

### "Useful for 2FA"

August 22, 2021

5.0

Pros

It is one of the best 2FA application. In that it has more options to verify 2FA like call ls, voice message and codes.

Cons

My overall experience with Duo Security is good only. Not even having any cons.

Review Source

JT

Jordan T.  
Internal Advisor  
Automotive  
Used the software for: Less than 6 months

### "Keeps your PC's Safe!"

February 8, 2022

5.0

Excellent

Pros

The only one that can log into your PC under your info is someone who has access to your mobile phone! This is excellent because lets be honest, how many of us let others use our phones? NONE OF US DO! This is genius and very secure. They do give the ability to stay verified for up to 12 hours so you don't HAVE to have your phone on you every time you'd like to log in to your PC

Cons

None that I can think of, Unless you consider dual verification a con (which it isn't) I see no reason to give this a bad rating! Safety/ security is key!

Review Source

GC

Gina C.  
Project Coordinator  
Management Consulting  
Used the software for: 2+ years

### "Great option with flexibility"

July 26, 2019

4.0

Pros

I love that Duo has several ways to identify yourself in a multi-factor authentication. It is easy to use and send push notifications to your phone, watch, etc.

Cons

It can be cumbersome for the user if something changes. For example, if you get a new phone and don't properly uninstall and then install the Duo app in the right order, you're locked out and forced to refer to an administrator.

Review Source

EE

Eric E.  
Technical Support Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Awesome MFA software!!!"

November 11, 2021

5.0

Pros

Obviously, the mobile app aspect is my favorite. But its ease of use from adding a new client or removing an old one is unparalleled. Also the QR code scanning make its that much more simple.

Cons

I wish there was a way to have to have get into this app on my phone. I use and iPhone and I wish there was an additional layer of security added like faceID or touchID for added protection.

Review Source

Arwa N.  
Tax Associate, International Tax  
Financial Services  
Used the software for: Less than 6 months

### "Very secure and easy to use"

October 21, 2019

5.0

It's been good. Easy to use and secure. As a user, I recommend this product.

Pros

This software uses your phone to provide a secure push to login to company's VPN and networks. Its excellent way to ensure network security.

Cons

Sometimes the app lags quite a bit and doesn't send the push and that can be time consuming and frustrating.

Review Source

MFP

Moisés Fabián P.  
Magister en Ciberseguridad  
Banking  
Used the software for: 6-12 months

### "Mi experiencia con Dúo de seguridad"

May 14, 2022

5.0

Dúo es bastante completo, me permite gestionar mis contraseñas; con ella también puedo contar con inicio de sesión único, en cualquiera de mis dispositivos; me brinda seguridad en la nube; haciendo todo esto que confie en Dúo cuando de gestionar mis identidades se refiere.

Pros

Lo que más me gusta de Dúo es, la capa de protección que me ofrece, gracias a que dispongo de usar dicha herramienta como recurso de 2FA, para mantenerme siempre seguro y prevenido frente a cualquier intento de parte de un tercero, de ingresar a mi cuenta, pidiendome colocar el código generado en mi celular.

Cons

Me siento satisfecho utilizando este software como mecanismo de doble factor de autenticación.

Review Source

BG

Brendan G.  
Public Relations Coordinator  
Public Relations and Communications  
Used the software for: 1-2 years

### "Effect for the Most Part"

October 31, 2020

4.0

I haven't had any serious difficulties with the product, but I can't say that I love that we have to use the product at work. Duo Security is an extra step that often feels unnecessary.

Pros

As implied in its name, Duo Security helps protect your accounts through extra security measures. I like that there is an app as an option.

Cons

If you forget your phone at home, you are in trouble when it comes to authenticating. I wish there was some way around this. I don't know of one, though maybe another option would defeat the purpose. But there could be an email option maybe?

Review Source

VR

Verified Reviewer  
Specialist  
Supermarkets  
Used the software for: 6-12 months

### "Required by Institution"

February 16, 2019

5.0

It is required by the university to sign in to services. It just sends a notification to my phone and I approve to verify I was the one trying to log in.

Pros

Very easy and simple authentication software.

Cons

There are no real cons, other than that you need to have your phone available to get the authentication notification.

Review Source

AS

Angelise S.  
Research Lab Supervisor  
Research  
Used the software for: 1-2 years

### "Amazing Product!"

December 12, 2019

5.0

My overall experience with this software has been positive. I have used it on several devices and allows me to easily access my remote desktop, worry-free.

Pros

I love the ease of use of this product. I use this software to access my remote desktop when I am away from my desktop. I am able to use all functions, apps and files I would normally be able to use on my desktop.

Cons

There is nothing to dislike about this product. It is easy to install, communicates quickly with my desktop or laptop and I am accessing my my remote desktop in no time.

Review Source

David F.  
Advisory Council  
Internet  
Used the software for: 2+ years

### "null"

November 23, 2016

5.0

Review Source

NP

Nicole P.  
Graduate student  
Research  
Used the software for: 6-12 months

### "Quick login software"

February 18, 2020

5.0

Great. Duo Security is a very fast and reliable security software.

Pros

I like that I can send a push to my phone or watch to verify my account, so if I misplace my phone I can verify on my watch, and vise versa.

Cons

I have had no issues with Duo Security. I use it to login to my email at work and it has always functioned properly.

Review Source

Michael F.  
Grants Management Specialist  
Research  
Used the software for: Less than 6 months

### "Duo Security"

December 8, 2019

5.0

Personally use Duo Security for two-factor identity authentication

Pros

Verification can be achieved through many different options; authentication can be as simple as a single tap

Cons

Difficult to reestablish Duo Security configuration when I changed phones; not used with multiple websites

Review Source

Shanna H.  
Computer Technician  
Computer Software  
Used the software for: 1-2 years

### "Good security, in an easy form"

February 14, 2019

4.0

It is beneficial in keeping student information confidential, which is a very practical and important!

Pros

I like that it is a secondary security measure to get on my college account. It sends a notification to my phone so that I can surely be the only one that is logging in.

Cons

What I like least is when I don't have my cellphone on me and I need to do verify my identity. It can be slightly inconvenient, but knowing that others can't log on and see my personal information makes it up.

Review Source

SS

Soleil S.  
Training Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Secure and Easy to Use"

February 5, 2022

5.0

Pros

Duo Security allows me to quickly, easily, and securely connect to my company's VPN.

Cons

The set-up took a bit of time with my company's IT department.

Review Source

Tracey M.  
Office Admin  
Real Estate  
Used the software for: 1-2 years

### "50/50"

February 15, 2019

4.0

Pros

I like the ease of using the security software.

Cons

The first option is to text and that one never seems to work for me but the other 2 options have.

Review Source

MJH

Maya Jade H.  
Senior Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Duo is slightly inconvenient but does the trick in a pinch"

April 24, 2018

3.0

Pros

We don't use Duo for our own purposes. We have several clients that use it, and therefore we have to also use it. So, for us, it's just an extra step that can sometimes be frustrating if the right people don't have access (i.e. I receive a push and I need to approve it for someone else, but I don't have my phone on me so they aren't able to log in).

Cons

It's a bit difficult to set up and get going. Adding users can be complicated depending on how the individual accounts are configured.

Review Source

CB

Caitlin B.  
Events and Communication Coordinator  
Higher Education  
Used the software for: 2+ years

### "Duo User Review"

May 11, 2021

4.0

Generally as a user I have have never had a problem.

Pros

I like that there are multiple options in how I want to prove who I am (phone call, push notification or a code).

Cons

It would be preferred if there were also an option as an email duo notification as a back up. If one forgets their phone they are SOL in regards to accessing their username.

Review Source

PF

Patrick F.  
IT  
  
Used the software for: 6-12 months

### "Secure and reliable authentication tool "

March 22, 2018

4.0

Pros

ZWorks on all platforms: iOS, Drois, Windows, Blackberry. Keeps your accounts safe with this single tap authorization app.

Cons

Found that the 'remember me for 30 days" option doesn't always work esp on Windows devices. At times it can be a lag in the time the push notification arrives.

Review Source

KB

Kelly B.  
Senior Talent Acquisition Partner  
Biotechnology  
Used the software for: 2+ years

### "Good solution for multi-factor authentication within a company"

April 12, 2022

5.0

Pros

I like that Duo integrated with our existing login system for all of the internal software we use. The mobile app is easy to use after setting it up.

Cons

Initial set up of the Duo mobile app took a few tries.

Review Source

GG

Gary G.  
Chief Information Officer  
Higher Education  
Used the software for: 6-12 months

### "Duo Successes"

February 22, 2021

4.0

I wish we had done this sooner. This is such an improvement.

Pros

This software has created huge improvements. We had a number of accounts that would get compromised frequently but now that is no more.

Cons

There is nothing that I dislike about this software

Reason for choosing Cisco Duo

Our demo was an off the chart success.

Review Source

AH

Ali H.  
Research Assistant  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Duo Security"

November 30, 2020

5.0

Duo helps to increase the security of the access to major accounts and that is great.

Pros

Duo is accessible in different platforms. Also it allows easily to log in to the systems with just a tap.

Cons

I don not have negative point about software, maybe one thing is that it is not possible to set a custom time for the access.

Review Source

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