# Page 7 | Cisco Duo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Cisco Duo the right Multi-Factor Authentication solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/228827/Duo-Security/reviews

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Cisco Duo

4.7 (548)

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Last updated February 16th, 2026

# Page 7 - Reviews of Cisco Duo

## Showing most helpful reviews

Showing 151-175 of 548 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PS

Paulette S.  
Physical Therapist  
Medical Practice  
Used the software for: 2+ years

### "Highly recommend for remote authorization usage"

June 15, 2023

5.0

Pros

I love how easy this system is to use either remotely through a computer or a phone. I never had trouble accessing my patient charts when outside of the hospital. It was a very reliable system.

Cons

I did not have any issues with the duo security system

Review Source

Michael F.  
Organizational Change Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Easy access to protected tools"

July 7, 2021

5.0

I have enjoyed using Duo to access documents ad join the company VPN

Pros

Duo instantly sends a push to my phone and is easy to quick through. I set it up in just a few minutes more than a year ago and have not had to make changes since

Cons

Occasionally there is a delay between sending the push and it getting to my phone. When this occurs I will send a second one and do not have a problem

Review Source

MR

Mirza R.  
Research Assistant  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Duo is the best & free two factor authentication you could use"

October 6, 2020

5.0

Very easy to use and integrate into daily life. Makes me have peace of mind that no one can hack into any of my accounts. Even if they try to login, I can simply deny their login request. I have been using this for almost two years now, never encountered a problem.

Pros

The ease of use is the best feature. It is simple to operate and makes logins more secure. You can easily link your google account or your bank account from the link option available. To login you can choose to receive a call, or a push notification (phone internet connectivity required) or enter a passcode (provided by the duo app). You also have the option to remember your device for a maximum of 60 days. You can still login if you don't have internet connectivity on you phone by using the "enter passcode option" or simply receiving a conformation call to you phone. And that is pretty much all you need!

Cons

There is nothing to dislike about this software. Although, I would like to point out that you have to be careful of not giving your phone to anyone. Just don't lose your phone.

Review Source

TF

Tara F.  
Administrative Coordinator  
Education Management  
Used the software for: 2+ years

### "Duo Security is secure and reliable."

February 15, 2022

5.0

The overall experience with Duo Security has been positive and has given us the ability to trust that our data and computers are protected at all times.

Pros

Working within a university with highly sensitive data, it is very important that all of our documents and software is protected from outside entities. Duo Security allows for a 2-factor sign-in that protects your personal computer and access to software platforms. With 2 methods of confirming identity, it helps to filter out most fraud attempts and allows us to feel secure with the sensitive data that we manage daily.

Cons

I have not experienced any negative features with this software.

Review Source

CD

Claudia D.  
Business analyst  
Program Development  
Used the software for: 1-2 years

### "App Performante"

November 12, 2023

5.0

L’esperienza nel complesso è estremamente positiva, app molto utile ed intuitiva

Pros

L’applicazione è molto performante ed ha molte funzioni utili per la sicurezza. Le funzioni di check up e di risoluzioni dei problemi rendono l’applicazione sicura e completa. Per l’utente l’esperienza risulta fluida e friendly.

Cons

La mancanza di un widget per utilizzare rapidamente il generatore di codici rende più lento l’utilizzo

Review Source

VR

Verified Reviewer  
ASME IGTI Student Liasion  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Easy to use and handy product"

June 11, 2020

5.0

Its been a great ool to use and i continue to use this. One of the best products in the market,

Pros

I use this everyday to login to the university VPN. it works our really well and is convenient. i can use this at ariports and other locations as well. One of the best products

Cons

The fact that it requires internet usage every time and there's almost nothing i can do offline without using the internet. The software is paid as well which in my case i use the university version

Review Source

VR

Verified Reviewer  
I.T. Manager  
Education Management  
Used the software for: 2+ years

### "There are better options out there, especially now that Cisco owns Duo"

August 25, 2019

2.0

The company overall was good until Cisco bought them.

Pros

Duo Security was easy to use and was my go-to 2FA tool for over a year. It just worked and was worry free.

Cons

You can get into trouble with Duo if you change devices and do not disconnect the 2FA setup from the device. Using Duo for 2FA has resulted in more than one frantic call to tech support to get back into a resource.

Review Source

SC

Sriram C.  
Associate Professor  
Education Management  
Used the software for: I used a free trial

### "Duo Security is great for all employees"

November 4, 2022

5.0

Pros

The Duo App is well designed and allows for users to instantly access information through a secure and reliable authentication system

Cons

It can be confusing to use at first, but the app gets easier to comprehend the more you use it.

Review Source

XS

Xavier S.  
Musician  
Music  
Used the software for: 2+ years

### "The way to go for your login security purpose"

November 1, 2022

5.0

I am satisfied with this software because it does what it says it will do. Provide that extra security to your login.

Pros

That it helped keep my login secure, it is no longer just a password that is needed but you also need to be able to authenticate who is trying to login to your account and I think this software is the way to go.

Cons

That it is a little annoying to setup in the beginning but after that it is easy.

Review Source

JA

Jose A.  
Product Operations Manager  
Telecommunications  
Used the software for: 2+ years

### "Authentication using DUO PUSH"

July 5, 2023

4.0

Working for several years. Easy to use and no disruptions in the service.

Pros

Very wasy to use. No much more to say, it´s simple and works very well. It can be integrated with lot of apps.

Cons

Sometimes using WIFI networks take some seconds to receive push. I have 1GB optic fiber, don´t think so itcould be due WIFI. Perhaps it´s the handset WIFI module. When I use with mobile data connection it is immediate.

Review Source

Rachel H.  
Project Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Data Security Made Easy"

September 14, 2022

4.0

Pros

I liked that it offered many routes for authentication and great use of push notifications to make 2FA simple.

Cons

Sometimes the app showed two different screens when authenticating, which was confusing at first

Review Source

Abhisha B.  
Research Assistant  
Higher Education  
Used the software for: 1-2 years

### "Useful security tool"

October 15, 2019

5.0

I mainly use duo for 2-factor authentication when logging in to my NC State account. This has been very useful in both securing my account and also not taking up too much time for the login process.

Pros

Good security tool, better than the traditional 2-factor authentication that requires a code to be texted to the phone and then the code needs to be typed in. Has good security features like request timing out after a certain period of time.

Cons

Duo Push needs internet connection on the phone to work is a major disadvantage. Also, in case of slow internet the push request takes longer to arrive sometimes causing the request to time out.

Review Source

VR

Verified Reviewer  
Owners  
Consumer Services  
Used the software for: 1-2 years

### "Easy as 123"

August 27, 2018

4.0

I had no issues with Duo security the company I was with I was taking credit cards and personal information and I had no breach of any sort no one getting in and no information getting out so overall it was an awesome experience and if we get back to doing that on our construction side that is definitely a program I would use again and definitely refer others to

Pros

I use this as an inbound sales marketer for Carnival Cruise Lines and thoroughly loved it I had no issues with my computer whether I was working or not it did not allow any viruses to get through and no breach of security

Cons

That I had to help make sure my cell phone was right there to confirm my signing in

Review Source

JP

Jomar P.  
Customer support I  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Best Authentication App in the business!"

October 26, 2023

5.0

This app is user friendly and I never had a problem with authentication. When it comes to security? Top notch!

Pros

This app is user friendly and I never had a problem with authentication. When it comes to security? Top notch!

Cons

There is nothing that I can say that I least like about this application. When it comes to authentication app... For me this is the best so far!

Review Source

JZ

Jiabao Z.  
phd student  
Biotechnology  
Used the software for: 2+ years

### "A great security guard "

January 12, 2023

5.0

Pros

Our University uses this software to keep accounts safe. This is indeed a very useful software. so I also use this to manage personal devices

Cons

But sometimes the network is bad and the software seems to lag. But this does not affect the use, the software also provides a temporary password to verify the identity

Review Source

Santhiya R.  
Executive hub operations  
Warehousing  
Used the software for: 1-2 years

### "Duo Security Review"

April 13, 2023

4.0

Pros

Duo Security Is user-friendly and easy to install and integrate for authentication.

Cons

Sometimes push will not work, and we have need to enter the password again if we do not use this for a long time

Review Source

VR

Verified Reviewer  
Manager, Business Operations  
Higher Education  
Used the software for: 2+ years

### "Effortless way to enhance security "

April 5, 2022

5.0

Pros

The speed Duo Mobile can push a notification to a mobile device is almost instant. This is much appreciated as it allows users to securely access necessary platforms without taking much time at all.

Cons

Experienced some difficulties when trying to add multi-factor authentication to a shared departmental account.

Review Source

Nicholas H.  
Graduate Research Assistant  
Research  
Used the software for: 6-12 months

### "Account Security Made Easy"

February 11, 2020

5.0

I was asked by my University to download and begin using this application due to a then recent network breach. I found the application super easy to sign up for, to use, and to implement into my daily work life. At no inconvenience to me my account is more secure and I can rest easier.

Pros

I like that this software is so simple to use. Once you sign up, that's it! You can receive a push notification to your phone anytime a device tries to log into your specified account. By accepting the push notification you don't even have to re-enter your password. I feel safe knowing my accounts are being monitored!

Cons

I haven't delved too deep into the software's other features, but I would say the product could improve by presenting the user with more security options than presently available.

Review Source

IS

Ian S.  
Business Development Manager  
Computer Networking  
Used the software for: 2+ years

### "very well managed service"

September 23, 2021

5.0

The software is great but we have to handhold customers a bit in managing the role out of it

Pros

we deploy this for customers and are very impressed with the range od documentation and user guides Duo make available. Duo are very proactive about any outages or issues on their network and seem to resolve these quickly. none have directly affected us

Cons

It is slightly expensive, well its not but customers perceive it to be as we have to recharge the licence but they are used to 2FA for free with other services. It's actually reasonable for what it is.

Review Source

KD

Krishna D.  
CTO and Security Officer  
Pharmaceuticals  
Used the software for: 2+ years

### "Beware! Customer service has been non-existent following Cisco acquisition"

March 10, 2020

2.0

Pros

We have used Duo for many years. It was easy to implement and has always worked well.

Cons

Last year we negotiated bulk pricing and paid in advance for a 14-month term. Later we discovered that they had never provisioned our licenses and were still billing our credit card. Now, four months later, after numerous phone calls and more than a dozen emails, they have still not provisioned the licenses we paid for. They have acknowledged that this is their mistake and they need to fix it, but they seem incapable of doing so. I get the sense that their organization is completely dysfunctional following the Cisco acquisition. Given that they cannot solve the challenge of "how does a customer purchase your software?", I am worried what might happen if you came to them with anything more difficult.

Review Source

VR

Verified Reviewer  
Resilience and Continuity Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "2 Factor Authentication Made Simple"

July 4, 2019

5.0

We were searching for a simple but effective second factor authentication solution to improve security especially for our RDP services. Duo has saved us a lot and imrpoved our security significantly

Pros

Ease of setting up Ease of use Works every time. Very small near invisible footprint Easy to follow manuals Great support

Cons

Agent software does not give host machine details when requesting 2nd Factor via the App or SMS

Reason for choosing Cisco Duo

Simplicity and functionality.

Review Source

Terran G.  
Graduate Research Assistant  
Research  
Used the software for: 2+ years

### "Easy and seamless security"

February 21, 2020

5.0

Since two step authentication is required in a lot of aspects, this is a nice and simple way to do it.

Pros

I like how small the program is and how seamless it plays in my day to day login. The reaction time is quick and I can login knowing I am secure.

Cons

Sometimes it can be annoying when you phone is not around and you are trying to login into something. But I guess there's no getting around that with two step authentication.

Review Source

VR

Verified Reviewer  
Graduate Admissions Representative  
Higher Education  
Used the software for: 2+ years

### "Easy Two Factor Authentication"

September 29, 2020

4.0

Overall the software is easy to use and allows the two sep security factor.

Pros

While I didn't have a hand in setting up the software, I have to use it everyday to access my email for work. It is easy to send calls or texts to my phone to allow me to log in.

Cons

I am not sure why but the push authentication feature does not work on my work phone. It would be easier to use that feature than getting a call or text.

Review Source

VR

Verified Reviewer  
Operations Manager  
Automotive  
Used the software for: 1-2 years

### "DUO Security helps keep your business secure"

April 7, 2020

5.0

DUO keeps our business secure by allowing access to only those that should have access and helps prevent unauthorized access if a password is compromised.

Pros

The ability to have applications or VPN's that are locked down and authenticated with DUO helped to bring our security into the 21st century. End users can get a push to their device which they acknowledge. They do not even need to manually type in the code (though that is also an option!)

Cons

The only downside is really on the user end. If they are not quick enough to accept the prompt from DUO, the log in attempt will fail.

Review Source

VR

Verified Reviewer  
Barista  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Two factor authentication made easy"

November 18, 2018

5.0

Pros

Simple, easy to use software for two factor authentication, you can use the app, get a phone call, or get sent a list of access codes through text, making your account more secure from hacking.

Cons

The program is really easy to use to with a simple push of a button on your phone, but if you don't have your phone there is no way to get through the Duo security, a computer app is needed.

Review Source

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