# Page 8 | Cisco Duo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Cisco Duo the right Multi-Factor Authentication solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/228827/Duo-Security/reviews

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Cisco Duo

4.7 (548)

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Last updated February 16th, 2026

# Page 8 - Reviews of Cisco Duo

## Showing most helpful reviews

Showing 176-200 of 548 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Biomedical Graduate Student  
Medical Devices  
Used the software for: 1-2 years

### "Two-Factor Excellence"

July 15, 2021

5.0

Duo Security has allowed to me improve my cyber security presences in a world that is ever more dangerous for the everyday computer user.

Pros

Duo Security software is very effective at sending two-factor authentication pushes to my cell phone and allowing me to avoid cumbersome text message codes to enter into logins.

Cons

The one down side of Duo Security software is that if you cell phone runs out of battery or if your cell phone encounters technical problems than you will have quite the problem logging onto your desired platform.

Review Source

KK

Kristin K.  
Call Quality  
Insurance  
Used the software for: 6-12 months

### "Duo is fantastic!"

November 6, 2021

5.0

Overall I would highly recommend the product from a user standpoint, this is a easy and fast way to get the users logged in and getting started! They are link right up through the phone and mobile connected in seconds! Highly Recommended 10/10

Pros

I use the mobile authentication everyday; super easy and super fast! Works great with both iPhone and Android! Syncs very quickly and allows me to sign in no problem on the computer with in seconds

Cons

I do not really have any cons for this system, granted I only use it for mobile authentication into the secure environment, Authentication into the Zscaler & network- but works great! The only thing I can really think that would be better and it likely a setting issue I do not have access to is how long before you need to "re-authenticate"

Review Source

Brice P.  
CRM & Web Specialist  
Higher Education  
Used the software for: 1-2 years

### "A good option for a necessary piece of software"

March 5, 2019

4.0

Pros

My organization uses Duo as a security backup on all of our sensitive data repositories (financial/HR, student data, etc). I have Duo mobile set up on my phone, and like how I can have it send me a push notification. It takes only a few seconds to go through the entire process.

Cons

It can be a pain having to continually re-verify your log-in, and every once in a while it seems to lag a bit (network slowdown or something). For some orgs, it's just a matter of which authentication product you'll use, though, and this a decent choice.

Review Source

Kelsi N.  
Accounting Project Manager  
Veterinary  
Used the software for: 1-2 years

### "Easiest two factor authentication "

September 15, 2022

5.0

I began using it for my university login. It was easy to set up and utilize on an on-going basis. I now use it for my OneLogin as well.

Pros

Super easy to set up a new two-factor authentication, which I cannot say the same for some of the other ones that I have used.

Cons

No cons for two-factor authentication. It was super easy to set up new ones, and I use Duo whenever it is available for two-factor requirements.

Review Source

VR

Verified Reviewer  
Engineer  
Education Management  
Used the software for: 2+ years

### "Handy tool but could be more user friendly"

December 28, 2021

5.0

Overall I'm satisfied with Duo Security and appreciate its versatility and reliability in multi-factor authentication. Thank you!

Pros

I like the most how the usual workflow of Duo Security is secure, reliable, and relatively easy to use. In the 4 years I've been using Duo Security, I never had a random issue or bug coming up, which is really great.

Cons

I like the least that setting up a new device or authenticating without downloading the app is a hassle. It'd be great if text messaging for verification is enabled in addition to calling the phone. It'd also be helpful if the team could shorten the steps needed for registering a new device.

Review Source

VR

Verified Reviewer  
Associate Director  
Higher Education  
Used the software for: 2+ years

### "Use when working remotely - works great and so easy!"

February 27, 2020

5.0

Great way to connect quickly to your server within seconds. I use at home and remotely on the road and only takes me seconds to a minute to login. Highly recommend!

Pros

Love Duo! Makes working from home/remotely so easy. I login to duo from my computer and send verification to my duo mobile app on my phone, and quickly verify/approve and get logged into our server. Takes literally a minute! Way easier than past software we used that was unreliable. I've never had an issue with duo and also took no time for my IT department to set it up on my laptop and phone for me to get started.

Cons

Nothing bad to say! Has always worked seamlessly within seconds for me. Only took my IT department a half hour to put on my laptop and phone to get me going. Love this software.

Review Source

DF

Delaney F.  
Adoption Paralegal  
Legal Services  
Used the software for: 1-2 years

### "Good Protection, Occasionally Frustrating"

October 6, 2021

4.0

Duo makes your information safer, and it does help make you feel more comfortable with the information you have online, but it does have flaws and takes time to fully complete the authentication process that is not there otherwise.

Pros

Duo security is an app on your phone and a computer program, so it is versatile and helpful in protecting your passwords and various accounts. In school, it is a great way to protect tuition information, grades, and various other lovely stuff we do not want people to know.

Cons

The app can sometimes lose connection with the cloud, so an authentication won't go through, or there can be issues where the app does not receive a push or a request. This can be difficult as there is no direct way to troubleshoot, you just have to restart the process.

Review Source

RB

Rilwan B.  
Product Designer  
Media Production  
Used the software for: 1-2 years

### "The right multi-factor authentication solution"

November 16, 2023

5.0

Pros

As a result of the type of company we run, it is vital to incorporate multi factor authentication. The setup is easy, the platform works most of the time and the customer service is amazing as well.

Cons

So far, nothing that I can think of from using for over 1 year.

Review Source

JB

Jean B.  
Training team lead  
Consumer Services  
Used the software for: 1-2 years

### "Great 2FA app"

November 16, 2023

5.0

Pros

The two factor authentication option is easy to use and quick

Cons

It can be slow and notifications sometimes don't show up on my phone

Review Source

Florida Z.  
Secret  
Accounting  
Used the software for: 1-2 years

### "Génial logiciel "

November 27, 2023

5.0

Pros

Sa te permet de sécuriser ton portable ou ordinateur

Cons

Parfois sa sa prend du temps pour fonctionner mais on gère

Review Source

AP

Addi P.  
Customer Service Agent  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Duo Security is Duo Thumbs Up!"

June 6, 2023

5.0

Overall, I can confidently navigate the digital landscape with Duo Push Login, knowing my information is secure. Their real-time verification gives me confidence in the protection of my online accounts.

Pros

Using Duo Push Login has been a game-changer for enhancing my online security and providing peace of mind—there is versatility and compatibility across various platforms and devices. The flexibility it offers makes it convenient for both personal and professional use.

Cons

Duo Push Login relies on having a compatible mobile device and an active internet connection. If I misplace or lose my device, or if it runs out of battery, I may need help accessing my accounts or be unable to access them all together.

Review Source

CL

Cleydson L.  
Professor  
Higher Education  
Used the software for: 2+ years

### "Works well the best I've ever downloaded"

March 19, 2021

5.0

Duo is a product that gives me peace of mind, I am sure because I know that I am the only one who can access my personal data through login or websites.

Pros

In fact, Duo Security, give me a lot of security to work the only one who can access my base without restrictions and without any kind of problems, and a wonderful product, I like using it more, very good to know that I can count on you this software for any type of safe and effective work.

Cons

It could be more practical, I didn't need to confirm every time you enter a Sait, so it gets a little tiring and a little difficult for those who are beginners. The Duo could improve in the following way, not asking for a reminder every time you log in to your device. "Remember" a device, so that personal work is not so exhausting

Review Source

Dan H.  
Web Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Definitely the best 2-factor app I've used"

December 6, 2018

5.0

Pros

Duo Security for the most part just works. I very rarely have connectivity issues, I've never had token mismatches or problems of that nature. It does the job it's supposed to do, and does it very well.

Cons

Really my only complaint is that sometimes the push notification doesn't work properly, in a variety of different network settings. But it's infrequent, and I've yet to have a case where I've missed it (because if I'm trying to log in to something, I know I'm doing so and can pop open the app if need be).

Review Source

Lindsey S.  
Human Resources Specialist  
Human Resources  
Used the software for: 2+ years

### "Duo keeps sensitive information safe"

October 7, 2020

5.0

Duo is easy to use, effective, and keeps all the information safe

Pros

We use Duo as two-factor authentication for our human resources portal. It helps ensure that the sensitive information is protected, and that only members of our organization can access it

Cons

None! Amazing, easy to use, the app is simple, great customer service- no complaints at all. It works perfectly

Review Source

SC

Scott C.  
Rep Communications Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "An added layer of security when working remotely"

May 5, 2020

4.0

Duo Security offers us the ability to work away from the office with minimal fear of having sensitive material exposed to unauthorized users. Working from home is often essential, so I'm glad we have Duo Security to help make it possible.

Pros

Duo Security effectively enables users to securely access their organization's network. Once you've signed in on your computer, a push notification is sent to your smartphone. Just click to approve it, and you are securely connected to the network. An unauthorized user would be unable to gain access without having possession of your phone. I appreciate that it's generally a quick, no-hassle process; signing in takes only a few seconds.

Cons

Occasionally it takes a couple of attempts to sign in to the network. Additionally, it can be inconvenient to need to have your phone handy whenever you sign in. I've had my phone charging in another room when I realize I have to go get it in order to sign in.

Review Source

VR

Verified Reviewer  
QA Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Best tool for 2FA"

November 2, 2023

5.0

Pros

Duo Security simplifies the implementation of two-factor authentication, enhancing security against unauthorized access. With a user-friendly interface and a variety of authentication methods, it offers flexibility and peace of mind for organizations seeking to bolster their security measures.

Cons

Occasional delays in the authentication process can be a minor inconvenience when using Duo Security.

Review Source

JG

Jotish G.  
Technical Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "IAM made Easy"

July 21, 2021

5.0

Besides the ordering part, its a great, yet simple to use, Security solution.

Pros

The Simplicity of it all. The User Interface is so slick. Quick QR code scan and the ease of integration to so many online services.

Cons

The acquisition of Duo by Cisco still need some fine tuning on the integration part. Some ordering is made online and some through Cisco Commerce but there can be no hybrid and thats a bummer.

Reason for choosing Cisco Duo

Simplicity and the added features.

Review Source

VR

Verified Reviewer  
Tools Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "2FA Made Easy"

March 26, 2019

4.0

We use Duo for access to our tools and Remote Desktop. It is an easy layer of security from Remote desktop users, and an easy sell to our partners. They also have a help desk verification tool that allows us to verify the identity of someone calling in by sending a push notification to their phone. Overall, we are very happy with Duo.

Pros

Easy to set up and maintain Wide variety of applications you can protect Responsive support Good MSP program

Cons

Process for adding a second device is a little confusing Re-enrolling device when self-service portal not available is inconvenient

Review Source

Angela B.  
Police Dispatcher - OIC  
Higher Education  
Used the software for: 1-2 years

### "Use for work, Quick Easy Access "

October 13, 2018

5.0

So far it has been a breeze. I have yet to encounter any bugs, and it is pretty straightforward once you link your account to it.

Pros

It loads quickly and makes logging into work a breeze. I love the three different options it provides us for logging in as well.

Cons

I wish I could include other websites/softwares to my duo token but it doesn't seem to work just yet with my other accounts. I'd love to eventually be able to keep all of my accounts secure through a quick easy app and I think with a little time Duo could be that app

Review Source

Blessen Sam M.  
Technical support  
Information Technology and Services  
Used the software for: 2+ years

### "Essential security especially for WFH"

June 14, 2021

5.0

Excellent security app that gives us peace of mind that all our data is super secure.

Pros

Duo helps us to login securely from anywhere to our work system. With the mobile app and tfa it's very secure and easy to use.

Cons

I personally as a user did not face any issues with it. I set it up once and never had to redo anything. Its one of that apps which does it's job well.

Review Source

jacod michael S.  
Supervisor of Operations  
Research  
Used the software for: 1-2 years

### "DUO is a great choice, although this is not the cheapest solution."

July 18, 2018

5.0

DOU was a great choice in everything. Compared to some of the other multi-factor platforms, this is by far the easiest to manage and configure. This product gave the company a clear and clear documentation, which reflected its platform as one of the best. It is the best choice.

Pros

It is very good that it is compatible with Apple Watchcon. The design is very intuitive and has an excellent Interfax, you do not need training to use it. In addition, the documentation they provide is well written. Support is quick answer any question. The end-user experience is very simple and easy. The product works and they have given us great support by bringing systems online. DOU is the best product I found in the market.

Cons

I'm just saying it's expensive. It is the only bad thing that this product has. I think we are getting all the quality we want ... DOU is necessary for the company and I do not regret using it.

Review Source

SF

Shahna F.  
Graduate student  
Research  
Used the software for: 2+ years

### "Excellent authentication application "

October 13, 2022

5.0

Pros

It is very user-friendly, easy to navigate through. Also has multiple methods to authenticate.

Cons

It would be better if we can use it on multiple devices. I am not sure if that is possible.

Review Source

JB

Jeremy B.  
Program Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Duo Security is the best software in the market! "

February 3, 2023

5.0

Pros

Duo Security provides multi-authentication and is so easy to use. The mobile app is easy to use and provides quick authentication to continue working throughout the day.

Cons

There's nothing I don't like about this software.

Review Source

AS

Abegail S.  
Research  
Market Research  
Used the software for: 6-12 months

### "Secured and Safe"

February 11, 2023

5.0

DUO SECURITY was introduced to me 3 years ago when I started working from home from my previous company. During that time, I am not really familiar with a security app. And I can say that most of the companies trusted DUO SECURITY even if thee are many security apps in the market. Why I say that? Because I am now working in a different company and they suggest me to use DUO MOBILE. And I am using it right now. I have the application on my phone and it is really easy to use.

Pros

The safeness and security it gives, it is user friendly and the two methods to authenticate your identity.

Cons

There are no features that I feel like this software could be improved as a first time user.

Review Source

Amanda H.  
Associate Director  
Higher Education  
Used the software for: 1-2 years

### "A no-brainer for data security"

December 11, 2019

5.0

Overall, Duo Mobile has been a game changer, granting remote access safely and securely.

Pros

Duo Mobile is a critical part of our university's security protocols, allowing faculty and staff access to their personal information like payroll, health insurance, etc, and also providing more opportunities to work remotely safely, always with our constituents' data in mind.

Cons

Set-up can be initially burdensome, especially if switching devices with regularity, but that pales in comparison with the pros mentioned above.

Review Source

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