# Page 9 | Cisco Duo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Cisco Duo the right Multi-Factor Authentication solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/228827/Duo-Security/reviews

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Cisco Duo

4.7 (548)

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Last updated February 16th, 2026

# Page 9 - Reviews of Cisco Duo

## Showing most helpful reviews

Showing 201-225 of 548 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Software Integration and Support  
Consumer Goods  
Used the software for: 1-2 years

### "Duo 2FA Daily Use"

September 18, 2023

5.0

Duo has made it simple to login everyday as 2FA and single sign on

Pros

You can easily approve your Two Factor Authentication right from the notification or open the app to approve. Can have multiple Duo programs under the same app.

Cons

Should allow a login for easy installation on a new phone or tablet. Currently limited to only having on one device for approval

Review Source

Amber P.  
Ticketing & Box Office Manager  
Entertainment  
Used the software for: 1-2 years

### "Simple Authenticating for Security!"

January 24, 2019

5.0

Pros

It was very simple to download the app once our company started using the software. We have some more technologically not-so-savvy employees, and they were even able to catch on fast. It's nice that you also have the option for them to call your cell too, if you don't want to do the app or do not have a smart phone. Has really helped boost our security and keep compliant.

Cons

A few glitches and issues with the app, but otherwise, we have not run in to issues on our end has users!

Review Source

DG

Daniel G.  
Platform Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Bit cumbersome to setup, but smoothe like butter afterwards"

August 27, 2021

4.0

Pros

Duo is rock-solid for MFA. The ability to just click a button on the phone app to authenticate is awesome, but beyond that you have call and text options in the rare case that the app is not working. I know MFA can be annoying in general for the average user, but Duo takes away some of that pain by being very user friendly.

Cons

Adding new users can be a bit of a pain sometimes. I sometimes have to setup laptops for new employees, and when logging into their duo-linked apps, I find that I have to have my colleagues setup some fairly roundabout bypasses. Having some kind of admin bypass built into the system would be great as long as that doesn't compromise the security.

Review Source

JR

Jo R.  
Coaching Specialist  
Financial Services  
Used the software for: 2+ years

### "Duo Security Review"

December 6, 2022

5.0

Pros

Since we use this software multiple times a day, it is incredibly easy to use. It's consistent and reliable.

Cons

When it doesn't recognize the yubi key, it is glitchy.

Review Source

VR

Verified Reviewer  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Secure, Easy, Simple"

April 21, 2021

5.0

I love it. Will always recommend especially if you are looking for alternatives to Authenticator

Pros

It is just so easy to login and setup, the app is wonderful. The notifications are fast and the adoption is also high.

Cons

Very difficult to point negatives here, they can definitely add more features to the app but it appears to be a solid offering.

Review Source

Rivaldo B.  
Student  
Higher Education  
Used the software for: 6-12 months

### "The Best Way To Protect Your Information!"

November 26, 2019

4.0

Overall, I feel quite satisfied when using Duo Security as a tool and system to protect my data and information, because after using it my information and data are safe!

Pros

I have been using Duo Security for 9 months, and I feel this is a very capable tool to protect all of my data and information. Previously my account was hacked by people who access my data from other devices, but after using Duo Security, all my data is not accessible to anyone other than me (thanks to the dual authentication process)

Cons

Sometimes when I access Duo Security from my cellphone, I encounter several problems due to errors in the login process. but this only happened a few times.

Review Source

Megan M.  
Senior sales training specialist  
Consumer Goods  
Used the software for: 2+ years

### "Due security"

January 20, 2020

4.0

Overall using duo security is easy and does not add any stress.

Pros

Duo security is beyond easy to install, use, and depend on. I use this daily to ensure protected aspects of the job stay secure.

Cons

The main downside to duo is when you get a new cell phone. Each time this happens I have found the push notifications do not always work.

Review Source

VR

Verified Reviewer  
Security Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "Much better than other MFA apps"

March 11, 2021

5.0

Overall Duo integrates well with different platforms like Windows, MacOS and linux. Additional capabilities of push notification in mobile app eases the work to authenticate

Pros

Push based authentication makes it much simpler to authenticate. Additional features like call/text when mobile internet is unavailable is highly recommended

Cons

Initial setup takes time. Also, the process to register a new device is time consuming. For travellers who travel globally, call based authentication might not be best everytime

Review Source

Caleb W.  
PhD Student / Researcher  
Research  
Used the software for: 1-2 years

### "Excellent quality and easy to use"

May 27, 2020

5.0

Great experience overall. I don't have any major complaints. Some software really is just plain easy to use.

Pros

Duo is easy to use. Setup was effortless. The graphical interface is simple and streamlined, providing all the functionality I need without overhead. Finally, the push notification functionality makes 2-factor auth super quick -- no need to even open the app. I like the DUO branding. Their website is well-designed and has a lot of information. Also, the "behind-the-scenes" aspect of their security algorithms and infrastructure sounds pretty high quality (though I am not an expert).

Cons

I don't have any complaints related to the user experience. Well, a very minor one is the fact that one of the entries in my app just says "third-party"; I don't remember what this was for and don't see where in the app to find out.

Review Source

JV

Jen V.  
Assistant Director of Finance  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to use"

December 9, 2019

5.0

Duo helps us to maintain a secure login to our sites. We use it to access payroll information, reports, our shared drive, and other things you want extra security around.

Pros

I like the fact the fact that Duo is so easy to use. You can it up to verify in different ways - through an app, a call, or email. I sue the app which I love. A simple swipe and accept and you are in your site securely. For computers that are secure and you use regularly you can have it remember you for 30 days which is very convenient for sites you use multiple times a day.

Cons

I really don't have any complains about the software. It works great for my purposes. The only thing I have heard people complain about is just two step verification in general.

Review Source

VR

Verified Reviewer  
Graduate Student  
Higher Education  
Used the software for: 2+ years

### "1-click for Two-Factor Authentification"

January 15, 2019

5.0

Pros

I have been an end user of Duo Security for the last 2 years, and I think that this is the best software for 2-factor authentification. The Duo App has a simply designed platform. When we sign into the website that requires authentification, we can just type a passcode provided by Duo App on the website or click an authentification request given by Duo App. Yes, it is that easy with Duo.

Cons

Setting up the Duo from the scratch can be challenging to some people who are not familiar with two-factor authentification. It is important for organizations or companies to provide a step-by-step installation procedure to users before they start using Duo as their sole authentification method.

Review Source

RR

Rachel R.  
student  
Sports  
Used the software for: 2+ years

### "Duo Security is good for authentication purposes"

November 16, 2021

5.0

Pros

I definitely think my university account is extremely secure ever since my school integrated use of Duo Security. It's helpful using the mobile app because I don't have to open the internet every single time I need authentication. If a random person tried to get into my account, I'd get notified by the app and I could deny them access! Or, if I am trying to get in, it's a single easy click to let myself in. I definitely think this should be used for things like banking accounts for authentication purposes. It's great to increase security on accounts.

Cons

Authentication itself is just kind of a pain. Sometimes having to go grab my phone just to get into my account is annoying! I wonder if there'd be a way to avoid this, such as to download it as an app on a computer and authenticate that way?

Review Source

Cory F.  
Director of Campus Services  
Higher Education  
Used the software for: 2+ years

### "Simple, easy, and it works!"

February 1, 2019

4.0

Pros

Extremely easy to set up and use. I use this on a daily basis for accessing my employee portal on our website and have never had a single issue.

Cons

You need to have your cell phone right by you and approve the push quickly, sometimes too quickly, but I guess that's a positive for the added security.

Review Source

Dave T.  
Research assistant  
Higher Education  
Used the software for: 1-2 years

### "It’s good. "

October 21, 2020

5.0

Overall good. Seems like good security. I’ve never had any bad issues or complaints.

Pros

We use this for two factor I’d for work apps. It’s nice. I like the layout and the ability to customize adding our logos and all. It really is similar to other apps though.

Cons

It’s really finicky when I have low phone signal compared to others. Seems to sign out too quickly and require many sign ins when using multiple University apps off campus. Wish there was a one and done solution.

Review Source

Gloria A.  
Comptable  
Investment Banking  
Used the software for: 6-12 months

### "J'aime duo security"

November 27, 2023

5.0

Mon expérience avec duo sécurity à été fantastique

Pros

Duo sécurité permet de facilement repérer les risques de sécurité

Cons

Étant donné que c'est une logiciel on rencontre des problèmes de connexion. Mais c'est passable

Review Source

AV

Anna V.  
Student  
Marketing and Advertising  
Used the software for: 1-2 years

### "Peace of Mind with Duo Security"

July 26, 2022

5.0

Overall, I have peace of mind logging into work and knowing that my information is secure. The app is easy to use and easy to setup.

Pros

I use Duo Security when I log into work. Before Each shift, I log in and send a notification to the Duo app and click the pop up to login. I feel safer with the added security. Users have the ability to get a push, call, or passcode notification to log in. It is also easy to set up.

Cons

The biggest con is that it is an app for the phone. I broke my phone and could not log into work. I had to contact my management team to figure out a work around. Another disadvantage is the types of phones it works for. A few coworkers had older models and it did not work with their phone.

Review Source

Brian C.  
Graduate Research Assistant  
Biotechnology  
Used the software for: 2+ years

### "Does what it is supposed to do, without any of the frills"

February 24, 2020

3.0

Pros

this software just sort of stays out of the way until it is needed, which is nice. And when it is needed it works as it is supposed to.

Cons

The app feels dated and the interface is clunky, but the heads up notifications typically work well so I don’t often need to interact with the app itself.

Review Source

VR

Verified Reviewer  
Team member  
Food & Beverages  
Used the software for: 1-2 years

### "Necessary Evil"

February 19, 2019

4.0

Overall, it does the job and does it fairly well.

Pros

Two-factor authentication is annoying but with Duo its slightly less painful. The need for dual authentication comes from people hacking in easily so adding Duo as a security measure really lowers that risk. Its super simple to use and has never crashed on me.

Cons

The only thing is it requires you to have you phone on. Sometimes my phone is dead or I have misplaced it so I cannot log in to certain portals.

Review Source

VR

Verified Reviewer  
Administrative Specialist  
Higher Education  
Used the software for: 1-2 years

### "Security Saver"

July 29, 2020

4.0

Pros

What I like most about this software is that it allows me to be completely secure. I use DUO daily. Several times a day. My favorite part is that it allows for push notifications. I can quickly and easily sign in via push through my iphone or my apple watch.

Cons

I have not really found anything that I dislike about DUO. One minor thing that i can think of is there can sometimes be a delay with signing in. Other than that I have no compliants

Review Source

Liz E.  
Pediatric Social Worker  
Hospital & Health Care  
Used the software for: 2+ years

### "Great for keeping information safe"

July 7, 2020

4.0

A great way to keep our information secure.

Pros

Just takes one click to accept and connect. There are several ways to be able to connect if the application is not right for you at the time. Simple application and very clear on how to use.

Cons

There is sometimes a lag time during connection.

Review Source

Ho'omana Nathan H.  
Visiting Assistant Professor  
Higher Education  
Used the software for: 1-2 years

### "As a user, it (mostly) just works, but isn't as smooth as other 2FA options"

March 23, 2021

3.0

Overall, I appreciate 2FA, and while I'm just a user and don't know about the deployment on the backend, it wasn't difficult to set up as an end user. I wish it worked more consistently, specifically the ability to respond via the push notification. But I do appreciate the ability to just use a push notification instead of getting a code every time.

Pros

I always appreciate 2FA, and I'm glad our institution is now requiring it for all users. So I like that Duo keeps me safer, and that the app is relatively simple to use. I appreciate that you can just respond via a push notification rather than waiting for a code.

Cons

The app doesn't always work. On either of my phones (both recent, capable devices), sometimes hitting "Accept" in the notification just doesn't work, sometimes it opens the app, or sometimes it just fails and makes me send another push.

Review Source

EI

Emoniel I.  
Physician  
Hospital & Health Care  
Used the software for: 2+ years

### "Duo Security Review"

November 8, 2021

5.0

Very quick and efficient way to have multi-factor authentication to ensure security, which is an absolute must in HIPAA-compliant patient care.

Pros

It integrates extremely easily with the other software we use. Rapid response times.

Cons

Nothing really, once you get set up it never gives you any problems.

Review Source

VR

Verified Reviewer  
Business Services Specialist  
Higher Education  
Used the software for: 2+ years

### "Duo - Security Done Right"

February 26, 2020

5.0

With Duo there have been a lot less security issues

Pros

Ever since our organization has switched to Duo, everything has been significantly more secure and at ease.

Cons

Duo can come with a bit of resistance from employees because when things become secure, they add extra processes.

Review Source

TR

Tara R.  
Communication Specialist  
Higher Education  
Used the software for: 2+ years

### "DUO for Work and Students"

September 22, 2020

4.0

It is very easy to use. I have not had any issues using it or getting connected.

Pros

Working in Higher Ed and files and documents for the students needs to be secure. I appreciate the ease and use of DUO. Having dual authentication to log into email and software gives me the assurance that it will not be easy for someone to pick up a phone to access personal files, but has to have access to another device to authenticate the login.

Cons

Everytime I log into my email, I have to wait for the pop up to authenticate the DUO screen to access my mail. Sometimes my phone is not near me and I have to stop what I am doing to log in to the email or other campus software.

Review Source

CH

Carl H.  
CEO CIO  
Information Technology and Services  
Used the software for: 2+ years

### "Duo Security provides good security and is easy for the end user to use"

November 23, 2022

5.0

Simplifies compliance with users doing multifactor login.

Pros

Simple to set up and train user on how to use. Allows to set up all authenticator applications under it versus using different tools for different things.

Cons

Integrations sometimes are hard to set up. If you move to a new cell phone you have to set up all of your authenticator logins again.

Review Source

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