# Page 3 | Cisco Duo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Cisco Duo the right Multi-Factor Authentication solution for you? Explore 548 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/228827/Duo-Security/reviews

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Cisco Duo

4.7 (548)

[View alternatives](https://www.capterra.com/p/228827/Duo-Security/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 16th, 2026

# Page 3 - Reviews of Cisco Duo

## Showing most helpful reviews

Showing 51-75 of 548 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

Jonathan L.  
Photographer  
Photography  
Used the software for: 1-2 years

### "J.L. Duo Security Review"

June 16, 2023

4.0

Duo Security was the second-in-line when it came to authentication and data security for protecting my device's applications but really fell short when it came to the execution of its actual functionality when the time came. So, within the time period of installing and using the software, I soon uninstalled it in search of another software to satisfy my needs with less complications.

Pros

Duo Security's simplistic design format makes any user, including myself, notice any and every possible feature available and if unsure, can contact their support team who replies in a very short span of time.

Cons

There were times in the past where I would use Duo Security as a two-factor authentication system to login my Instagram account. However, on those times the code that would refresh every 30 seconds was always deemed incorrect. And so I would have to disable the software's functionality and risk my account security to simply login to Instagram.

Switched from

[Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/)

Since most of my apllications were centered around using Google services, it only seemed fit to install and utilize another one of Google's software applications to protect the very data kept on their servers.

Review Source

TR

Thea R.  
Customer Service Representative  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Duo Security: Your partner to WFH set up"

November 16, 2022

5.0

Pros

More and more employees are looking for job opportunities that are on WAH set up. Most likely because the living expenses are getting higher on a rate that we cant keep up. So as companies try to transition in providing the best experience for the employees but still ensuring their data privacy. I'd say Duo is a great companion. You cant access social media sites when it's turned on, cant even stream videos outside your company's domain. One good layer of protection for data that are essential for the clients and customers. Duo Security is also easy to understand, the graphics are simple. The navigation plane and home page is very basic and doesn't really take up too much storage space on your phone.

Cons

One great enhancement would be if the Push Notifications are accessible from the notification bar just like how you can approve it by one tap and without having to open the app itself. As long as the device is paired to the company domain.

Review Source

IB

Ian B.  
Prevent Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Outstanding MFA Security"

June 18, 2023

5.0

Our users and administrators have both given positive feedback with using Duo. I would recommend to organizations looking to have reliable and secure logins.

Pros

Multifactor authentication has been effective at making users have to sign in securely to our networks. Duo admin console is easy for our techs to learn and user setup takes a few minutes to complete. The device and user management for sign-ins allows us to manage the authentication more effectively.

Cons

We have experienced the admin console inaccessible at times when there have been updates or outages. The timer for accepting pushes doesn't always sync up correctly.

Alternatives considered

[Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/)

Reason for choosing Cisco Duo

We chose Duo Security over Microsoft authenticator because it was prices better and had better results when testing authentication apps.

Review Source

MSB

Mahipal Singh B.  
Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Duo Security Review"

June 30, 2022

5.0

My overall experience with Duo Security is very good. It helps my organisation to secure the company resources or data which I can access via my credentials by adding the real-time authentication system. It helps them to secure the data if their members credentials get compromised.

Pros

Multi-Factor Authentication is the best feature I like most. It makes my data or resources secure even if my credentials got compromised. Through their real-time authentication process, users can authenticate themselves from anywhere and then they can access their resources. It also helps an organisation secure its data or resources.

Cons

As of now, I don't have anything which I don't like about this software.

Review Source

VR

Verified Reviewer  
AE  
Information Technology and Services  
Used the software for: 1-2 years

### "Duo Mobile"

July 29, 2022

3.0

Overall, because of these two experiences. I am genuinely going to look into an alternative option and preferably leave Duo as a personal preference. I love how secure it is but it's not okay to have a safety exit that doesn't work - like come on?

Pros

No one will ever get in to your apps or info

Cons

If you need to get in, you won't be able to. I had a phone stolen, and then unfortunately lost not long after I got a new phone. I had my back up codes saved when when the first one was stolen - did not let me into any of my apps and the worst part is - they give you 8-10 codes to use for a 'back up'. When the first one was stolen, I was extra safe and careful and then I sadly lost that one and I could, once again, not get into a single app using my back up codes.

Review Source

GP

Gabriel P.  
Student  
Computer Software  
Used the software for: 6-12 months

### "Duo Review"

May 22, 2023

5.0

Overall Dou mobile does a great job at storing access codes and having easy access to them.

Pros

The product is very simple and easy to use. After the one-time setup to any 2fa-enabled website or application, you only copy the access code and you're in. The implementation with Canvas, which Oregon State University requires, is seamless. After inserting the university's login information, a notification is sent to the device of preference. You only have to click a button and you're in. This one-click access is dependent to applications that support it, otherwise a copied code is required.

Cons

For mobile application: The only concern is the application doe not have the ability to enable lock, such as FaceID or fingerprint. Therefore, other individuals could access those codes if the phone is unlocked.

Review Source

LMS

Llana Melissa S.  
Online Instructor  
E-Learning  
Used the software for: 1-2 years

### "Security Made Easy"

January 12, 2023

5.0

I work as an online instructor handling around 60 students per semester. Because I use Duo Security, I not only protect my account but more importantly my students’ privacy and information.

Pros

What I like most about the software is its ease of adding a layer of protection to your accounts in an inexpensive and convenient way.

Cons

I use this everyday and so far it serves its purpose that I don’t see what it lacks enough for me to switch apps.

Review Source

Ric H.  
Financial representative  
Financial Services  
Used the software for: 1-2 years

### "Secure with Duo"

December 1, 2022

5.0

Very easy, super convenient and not a time waster

Pros

I liked how after the app was downloaded, you only had to sync it with your system one time and then it just requires a press on the “ok”, which takes less than a minute

Cons

It was a bit difficult to first sync with the software, but didn’t take longer than 5 minutes

Review Source

Shanice P.  
Customer Service Representative  
Telecommunications  
Used the software for: 6-12 months

### "It works great "

April 24, 2022

5.0

It's great easy way to manage logging in with extra security for verifying your crediitials.

Pros

The fact that I can use my fingerprint to unlock the app through my device is very convenient

Cons

The complicated device sign up for some users depending on device type

Review Source

VR

Verified Reviewer  
Network Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "Amazing Software for MFA authentication"

June 10, 2022

5.0

Overall Duo has helped us improving device security and we were able to integrate with our Palo Alto Firewall devices and had pretty smooth experience.

Pros

This worked pretty smoothly, when logging in the security devices such as firewalls, with duo we made sure no unauthorized users is logging into the devices with Multi Factor Authentication mechanism. With duo we simply were able to compliance with Zero Trust Model, no unauthorized users can make the changes on the system.

Cons

They can work on their mobile application and make sure to improve the user experience, I feel bit delay while receiving the authentication request. Also on mobile app they can make it like only one finger touch is enough to authenticate the user. So less clicks can make the experience way better.

Switched from

[Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/)[Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/)[Okta](https://www.capterra.com/p/119653/Okta/)

Was easily able to integrate Duo with our devices, and it was fulfilling our requirement very easily.

Review Source

VR

Verified Reviewer  
CTO  
Computer Software  
Used the software for: 2+ years

### "The world #1 Two Factor Authentication Security Platform - Duo Security "

November 9, 2022

5.0

Amazing Two-Factor Authentication, seamless operation ,safe and easiest setup .

Pros

Two-Factor Authentication , Remote access management, Device trust, single sign on (SSO)

Cons

The feel and look of the user interface feature

Reason for choosing Cisco Duo

Serves the purpose and gives great return on investment

Review Source

Shannon S.  
Functional Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Great Security"

April 14, 2023

4.0

Never had any problems with Duo. I broke my phone once and couldn't authenticate myself to get into any important accounts since it was all tied to my phone only. Duo allowed me to get into my accounts that day fairly easily by giving me temporary backup codes until my phone was fixed.

Pros

Duo is simple to use, user friendly, and does all that is needed for authentication. I work with multiple large organizations that have chosen to use it for their employees. It is easy to pair duo with new organizations as well.

Cons

So many authentication apps exist, that it is hard to distinguish between them. Duo works great, but so does basically every other authentication method in the app store.

Review Source

Gayan N.  
Technical Lead  
Computer Software  
Used the software for: 2+ years

### "Hassle free two-factor authenticator"

June 22, 2021

5.0

Pros

Regardless of the technology or platform which are targeting to integrate the multi-factor authentication Duo Security provides the flexibility to integrate with the largely used identity platforms/providers. The use of the app is very easy and convenient with the enablement of biometric authentication. For the authorization process, it takes just one click. The app is that user-friendly. Not like other application available Duo is really easy to use and integrate.

Cons

Nothing that I can think of that I like least.

Switched from

[Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/)

Difficult to integrate and required so many configurations to set it up correctly.

Review Source

VR

Verified Reviewer  
IT Network Manager  
Banking  
Used the software for: 2+ years

### "DUO Best MFA"

December 1, 2022

5.0

great experience in easily on managing users MFA Identity with self services available for end users which lessen the headache on adminstrators

Pros

Ease of use for deployment / operation / integrations and logging capabilities

Cons

the solution available only the cloud the duo mfa is only available on smart phones and no versions for pc

Review Source

Orwell S.  
CSR  
Consumer Services  
Used the software for: 6-12 months

### "Mobile authenticator user review"

June 24, 2023

5.0

For me I can describe my experience with the mobile authentication app as very convenient for the security of my work computer since I have my phone at all time and my phone also has a password so that adds another wall of security for my companies sensitive information.

Pros

Duo security mobile app is very convenient since i am working from home and have my phone on me all the time and it is very easy to use the mobile app you just need to open the app and it will show you the one time code for my computer login. And you can also refresh the code anytime if you get it wrong.

Cons

For my use it is very convenient and I have not yet got in to anyproblem using the mobile authenticator.

Review Source

FO

Frida O.  
Founder  
Professional Training & Coaching  
Used the software for: 2+ years

### "Omnipresent tool. Gives the confidence needed."

October 6, 2023

5.0

Transforming. Am delighted to say that I can confidently work on my personal matters and responsibilities away from work rest assured that am safe.

Pros

What pushed me into using Duo Security is their trustworthy. It focuses on business protection and solutions leading to an overall best performance. I have enjoyed a user friendly dashboard. Very customizable features with secure multi-factor authentication solution. Deployment went well and didn't consume more time than expected.

Cons

With confidence, I salute Duo Security and highly suggest it to anyone. Let it do it for you. Always there for assistance. I have no cons.

Review Source

VR

Verified Reviewer  
Engineer  
Media Production  
Used the software for: 2+ years

### "Does exactly what it does!"

March 29, 2023

5.0

Really, my experience is very positive. When I am disappointed, it is usually because it work well All The Time so I expect to be perfect, but perfect it a high bar to set for anything. I use three different Dual Auth apps and three physical tokens for different applications and Duo it in the top two in terms for favorite in ease to use.

Pros

The PUSH to mobile functionality is just about as easy to use as you can get. Also, I can use the same app for different authentication of different unrelated systems.

Cons

The Duo PUSH does not ALWAYS work 100% of the time, but does work 90%. Usually when inside or around electronics, but that is to be expected like with text messages or regular phone calls.

Review Source

MZ

Mauri Z.  
Sistemista  
Information Technology and Services  
Used the software for: 2+ years

### "Duo security"

February 7, 2023

5.0

Pros

La velocità di accesso e il fatto che si possono usare più programmi con una unica app

Cons

Non ho trovato inconvenienti con questo software

Alternatives considered

[Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[Keeper Security](https://www.capterra.com/p/144637/Keeper/)[OneLogin](https://www.capterra.com/p/114110/OneLogin/)

Review Source

Kaitlyn D.  
Coffee Processing Intern  
Food & Beverages  
Used the software for: 2+ years

### "Easy, Simple, & Helpful"

May 19, 2022

5.0

Duo Security is extremely useful and does a great job at protecting my accounts.

Pros

I love how protected my information is and how I can have the option to only do the authentication once a week.

Cons

When trying to accept the push notification to my phone, sometimes it never gets accepted and I have to keep retrying.

Review Source

WZ

Wendy Z.  
Fellow Physician  
Hospital & Health Care  
Used the software for: 2+ years

### "A must have for security and log in authentication "

February 15, 2022

5.0

Definitely very satisfied with it. It is a very universal and must needed tool for companies to use at work to ensure their log ins do not get hacked by other people as the notification is sent directly to you and no one else. It is very user friendly and very straight forward. A must download!

Pros

I use this daily at work when I log into my work email and work related websites. It is a very handy program (I download the app onto my phone) and whenever I log in, it would send a ping to my app on my phone which I then use to approve the log in, and then it allows me to log in. This is a sure way to prevent others from hacking into your log and ensures the highest level of security. All the employees at my company/hospital use it and we all highly recommend it! It is very straightforward and very easy to use!

Cons

None whatsoever, the program is so user friendly and very straightforward. Definitely a must have for security use for logging in at work or public computers.

Review Source

LD

Linda D.  
Office Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Duo Security a MUST have!"

March 13, 2022

5.0

The software was literally installed in less than 5 minutes with the help of our IT departments. Multiple questions along with your personal log in allows this to serve as a protection not only for the clients we serve but for me as well should anyone ever attempt to access using my identity.

Pros

This process is ABSOLUTELY a must have in todays cyber world. Using a dual authentication system to access your internet services was easy to set up and even easier to install and use. Any work environment where sensitive or personal data, demographics, or financial information should all be required to provide their employees with this type of DUO security. It is installed easily with the use of your IT department and changes, revisions, updates are also handled by them as well. It truly is a better way to make sure we are doing all we can to keep our internet and services safe.

Cons

Honestly I had no issue with the install or the software.

Review Source

MYY

Man Yi Y.  
Researcher  
Research  
Used the software for: 2+ years

### "A convenient tool for authentication"

August 22, 2022

5.0

So far I do not have any security issue thanks to Duo Security.

Pros

After installing the app and setting up the account, everything is straightforward. When I try to log in to my workplace's email account, employee website, teaching platform, storage space and other applications at my workplace, DUO app on my phone gets activated and what I need to do is to approve.

Cons

It can be a problem if my phone is not around me or my phone is running out of power. But I do not know of any better solution.

Review Source

VR

Verified Reviewer  
Digital Apprentice  
Design  
Used the software for: 2+ years

### "Duo Security Review"

June 9, 2023

5.0

Duo keeps me protected, and it's very easy to use and understand for new users.

Pros

Duo saves me so much time and keeps all of my sensitive information protected within my organization.

Cons

I don't like having to wait for it to send an authentication notification to my phone all the time, but that can be bypassed using the "trust this browser" feature.

Review Source

JMB

Jorge Mario B.  
CISO  
Financial Services  
Used the software for: 1-2 years

### "Flexible and Easy to Implement MFA"

February 7, 2023

5.0

We use Duo to provide better security to our end users and to comply with regulatory requirements. The solution is inexpensive, easy to use and integrate with the existing applications.

Pros

Duo is a cheap, flexible solution that allows a company to easily implement MFA on corporate applications.Pros: - Out of the box integrations with applications such as Office365, Salesforce, Microsoft ADFS, etc.- Adding users is easy, with several enrollment methods (automatic, email based, sms based, etc.)- Using the application is easy, it is just a matter of accepting a push, or entering a numeric code.

Cons

So far I haven't had any issues with the solution. It was implemented for Office365 and ADFS in less than an hour.

Switched from

[Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/)[Microsoft Authenticator](https://www.capterra.com/p/219694/Microsoft-Authenticator/)

Free MFA applications are a good way to provide more security to your users, however, it is not escalable (if a user looses their phone, they have to manually re-enroll in all their applications).Duo solves these issues, making management of MFA very easy.

Review Source

ZJ

Zachary J.  
Full Stack Engineer  
Computer Software  
Used the software for: 2+ years

### "A simple solution that works"

May 20, 2023

5.0

Duo Security performs as it claims and works well. It's simple, and I don't have to think when using it, which is great.

Pros

I like the convenience factor most. Some two-factor authentication solutions take some time (entering a code, etc.), but I love how Duo has an Apple Watch widget that allows me to make a single click to authenticate. I also appreciate the simplicity of the UI. I also like the QR code pairing that some sites have to set up the Duo config. It's quick and easy.

Cons

I have no complaints, so it's difficult to write about what I like least. If I were forced to make a suggestion, it would be to make the mobile app more visually appealing.

Review Source

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