--- title: "Cleed.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cleed.ai Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/228841/Cleed/" page_type: "product" language: "en" --- # Cleed.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cleed.ai ## What is Cleed.ai? AI Powered Online Shopping Assistant. The augmented salesperson for your ecommerce website combining live conversational and personalised experience to manage your customer service 24/7 and scale your conversion. Live chat answering to customers continuously (24/7), very quickly (supervised AI tools), qualitatively (humans agents supervising) and in a delegated way (saving you significant time). ## What is Cleed.ai used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €190 Per Feature, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cleed.ai?[Manage this product listing](https://www.g2.com/products/cleed-ai/claim_requests/new?auto=true) ## Cleed.ai Overview Updated September 2026 AI summary Cleed.ai equips businesses of all sizes with live chat and AI-driven messaging tools, combining real-time chat, proactive outreach, and multi-channel communication. Designed for organizations seeking to manage customer interactions efficiently, it offers features such as autoresponders, AI Copilot, CRM integration, analytics, and support ticket management, and deploys flexibly across cloud and desktop environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cleed.ai 5.0 (1) VS. [### ChatBot](https://www.capterra.com/p/166420/ChatBot/) [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting Price €190 Per Feature, Per Month Starting Price $50 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (66) Value For Money 5.0 (1) Value For Money 4.5 (56) Customer Service 5.0 (1) Customer Service 4.5 (57) ## Cleed.ai alternatives Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [ManyChat](https://www.capterra.com/p/206636/ManyChat/) [4.6 (72)](https://www.capterra.com/p/206636/ManyChat/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206636/ManyChat/) [Fin](https://www.capterra.com/p/10031266/Fin/) [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10031266/Fin/) ## FAQs about Cleed.ai Overview ### What company size and specific industries is Cleed.ai built for? Cleed.ai is designed for ecommerce websites run by online retailers of all sizes, especially businesses in fashion, beauty, jewellery, decoration, mass distribution, food, furniture, and service sectors. It fits retailers across many industries that need tailored support for their online stores. Features and Usability ### What are the key features of Cleed.ai? Cleed.ai offers AI Copilot, chatbot, live chat, and virtual personal assistant features for messaging and support. It also includes CRM, contact management, customer history, and customer segmentation, plus workflow automation, alerts/escalation, analytics, reports, and third-party integrations for tracking interactions and managing communications. Integrations ### Which third-party tools and platforms does Cleed.ai integrate with? Cleed.ai integrates with Adobe Commerce, Aircall, PrestaShop, Shopify, Zendesk Suite, and eCommerce Analytics for Shopify. These catalog integrations cover eCommerce, customer support, and communications, giving Cleed.ai connections to storefront, analytics, and service platforms used across online operations. Getting Started and Support ### What training and onboarding options does Cleed.ai offer? Cleed.ai provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online options support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide visual guidance for reviewing features and steps. Getting Started and Support ### What customer support options does Cleed.ai offer? Cleed.ai offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Support quality cannot be described from user feedback here, so the best available view is the listed channels themselves, which cover written self-service resources and direct contact options around the clock. ## Features AI summary Based on 6,967 Artificial Intelligence reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Cleed.ai supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions current, allowing teams to deliver more timely and consistent support. Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Autoresponders 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Canned Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Cleed.ai 53 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - Interaction Tracking: Track interaction history by documenting conversations for contacts - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Basic €190.00 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Responsable Marketing & E.Commerce Information Technology and Services ### "Meilleur E.Commerce Live Assistant sous forme de chatbot !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2023 Une expérience globale qui a répondu à nos attentes et qui a été très facile à mettre en place. Nous voulions une solution rapide et efficace et nous l'avons trouvée. Les résultats ont été instantanés. Une équipe professionnelle et humaine, c'est un plaisir de travailler avec eux lors de nos points de suivi. Pros Une équipe dévouée et un service impeccable. Cleed.ai a pu nous permettre de libérer notre service client, tout en augmentant notre conversion et réduisant notre taux de retours. Ce que j'ai vraiment apprécié, c'est que nous avons pu personnaliser le produit, afin qu'il soit parfaitement adapté à notre branding. J'ai été très surprise lorsque j'ai découvert toutes les applications qu'ils pouvaient offrir au sein d'un même chatbot. Nos clients peuvent désormais trouver des réponses à leurs questions plus rapidement grâce au chat en direct, aux arbres de décision personnalisés ou en parlant directement avec l'un de nos vendeurs en vidéo, ou sur WhatsApp Business. Je recommande vivement. Cons Rien de particulier à signaler de ce côté. Switched from [Zendesk Sunshine](https://www.capterra.com/p/245796/Zendesk-Sunshine/) [Gorgias](https://www.capterra.com/p/155357/Gorgias/) L'expérience était trop limitée, avec très peu de fonctionnalités et d'ajustements possibles. Reasons for choosing Cleed.ai Cleed.ai proposait plus d'applications et une connexion aux informations du back-office, ce qui rendait le produit plus facile à utiliser et plus conforme à nos objectifs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.