# Centrally HR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Centrally HR the right Human Resources solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228854/Centrally-HR/reviews --- Centrally HR 4.9 (36) [View alternatives](https://www.capterra.com/p/228854/Centrally-HR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of Centrally HR Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CP Catherine P Administrative Assistant Client ConciergeConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “They have great team collaboration, value for the money, and everything we need as a company is found on one organized Company Hub platform.“ March 26, 2026 BS Becky S Payroll ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “I have been amazed at complex certified payroll hours can be when weekends, holiday, and hour the hours are tracked.“ March 18, 2026 MV Maria V payroll and retirement administratorConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Even the transition in the new features we added to our plan- the training process was outstanding.“ April 9, 2026 AK Alexandria K Financial AdministratorLaw Practice, 51 - 200 employeesUsed the software for: 6-12 months. “We have never experienced this level of ease, this amount of abilities in one program, or such wonderful customer service and patience.“ March 18, 2026 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RT Robert T. HR Mgr Mechanical or Industrial Engineering Used the software for: 2+ years ### "Human Resources Manager" March 18, 2026 5.0 I believe it has been excellent, tracks everything necessary to store and retrieve data, the card swipe system is great, eliminates any guesswork Pros Its basically a one stop shop, daily attendance, work hours times in & out sick days, time off, able to leave notes/messages in individual accounts, has capability to generate reports Cons sometimes it seems takes longer than expected to receive a response to a question, but generally acceptable Review Source JW Jamie W. Controller Consumer Services Used the software for: 6-12 months ### "Multi-state Client review" July 8, 2025 4.0 We are in about 17 states. We have been thru a couple of payroll companies that could not offer great support. Centrally HR has a robust reporting program. Love the fact we can pull excel reports so easily. If we need a specific custom report, our team rep creates it for us in a timely fashion. Pros Team representative is one of the best I have worked with in 44 years. He responds quickly and is very knowledgeable. Our CFO agrees \[sensitive content hidden\] was extremely helpful when we had an issue. He was confident and responded quickly. Cons Tax team does not respond very quickly when we have had an issue. You cannot talk with them directly. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Centrally HR Loved the robust reporting module. Easily ran Excel reports. Loved the demo. Switched from [AllianceHCM](https://www.capterra.com/p/10003399/AllianceHCM/) They never had one correct payroll run process. Review Source SH Sheila H. Firm Administrator Accounting Used the software for: Less than 6 months ### "Centrally HR and CBIZ providing great service..." March 26, 2026 5.0 Overall, as a new client we are highly satisfied with the service provided. We transitioned our 401k Plan (Empower) and our Payroll and they work very well together. Pros They onboard and train the employer well. They respond quickly to payroll and HR questions. Software offers all the payroll bells & whistles. We've had great customer service from them. Employee portal gets good reviews from our employees. Cons The Registration / Verification process for employees getting on the portals was a little clunky for us. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Centrally HR Prior experience working with CBIZ, also their integration with Empower. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Poor customer service for payroll, tax services, 401k Plan management, and HR features. Review Source LB Linda B. HR Manager Architecture & Planning Used the software for: 6-12 months ### "Reliable Payroll Services " June 6, 2025 4.0 Despite the learning curve with the platform, CBIZ has been reliable and responsive partner. The core services are solid, and I'm hoping in time the site will be a little more user friendly, and we will be able to take advantage of the services available. Pros The onboarding process was impressively smooth. The transition from our previous system to CBIZ was executed with step-by-step system configuration. The data transfer was conducted efficiently and with clear communication from staff. Cons A key of opportunity lies in the usability of the website and training experience. While there are helpful resources available through the online portal, navigating them can be overwhelming, particularly for new users. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Centrally HR In 2025 we partnered with CBIZ to handle our payroll services, following a discussion that began a year earlier. One of the most impressive aspects of this experience was that when I reconnected with CBIZ after a year, we were able to pick up exactly where we left off, with no need to revisit prior conversations in depth. Their consistency and attentiveness made the transition feel natural and well-supported. Review Source DD Deb D. Office Manager Construction Used the software for: Less than 6 months ### "Office Manager" March 18, 2026 5.0 I'm very happy with the Centrally HR. The reps were very friendly and patient; no question went unanswered. Pros Centrally, HR has many options, from simple payroll processing to a complete HR Package. You have a dedicated team that is always there when you have a question. The application is easy to use once you go through the training, and it actually makes sense. They are definitely worth the value. Cons I didn't find anything I didn't like. All questions and concerns were addressed, and when changes were needed to fit our company, Centrally HR had no problem. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not happy with them. There was no dedicated rep, and when you called with a question, you got transferred around. Review Source SS Samona S. Senior HR Director Education Management Used the software for: Less than 6 months ### "New Centrally HR Client- Amazing Experience " August 8, 2025 5.0 We truly feel that our integration team supported us every step of the way — we were in great hands from start to finish. They took the time to really listen to all of our needs, even the most specific ones, and worked closely with us to make our lives easier. It’s rare to find a company that genuinely values its clients the way they do. \[sensitive content hidden\] and the entire team have been incredible, and I would recommend them to anyone without hesitation! Pros The team was incredibly responsive to all of our needs. We love how customizable the platform is, and anytime we had questions or issues, the team responded within 24 hours, putting our concerns at ease. The system is also very intuitive and easy to use, making it super user-friendly. It integrates seamlessly with our time and attendance platform, which made it easy for our managers to adapt to the new system. We’re also excited about the new intranet feature—something our organization didn’t have before. We can’t wait to continue building it out with the team. Overall, we’ve had an amazing experience. \[sensitive content hidden\] and the entire team made sure every need was met. They consistently reassured us that everything would be completed on time—and it was. We met all of our deadlines and are still learning more every day. Cons The only part that was a bit confusing was having to reach out to multiple departments during the integration process—it wasn’t always clear who to contact for what. That said, every team we interacted with was amazing and supportive once we got connected to the right people. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) We had an awful experience there, and did not have a project manager to ever turn to with questions or concerns. Review Source RK Robert K. Vice President Education Management Used the software for: 2+ years ### "Partnering Payroll and HR Consultant's review" May 8, 2025 5.0 The customer service provided through the sales and transition processes was fantastic. The ongoing customer support we continue to receive at a number of clients is great. No complaints - would recommend CHR to all of my clients. Pros We're a consulting and financial services firm to a number of schools and non-profits. At the end of the day we care about four things: 1. Customer service 2. End user experience 3. Ability to create and manipulate reports 4. Price point In my experience working with a number of HRIS and payroll providers, Centrally HR is best in class. Cons Nothing - we've had nothing but positive working experiences in our partnerships. We normally dread the transition process - this was seamless with CHR Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Centrally HR User Interface, cost, demos, sales experience Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Cost, customer service, reporting functionalities within the HRIS suite Review Source KS Karole S. HR Director Restaurants Used the software for: 6-12 months ### "4Rivers loves CHR" May 8, 2025 5.0 We transitioned from Paylocity (who we had been with for 2 years) to CHR almost a year ago. The transition was very smooth, and they took care of almost all the data extraction and reports they needed to get set up. Their entire implementation team was professional and wonderful to work with. Since then, their service team (and our service person in particular) is always there for us and we have zero complaints. (That doesn't mean we haven't run into some stumbles - but they've always addressed our concerns very quickly and to our satisfaction.) Pros HUGE flexibility with creating whatever report you want; and if you have any stumbles, their CBIZ team is very helpful, responsive and friendly. Cons That there's no "onboarding"/limbo/waiting room for newhires. Once you make the offer, they're in and "active" essentially, even though they have not completed their newhire paperwork or I9, etc. Then if they don't actually start, it makes for some confusion. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Centrally HR Flexibility and promised service - which has been delivered as promised. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Mostly because of an API that Paylocity sold to us as part of their package - that we need for payroll (time punches), that never worked as it needed to, and their subsequent refusal to manage it. Added to that, there were many times when our service reps did not respond to issues for literally 2 weeks or longer - by the time they responded, we had either found a work-around and/or I didn't even remember what they were referring to - so much time had passed. Review Source rV ryan V. CFO Wholesale Used the software for: 1-2 years ### "positive CHR experience from small (50 employee) company " March 26, 2026 5.0 great experience, payroll is more efficient process than when we cut over. working on various upgrades and smooth process so far. Pros direct support, consistent account manager. good responsiveness and communication, would generally recommend. Cons software reporting is tricky at first, but you get used to it and now I love it. monthly fees seem higher than i'd expect, but they might be completely in line with industry, we haven't price shopped them in years. Review Source VB Veronica B. Human Resources Alternative Medicine Used the software for: 6-12 months ### "Human Resources" March 26, 2026 5.0 It has been great! Easy for me to use. I can go on the videos if I have questions. It helps to see who has clocked in for the day Pros Easy to use. And customer support helps. Employees can check their time and view time off. They schedule time off. Cons No signature on app. Not easy for the employees to download. Gps helps find out where our staff is located. Review Source KK Kathleen K. HR Generalist Hospital & Health Care Used the software for: 6-12 months ### "Exceptional HR solutions!" January 3, 2025 5.0 Excellent customer service, excellent software experience Pros Customer support; easy to filter reports Cons There is nothing that I would say that I don’t like Review Source LH Lisa H. Branch Operations Manager Financial Services Used the software for: 6-12 months ### "Branch Operations Manager" June 28, 2024 5.0 Pros Centrally HR has streamlined our payroll and HR process. It is very user friendly. Cons I do not have any negative feedback: the system works great! Review Source CP Catherine P. Administrative Assistant Client Concierge Construction Used the software for: Less than 6 months ### "So Happy We Switched to Centrally HR!" March 26, 2026 5.0 Our experience has been great, and we couldn't be happier. They answer all questions promptly, help find solutions to needed resources, and are always welcoming, nice, and pleasant to work with. Pros Ever since we switched to Centrally HR, our employees and management have commented on how easy the HR and Payroll platforms are to navigate and use. The customer support is excellent! They respond to questions quickly, with proven solutions for what is needed. They have great team collaboration, value for the money, and everything we need as a company is found on one organized Company Hub platform. It's fabulous! Cons Sometimes it is not easy to find certain needed reports, and having several different paths to find information can be overwhelming. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The product didn't align with our needs and was too hard to use and manage. Review Source CR Cavalene R. Controller Consumer Goods Used the software for: 2+ years ### "CBIS/CHR is the BEST" March 18, 2026 5.0 We love the monthly training sessions they have to keep us up to date with State and Federal reporting and current changes to the software. Pros The set up at conversion went so well with no problems. The consistent quick response with support makes our payroll days run smoother. Customer support provided the perfect spreadsheets to upload the payroll time and that was the best. We are continually wanting new reports and processes, and they are always willing to help. The Bi Weekly time entry is so easy to adapt to that was another plus. Cons We had some interface issues that were promised but they were not able to do but did help with a manual work around. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Better service and ease of use and cost of use. Review Source MV Maria V. payroll and retirement administrator Construction Used the software for: 2+ years ### "Centrally for payroll" April 9, 2026 5.0 It's been a positive experience overall. Even the transition in the new features we added to our plan- the training process was outstanding. Pros Centrally HR has a great support team. I have to say the account managers are a pleasure to work with and get back to me in a timely manner. Cons I honestly don't have much to say here. We are only human and everything comes with it's own hurdles but I don't have any bad enough experiences to say there is something negative. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Centrally HR Centrally was offering everything I was looking for I just didn't know to what capacity until I started asking questions. Review Source DB Darlene B. Accounting Manager Machinery Used the software for: 2+ years ### "Views on our Long Time Payroll Service SHR " March 26, 2026 5.0 Overall it is quite good. I calls from other payroll services but I tell them we are happy with CHR. Pros Excellent customer support. Both by email and by phone when it is an emergency. Always adding to the HR functions which is helpful. Cons I still have not mastered the art of creating reports but my HR colleague does it quite well. I ask support to create what I need frankly. The way the PTO appears on a pay stub can be confusing. Review Source SH Susan H. Human Resources Director Furniture Used the software for: 2+ years ### "Centrally HR - updating and adapting for your needs!" March 26, 2026 5.0 I think I learn something new just about every week. Why? That's because they are always updating and adapting to the ever-changing world of payroll and human resources! The video tutorials are really awesome! Pros We've been with Cbiz and then Centrally HR for about 20 years now. I've been asked to switch vendors many times, but we have stayed loyal because their customer service and ease of use make it a no-brainer. Cons Sometimes I'm a bit overwhelmed with exactly how much is on there. I probably only use 30% of the site because I'm just not familiar enough with all of the ins and outs of it. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Centrally HR We were already using Cbiz, and it just seemed like an easy transition. Review Source AK Alexandria K. Financial Administrator Law Practice Used the software for: 6-12 months ### "Financial Administrator" March 18, 2026 5.0 Wonderful! We have never experienced this level of ease, this amount of abilities in one program, or such wonderful customer service and patience. Pros The customer service is far superior to any platform we have used previously. Our questions are answered quickly and are actually solutions to problems. Cons Recruiting integration with Indeed. Indeed is terrible and there isn't a great solution in place when they deny a posting in CHR. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Centrally HR The customer service and the product matched several needs. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor was terrible. Customer service became non-existent and payroll had errors we had to work around. Review Source BS Becky S. Payroll Manager Accounting Used the software for: 6-12 months ### "Best support of any software I have ever used." March 18, 2026 5.0 I wish I could move all of my accounts over. Your support team is very knowledgeable. The software has so many capabilities. I have been amazed at complex certified payroll hours can be when weekends, holiday, and hour the hours are tracked. Pros The support is amazing. Their team responds quickly. If my support person is out, another team members gets back to me. Cons Nothing, it is very good software, and great support. I have never been given bad advice from support. The support people understand the system. Review Source KL Kerri L. HR Manager Human Resources Used the software for: 2+ years ### "HR Manager" April 7, 2026 5.0 Excellent! The software platform and team make the experience the best. Team is accessible in many ways to get a resolution or help. Pros The CBIZ team and platform is easy to do business with the software is easy to use, customer support and resolutions are quick and responsive. The team assigned to your company is personable and easy to collaborate with. Payroll portion is easy to use and offers useful reports to manage financial reporting and comparisons. Cons I have no cons for Centrally HR. The software continues to grow and offer new reporting and people management items. Review Source MM Monica M. Human Resources Manager Warehousing Used the software for: 6-12 months ### "Eze-breeze review" March 18, 2026 5.0 Centrally HR has been a strong partner in supporting our HR operations, especially during our transition as a new organization. The platform has helped us streamline processes, improve data accuracy, and maintain compliance. The team has been responsive and supportive, making implementation and ongoing use smooth for our organization. Pros The customer support is excellent. The system is very friendly to navigate, and the app is interactive witch is of a lot of help to our employees. The payroll portion of the system is very straight forward and easy to navigate for the payroll administrators. Cons While the platform has improved operational efficiency, reporting navigation remain an area for further development. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Our company is a spin-off of another corporation. Review Source SK Susan K. Accounting Manager Staffing and Recruiting Used the software for: 6-12 months ### "A big thumbs up " June 24, 2025 5.0 Although I have been with them for a short period of time, I can say my experience with them has been wonderful. Pros The system is extremely easy to use and everyone is extremely helpful. As soon as I enter a ticket for help, I get notification that the ticket was received and within a short period of time, I have my representative emailing me with resolutions to my problems or answers to my questions. The Tax Team is on point and so is the rest of the specialty teams. Cons I do not believe I have any Cons at this time. I cannot speak for my HR department for onboarding procedures, but I did ask my director last week and she said she would like to stay with them and not move to another program. Review Source HW Heidi W. Director Insurance Used the software for: 1-2 years ### "Change to a better HRIS experience!" June 5, 2025 5.0 A+ experience! The system is very logical. The customer service is top-notch. I highly recommend CBIZ and Centrally HR! Pros Implementation was easy, benefit platform much better than previous HRIS, vacation time transition from year to year is 100% better than any previous HRIS I've used, intuitive platform with multiple ways to accomplish tasks, I can actually use the performance management within this system as opposed to previous HRIS's, easy to use and very responsive customer service! Cons It was difficult to come up with anything to say here. Something small is when I have an open position, and I have an internal candidate, I can't "hire" them into the roll to show that it is Closed and Filled. We can only close the req and transfer the candidate separately. So, for historical purposes, I can't easily see when reviewing reqs if it was closed because we hired internally or because we just closed the req for another reason. This is very minor, however. I've had a couple times where something was set up and then for some reason it "broke" and wasn't doing what it was before. These were easily and quickly corrected for me. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Better customer service, much more functionality for the same price Review Source JH Jenny H. Executive Administrative Assistant Education Management Used the software for: 1-2 years ### "CBIZ Payroll Only" June 9, 2025 4.0 The experience was rough at first, I was constantly making mistakes as I didn't understand the tool. There were times that I would get frustrated with our representative because he wasn't giving me clear instructions on how to do things. But after time I have gotten used to the tool and I think me and our representative understand each other better, so it has been running pretty smooth. Pros We only use Centrally HR for payroll. Now that I have been using it for some time and have figured out the ins and outs, I enjoy using it. This is our first payroll tool, so I really have nothing to compare it to. Cons Until I got the hang of the tool, I didn't like it, I was constantly making mistakes. But after working with our representative, I have grown to understand it more. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Centrally HR We already use CBIZ for another part of our company. Review Source CO Cathy O. Operations and Compliance Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Operations & Compliance Manager" July 8, 2025 5.0 This is by far the best payroll processing software I’ve used. The portal is user-friendly and easy to navigate. I truly appreciate the team’s quick and efficient communication—any issues or questions I have are resolved promptly. Pros The portal is incredibly easy to navigate. Payroll processing is simple and efficient, with clear instructions that save us time. Generating reports for our monthly reconciliations is also quick and hassle-free Cons The search function doesn’t always return the specific information I’m looking for. Adding user manuals or guides to the portal would be extremely helpful Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) While the software met basic expectations, I found the communication—particularly with our account manager—to be inconsistent. Issues often took a long time to resolve, which was frustrating and impacted our overall experience. 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