# Page 11 | Apptivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Apptivo the right CRM solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228915/Apptivo/reviews --- Apptivo 4.4 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Apptivo ## Showing most helpful reviews Showing 251-275 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BN Brooke N. Kitchen Designer Architecture & Planning Used the software for: I used a free trial ### "Kitchen Designer" May 16, 2022 5.0 The customer service has been great so far Pros It is very customizable, we can customize this to work fro us rather than our process to work for the program Cons not dummy friendly, there are almost too many options. Review Source Thierry O. Marketing and Advertising Used the software for: ### "Great and simple CRM, awesome and fast support." October 31, 2014 5.0 I just installed Apptivo throught my Google Apps account after testing out a couple more CRMs that were lacking important functionnalities and so far I am impressed. I was previously using Insightly, which is also a great CRM by the way, but it lacks too many functonalities and the chat support is weaker in my opinion. I greatly recommend that CRM/mini-ERP for your management needs. Pros Awesome, friendly and fast chat support directly from the app! Handful of functionalities and options Really affordable for a multi user environment Great flexibility Lot of filters Great search function App store to get more plugins Cons GUI needs a bit of tweeking to be more appealing Tends to be a bit slow some time The Ledger app needs a lot of improvement, it is not enough mature as of now to replace Zoho Invoice to track my expenses and generate taxes reports. Review Source LR Laurie R. CEO Education Management Used the software for: Less than 6 months ### "Review" March 24, 2021 5.0 Brilliant support and will help with any issue all hours, great tutorials Pros Very simple to set up and use, has the best Office 365 sync on the market (that I have tested) in the budget CRM range Cons All the settings to get the Office 365 sync working, has some missing features, like email read receipt, Has a very basic GUI Alternatives considered [Nimble](https://www.capterra.com/p/123032/Nimble/) Reason for choosing Apptivo Nimble was a better choice for me, however the Office 365 sync function in Nimble can sometimes take hours to update, so it i snot a real sync, more of an update at period times, it was advertised as sync Review Source VR Verified Reviewer Member Board of Directors Used the software for: 6-12 months ### "Really easy to use and helpful to our goals!" May 4, 2018 4.0 Pros I love the way we can easily streamline our contacts across employees. Apptivo was easy to use and a great solution. Cons Adding new contacts was sometimes time consuming with multiple tabs, but once you got the hang of it it was ok. Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! I am sorry to hear about the problems you faced and we are looking into that now. Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo TS Teitur S. Owner Human Resources Used the software for: Less than 6 months ### "Best value for money" October 22, 2020 5.0 Does everything I need it to do for a great price Pros Support is excellent even if you are a small user, spending 10$ a month. E-mail tracking and communication tracking as well as the electronically approved quotes are great Cons Can feel a bit clunky at times, not everything is customizable but it's easily possible to work around the quirks Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Apptivo Price/Value ratio Review Source IA I.A.J A. Office Assistant Retail Used the software for: 2+ years ### "Reviews " February 26, 2021 4.0 very good Pros Easy to use and customer service is good Cons Inventory should be customized or customer can design it Review Source AH Andrew H. Director Business Development Capital Markets Used the software for: Less than 6 months ### "Would recommend Apptivo to any person" March 30, 2020 5.0 Excellent experience. We will primarily use it for lead nurturing and project management. It will be a great tool to keep all the records accurate and see them go through different stages. Pros The ease of use. The software we tried previous to Apptivo was too complicated, not user friendly and klunky. This was exactly what we were looking for. From the first day with \[SENSITIVE CONTENT HIDDEN\], all the way through with \[SENSITIVE CONTENT HIDDEN\], it was seamless and easy to use. All the staff at Apptivo was friendly, easy to work and RESPONSIVE!! Cons There are a few places where if you put it in one place, you have to put it in additional places, where you may not have thought of. Reason for choosing Apptivo We found them through internet searches and gave them a try. Switched from [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) The other tool was too complicated. Review Source MM MUHAMMAD M. BD Executive Strategy Department Construction Used the software for: Less than 6 months ### "About Graphical presentation " July 27, 2020 5.0 it is a great experience with apptivo. we have about 6 divisions and multiple Business Units which were never centralization not it has been centralized for our Sales team and every one can see their targets and actual results. specially table reports, dashboard reports win analysis, lost analysis etc. Secondly, I'ld must share the efforts of \[SENSITIVE CONTENT HIDDEN\] (Project Manager) she did grate work and dedicated works during COVID-19, with limited access. \[SENSITIVE CONTENT HIDDEN\] who supported \[SENSITIVE CONTENT HIDDEN\] at back end and some time directly on front end. They opened all mode of communication during hard time of COVID-19. Pros Customization, Ease of use, dashboard reports, summary box. table reports Cons Some graph can be enhanced, like PIE graph, values on Graph, Printing of reports from web page. extraction of graph directly from web page. Under dashboard speedo meter graph, there might be some other graphs as well on front / landing page as dashboard summary with different dimension. Reason for choosing Apptivo Apptivo have edge on quality, ease of use and for dashboard reporting. Review Source AD Alicia D. I.T. Supervisor Professional Training & Coaching Used the software for: Less than 6 months ### "Very happy with the software and the support team" July 10, 2020 5.0 Apptivo relieved so many frustrations I had with other sites! Pros The Apptivo software is so customizable, it fits every aspect of our business. The development team was so in-tune with our needs every step of the way and worked so hard to make sure the CRM looked the way we wanted it to. Cons While I love all of the Apptivo features, the software is so robust that it's a little difficult for our employees who aren't as tech savvy to learn. However, the support team trained us and provided materials to help us learn. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Apptivo It was more affordable and included the development team, training, hyper care as well as email marketing. Review Source LB Luke B. VP Food Production Used the software for: 2+ years ### "Great customer support" February 7, 2022 5.0 Very good entry level CRM. Great customer support view the chat as well. Always solves my issues. Pros Very basic software but easy to customize to fit your needs. Cons Projects could be streamlined a bit better Review Source BS Brian S. President Professional Training & Coaching Used the software for: 2+ years ### "Project Management" December 7, 2020 4.0 It has been a learning experience and I am getting used to it now. Pros The Project Management feature. I have other people who could use the CRM Cons All columns do not sort and now auto numbering for Projects Reason for choosing Apptivo The cost is reasonable for someone in start up mode and you can customize it quite well. Review Source VR Verified Reviewer Founder & Managing Attorney Law Practice Used the software for: Less than 6 months ### "It's a good start" August 29, 2018 3.0 Pros It could handle everything that I threw at it. Cons I did not like the user interface. For me that was a big drawback, but I am sure it will be no big deal for others to overcome. Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users and it's great to see that reflected in your review. I am sorry to hear about your dissatisfaction of our User interface, we are currently working towards improving our user interface. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo OE Olly E. Senior Researcher Sporting Goods Used the software for: 6-12 months ### "Flexible but a little slow and complicated" August 23, 2019 3.0 Positive, still learning how we will apply it correctly but happy so far that we will be able to use it to achieve exactly what we want to. Pros The flexibility of the software is great. Couldn't find any other software that can do everything we wanted. Cons It can be slow moving from window to window and the functionality options aren't always clear. The support is great at overcoming the second issue though Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Copper](https://www.capterra.com/p/141642/Copper/) Reason for choosing Apptivo The flexibility of the software Review Source RS Ramzy S. Head of Sales Information Technology and Services Used the software for: 6-12 months ### "Product is decent but it's got a long way to go" August 11, 2020 3.0 While the product has still not reached its potential, the customer support has been very, very good. Thanks to \[SENSITIVE CONTENT HIDDEN\] and team who were available throughout the implementation journey Pros It's got a ton of features and they don't charge extra for using more features Cons Many features could be improved. The reminders don't work very well, there are no email reminders. Also, currency tracking is not built. Reports could be way better Review Source MC Michelle C. IT Software Support Food & Beverages Used the software for: 6-12 months ### "Apptivo CRM Review by Administrator" August 2, 2022 4.0 Pros It is easy to see how things are linked and to insert information needed Cons There isn't a consolidated view of what a specific staff member has access to and the data sets / triggers that they are included in. Review Source PH Philip H. Finance Director Events Services Used the software for: 1-2 years ### "Customer support" April 20, 2022 4.0 Pros As a SME with no in-house IT the Apptivo customer support is first class. Particular mention to Karthick for his continued excellent, prompt and knowledgeable assistance as we develop our Apptivo CRM. Cons So much functionality, not enough time around day job tasks to move our development forward as quickly as we would like. Review Source JM Jeffrey M. CFO Retail Used the software for: 2+ years ### "Solid option!" December 16, 2022 4.0 Pros Does the simple stuff well. Lead tracking, etc works wonderfully and doesnt overdo it. Cons Some integration issues, but lots of help from their support team. Review Source DG David G. President Construction Used the software for: 1-2 years ### "Apptivo - beyond expectations" November 9, 2021 5.0 Pros It's easy to use; intuitive. When I get stuck customer support is almost immediate and always very helpful. Cons Nothing comes to mind. it meats all my requirements. Review Source JS Joel S. Principal Used the software for: Less than 6 months ### "Great Support and A Wide Variety of Capabilities" May 1, 2018 4.0 Pros It's simple to set up, straightforward to use. Many features that in other systems are "enterprise-only" are available to all users. The support team is ALWAYS available by chat with quick and straightforward answers. Cons Some of the features I really looked forward to had been deprecated. Integration with Office 365 at this point is just a kludge mail option that has Aptivo mail as a passive receiver of email -- not a real 2-way IMAP client. No direct people sync exists for O365, and there's not yet an IFTT or Zapier connection (although there IS a robust API published). Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! I am sorry to hear about the problems you faced and we are looking into that now. Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo JS Jacquleyn S. Marketing Director Financial Services Used the software for: Less than 6 months ### "Apptivo Review" August 9, 2022 5.0 Excellent! \[SENSITIVE CONTENT\] was wonderful and completed what needed to be done and worked with his programers to resolve it. Pros Ease of use when the design was finished and I had conveyed what was needed to accomplish our goals. Cons It is just fine once all was configured Reason for choosing Apptivo Ease of use, and overall team effort provided by Apptivo Review Source RM Rafael M. BDM Telecommunications Used the software for: 6-12 months ### "Apptivo Support" November 7, 2022 5.0 Pros The easy way to manage the sales forecast. Cons Maybe automatic link to O365 without going to the administration microsft responsible. Review Source TK Tomáš K. owner Information Technology and Services Used the software for: 2+ years ### "Cloud CRM with a lot of extension modules and exceptionally supported" February 25, 2020 4.0 Pros \- great and usefull support - number of extension modules, far beyond a standard CRM Cons \- nothing - sometimes the reaction time of the application Reason for choosing Apptivo \- cloud solution - a lot of extension modules over a standard CRM solution - great online support Review Source VR Verified Reviewer Sales Manager Plastics Used the software for: Less than 6 months ### "Apptivo is a great value. " September 27, 2018 5.0 I replaced ACT with Apptivo. Apptivo does so much more. The cost is lower so I have been able to give licenses to more users. The change has been good for us. Pros I like the large variety of applications the software is able to do. Cons As with any new software, learning takes time. Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo SG Sarah G. Consultant Food & Beverages Used the software for: 6-12 months ### "Scotland Food & Drink feedback" July 7, 2021 4.0 The service provided by \[SENSITIVE CONTENT\] has been outstanding - they are always on hand to help and understand the things we are trying to achieve and they do this with a great amount of patience - they are a huge asset to Apptivo Pros The system allows for a lot of customisation which is great - it is quite complicated to learn and this takes time but once you do understand the back ground to the software you can see its real potential Cons I find that the you tube videos and guides dont necessarily show me well how to do some of the more complex things such as setting criteria, creating cross ap reports and lists Review Source PM Pat M. President Construction Used the software for: Less than 6 months ### "Simple Settings Issue" February 22, 2022 4.0 Setting up our simple workflow with customer and contact management. Pros That it has the capacity to be anything I want it to be. Cons It's a longer learning curve than expected but still worth it. Switched from [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) More features and more customization. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.