# Page 15 | Apptivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Apptivo the right CRM solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228915/Apptivo/reviews --- Apptivo 4.4 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Apptivo ## Showing most helpful reviews Showing 351-375 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Britni C. SVP Health, Wellness and Fitness Used the software for: 1-2 years ### "Good software" December 6, 2021 5.0 Pros Inexpensive, easy to use, easy set up accomplishes what we need to use our CRM for Cons Sometimes when using mobile app, it takes a little while to update the calls entered Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing Apptivo pricing Review Source MN Marc N. N/A Religious Institutions Used the software for: 2+ years ### "Great Support" December 23, 2020 5.0 Pros Though we use only a very limited set of Apptivo's features for contact management, we had a great experience with their tech support team. They were always available on chat and reactive in undestanding and fixing the problem. Features and speed steadily improved over the years. Cons The menu navigation is sometimes a bit confusing, but it's balanced by clear description once you identify the proper menu. Review Source VR Verified Reviewer Projectmanager e-commerce Used the software for: ### "Satisfied user" February 22, 2015 5.0 I am using Apptivo little over 4 years now and I am still very satisfied. In all fairness I have to say that I don't use all features that the program has to offer. However, as a basic user I get a very easy to use and complete program and with a very goom correct and fast support as cherry on top of the ice-cream! Keep up the good work guys! Pros Stable and easy to use program, very good support (chat or screen takeover) and more features that I need. It's a cloud solution so wherever I go, I can acces my administration. Cons Maybe I could use some more flexibility in designing my invoice templates. Review Source Cynthia A. Analista de producto Used the software for: Less than 6 months ### "Usefull for start ups " June 13, 2018 5.0 Pros It is affordable for all business. You have access to a 24 hours support. It has a great mobile app from where you can control everything. It can be related with OneDrive. Cons The interface sometimes gets stuck and it takes a little time to come back. It doesn't have a initial tutorial to learn how to use all the features. Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. I am sorry to hear about the problems you faced and we are looking into that now. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo AP Anastasia P. Director of Product Management Information Technology and Services Used the software for: 6-12 months ### "CRM solution for business" August 29, 2020 5.0 In general it is very usefull app. It brings accounting and project management into one system. Pros Easy to set up and start to use. Has very good customization. Suitable for small business and at the same time it can grow as the business expands. Cons Some errors happened during updates. Couple times it happened that the programm responded very slow. Review Source Gabby S. Digital Project Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Apptivo review" October 14, 2020 5.0 Pros Easy to set up and good value. Good support too. Cons Unsure yet its early days. So far no issues. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) To get extra CRM capabilities Review Source RM Ronda M. Account Manager Online Media Used the software for: 1-2 years ### "Exceptional customer service" April 7, 2020 5.0 I have been very satisfied with Apptivo. Their customer service is exceptional. Pros It is pretty easy to use. Tutorials and resources are great. Customer service is acceptional. Cons Email templates. Need more of a selection. Review Source VR Verified Reviewer Writer/Developer E-Learning Used the software for: ### "Great Apps. Big Help with Prospecting!" November 26, 2014 5.0 I use the prospecting apps and they're time savers! It's nice to have all the information in one place. Another thing I like is you only use the apps you need, but if the need arises, the other apps are there, offering an all-in-one business solution. Glad I tried Apptivo over more expensive options. This has great value and the customer service is awesome! They answer right away so you can solve your problems quickly and keep the momentum going for your marketing efforts. Highly recommend! Pros Easy to Use Extensive Help Guides Great Customer Service Free to Start Using Reasonable Upgrade Fees Cons Takes Time to Learn Apps Review Source BG Becki G. Sales assistant Retail Used the software for: Less than 6 months ### "Disappointed " July 22, 2022 3.0 Everything takes longer to do that previously Pros Data storage in correct way ,meeting law requirements Cons Hard to use , no easy to edit to suit multiple users on the calander . Long winded to book jobs in . No tailored enough to suit both sides of the business . Complex to understand . Only suites the simpler side of the business. No formal training provided to main users . Slow to load screens Review Source MF Melissa F. Director Financial Services Used the software for: Less than 6 months ### "New Apptivo user" July 29, 2021 5.0 This will be a great CRM tool for our company. Also, every representative we have worked with at Apptivo has been helpful, professional, and great to work with. Pros The functionality for the cost and the ability to customize everything. Cons It seems a little difficult to customize things, but I will learn with time Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost Review Source NK Nicole K. DOS Executive Office Used the software for: Less than 6 months ### "Comprehensive, customizable and good customer support" April 7, 2020 5.0 I'm still setting the system up for company use, and though the set up seems a little laborious, I believe it will be great. Glad there has been customer service available for questions any time I've reached out. Pros I have to admit I'm not what you would call a "techie" so I've been swallowed up in tutorials and customer service chats to get our system customized for our uses. Today's assistance was exceptional, \[SENSITIVE CONTENT HIDDEN\] jumped on a screen sharing zoom call to walk me through some of the areas I was stuck and it made a world of difference. Cons We chose this CRM because of all the features, a good phone interface, price point and ability to customize. Customizing it feels a bit complex and not as intuitive as it could be. Review Source VR Verified Reviewer Director Of Recruiting Used the software for: 6-12 months ### "I use it for my career counseling business" May 1, 2018 4.0 Pros It can track almost everything I need tracked - ie., customer information, invoices, scheduling, payment, Cons Ease of use - I feel it is not completely user friendly. The gui is difficult to figure out and there are not enough links. Also, it is not easy to manipulate a screen or generate a personalized report. Review Source FH Fred H. President Machinery Used the software for: Less than 6 months ### "CRM Software" August 31, 2020 5.0 Excellent software and great support Pros Cloud-based. Very customizable. Clean interface. Cons None at this time but we've only used the product for a few months Review Source LL Lisa L. Director of Recruiting Information Technology and Services Used the software for: Less than 6 months ### "Apptivo Review from Recruiting" September 6, 2022 3.0 The team we worked with at Apptivo was very responsive. They met their commitments on time. They have been a pleasure to wrok with. Pros Working with the Apptivo team to move our data from Sugar to Apptivo was a good experience. I haven't used the software enough to comment on what I like most about it. Cons I wish it was more of an applicant tracking system. I need to be able to search on Tags. Reason for choosing Apptivo I don't know. Review Source AJ Al J. VP Medical Devices Used the software for: Less than 6 months ### "Choosing a CRM" April 19, 2022 4.0 Our experience with Apptivo has been pleasant and smooth in operating. The folks while support is in another country has been accommodating and relatively easy to deal with. They are a good group to work with and have patience for even the most "green" CRM users. Pros I like that once you become familiar with the various CRM features it is very customizable to the way you business operates and functions in the real world. Also, Apptivo does a nice job of helping with certain customizations during the setup phase. Cons Just a lot to learn in the beginning as with any CRM. While it may be intuitive for some for those who are not CRM experts it can be tedious to customize and learn the functionality. Review Source aP angelica P. Office manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Customization is amazing" September 20, 2018 5.0 Pros I love that we can customize forms and everything how we want. Everything has worked great and easy to use and teach employees. What we love the most is the android feature where we can find nearby customers in whatever area we are out in. Cons Customer service sometimes does not understand fully what you are trying to say but they eventually do and resolve your issues Review Source GS Gary S. Owner Marketing and Advertising Used the software for: I used a free trial ### "Apptivo-new user" January 20, 2020 5.0 So far as a new user it was easy to modify the fields. Interfacing with other programs has been a little difficult but \[SENSITIVE CONTENT HIDDEN\] at Apptivo has provided very good support and patience. I wish there was a way to save mapping imports to reuse and to be able to decide what fields are mandatory and not. I also think all of these CRM programs would be wise to have help messages that can be turned on and off to better describe actions and options. Once a user is experienced these help fields could be turned off. Many of the users in the field who update CRM's are not used to the nomenclature or cloud aspects of the new CRM. Over my experiences ae good but it does require a time investment. Pros Flexibility, Cloud based, Support so far, Integration capability, Cons Lack of help fields and descriptions within the software. Review Source iK ilyse K. Lead Consultant Used the software for: ### "Excellent Google Contacts Sharing" April 3, 2015 5.0 I found it so easy to get up and running with integrating Apptivo Contacts sharing in our Google Apps domain, and received excellent, prompt and friendly support using the chat window or email. I am only in the early stages of using Apptivo, but a quick tour of what is available is very impressive upon first sight. I will come back and post another review for the other Apptivo apps as I have a chance to get to know them better. I am so happy to have discovered Apptivo after spending untold hours trying to get Insightly to work for our contact sharing needs, but getting started with Insightly was like mud wrestling an eel and email support responses took a day, sometimes more. Unlike Insightly which requires you to export your contacts from Google, then do the field-mapping yourself (for dozens and dozens of exported columns) to target fields in Insightly, Apptivo just imports directly from Google Contacts and even creates Categories that correspond to your contact groups. Then those same contacts (and their groups) are shared out to co-workers or others who you specify. The interface is very clear to use and very functional and is an attractive user experience, yet not littered with eye candy nor "gamification". This is a solid business environment, not boring but not overdone either. More details to come as I become qualified to add them. Review Source BA Brooks A. President Business Supplies and Equipment Used the software for: Less than 6 months ### "Great app, great service" January 6, 2021 5.0 Very good. We are a new user, but so far, so good. Just now discovering all the capabilities. Pros This is our first CRM in this business, but I and my sales team have used others and Apptivo is by far the best, most feature-filled and easiest to use. But beyond that, I have to say that Apptivo has the best customer service of any online organization I have ever encountered since the digital age begun. Cons No real cons encountered yet. Just a lot to learn to make it useful. Reason for choosing Apptivo Better looking product, better pricing. Bad experience with a couple of trials and previous bad experience with Sales Force. Review Source PA Pomai A. Office Manager Hospitality Used the software for: 1-2 years ### "Best IT people I worked with" October 3, 2017 4.0 I think after we get all the kinks out, it will be just fine. Pros The support staff is the best. From now on I will only ask for them. Fixed all my problems that took one day, others tried for two weeks and I never did get a response on anything I needed help with. Cons Other IT support agents would not be able to help me. They never let me know if they tried to fix anything. Review Source OC Olga C. Partnerships and Engagement Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great software, great value for money" November 25, 2021 5.0 Apptivo helped my organisation create a central system for accessing information about our wide network of contacts and organisations, and helped the team to streamline project management processes. Pros Apptivo is a user-friendly software for managing information about stakeholders and organisations, with great functionality for segmenting stakeholders, project management, and integration with other applications like Slack. Cons Any functionality issues were quickly resolved by the Apptivo team. The event management functionality could be expanded beyond creating target lists and email campaigns. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Capsule](https://www.capterra.com/p/124041/Capsule/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Insightly](https://www.capterra.com/p/130671/Insightly/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Apptivo Apptivo has similar functionality to some of the more expensive products like Salesforce and Insightly, for a fraction of the price. Review Source RL Rick L. Vice President Financial Services Used the software for: Less than 6 months ### "New to the CRM game" September 30, 2021 4.0 Too soon to tell Pros It combines several tools into one. Pipeline tracking seems to be good. Cons Language barrier when working with implementation team. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Apptivo Features and price Review Source SP Saijal P. CEO Financial Services Used the software for: 1-2 years ### "Don't Use Apptivo if you don't want to be scammed" January 10, 2023 3.0 Technical support was terrible. I don't appreciate being scammed. Pros I liked most of the features although basic Cons I was charged and then harassed for more money and when I didn't pay they locked me out of my account. I've asked repeatedly to be refunded for the several months I couldn't use the program but I've received no response. Please find another CRM if you don't want to be scammed. Review Source DL Donovan L. Economic Development Manager Government Administration Used the software for: Less than 6 months ### "Functional, Customize-able, Affordable, and Easy to Use Platform" July 31, 2019 5.0 They have been great at answering questions and helping us customize the platform to meet our specific needs. Our CRM web forms are 100% tailored to our operations. We met with nearly a dozen providers and they stood out as the best option and value by a long shot. Pros High level of customization, good customer support. Cons No major cons with product. Like anything, it takes some playing with to get used to but is generally very simple and intuitive which suits us perfectly. Reason for choosing Apptivo Level of service, customization, and ultimately, value. Review Source Response from Apptivo August 21, 2019 Hello Donovan, Thank you for taking the time to post this review! We're glad to hear that you're happy with our customization ability and our support team. We are so thrilled to have you on board! Again, thank you so much! Team Apptivo RM Rebecca M. Director of Marketing Renewables & Environment Used the software for: 6-12 months ### "Easy to Use CRM " June 11, 2020 5.0 Apptivo allows to keep all of our lead and client information in one easy-to-use place. There readily available customer service team makes fixes issues or navigating challenges much easier. Pros Apptivo is easy to use and the customer service is excellent! Cons We've had no issues so far that couldn't be addressed through faq articles or customer service chats. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.