# Page 16 | Apptivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Apptivo the right CRM solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228915/Apptivo/reviews --- Apptivo 4.4 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of Apptivo ## Showing most helpful reviews Showing 376-400 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Steve H. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Nice Product for the Money" October 28, 2021 5.0 Very good experience thus far. Pros This platform is user friendly and is cost effective. Cons Possibly shorten the length of the screen shots to where you dont have to scroll down Reason for choosing Apptivo n/a Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was too complicated for me and expensive Review Source VR Verified Reviewer CEO Hospital & Health Care Used the software for: Less than 6 months ### "Responsive customer support" November 12, 2020 4.0 I really like this software. Our team is using is every day. Pros Apptivo is highly configurable to our needs. Cons There is a learning curve associated with configuring this software; but there are many great articles and instant customer support. Review Source GG Gretchen G. Systems Administrator Insurance Used the software for: Less than 6 months ### "User-friendly, customizable CRM that can scale with us!" September 6, 2019 5.0 We were in so many different platforms and apps and I wanted something that could integrate with various cloud apps and automate several processes so we could do more without having to switch apps. Apptivo is very robust, yet fairly simple to configure and implement and when it wasn't simple for me, their team was right there with chat, calls, screen-sharing, whatever I needed to get the job done. Outstanding CS! Pros The UI is very user-friendly, it's completely customizable for our industry specifics and the customer support has truly been world-class! Cons At first, it was slow in responsiveness, but after their support team cleaned up some things for me and helped me re-configure some automations more efficiently, it's nice and quick now! Review Source VR Verified Reviewer Executive Office Used the software for: ### "Top Notch!" December 18, 2014 5.0 The app is perfect all around for small business. The application's options are great and has something for any small business. Integrated with Google. I literally can log calls, set up sales orders, work orders, make appointments, track and update inventory automatically, track leads, estimates, staff work on site time, load photos/documents from another source and so much more all by myself. Our company is a small business however, rapidly growing. We do everything via paper so this has improve our efficiency a great deal however, keep cost down on overhead as this does easily what you could hire 3 full time people do by hand. Pros Many choices to pick and choice from at any level of account. Free version you get more than any other company offers. and as you upgrade...it gets better and better. Customer Service is awesome! Cons It can be slow at times to go between each section tab and loading Some stuff does not update automatically, must be done manually. Review Source sK suresh K. Director Computer & Network Security Used the software for: Less than 6 months ### "I am new user , i found the software is good for end to end management. I" November 9, 2020 5.0 Overall is very good and I am using this for my day to day operation. Pros I liked the software since it gives all the feature that is required for small business as well as medium business. we are a small business and it helps us with our day to day operation Cons We need little hand-holding to get familiar and fine-tune with our requirements. My suggestion is that the remote support during initial days on zoom would be really helpful to get a better customer experience. Review Source CS Charles S. Business Development Manager Computer Hardware Used the software for: Less than 6 months ### "Why Apptivo CRM" December 27, 2018 5.0 Incisive. Problems solved for Customer relationship management for my company- TIMELINE SOLUTIONS. Pros Customization of fields simplified and very elaborate, customer support at finger tips..readily available; I think getting what combines all the functionalities that Apptivo offers in the market am yet to gte except for the giant ERP systems..not a CRM. We are definitely going to recommend Apptivo anytime Cons From the trial version to activated one, I interacted with the solution and couldn't find any down side given the nature and scope of our requirements. Review Source Response from Apptivo January 2, 2019 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo HP Heather P. Business manager Management Consulting Used the software for: 6-12 months ### "Good CRM for Value" October 23, 2019 5.0 Great to keep track of projects, opportunities and leads; easy to use Pros Easily customizable, good customer service Cons reporting features not as robust as I would like Must update things in multiple apps - i.e. Customers and Contacts apps don't automatically update changes in one or the other Reason for choosing Apptivo Price Review Source DE Danessa E. Marketing Manager Real Estate Used the software for: 1-2 years ### "Review" November 23, 2020 5.0 Pros user friendly, great support, added features, Cons implementing some of the ideas we discussed takes longer than expected. Review Source KF Krista F. Director of Business Development Construction Used the software for: Less than 6 months ### "Learning how to use the system" July 17, 2023 4.0 So so, so far Pros So far, the customer support. The person was helpful. Cons Not knowing where to find things. I cam in after they were using it and I have to clue how to use it. Review Source NL Nehemia L. PP&C Textiles Used the software for: Less than 6 months ### "Great product, amazing customer service" May 14, 2019 5.0 Pros Easy to use, robust and easily customizable. Their customer service is amazing. Had an issue getting Google forms to work correctly with lead submissions on a custom form - their team worked with me to customize the script and got it to work perfectly. Cons I just started using Apptivo, haven't really had time to find any cons. Review Source Response from Apptivo June 3, 2019 Hello Nehemia, Thank you so much for taking the time to post this review! We are glad to hear that Apptivo has been working well for you and that our support team was able to help you with Google forms. Please continue to use our chat and email support (support@apptivo.com) for help on any additional questions you may have. Again, thank you so much! Team Apptivo JC Jason C. Marketing manager Used the software for: 6-12 months ### "Not fully baked CRM" February 14, 2018 3.0 Pros The price compared to competitors is very affordable. The software is very customizable. Service team was quick to respond to issues. Cons Seems like many features weren't totally integrated or well fleshed out. We had many issues importing our existing contacts over. Review Source MC Michael C. Business Relationship Manager Financial Services Used the software for: Less than 6 months ### "Apptivo training" November 4, 2020 4.0 Been positive at this point. We're just learning the product and will start using it in the weeks to come. Pros Ease of use. Good for tracking sales calls. Cons Not integrated with company email. Need to manually add a lot of data. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Apptivo Pricing and ease of use. Review Source ND Noel D. VP of MIH Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Support has been excellent" May 9, 2019 4.0 Pros I am still learning Apptivo and am finding that it is quite powerful. It's not alway intuitive but the support I received from representative is excellent. I hope his manager representative knows what a great asset representative is! Cons Customizing the software is not always intuitive but it's really just a matter of learning it. Apptivo has a good product. Review Source Response from Apptivo June 20, 2019 Hello Noel, Thank you so much for taking the time to post this review! We're glad to hear that you are liking our solution and that you had a wonderful experience with our support team. Please feel free to reach out to us again via chat or at support@apptivo.com should you have any additional questions. Team Apptivo EH Eric H. Owner/Master electrician Construction Used the software for: 2+ years ### "Great results" November 28, 2016 5.0 It has streamlined all of my business dealings. If I need help I can chat to support and have my answer in a few minutes. Excellent Pros Easy to use Cons Not working on my tablet anymore. Review Source IF Ivan F. Application & Operations Manager Management Consulting Used the software for: 2+ years ### "Apptivo review" April 28, 2022 4.0 Pros \- easy to use - straight forward - customizable - competitive price Cons \- more rich features could be added, such as create customized reports and graphs/analytics by ourselves, and etc. Review Source NV Nicole V. Health, Wellness and Fitness Used the software for: ### "Trying Out Apptivo" July 22, 2014 4.0 Ok, so I just need a CRM to help me manage all me trade show leads and client sales I'm in charge of. Only thing is I'm no computer wiz. I first tried Salesforce and got completely lost in how to do anything on that freaking page. SOOOO much information seemed to be required about each lead, that it got overwhelming and the customer support was seriously lacking so i gave up. I tried Apptivo based on the reviews about their great customer service. I took off a star because it was a SERIOUS pain in the butt trying to upload the leads from my last show. But the 4 stars are for the awesome customer service. I pretty much always had the same guy, Blake, helping me out which was awesome so i didnt have to keep re-explaining everything. He was patient and extremely helpful. And he was always right there to help me out in the live chat bubble. We got it all figured out so i can get to work now on my sales. Pros Amazing customer service Blake my service associate Cons Took a week to upload my leads Review Source TG Tara G. Director of Operations Computer & Network Security Used the software for: Less than 6 months ### "Easily customizable CRM" October 20, 2022 4.0 Pros Nearly everything can be edited to fit to your business. Apptivo has the most customizable software of any CRM we looked at. Cons We started working with our developer using a spreadsheet, but not necessarily understanding how all the relationships would work together. Might have been good to start with walking through our processes and explaining how we would like things to work. Review Source GD Gloria D. Project Manager Telecommunications Used the software for: 1-2 years ### "mostly okay" May 10, 2019 4.0 Pros easy to operate no commercial AD basic functions are for free customer support is very quickly responded and work out. Cons sometimes, some functional operations are changed without reminding the end users. Review Source Response from Apptivo June 20, 2019 Hello Gloria, Thank you so much for taking the time to post this review! We are glad to hear that you find Apptivo useful and that you had a good experience with our support team. I'm sorry that you faced an issue on functional changes and will take this feedback to the appropriate teams. Team Apptivo RK Rebecca K. Marketing Manager Sports Used the software for: 6-12 months ### "Apptivo User" January 24, 2022 4.0 Pros Price and some useful built in reports for sales Cons Lots of features I need are missing from the system which causes me to do extra work Review Source Kevin B. Public Relations and Communications Used the software for: ### "Found bug in 2 minutes" May 1, 2014 1.0 Found a bug 2 minutes into evaluating system...they verified it and said it was Mac related. Can't believe I stumbled across in 2 minutes and it's the first they heard about it. Not going to invest my life in a system like that. Pros The online person was great. Cons Can not create contacts from the customer page or vice versa (the bug). Have to create them separately and them backtrack and conner them. What problems will I find in 10 minutes of using this? Review Source RC ROB C. CEO Management Consulting Used the software for: Less than 6 months ### "Excellent all round product and excellent help and support" October 29, 2020 5.0 Pros Ease of use, many modules all integrating, excellent documentation help and support Cons nothing yet - so far so good. The system is very flexible so doubt there will be many (when you way up tyhe value for money) Review Source WV Walter V. Energy Consultant Used the software for: 6-12 months ### "Immediate, chat help is outstanding. Great customer service!" May 1, 2018 4.0 Pros Robust set of tools....highly customizable....more than I will ever need. I also like the integration with Office365. I like the idea that this is a set of tools that I can "grow into..." Cons No MS Word Integration for easily writing snail-mail letters is a the biggest con and a terrible oversight. Plenty of businesses still send letters, for goodness sakes! Also, SMS messaging should be available in the web app to make typing easier. Review Source JL JULES L. PRESIDENT Marketing and Advertising Used the software for: 2+ years ### "APPTIVO THE BEST CRM" July 7, 2016 5.0 I HAVE TRY MANY CRM IN THE PAST INCLUDE APPTIVO AND I CHOOSE APPTIVO FOR THE PROF-HEL AND THE QUALITY OF IS APPS Pros IS COMPLETE WITH ALL APP (50) Cons NOT IN FRENCH Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Excellent CRM- fits all our needs better than others I researched, extremely user-friendly and best staff" July 12, 2017 5.0 Pros So far I absolutely love how user-friendly the whole system has been, can easily access any type of customer service, and everyone is quick to help, knowledgeable, and all questions answered immediately. Review Source AC Adam C. Director of Operations E-Learning Used the software for: Less than 6 months ### "Flexible CRM" May 27, 2020 4.0 We are using Apptivo to manage lead generation, customer interactions, invoicing, and marketing. Apptivo has filled needs in numerous areas of our business. Pros The flexibility of Apptivo is great. We're able to customize it to exactly fit our business needs. Cons There are a few areas where it feels like a bit more development would be helpful... duplication of templates, easier ways to standardize apps and layouts for my team, etc. Reason for choosing Apptivo Apptivo was far more affordable than Zoho while offering similar features, and Apptivo included far more features, allowing us to address issues across our business needs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.