# Page 12 | Apptivo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Apptivo the right CRM solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228915/Apptivo/reviews --- Apptivo 4.4 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Apptivo ## Showing most helpful reviews Showing 276-300 of 708 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jerome G. Insurance agent Insurance Used the software for: 1-2 years ### "Review from a constant user" December 13, 2019 3.0 Very user friendly. They seem to be trying hard to please the customer and clean out the bugs. Pros It is very reasonably priced. Affordable. 24-hour support. The Chat team is very quick to respond, does their best, and very friendly. Mobile app works great. Cons Saved history information was lost ie. news feed, emails. Customer documents were attached to the wrong customer. Reason for choosing Apptivo It seemed best suitable for my business needs. Review Source DM David M. General Manager Writing and Editing Used the software for: 6-12 months ### "Love Apptivo" August 4, 2022 5.0 Pros I like its sandbox features in that I can create interfaces that are meaningful to our company. Cons It's comprehensive features can be overwhelming at the start. But, once you learn one app and how to set it up all the others are straight forward. Review Source TM Tara M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Solid Program" March 4, 2022 5.0 Pros We have not yet fully deployed the program, but to date our experience with the flexibility and ease of customization of the program seems to be outstanding. The support team has been extremely responsive to our requests and always willing to go the extra mile to make the program work for us. Cons Since we have not deployed yet I cannot fully answer this. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Poor support - difficulty with online and desktop versions synching. Review Source BJ Brian J. Business Development Manager Automotive Used the software for: 1-2 years ### "Apptivo CRM" May 29, 2020 4.0 Overall, I am happy with using Apptivo but would be more enthusiastic if the above changes were implemented. Pros Having the customers info at my fingertips via the mobile app Cons 1)Most Important is the ability to enter only the first name in the contact field. Sometimes all you may initially get is the first name on a sales visit or a conversation with someone else. It's frustrating that you can't continue filling out the form if you don't type in the last name. Most of the time, I can remember the company they work for and I should be able to find them that way. Or maybe add a search/filter by the first name. 2)The source for inputting the Fax number should have a field placed by the space for the business number, not a drop-down, and certainly not where it's currently located further down the page. Review Source GM Garry M. CxO Facilities Services Used the software for: 1-2 years ### "Review" June 24, 2019 4.0 In general very happy with the product Pros Support. Always someone available to help Cons It is a big package and takes time to know your way around Review Source Response from Apptivo August 20, 2019 Hello Garry, Thank you so much for taking the time to post this review! Our team is thrilled that you're happy with our support team. It can take some time to get used to it, especially the more solutions used. We will collect this feedback to notify our teams accordingly to help improve this process. Thank you, again! Team Apptivo DZ Daniel Z. Sales Security and Investigations Used the software for: 1-2 years ### "Great Support" January 9, 2020 5.0 Good Pros Simple and affordable. Good customization and quick responses to chat support. Cons Email integration issues with outlook exchange + contacts in trash keep showing up in contacts list at random Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Costs Review Source Charles M. Board Advisor Internet Used the software for: 6-12 months ### "straightforward and easy to use CRM platform" May 7, 2018 4.0 Pros good drag and drop capability, easy to navigate, good integration with additional modules. Very affordable Cons No major issues; would be good to have ability to customize own reports, more robust user authentification Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo SR Stuart R. Vice President Hospitality Used the software for: 1-2 years ### "Fast Customer Support" November 4, 2019 4.0 Good sales tracking and CRM tool. Pros Customer support is very fast and responsive. Cons Does not have all of the reporting functionality we need. Switched from [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Apptivo better fit our needs as a smaller company. Review Source EW Evern W. Community Relations Media Production Used the software for: 2+ years ### "Review" February 15, 2022 4.0 Easy to use; 24 hour customer support is much appreciated; especially screen sharing to resolve problems. Pros client management, tracking, reports, 24 hour customer support Cons when customer support is too busy to help me Reason for choosing Apptivo inexpensive, customer support Review Source JM Jeff M. CFO Retail Used the software for: 2+ years ### "Development team" June 10, 2021 4.0 Positive! Pros My development team was patient, willing, and easy to work with Cons Sometimes slow response by the sales department Reason for choosing Apptivo Pricing, 90% of the capability of the big names at a fraction of the cost. Review Source TYL Tee Yong L. IT manager Food Production Used the software for: 1-2 years ### "Great Implementation Experience" August 6, 2020 4.0 Pros Very flexible, efficient & helpful team on helping out on the whole implementation. Cons Report and customization portion are not friendly enough. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Apptivo Response and cost. Review Source DT Daniele T. Securty Consultant Information Technology and Services Used the software for: 1-2 years ### "You have a lot of functionalities cosidering the cost" January 5, 2021 3.0 Pros A lot of funcionalities are available and you can you use only the ones you need. Highly self-customizable to address your business needs. Support is good too. Cons In my opinion there are some lack in reporting; it sholud very useful to be able to create ourself reports templates. Sometimes documentation miss some information, but support compensate this. Review Source LB Lee B. General Manager | Sales Mining & Metals Used the software for: Less than 6 months ### "Nerospec Apptivo Deployment" December 1, 2021 5.0 Fantastic, \[SENSITIVE CONTENT\] was an absolute pleasure to deal with. She has done a great job with the build. Pros Its ease of customisation that we can do internally Cons Its not major, but I would like to customise the colour of the UI background, and not just the header Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source RG Ricardo G. Founder Information Technology and Services Used the software for: 6-12 months ### "Best service we started with when starting our company. very intuitive." May 2, 2018 5.0 total control over my business contacts, and invoicing system. Pros Ease of use and the cost is minimal compared to the features you are getting in the package. Invoicing feature is excellent as well. Cons A little slow when for example creating an invoice and sending to customer. The actual customer, business relationship is confusing when adding contacts and companies. Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! I am sorry to hear about the problems you faced and we are looking into that now. Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo JR Jose R. Territory Sales manager Machinery Used the software for: 1-2 years ### "Apptivo Support" June 14, 2022 5.0 Pros The support system and the people in support are outstanding. I just had\[SENSITIVE CONTENT\] help me with an issue and within a few minutes she had on the right path. Cons When looking at a customer in the initial abbreviated screen, it would be nice if it also listed the contacts and contact information instead of having to jump to the detail screen Review Source MT Marios T. Sales Executive Information Technology and Services Used the software for: 2+ years ### "Apptivo Review" July 13, 2020 4.0 Apptivo helped me to organize my opportunites and also my estimates Pros The support. It is easy to use in the begging. Keeps good information and it was OK with office 365. Cons Sometime the system is slow to response. Review Source JM Joe M. pres Fine Art Used the software for: 1-2 years ### "Software is great. There a handle of very basic things that have need to be addressed." May 1, 2018 5.0 Able to create a customized template that works for my company Pros How customizable it is. It feels like it's my personal software specifically designed for my company's needs. And all the different app you have. Cons There are very basic things that have never been addressed. For example, the Company Name field in google contacts does not sync with Apptivo. So if I put a company name in the google contact nothing comes over to apptivo. Also, you can't schedule a reoccuring event on the calendar, why? I come across silly stuff like this all the time. Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! I am sorry to hear about the problems you faced and we are looking into that now. Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo VR Verified Reviewer CEO Financial Services Used the software for: I used a free trial ### "Great App" January 7, 2019 5.0 Looking forward to learn more about the CRM Pros Easy to use great customer support and over all good value for your money Cons Needed to ask where things are at first. Review Source Response from Apptivo March 26, 2019 Hi! First of all, thank you so much for taking the time to post this review. Our team is so thrilled that you are so happy with our service and Apptivo. I am very glad to read that our support team provided great service. We would continue to provide all of our customers with the same amazing experience. You can always get us on online chat (24/7) or write a note to support@apptivo.com. Thanks again! TS Tony S. Operations Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Great alternative to the big boys" October 18, 2019 4.0 We are able to standardize processes and share data easily. Pros The ability to setup some of the parameters myself in a method that is intuitive and make changes without having to pay someone to customize . Cons Some of the fields functions are vague, but the customer support is right there to explain quickly. Alternatives considered [Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/)[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Reason for choosing Apptivo Price and support. Review Source Jakub L. Owner Legal Services Used the software for: 6-12 months ### "Great value for money" April 11, 2020 4.0 For small companies it's great product, when you need to cut costs. Pros It's not the best CRM but most of the features are free so it's kind of gamechanger. Value for money is great :) Cons It could be more intuitive. At the beginning of using i was quite confused... Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Apptivo Due to price (it's free) Review Source BG Brenda G. Executive Assistant Accounting Used the software for: 6-12 months ### "Relatively easy" May 1, 2018 3.0 Organization, ease of locating contacts Pros The organization of the software is great with a lot of ways to track your contacts and when you contact them. Cons It tends to be slow while working within the contacts. I would like to delete the names of categories that I am not using. I would like to be able to pull a monthly receipt for reconciliation purposes. Review Source Response from Apptivo December 12, 2018 Thank you very much for your kind words! We are working tirelessly to create the best experience for our users, and it's great to see that reflected in your review. We exist because of great customers like yourself! I am sorry to hear about the problems you faced and we are looking into that now. Please feel free to reach out to us (support@apptivo.com) with any thoughts/criticisms/feedback, we would love to hear from you. Regards, Team Apptivo CV Connie V. Executive Assistant Financial Services Used the software for: Less than 6 months ### "As close to perfect as you can get..." March 23, 2022 5.0 Amazing how much one can customize Apptivo to one's particular needs. Pros It's about as user-friendly as one can get with this type of software, not to mention how customizable it is. Cons There's always room for improvement. Do you have a suggestion box or help desk where we can make suggestions as we think of them? Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Apptivo Customizability, competitive price Review Source AE Alexander E. Vice President Real Estate Used the software for: 2+ years ### "Overall, basic functionality is solid. Customization and depth of UX is lacking." May 1, 2018 4.0 I was able to organize my prospecting efforts effectively. Pros Simple, cost effective and somewhat customizable. The interface is straightforward, and the app is pretty user friendly. A simple, clean alternative to salesforce. Cons Support is bad-- language barrier. Has many functions that I simply don't use. I am in commercial real estate and some of the sales cycle tools simply do not apply Review Source TL Thomas L. Director Consumer Goods Used the software for: Less than 6 months ### "Great Customer Support" March 8, 2021 5.0 Pros A wide range of useful functions are available. Customer support is very helpful. A major cause for choosing this software. They are ready to help whenever you need them to. Their extensive knowledge on the software helps speed things up when you are in trouble. Cons The site is a bit slow. If the loading speed can be faster, that will increase the efficiency by quite a bit. Reason for choosing Apptivo Customer Support Review Source JB Jacob B. Program Manager Education Management Used the software for: 2+ years ### "Apptivo Customer Service Assistance Was Great!" July 16, 2020 5.0 Very good for our customer base and what we do! Pros Easy import and export of information. We have a large customer base so it is very helpful. Cons I have not had any major issues with Apptivo. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.