--- title: "Respondent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Respondent Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/228919/Respondent/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Respondent Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Respondent ## What is Respondent? Respondent is a user research platform that allows businesses to recruit business professionals and consumers for research interviews. ## What is Respondent used for? [Market Research](https://www.capterra.com/market-research-software/)[Survey](https://www.capterra.com/survey-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 59% Neutral 14% Negative 27% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Respondent?[Manage this product listing](https://www.g2.com/products/respondent/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Respondent 3.4 (22) VS. [### SimpleSurvey](https://www.capterra.com/p/127991/SimpleSurvey/) [5.0 (1)](https://www.capterra.com/p/127991/SimpleSurvey/#reviews) Starting Price Contact vendor Starting Price $9 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (22) Ease Of Use 4.0 (1) Value For Money 2.8 (14) Value For Money 5.0 (1) Customer Service 2.9 (17) Customer Service 5.0 (1) ## Respondent alternatives [Engagement Survey](https://www.capterra.com/p/255165/Engagement-Survey/) [4.7 (3)](https://www.capterra.com/p/255165/Engagement-Survey/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/255165/Engagement-Survey/) [Suggestar](https://www.capterra.com/p/135096/Suggestar/) [3.7 (3)](https://www.capterra.com/p/135096/Suggestar/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135096/Suggestar/) [SAGE-SR](https://www.capterra.com/p/19639/SmartQ-IVR/) [5.0 (1)](https://www.capterra.com/p/19639/SmartQ-IVR/#reviews) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19639/SmartQ-IVR/) [Survey Studio](https://www.capterra.com/p/10284814/Survey-Studio/) [0.0](https://www.capterra.com/p/10284814/Survey-Studio/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10284814/Survey-Studio/) [View all alternatives](https://www.capterra.com/p/228919/Respondent/alternatives/) ## FAQs about Respondent Overview ### Which roles and teams benefit most from Respondent? Respondent is most used by freelancers, students, and independent professionals seeking paid research opportunities. Marketing, research, and business development teams use it to recruit relevant participants for surveys and interviews, while product designers, engineers, and technology specialists contribute feedback on tools, services, and professional experiences. Answer based on 22 reviews Overview ### What company size and industries is Respondent built for? Respondent is built primarily for small businesses in marketing and advertising, which account for 82% and 14% of reviewers, respectively. It also serves enterprise organizations (14%) and midsize businesses (5%), with users in IT services and education management (9% each). Its reported use case is market research. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does Respondent offer? Respondent provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup with a trainer, webinars cover product walkthroughs and topic-specific learning, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Respondent offer? Respondent provides FAQ/Forum and a Knowledge Base for help. Users say support can be quick and helpful in some cases, with replies arriving within hours, but others report inconsistent service, confusing processes, and complaints that customer service can feel unhelpful or slow when issues arise. Answer based on 4 reviews ## Pricing Value for money 2.8 (14) ### Starting price Free trial not available Value for money 2.8 (14) 2.8 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.9 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (17) 2.9 Based on 17 reviews ## User reviews Overall rating 3.5 Based on 23 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(5) 3(3) 2(0) 1(6) Mentioned topic Recent reviews first, then most helpful CJ G. Research Program Manager Used the software for: 3-5 years ### "A decent product with a terrible sales team" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 16, 2026 As an enterprise customer of Respondent for the last 4+ years I'm fed up with the company. The platform itself still works fine, and their panel is still decent. But in the 4 years I've been working with Respondent I've had 10 different account managers. Something is wrong with their sales organization because that level of turnover is absurd! And none of these account managers ever seem to notify me when they move on, I just reach out about something and get an automated email saying they're no longer with the company. The fact they fully doubled the price of a B2B recruitment credit between late 2024 and early 2025 (without notifying their customers BTW) but can't seem to maintain an even halfway competent sales team is hugely frustrating as a longtime customer. Pros Being able to see the LinkedIn profiles of panelists gives them a decent advantage over competitors like UserTesting. Participant quality was always better than with other tools Cons Everything else. The recent visual redesign changing nothing about the way the platform functions, the horrible support and sales services, the awful and un-transparent way credits are put on hold, the reporting features, all of it. MA Manager amministrativa Manager amministrativa Used the software for: 3-5 years ### "Carino, ma... con tanti ma.. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 March 9, 2026 In generale ci ho fatto diversi lavori e posso dire che dipende molto dai recruiter e da cosa cercano. Il profilo deve essere confermato dalla mail aziendale, che io ho. Altrimenti non ti chiamano mai. E' divertente il fatto di trovarci projects da tutte le parti del mondo, dal Canada a Reggio Calabria , quindi suppongo che diventerà presto un sito di culto. Però se non migliorano il customer service , non credo che avranno la fortuna che sperano. Pros E' un sito divertente per dare la propria opinione. In genere propone interviste guidate da intelligenza artificiale, raramente focus group o interviste con umani. Ogni settimana inserisce molti titoli, anche se in italiano propone poche avventure! Cons Il customer support è praticamente inesistente. Mi è capitato di essere invitata a una ricerca di mercato, aver superato lo screen test, e poi essere stata respinta senza motivazione e che mi abbiano annullato all ultimo momento la survey. Aymen E. Student Survey Officer Used the software for: Less than 1 year ### "Quick way to get some extra money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 7, 2026 I really like the interface and the gamification of survey filling. It is defo a good way to share your opinions and earn money on top of it Pros I really like the fact that the studies are tailored to your preferences and the mathing system. The surveys are pretty straightforward and you paid almost instantly. Cons Although it is incredibly rewarding when you get accepted for a study. Getting one is pretty hard if you have niche experiences or don’t have a lot of time. Freelancing Used the software for: Less than 1 year 5.0 November 13, 2026 AI summary based on a full review This service provides simple tasks that lead to great rewards, making it attractive for users. A limitation is the lengthy selection process for tasks, which can be frustrating. Log in to unlock the full review, detailed ratings, and pros & cons Rahul B. Marketing Student Used the software for: Less than 1 year ### "Participate in user studies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 12, 2022 Pros \-The Respondent platform has helped me to participate in both moderated and unmoderated studies of many companies. -Software, mobile applications, websites, are a few types of studies this platform provides us to test. - This platform pay well to the user for taking part in studies that help to make the web better. Cons The thing I did not like about this platform is that we have to fill out surveys all the time to take part in studies and it's there are very few studies where you will be invited to take part. I filled out around 13-14 surveys and only receive an invitation for 1 study. HC Health care management Health care management Used the software for: Less than 1 year ### "Great and excellent achievement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2025 Excellence in jobs provision by linking researchers to participants and also charge less in the payment side . Pros So cordial and easy to use website with great professionals on board to help and guide for quality work delivery that made respondent the best among many other websites Cons Waiting of work approval and longer times in payments. But in all I am so proud of my hardworking team that work around the clock to bring success. natalie A. Business Development Advisor Used the software for: 3-5 years ### "Respondent makes it simple to find relevant opportunities and earn for sharing your opinions!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 28, 2025 Overall, Respondent's layout is very easy to navigate and has provided me some nice opportunities to earn for simply providing my opinions on various topics. Pros Respondent filters for relevant surveys and tasks based on your provided profile. This makes it easy to only see the applicable content for you and weed out those that aren't to save your time. Cons My success rate of passing qualification tests and being able to actually contribute to the surveys and tasks is relatively low, especially when I compare this to other platforms I have used for the same amount of time/even less. This makes me question how reasonable Respondent is overall in terms of screening users for participation. WD Web developer Web developer Used the software for: Less than 1 year ### "Respondent as a participant user" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 26, 2025 Pros It is a great way of earning some side money by participanting in researches and answering questions. Cons Some of the studies that are fit for you take a lot of time to give response back or even in the starting phase when you submit for a study it takes so long to change its status and see if you're a good fit or not. Amber H. Computer Trainer/Consultant/Speaker Used the software for: 1-3 years ### "After A Little Over A Year, I FINALLY Had The Opportunity To Get Paid With Respondent" 3.0 November 18, 2022 With my first qualified study, it was a wonderful experience. It was an hour long via Zoom, and when you qualify know that any information shared is confidential. It was a lot of fun and pay is via PayPal. A small percentage (5% typically) will be deducted before the final payout. It usually takes a week to get paid upon completion of the study; I received mine actually three days later (which was a bonus). Pros They have a wide variety of surveys and studies in which you're able to participate. There are studies which are one-on-one interviews via Zoom or similar platform. You additionally have those in which they're in person depending on where you live, and COVID-19 rules must be followed. Range in study pay outs can be around $25 to where I've seen some for as much as $500. Cons It took a little over a year to FINALLY qualify for a study. I admit there were times I wanted to give up, but I kept at it. Not everybody will qualify for every study. Reasons include studies only specified for males, females, if you live in a certain state, if you live in a certain city, if you work for a particular industry, if you use a certain software, your age, your ethnicity, if you're single, if you're married, if you're a small business owner, if you're an employee who works remotely or hybrid, and on from there. It's not a software in which a steady income can be earned; nevertheless, I've read other reviews before I signed up that because where some people lived their earnings were in the upper hundreds monthly. Who wouldn't mind that? I'd say the potential is there, but again know ahead of time you won't qualify for every study. wissem K. marketing Used the software for: 3-5 years ### "Good software but......" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 25, 2023 Pros I've been using respondent for over 2 years now and it's really easy to use, very simple, useful and anyone can use it and I love the fact that you can respond to research surveys where there are all kinds of prices and you know straight away what you're going to be paid and there's plenty of choice in all sectors to do video conferences and get paid for it I think it's great Cons of course that respondent has faults like all software of course, what I liked least is that sometimes even if we are qualified for the project we are not sure of being selected and even sometimes we receives no notifications despite having completed 1 selection questionnaire and I find it a real shame because there is potential but not exploited enough [View all Reviews](https://www.capterra.com/p/228919/Respondent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.