# Pembee Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pembee the right Class Registration solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228928/Pembee/reviews --- Pembee 4.9 (23) [View alternatives](https://www.capterra.com/p/228928/Pembee/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pembee Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco A C. Executive, Artistic Lead Education Management Used the software for: 1-2 years ### "A system that actually understands how schools operate" March 26, 2026 5.0 Overall, a very positive experience. Pembee has streamlined our booking, registration, and payment processes significantly, reducing admin time and improving clarity for families. What makes it stand out is that it’s clearly evolving — it doesn’t feel like a fixed system, but one that responds to its users. For a growing performing arts school, that flexibility is key. Pros Pembee understands how a school actually operates. The system is practical, not theoretical. Support is fast and reliable, tutorials are clear, and the platform is easy to navigate for both admin and parents. The continuous updates — especially around registration, booking fees, and tax-related features — show that the team listens and adapts quickly to real operational needs. Cons Some areas still require a bit of manual workarounds, particularly when managing more complex programme structures or layered communications. As the platform grows, tighter integration between features and slightly more customisation options would make it even stronger. Review Source JS Jacque S. Programme Director Education Management Used the software for: 6-12 months ### "Pembee x SOTO - Something Out The Ordinary" July 18, 2025 4.0 Pembee has been a game-changer for our organisation. It’s incredibly easy to use and amend, and every update feels purposeful and well thought out. Our parents regularly comment on how straightforward the booking process is, saving them time and reducing admin stress on our side. The platform delivers a seamless experience, both for customers and our team, which makes running our services much smoother and more efficient. Pros The layout is clear and intuitive, making navigation easy for both the team and parents. We particularly value how easily accessible and manageable the various provisions within the platform are. It keeps everything organised and gives parents confidence in booking quickly and correctly. Cons The only challenges we’ve found are with the register and pricing setup. Currently, the register is fixed to sort by surname, but having the option to sort by age group or class would make it much more efficient for our team during busy sessions. Additionally, there isn’t an automated total ticket price for ‘All Sessions’, which adds an extra manual step that could lead to errors if not calculated carefully. These improvements would make an already great system even better. Switched from [ClassDojo](https://www.capterra.com/p/124446/ClassDojo/) We switched to improve customer experience and simplify session setup, making the process smoother for both families and our team. Review Source FR Faizur R. Director Sports Used the software for: 1-2 years ### "One of the best " January 27, 2025 5.0 My experience has been great so far, great customer services who are understanding. The book system in general is fantastic and easy to use. Pros Customer Service, Simplicity, Communication and Price Cons I don't have anything negative to say anout Pembee. Review Source CB Coline B. Assistant Head of School Education Management Used the software for: 2+ years ### "Best customer support!" March 23, 2026 5.0 We have been using Pembee for two years now to manage our school’s after-school activities, and it has greatly simplified the booking process for our families. The transition to Pembee was very smooth, and the platform has made registrations much easier to manage on our end as well. Pros What I appreciate the most is the responsiveness of the team. \[sensitive content hidden\] always answers my questions incredibly quickly and is consistently helpful in finding solutions for what I’m trying to set up. It’s rare to have that level of support. I highly recommend Pembee to any school or organization managing activity bookings. Cons Not a lot! Sometimes some features are hard to find, the wording is not very explicit but I always end up finding what I need if I ask the customer support! Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Pembee it seemed easier and not too expensive... Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) because of constant glitches on our website Review Source CT Charlie T. Director and Operations Manager Child Day Care Services Used the software for: Less than 6 months ### "An excellent, easy to use system that offers a good value solution to bookings administration" November 6, 2025 5.0 Excellent, personal, good value for money and an overall great customer experience (for both us and our customers). Pros The communication with \[sensitive content hidden\] and his team has been phenomenal. We have felt supported from the beginning, given a lot of flexibility to ensure the product was right for our business before committing and a lot of follow-up support once we went live (which continues as we try and tweak our processes to improve efficiency). Cons As with all systems, there are a few elements that do not fully fit our business processes in the way a bespoke system would. However \[sensitive content hidden\] and the team take all feedback seriously and have already implemented changes to help support us. Also, for the cost of the service, the small elements we have to compromise on are completely worth it. Alternatives considered [ClassForKids](https://www.capterra.com/p/141287/Class4Kids/) Reason for choosing Pembee Personal approach and contacts already using Pembee. Much more intelligent software. Review Source JH Julie H. Operations Director Events Services Used the software for: 1-2 years ### "Excellent customer service and very user friendly booking system" March 12, 2024 5.0 Very positive, would highly recommend Pembee. Pros We have been very impressed with how easy Pembee is to use compared to our previous booking system (which came from a much larger / longer established booking company) and the customer service is excellent. They are always quick to respond with help and advice, and if we need the functionality 'tweaked' they listen to us and explain if they can do it (and provide a timeframe for delivery) or explain why they cant do it at the moment - or they suggest an alternative work around. Cons It would be good if there was an 'app' on the smart phones that we can ask staff to log into. But we have a workaround Reason for choosing Pembee They seemed to have the functionality that we required We could afford them Their customer service seemed good Switched from [BookingLive](https://www.capterra.com/p/122429/BookingLive/) They were v v expensive, the price was increased substantially every year and the functionality didnt fit with our business model and they were not interested in helping us. We got the impression that we were to small a company for them to bother with, as they had grown they were aiming for bigger companies with higher spend. And their customer service deteriorated as they got bigger. Review Source NO Nancy O. Office Manager Sports Used the software for: 6-12 months ### "Great Booking system, easy for both customers and staff to use." November 9, 2022 5.0 Our previous booking system was going offline and we needed a replacement, Pembee worked with us to ensure their system could offer everything we needed to continue the smooth running of our business. Pembee customer support is second to none. Setting up the system was straightforward and there was always someone on hand to help with any queries we had. Pros Pembee have offered us excellent support from day one, we couldn't be happier with them.The online booking is easy for our customers to use, and it links in well with our existing website. Features like payment links & online registers make it easy for us to keep up with bookings and payments, cutting down on time needed for admin. Cons We don't have any cons, the changeover to Pembee was simple and our customers are happy using the system. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Pembee We chose Pembee because their pricing structure was very competitive, and the service & support offered were far better than other systems. Pembee worked with us to ensure we had everything we needed in a booking system. Review Source DC Debie C. Head Coach Sports Used the software for: Less than 6 months ### "DC Diamonds GC " September 15, 2023 5.0 I really would recommend Pembee. It has been so much easier to book new customers and manage current customers. It have been a time saver. Pros For the past 3 years I have been manually keeping track of customer payments & registers. I had been looking around for a more affordable app that is easy to set up without having to manually import all of my current customers details. With Pembee I just sent the link and my customers did all of the registration. It generated a register and saved me a lot of admin time. I also like that you can add a password so that you had control over who could book and could disable the bookings and set limits. Cons A quicker way to move customers to other bookings if they had booked the wrong one! Alternatives considered [LoveAdmin](https://www.capterra.com/p/182986/LoveAdmin/) Reason for choosing Pembee The pricing structure and that I didnt have to manually import my current customer details Review Source JK Jade K. Junior Designer Marketing and Advertising Used the software for: I used a free trial ### "So easy to use! Customer service is amazing!" May 26, 2021 5.0 Such an amazing piece of software after trialling a few, pembee is very easy to use and has solved a problem that we encountered! Pros I have easily built this function and then came across an issue, contacted customer service, I got a response in minutes! The software is amazing! Saving attendee details and the add to cart function is fab! Cons We would like more image options, a calendar option, but we have been informed that they are already on their way! A live chat option would be really helpful too! Alternatives considered [ClassForKids](https://www.capterra.com/p/141287/Class4Kids/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing Pembee The saving of attendee details, ease of use admin and user, 'add to cart' option Review Source RS Rebecca S. Principal Child Day Care Services Used the software for: 6-12 months ### "Couldn’t be happier ! " March 24, 2026 5.0 Brilliant system and I have used many with previous companies. Straightforward to use and the uploading process is very quick and easy. I work on the move and use Pembee on my iPad which is perfect. Pros Pembee is very easy to use and the customer support is very accessible.I don’t even consider paying for it as it’s worth every penny.No complaints from customers as the registration process is seamless. Cons No complaints at all . If I was unsure I would just email support who would come back to me within 24hrs Review Source Courtney O. Founder and Lead Facilitator Education Management Used the software for: 6-12 months ### "A Game-Changer for Our Nature School" April 3, 2026 5.0 Pros We have been using Pembee for our nature school for over a year, and it has been such a seamless experience! It's incredibly easy to use on our end and it covers everything we have needed to run our programs successfully. Our families have mentioned how easy it is to sign up and update things like their payment information. Whenever I have a question, their team is quick to respond (I'm talking like same day response)! I highly recommend Pembee for their ease of use, customer support, and price! Cons So far - nothing! It provides us with everything we need for a great price point. I don't mind the manual setup for the activities. Pembee makes it very easy to replicate existing activities for new ones. I also like having the ability to customize our registration forms. Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Pembee When I spoke with \[sensitive content hidden\] regarding Pembee, it felt much less "salesy" than Sawyer. The conversation felt genuine and I liked that I had the ability to customize things to my program. Review Source KD Kristen D. Owner Arts and Crafts Used the software for: I used a free trial ### "Great service " September 27, 2024 5.0 Great site. Very helpful. I think it’s great an actual person helps. I also love the workable prices Pros The customer service and ease of site. Very helpful Cons N/a. No complaints at all. Thanks very much Review Source MP Matt P. Director Sports Used the software for: Less than 6 months ### "ICS Coaching - Very Happy!" July 4, 2024 5.0 Pros The support \[sensitive content hidden\] gives us is amazing, very positive. Cons There were a couple of teething issues, although fixed very quickly . Review Source CC Charlotte C. Executive Assistant Sports Used the software for: Less than 6 months ### "Game changer - highly recommend" November 23, 2022 5.0 Amazing. Not only a great and easy to use platform but brilliant customer service. Pros Easy to use, very self explanatory, if you are unsure on anything then a quick email and Pembee will get back to you within a matter of hours. Very easy to set up events, clone, disable, activate, make changes. All parents that use our system set up an account and include all children's information making it very easy and quick to book on future events and see any bookings they have made. This also eradicates the possibility of double booking. Reportings and registers are very easy to navigate and download straight to PDF. Pembee has been a game changer for me. From using a previous booking system, my workload has been cut in half - more than half! Cannot recommend enough. Cons The only con of Pembee is the option to only have one bank account on the system. I am unsure if this is Pembee or Stripe but if two bank accounts could be added and allocated to particular events then it would be perfect for us as a business. Review Source JW Joanna W. Marketing Consultant Sports Used the software for: 6-12 months ### "Pembee Great Product - Glad we found it " August 9, 2022 5.0 Our customers really like it, and its been a successful launch for us. The company have been very responsive to our emails, calls and helping us quickly resolve any issues, as well as updating the software to accommodate changes required. Our admin staff are finding Pembee very easy to use and picked up the system quickly with minimal training. Pros We are a large Tennis Club and Child Activity provider based in Surrey, UK. After extensive research into various booking systems we kept finding missing functionality that we needed. We provide Clubs, Classes and Camps along with a large Tennis Club. The Pembee solution has been so easy, not only to set-up and implement but the Pembee customer service has just been outstanding with quick response, helpful advice and adaptations to help us launch smoothly as possible to a large audience of existing and new customers. Its a huge improvement for our customers and has made our life much easier in the office to manage. We would highly recommend Pembee to anyone looking for a booking system that has a great interface, easy setup and great service. Cons Some features are missing but we have simple work arounds in place to manage this until possible future version can resolve. Pembee have been very open with looking at solutions with us. Reason for choosing Pembee Easy to use Nice features Great value for money Excellent customer service Simple for customers to use Ability to bespoke some functionality to suit our needs Review Source CH Claire H. Owner and Manager Primary/Secondary Education Used the software for: 1-2 years ### "Effective booking app for my small business." March 16, 2023 5.0 Using Pembee for my event bookings and registration has cut down my admin time immeasurably. I had got to a point where I felt swamped by the volume of paperwork created by my small but busy business and Pembee has saved the day! Pros I was an "early adopter" for Pembee so got the advanced package at a good rate. I find it very easy to use and have had very few issues with it. My client base seem to find it very accessible. I like being able to keep track of sales, print out registers (having paper ones is still useful)and clone activities. Being able to configure the activity registers is really useful so I can protect identity for gdpr purposes and yet also have forms with contact details for every session. Ed from Pembee is brilliant at responding to any queries promptly and at adding features that I request. Cons I am unable to email users from my android phone, I would be very happy if that could be resolved because I work in the woods and don't always have access to my laptop. Reason for choosing Pembee It was the early adopter discount that sealed the deal as I felt I was getting more for my money. Review Source CH Colin H. Co-founder Sports Used the software for: Less than 6 months ### "Third time lucky 🍀 " March 3, 2023 5.0 Fantastic, thanks Pros So easy to use, great for customers and staff, very please to speak to a human that’s willing to help instead of a web chat…… Clean and crisp front end for parents - easily operated back end for staff.We tried 2 others before this and both were heavily flawed with by support or quality - this system has both. Cons I’d like attainment tracking/user notes in a downloadable format one day……. Alternatives considered [Playwaze](https://www.capterra.com/p/249594/Playwaze/) Review Source JB James B. Director Primary/Secondary Education Used the software for: Less than 6 months ### "Almost flawless and the team made changes. Now flawless" January 31, 2022 5.0 Just absolutely fantastic. I am super impressed with their system and also their customer support. Pros highly intuitive for parents to use to book their children onto our kids camps. Features were exactly what we needed. Cons There were a couple of minor features we needed to be compliant with Ofsted. The Pembee team took our needs on board and provided increased functionality in a matter of days. Reason for choosing Pembee Eventbrite Review Source LT Louise T. Forest school leader Primary/Secondary Education Used the software for: Less than 6 months ### "Easy to use, flexible and everything we needed " February 7, 2023 5.0 I am blown away by the level of support and service from Pembee, the team have helped me set up the app and tweak it to get it working exactly as I want it. I can’t fault any step of the process Pros It’s extremely easy to set up and customise to your needs. We run a holiday club and have used other software which was very rigid, with Pembee you can easily add fields to signup forms, add discount codes, email all attendees… and much more! It also looks great and is brilliant for our customers to use Cons I struggled a bit with moving from the free trial to paid version, but it was sorted really quickly Reason for choosing Pembee The features list was really impressive, and it was cheaper than others Review Source ZK Zoe K. Dance Teacher Education Management Used the software for: Less than 6 months ### "Happy use of Pembee" May 3, 2023 5.0 I love it overall. Pros The register and table is easy for me to use and find. I like the colour and the layout of the website and the best part is that Ed is always available to help solve any issues I may have at quick notice. Cons Sometimes I can't find what I'm looking for or how to solve an issue without asking Ed where to navigate things. Review Source TK Tom K. Link Club Manager Education Management Used the software for: Less than 6 months ### "Everything we need. " August 11, 2021 4.0 Fantastic. Easy to use, support is incredible and we have much happier users. Pros Pembee has made our booking and payment so much easier than our previous system. Cons An editable register download would be very useful. Reason for choosing Pembee Price, features, support. Review Source HM Holly M. Owner and operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very happy to have found Pembee " March 12, 2024 5.0 So far, it has exceeded my expectations and I look forward to continuing with Pembee Pros There are so many pros. It is user friendly, clean and quick to set up. The customer support has been incredible as well. Cons \[sensitive content hidden\] is quick to take on feedback and continue to make this program better. Review Source KT Katie T. CEO Sports Used the software for: Less than 6 months ### "Amazing app for my business" February 22, 2023 5.0 Pros Helpful and easy to use, plus the online support is amazing from the team. Cons no app available for phones or tablets which my clients would benefit from and so would I especially because so mobile with my company. Review Source Similar Products Featured