# Yapla Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Yapla the right Membership Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/228932/Yapla/reviews

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Yapla

4.8 (11)

[View alternatives](https://www.capterra.com/p/228932/Yapla/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Yapla

Ease of use

4.6

Customer Service

4.8

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PR

Phil R.  
Coordinator  
Education Management  
Used the software for: Less than 6 months

### "Great App, Great customer support"

October 31, 2024

5.0

GREAT customer support, which helped us integrate Yapla to our current operation.

Pros

This app helped us save a lot of time and money. We can now concentrate on answering other member's services

Cons

Some automated form that we had before on a former app were not available.

Alternatives considered

[Salesflare](https://www.capterra.com/p/149522/Salesflare/)[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Yapla

Customer service and ease of use. It is a game changer for us

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

Act! is a totally outdated software that has a lot of probleme which can't be resolved.

Review Source

Response from Yapla

November 7, 2024

Hello Phil, Thanks for your feedback! We’re glad Yapla has helped you save time and focus more on your members. It’s great to hear our customer support made the transition easier for you. We appreciate the note about automated forms and will keep it in mind as we work on new features. Thanks for choosing Yapla – we’re here if you need anything! Best, The Yapla Team

JS

Jeanne-Marie S.  
Trésorière  
Fund-Raising  
Used the software for: 1-2 years

### "FRANCE-KIVU AIME YAPLA"

March 14, 2025

4.0

Grâce à YAPLA et le Crédit Agricole, notre association a une visibilité sur le WEB qu'elle n'aurait pas pu s'offrir sans cette solution.

Pros

La formation, le support, le lien avec notre banque. Le partage d'utilisation, Les évolutions qui améliorent le produit. L'écoute des concepteurs.

Cons

L'absence de prévisualisation des pages du site sans leur mise en ligne. Idem pour les messages automatiques que l'on ne peut pas envoyer en test au rédacteur. Ceci existe pour le module Newsletters.

Alternatives considered

[HelloAsso](https://www.capterra.com/p/183414/HelloAsso/)

Reason for choosing Yapla

Grâce au Crédit Agricole après avoir quitté notre banque historique pour des questions de frais.

Review Source

Response from Yapla

March 17, 2025

Bonjour Jeanne-Marie, Quel plaisir de lire votre satisfaction, merci beaucoup d'avoir pris le temps de partager votre retour d'expérience ! Très bonne continuation, Solène de Yapla

NC

Nicholas C.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Yapla changed our NPO for the better"

April 20, 2022

5.0

Overall Yapla has been very great to work with. They are responsive to our requests within the parameters of the existing systems and the functionality for events, membership, and accounting management are unmatched. I'd recommend this system to similar organizations; however, I would encourage them to consider the transaction fees in addition to the license fees.

Pros

Overall I would recommend Yapla to any organization that manages events, accounting and memberships. Additional strengths include: front-end development looks much nicer in comparison to competitors; seamless membership management and processing; accurate and synchronized accounting records; API integration with other organizations - at a cost; and integration of the website content with email campaigns allow for ease of communication curation.

Cons

The monthly cost of licenses paired with the limitation to one user/license - Due to the limitation of one user per license and the system's inability to log you out due to inactivity, you are somewhat cornered into needing additional licenses. In addition, there is a steep percentage charged as transaction fees; we have had to restructure our membership charges to accommodate for this. Lastly, Yapla has spoken about additional features being integrated for over a year. At this point, they have not roled any of these new features out and haven't provided any timelines in doing so.

Alternatives considered

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Reason for choosing Yapla

Yapla already worked with other organizations similar to ours and they were willing to work within our price range. Wild Apricot did not have a system built out that already met our needs and would have been much more labour intensive in order to set up effectively. In addition, Yapla's accounting record system built into their transaction systems beat any other competitor.

Switched from

[SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/)

Silkstart's system was not integrated with its accounting records. As a result, our accounting records in Silkstart took too much manual management and eventually became obsolete. Silkstart also asked for ridiculous costs associated with system improvements, yet they never provided ongoing improvements of the system.

Review Source

Response from Yapla

May 11, 2022

Thank you very much for your valuable feedback! On Yapla, we offer many features designed by and for NPOs. We work every day to make the platform evolve in order to always better answer the wide range of needs in terms of management and online payment of NPOs. Don't hesitate to tell others about Yapla!

CD

Christophe D.  
expert CI-CD  
Information Technology and Services  
Used the software for: 1-2 years

### "un très bon allier pour votre association"

November 4, 2024

5.0

au début un simple essai, très vite adopté par l'ensemble des utilisateurs et membres de l'asso. une belle réussite. L'interface est globalement assez simple et intuitive.

Pros

Yapla nous a permis d'implémenter le paiement en ligne, ce qui a mis un terme à la gestion des chèques. Quel gain de temps !

Cons

la gestion "à l'échelle" des membres enregistrés. je trouve qu'il y aurait quelques axes d'amélioration sur ce sujet. Une fois l'activité bien lancée sur yapla, cette base de données est critique.

Alternatives considered

[HelloAsso](https://www.capterra.com/p/183414/HelloAsso/)

Reason for choosing Yapla

en tant que membre du CA, nous avions accès à une offre tarifaire préférentielle et avantageuse.

Review Source

Response from Yapla

November 12, 2024

Bonjour Christophe, Merci infiniment d'avoir pris le temps de partager ce beau retour d'expérience. Nous sommes ravis de savoir que Yapla est devenu un allié précieux pour votre association ! Effectivement, le paiement en ligne est un vrai atout : il simplifie le quotidien, tout en améliorant l’expérience des membres et en leur offrant plus de flexibilité. Concernant la gestion des membres et la base de données, Yapla est conçu pour être modulable en fonction de divers besoins, et notre équipe des Services Professionnels est à votre disposition pour vous aider à la structurer selon les spécificités de votre association. N’hésitez pas à nous contacter pour toute assistance. Encore merci et à très bientôt ! Bien cordialement, Solène de l’équipe Yapla

HK

Harriet K.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Figure skating club"

March 21, 2022

5.0

Yapla has greatly facilitated the registration process while offering full control over the who can register and when like limiting pre-registration for existing members until a certain time and date, before enabling new members to enroll and register. Yapla enabled the club to move 100% of transactions on-line for both registrations and merchandise purchases so there are no more cash and cheques to manage.

Pros

Yapla has the functionalities to manage everything we need .. website, membership, event registration, online payments, automatically generated communications and receipts, newsletters, surveys and forms .. all in one place.

Cons

The payment processing is slightly limited in what refunds can be performed. The complexity of the software can be overwhelming for new users and it is easy to not use all of the functionalities to their full capacity.

Alternatives considered

[Uplifter](https://www.capterra.com/p/151182/Uplifter/)

Reason for choosing Yapla

The look and feel of the user interface and that it is full bilingual french/english.

Review Source

Response from Yapla

April 7, 2022

Thanks a lot Harriet for taking the time to share your feedback with us! We are glad that Yapla is useful in your different associative activities, especially if it simplifies your life as well as your members'!

JFD

Jean Francois D.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "A must discover all in one solution for non-profits."

March 21, 2022

5.0

As an agency implementing Yapla to our customer's projects was a great experience. I have to say that the support is great. Yapla is a rich solution with many possibilities. The support team helped us get going fast and help our customers take advantage of the solution. We truly feel like a partner.

Pros

Yapla helps our customers manage members/relation, events, donation, websites and communication in a single environment. It's a powerful tool for small and big NPO's. It adapts to almost all workflows. It always up to date and our customers never have to pay for maintenance.

Cons

Although we know it's coming soon, a few functionalities in the CRM could be added to make the product perfect.

Reason for choosing Yapla

Mature solution. Great support. All the features our customers need.

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Joomla](https://www.capterra.com/p/161648/Joomla/)

We needed to do away with the burden of maintaining several technologies in our ecosystem. We can now focus on what we do best : strategy and marketing. After analysis, we came to the conclusion that Yapla is a serious player that we are comfortable proposing to our customers.

Review Source

Response from Yapla

April 7, 2022

Thank you very much jean Francois for taking the time to share your opinion with us! Indeed, all the interest of Yapla lies in the connection between our different features (all-in-one). We are proud to work hand in hand with you, the feedback from our customers who go through your agency Riposte are unanimous, they are all very satisfied with your services both in terms of consulting, creation or web integration.

KH

Katie H.  
Site Manager  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Yes for Yapla!"

January 1, 2025

5.0

Overall I have had a pleasant experience with Yapla.

Pros

Yapa has made conducting business simpler since implementing it. Communication between my team has been the most beneficial.

Cons

I have no complaints about Yapla right now.

Review Source

Response from Yapla

January 10, 2025

Hi Katie, thank you so much for your glowing review and for taking the time to share your experience with Yapla! We're delighted to know that you've had a pleasant experience so far. Should you ever have any questions or need assistance, our team is here to help. Warm regards, Solène from Yapla

NS

Najat S.  
Coordinatrice au service des membres  
Accounting  
Used the software for: Less than 6 months

### "Excéllence"

December 14, 2023

5.0

Une très bonne expérience, je vous souhaite une très bonne continuation.

Pros

Ce qui m'a plu le plus sur yapla c'est le téléchargement de données.

Cons

Il n'y a rien à signaler sur ce point. Je suis très satisfaite.

Review Source

Response from Yapla

December 22, 2023

Bonjour Najat, un grand merci pour votre message ! Nous sommes ravis que vous soyez satisfaite de votre expérience avec Yapla 🤩 Excellente continuation à vous aussi !

GR

Gérard R.  
xx  
Museums and Institutions  
Used the software for: 6-12 months

### "Accompagnement utilisateur"

February 1, 2024

5.0

Pros

le support aux utilisateurs est trés réactif

Cons

temps d'appropriation mais avec un soutien efficient

Review Source

Response from Yapla

April 24, 2024

Bonjour Gérard, merci beaucoup d'avoir pris le temps de partager votre avis sur Yapla. C'est un plaisir de vous accompagner et nous sommes toujours disponibles en cas de besoin, n'hésitez pas. 🤗

JCD

Jean Claude D.  
Président  
Museums and Institutions  
Used the software for: Less than 6 months

### "Simplicité et support de qualité"

June 1, 2023

5.0

Newsletter et facturation

Pros

Newsletter et factures, un design simple et efficace

Cons

Design un peu minimaliste... Pas de correcteur d'orthographe

Review Source

Response from Yapla

April 24, 2024

Un grand merci Jean-Claude pour cette pluie d'étoiles et votre précieux retour d'expérience ! 😀

EP

Edmond P.  
président  
Civic & Social Organization  
Used the software for: I used a free trial

### "facilité"

May 13, 2022

4.0

niveau comptabilité

Pros

pour les associations bien claire et bien expliqué

Cons

rien à dire pour l'instant je n'ai pas trouvé de dificultés v

Review Source

Response from Yapla

May 20, 2022

Thank you very much for your review Edmond! We hope to continue to satisfy you and maybe one day earn a 5th star from you Wish you the best in your projects!

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