--- title: "Ecaldima Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ecaldima Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/228946/ECALDIMA/" page_type: "product" language: "en" --- # Ecaldima Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ecaldima ## What is Ecaldima? Ecaldima is a powerful and flexible platform combining IT Service Management (ITSM) and Business Process Management (BPM) to support both IT and non-IT departments. Designed to improve service delivery, Ecaldima offers customizable workflows, automated ticketing, asset tracking, SLA monitoring, and real-time dashboards. Its user-friendly interface and robust integration capabilities make it ideal for cross-functional teams seeking to streamline operations, ensure compliance, and boost efficiency. Whether managing incidents, HR processes, or administrative workflows, Ecaldima adapts to your business logic and scales with your organization. It is also a great fit for small and mid-sized businesses thanks to its modular approach and affordable pricing, making enterprise-grade service management accessible to all. ## What is Ecaldima used for? [CMDB](https://www.capterra.com/cmdb-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ecaldima?[Manage this product listing](https://www.g2.com/products/ecaldima/claim_requests/new?auto=true) ## Ecaldima Overview Updated September 2026 AI summary Ecaldima provides business process management capabilities for organizations of any size, combining workflow automation, task management, and process modeling. It offers configurable workflows, access controls, audit trails, and dashboard reporting, along with integrations for IT service management tools. Ecaldima is available as a cloud, SaaS, web-based, or Windows solution, supporting broad operational and process management needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ecaldima 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €19 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (8) Value For Money 0.0 (0) Value For Money 4.4 (5) Customer Service 0.0 (0) Customer Service 4.5 (6) ## Ecaldima alternatives [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Tesseron](https://www.capterra.com/p/250521/Tesseron-ASM/) [4.3 (8)](https://www.capterra.com/p/250521/Tesseron-ASM/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250521/Tesseron-ASM/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## FAQs about Ecaldima Overview ### What company size and specific industries is Ecaldima built for? Ecaldima is designed for SMBs through large organizations across IT, finance, healthcare, education, and public services. It fits companies that need agile, affordable service and process management, making it suitable for a broad range of operational environments and sector-specific workflows. Features and Usability ### What are the key features of Ecaldima? Ecaldima offers CRM, configuration management, dashboard reporting, and monitoring as core features. It also includes workflow automation, configurable workflows, approval process control, and business process automation, plus access controls, audit trail, alerts and notifications, and reporting and analytics for tracking activity and managing operational processes. Pricing ### How much does it cost and what fees or limitations are included? Ecaldima starts at €19 per month per user for the Service Agent Plan. Licenses are concurrent, so payment covers only agents working at the same time, while request submitters and status trackers need no license. A free trial is available, and optional add-ons cover analytics, integrations, and workflow customization. Integrations ### Which third-party tools and platforms does Ecaldima integrate with? Ecaldima integrates with 5 third-party platforms for IT service management and endpoint operations, including GLPI, Ivanti Endpoint Security for Endpoint Manager, Jira, ServiceNow, and System Center. These catalog integrations cover ticketing, security, and service desk workflows across common enterprise environments. Getting Started and Support ### What training and onboarding options does Ecaldima offer? Ecaldima provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide group-based learning, documentation offers written reference material, and videos allow self-paced viewing of key steps and features. Getting Started and Support ### What customer support options does Ecaldima offer? Ecaldima provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available about response times, helpfulness, or common support issues, so support experience cannot be assessed from user sentiment. ## Features AI summary Based on 3,617 Project Management reviews Capterra data shows that buyers of Business Process Management software rank the following features as their top priorities: - **Workflow Management** (**51%** of reviewers rated this feature as critical) - **Task Management** (**43%**) - **Business Process Automation** (**46%**) Ecaldima supports all three of the features reviewers value most: **Workflow Management**, **Task Management**, and **Business Process Automation**. Together, these capabilities help businesses coordinate processes, keep work moving across teams, and automate repeatable steps, allowing teams to improve consistency, reduce manual effort, and complete work more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ecaldima 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - License Management: Track and organize the number of licenses available to the organization - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - On Call Scheduling: Track and organize on-call shifts - Prioritization: Arrange tasks based on the level of priority or urgency - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/228946/ECALDIMA/pricing/) Ecaldima Service Agent Plan €19.00 Per User,Per Month It includes: - Full access to ticket and incident management - Validation of requests and execution of tasks - Processing custom workflows - Concurrent Licensing: Pay only for agents working at the same time - Unlimited users to send and track requests (free of charge) ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ System Center](https://www.capterra.com/p/70929/System-Center/)[ GLPI](https://www.capterra.com/p/126254/GLPi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.