# Ecaldima Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ecaldima Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more. Source: https://www.capterra.com/p/228946/ECALDIMA --- # Ecaldima Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ecaldima ## What is Ecaldima? Ecaldima provides a powerful BPM layer that enables organizations to design, automate, and monitor business workflows beyond IT. With visual workflow builders, conditional rules, and multi-level approvals, it supports HR, finance, facilities, and other departments in digitizing manual processes. The platform adapts to your unique logic and helps reduce errors, delays, and bottlenecks. You can track request statuses, automate notifications, and generate reports with ease. Thanks to its REST API and scripting capabilities, Ecaldima can integrate with third-party systems, ensuring seamless cross-functional operations. Whether you're managing leave requests, procurement approvals, or internal audits, Ecaldima gives your business teams control and agility over every step. ## What is Ecaldima used for? [CMDB](https://www.capterra.com/cmdb-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ecaldima?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ecaldima.com&name=Ecaldima) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ecaldima 0.0 VS. [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €19 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (740) Value For Money 0.0 (0) Value For Money 4.4 (661) Customer Service 0.0 (0) Customer Service 4.6 (693) ## Ecaldima alternatives Highest Rated [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127562/TOPdesk/) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) ## FAQs about Ecaldima Overview ### What company size and specific industries is Ecaldima built for? Ecaldima is designed for SMBs through large organizations across IT, finance, healthcare, education, and public services. It fits companies that need agile, affordable service and process management, making it suitable for general business operations in both private and public sector environments. Features and Usability ### What are the key features of Ecaldima? Ecaldima offers CRM, configuration management, dashboard, and monitoring features, along with workflow automation, change management, and incident management. It also includes access controls, audit trail, reporting and analytics, alerts and notifications, document management, and self service portal capabilities for IT service and process tracking. Pricing ### How much does it cost and what fees or limitations are included? Ecaldima starts at €19 per user per month on the Service Agent Plan, with a free trial available. Licenses are concurrent, so pricing covers only agents working at the same time. Users submitting requests or tracking status do not need a license, and optional add-ons are available for analytics, integrations, and workflow customization. Integrations ### Which third-party tools and platforms does Ecaldima integrate with? Ecaldima connects natively to 7 third-party platforms, including IT service and asset management tools such as GLPI, Ivanti Endpoint Security for Endpoint Manager, Jira, Matrix42 Software Asset Management, ServiceNow, Symantec ServiceDesk, and System Center. Getting Started and Support ### What training and onboarding options does Ecaldima offer? Ecaldima provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does Ecaldima offer? Ecaldima provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback about support, no user-based claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways for customers to get assistance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ecaldima 86 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Track and monitor efficient handling of all changes/transitions Private online space that lets businesses securely share documents and provide information access to clients Leave comments and notes on documents for others to view Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps A chronological record of actions or occurrences within a network, software, or process Store, manage and track all forms in a centralized location Create, design and modify the flow and processes of tasks in a project Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Track and organize the number of licenses available to the organization Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Drag and drop/visual interfaces that allow non-tech users to build without writing code Track and organize on-call shifts Arrange tasks based on the level of priority or urgency Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Track, report on and implement actions pertaining to physical safety at the workplace Set a time to generate routine reports automatically Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track the status and progress of tasks Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Ecaldima Service Agent Plan €19.00 Per User,Per Month It includes: - Full access to ticket and incident management - Validation of requests and execution of tasks - Processing custom workflows - Concurrent Licensing: Pay only for agents working at the same time - Unlimited users to send and track requests (free of charge) ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ System Center](https://www.capterra.com/p/70929/System-Center/)[ GLPI](https://www.capterra.com/p/126254/GLPi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.