# Zip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zip the right Procurement solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229012/Zip/reviews --- Zip 4.7 (32) [View alternatives](https://www.capterra.com/p/229012/Zip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zip Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews JS Joaquin S StudentAccounting, Self-employedUsed the software for: Less than 6 months. “It is a very good application to keep track of your finances, it has many tools and is intuitive, it is very good for interested beginners“ October 4, 2023 RR Rebeca R Sr. Procurement AnalystInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Such a user-friendly platform has reduced our need to train our internal requesters on how to submit purchase requests, thus giving our procurement team more bandwidth to work on more important things.“ November 23, 2022 DF Danielle F Manager, Procure-to-PayHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “The customer support team has been very responsive and helpful every step of the way from implementation, to go-live, and sustainment.“ October 10, 2023 AW Ashley W DirectorLegal Services, 201 - 500 employeesUsed the software for: 6-12 months. “Their customer support is fantastic and available to meet regularly to answer any questions we have.“ October 31, 2023 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francene B. Procurement Specialist Computer Software Used the software for: 6-12 months ### "Zip makes my Procurement life hassle-free" November 28, 2023 4.0 It benefits our Procurement Team by saving time and streamlining processes. Overall my experience with Zip has been positive and less stressful. Pros It's user-friendly interface, simplicity in data collection and efficiency in streamlining various processes related to procurement or form submissions. Cons The potential limitations in handling complex procurement needs and issues related to customization options or integrations. Switched from [Coupa](https://www.capterra.com/p/115928/Coupa/) Coupa is primarily a comprehensive spend management platform where as Zip Intake focuses on streamlined data collection and form submissions. Hence, making procurement life easier. Review Source VR Verified Reviewer Controller Apparel & Fashion Used the software for: 6-12 months ### "Great, less-frills option for purchasing ! " December 30, 2024 4.0 Great team to work with, product does what it needs to do for us. Pros The team is super responsive and open to new ideas and suggestions. The integration process was seamless. Easy to search and export information. All information for one order in stored in one place. Cons Difficult to get new users motivated and using the product regularly. Switched from [Procurify](https://www.capterra.com/p/129758/Procurify/) We wanted a platform that would be easier to customize to ours needs, which would in turn make the user experience much easier. Review Source MG Matt G. Director Insurance Used the software for: 6-12 months ### "Good solution, with some gremlins Zip needs to work on" April 16, 2026 2.0 I think for companies first implementing a procurement software, this is a decent solution. However, this system has a lot of issues with overall functionality that still need to fix. Lots of bandaids in place by Zip that are in place keep breaking. Pros Zip has been great for establishing our first Procurement solution ever at our company. The system is set up to help guide you through set up of vendors, authorization matrices, and connects with Microsoft Teams for notifications of approvals or actions needed. Cons The New vendor functionality went down worldwide for the zip platform and the only way we could add new vendors was to email our account representative for about 2 months. It was painful and they didn't have a solution in place fast enough. I also find the approval workflow routing isn't configured properly and often, approvals are asked of the wrong individual. We also find data is often changed when transmitted to our accounting system (e.g. bank account numbers were entered complete in Zip, but Zip transferred only 5 digits to our accounting system. Zip representatives couldn't tell us why. Review Source DF Danielle F. Manager, Procure-to-Pay Health, Wellness and Fitness Used the software for: 6-12 months ### "Zip is a Game Changer!" October 10, 2023 5.0 Zip has been a great tool and resource for our company. The customer support team has been very responsive and helpful every step of the way from implementation, to go-live, and sustainment. Their Admin training is helpful in ensuring companies are equipped with the right knowledge to maintain the system on their own. Pros Zip is easy to configure and customize conditions that fit your company needs. The workflow visibility is very helpful so everyone can see status of a request and what steps are remaining. Zip also makes vendor onboarding easy and has helped transform this manual process into a seamless electronic experience for our supply base. Cons Downloading invoice data is helpful, however Zip does not have the ability to pre-set report conditions for recurring data review. They have this feature on the request side, and I would love for this expanded capability to be available on the invoice side as well. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/) Reason for choosing Zip Zip was the better value and offered better customization to fit my company needs. Review Source KH Karen H. Global Procurement & Real Estate Officer Marketing and Advertising Used the software for: 1-2 years ### "Easy & Effective" December 1, 2022 5.0 The support team is amazing and super responsive. The product/engineering team takes all requests into consideration and the tool has improved drastically from 2yrs ago when we started. Pros The tool is easy to manage and set up and more importantly modify workflows on the fly. It offers all of the main features any procurement management tool offers. Internal adoption was simple and the visual representation of where a request is at improved the internal understand of procurement. Cons The reporting functionality is the area the tools needs improvement. Switched from [Docusign CLM](https://www.capterra.com/p/119589/DocusignCLM/) Zip focused on procurement while at the time DocuSign CLM did not Review Source CW Chanie W. Sr Director, Finance Operations Computer Software Used the software for: Less than 6 months ### "Best procurement tool, easiest setup" December 1, 2022 5.0 Pros The product gives visibility to our users and everyone involved in the procurement process, allowing procurement to focus on adding value vs pushing paper. Cons Zip is so customizable that whenever we saw something we didn't like, the Zip team helped us solution. Their product team pushes out improvements weekly. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/) Reason for choosing Zip Faster setup, more modern functionality. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Zip provides a full solution for the procurement process. Airbase provides accounting approval and was more suitable for smaller companies. Review Source Jennifer R. Procurement Specialist Marketing and Advertising Used the software for: 1-2 years ### "Do you want to manage purchases/cost? Start here! " December 11, 2022 5.0 It's been a great tool, especially being new to procurement. I have seen what no procurement process can do, not only first hand but done research into how companies manage procurement. If they would invest in visualization, managing purchases rather than not having budget, after spending, companies would be more profitable, and retain employees. Pros While I am fairly new to Procurement, I am not new to using tools/software. It is an easy tool to learn/keeps your purchases flowing with visibility across the purchase. You can taper the workflow easily if/when there is change in the organization/types of purchases. The support team is amazing, they do not delay if you have any issues. More importantly, they welcome feedback on improvements and implement them. Cons They have a few bugs here/there (nothing that stops the flow). Limited reporting and would like more information on CSV files. Review Source Paul Erik C. Tax Accountant Financial Services Used the software for: 6-12 months ### "Making things easy with ZIP" November 28, 2023 5.0 I use ZIP for procure to pay process. Use of ZIP will start from onboarding vendors up to payable processing. 1. ZIP helped us to eliminate manual processes such as uploading vendor invoices. It was able to pick up all the vendor invoices in our designated email. 2. ZIP also aide us in eliminating the manual process in our endorsement for approval and to treasury. Through ZIP, there is an automated notification for the users and approvers through email and slack. Pros 1\. Integration with accounting system, specifically Netsuite. 2. All-in-one platform where you can onboard, process, and pay 3. ZIP is very user-friendly Cons As a user from asian country, I think the only dislike with ZIP is the availability of their admins and/or customer support since they're based in western countries. Review Source Dane B. Head of Procurement Computer Games Used the software for: 1-2 years ### "Great Agile Procurement Platform" October 13, 2023 4.0 Great platform that has helped with spend visibility and procurement approvals Pros Easy to use, Clear UI, easy implementation Cons Too focused on the US market and not other regions Review Source Carey Beth K. Procurement Specialist Marketing and Advertising Used the software for: 6-12 months ### "Zip is a one stop shop for all approvals" August 9, 2021 5.0 We’ve had a great experience with Zip. The solution was implemented and running in a month. Zip’s customer service has been outstanding, we meet consistently and they are available for collaboration anytime. Zip has been very receptive and fast with product feedback, they are always available when we need them to fix anything for us! Pros \-Zip’s UI/UX is intuitive, clean, easy. Think the opposite of old ERP system. -It’s a no-code configuration, declarative design, highly configurable Cons I’m sure Zip is working on it, but: --More documentation --More options for notification configuration --More reporting functionality. The data is there and downloadable to a csv file but would love in platform configurable dashboards Review Source Response from Zip August 17, 2021 Thank you for your review! RV Riccardo V. Graphic Designer Design Used the software for: 2+ years ### "Utilissimo per le aziende" December 7, 2022 4.0 buona Pros Molto utile per le aziende che devono rispettare normative e rinnovi di flussi e contratti in continua evoluzione...Zip permette di gestire tutto questo in maniera automatica...tutte le spese e acquisti aziendali sono sotto controllo in tempo reale e velocemente. Cons non mi sembra ne abbia di importanti, ci vuole un po di pratica per sfruttarlo bene Review Source VR Verified Reviewer Senior Manager Information Technology and Services Used the software for: 2+ years ### "ZIP (Procurement and Accounts payablet)" April 19, 2024 5.0 Pros The best thing about ZIP is that it synchronizes with Netsuite and helps us automate the creation of purchase orders and the onboarding of new vendors in Netsuite. It has been great from a workflow perspective and allows you to create your own workflow and procurement threshold for internal approvals. So far, I have no complaints about anything and the support has been excellent in case we need any custom changes. Cons I don't have any particular complaints, but I would like to provide some feedback that could be considered for the development of new features. Specifically, I would suggest incorporating artificial intelligence to help suggest information for renewals and recommend GL codes for purchase orders based on previous coding.g (only if possible). Review Source RR Rebeca R. Sr. Procurement Analyst Information Technology and Services Used the software for: 1-2 years ### "A game changer!" November 23, 2022 5.0 Zip has enabled us to better track our procurement department's performance metrics, from cycle time for requests to how long each approver takes to review/approve a request. It has also allowed us to better communicate internally with our teams via the Zip request record. It also serves as a one-stop shop for any/all procurement-related functions, from submitting a simple purchase request to requesting a review from our legal/security teams. Overall, it has helped us centralize our procurement operations, giving each department clear visibility into what is going through our pipeline. Pros I love that Zip allows us to customize our approval workflows as much as possible - especially compared to other procurement systems. It is clear that the Zip team is on a mission to be the best in the market, and in my opinion, they are well on their way to being exactly that. Such a user-friendly platform has reduced our need to train our internal requesters on how to submit purchase requests, thus giving our procurement team more bandwidth to work on more important things. It has also enabled our internal approvers to maneuver through their reviews quickly and with ease. \[SENSITIVE CONTENT\], our customer success expert, has also been a pleasure to work with! She is always available to answer any/all questions promptly and has done an excellent job of keeping our teams connected via recurring sync sessions. Cons There aren't many things to mention here as far as dislikes. The only "dislikes" to mention are minor user interface issues, like not being able to open a request on a separate tab when viewing the complete list of pending approvals or not being able to customize the drop-down status list on certain approval steps (i.e. the only options as of now are to choose between "ready to start" "in progress" "waiting on vendor" and "blocked internally"). It would be nice to be able to add additional statuses like "approved with conditions" or "waiting on requester reply", etc). Review Source CD Cameron D. Director of Procurement Computer Software Used the software for: 1-2 years ### "Simplified and streamlined procurement at scale" November 22, 2022 5.0 We use Zip for all procurement requests, approvals, PO, invoicing and payments for the entire organization. We use it as a single point of entry for all requests and use dynamic intake to collect all the needed information regardless of the type or amount of spend then use the information gathered at intake to automatically create and route approvals to all the necessary stakeholders. Zip is our single source of truth for purchase requests, contracts, renewals, purchase orders, payments, etc. Pretty much everything procurement related. Pros \*Logically and simply built; easy to modify and customize for your specific needs\*Works well at any scope; startup to enterprise\*Integrations with the systems our teams already use make it easy for various departments to interact with Zip\*Provides a centralized intake for any procurement and business needs and requests\*Employees love the simplicity of the intake, Slack integrations and knowing where to go for what they need\*Dynamic intake makes it easy to collect the right information and generate the appropriate approval workflow automatically Cons \*It's not immune to some of the minor challenges and bugs expected with any startup, but they're quick to identify and fix. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/) Review Source EZ Emily Z. sr manager, procurement operations E-Learning Used the software for: 2+ years ### "Zip: One Stop Shop" November 16, 2022 5.0 I think Zip is doing something very innovative in the space of Procurement. I think their greatest strength is listening to their customers and coming up with reasonable solutions at a rapid speed. Pros The easy deployment of the tool is of great importance. Not having to use a 3rd party implementation team is a huge cost-saving component of why Zip won our business. The support team is also the best of the best. Operating super small, they are able to identify, support, and implement fixes at great speed. In comparison to other tools, you would have to pay extra for this level of support. The workflow builder with the ability to customize questions based on conditions and set layers of approvals based on it is extremely important to make it easy for users to adopt and administer to perform change management. Cons Integration between tools like Vendr and Ironclad can be improved. For example, if the comment section in Ironclad can somehow be transferred over to Zip, that would make the entire experience seamless between the two systems. No sharable reports make it a pain for each user to create the same filtered view. Review Source MMR Md Mohiminur R. Manager Marketing and Advertising Used the software for: 2+ years ### "Falling love to working with Zip " May 26, 2023 5.0 Very easy to use and helpful for orders placement. User-friendly platform in the market. Pros Love the flexibility of super workflow solution. Cons All are okay. Till using We have nothing to complain about zip. Review Source AP Andy P. Senior Sourcing Manager Financial Services Used the software for: 6-12 months ### "Diamond in the rough" November 30, 2022 4.0 Zip has been able to continue to deliver new functionality from their product roadmap that enhances its value. Pros Integrations with existing software tools for related processesEnd to end request managementProduct roadmap Cons Usability for managing large volumes. Can be difficult to navigate from one request to the next.Loading times of the software can be slowIntegration with IronClad constantly breaks Review Source VR Verified Reviewer Head of Global Spend Design Used the software for: 1-2 years ### "Zip has a flexible workflow and a friendly UI." June 29, 2021 5.0 The team is smart and understands the space well. They know my biggest pain points and are willing and available to help. Pros Zip eliminates manual coordination reliance and automates procurement approvals processes for us. Cons Zip doesn’t support as much configurability of the dashboard and other scheduling settings as we would like. Review Source Response from Zip July 1, 2021 Thank you for your review! AW Ashley W. Director Legal Services Used the software for: 6-12 months ### "Highly customizable and easy to use" October 31, 2023 5.0 Pros Their customer support is fantastic and available to meet regularly to answer any questions we have. They have also been very receptive to feedback about additional features we'd like to see and have implemented a number of requested items. The system is very easy to use from an admin and user perspective. The platform is very customizable which makes it easy for us to configure our internal processes with the tool. Cons I would love more automation between intake form questions and request/vendor fields to reduce manual work. Review Source VR Verified Reviewer IT Support Engineer 2 Computer Software Used the software for: Less than 6 months ### "Zip is a great solution for vendor approvals with a great user experience" May 24, 2021 5.0 My experience with Zip has been very positive. It solves a real problem around vendor approvals and compliance for me and my team. Pros Absolutely the user experience is far superior than that of any other enterprise software I’ve ever seen, especially in procurement. And the no-code configuration of Zip. Cons I wish Zip had more GRC integrations supported and more flexible reporting capabilities, but I know the team there is working on it. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/) Reason for choosing Zip Mostly because it had more features and flexibility we were looking for in our ideal set up. Review Source Response from Zip May 26, 2021 Thank you for your review! VR Verified Reviewer Director of Operations and Procurement Information Technology and Services Used the software for: Less than 6 months ### "Our company uses Zip to solve for source to procure problems" July 1, 2021 5.0 My overall experience with Zip has been very good. I love working with their support and our employees engage with the solution at a relatively high level. Pros Our team loves the clean user experience and integrations(CLM, GRCs,)/slack integration. Zip was implemented across our entire company in a matter of weeks. Cons For our needs, features for contingent workers would be nice. I’d also like more flexibility in the dashboard and notifications settings. Zip isn’t very good for non-spend related approvals. Reason for choosing Zip ease of set up, codeless deployment Review Source Response from Zip July 5, 2021 Thank you for your review! CP Chantal P. Finance Operations Lead Computer Software Used the software for: 6-12 months ### "A tool that makes source-to-procure easy!" June 22, 2021 5.0 So far we’ve had a great experience with Zip. They have a wonderful team that makes sure our problems are understood and our needs are met. Pros We were able to implement Zip pretty quickly, and once in place, people were willing to use it right away because it was easy to use. Zip also offered out of the box integrations that allowed teams to work within their native platform, but provide the requester a single source of information. Cons Zip needs greater reporting flexibility and invoice capabilities. Review Source Response from Zip June 24, 2021 Thank you for the review! EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: Less than 6 months ### "Zip EO" April 15, 2022 5.0 My spending has decreased as I can see more clearly where I am spending money. My money stays in my pocket now Pros Now that I can see my expenses in more detail, I am being careful. Cons Actually, there is nothing that I don't like at the moment. Only the interface part can be edited and that's it. Switched from [Coupa](https://www.capterra.com/p/115928/Coupa/)[Procurify](https://www.capterra.com/p/129758/Procurify/) Maybe it's because I'm new to using it, but ZIP seems more useful to me. Review Source VR Verified Reviewer Director of FP&A Financial Services Used the software for: Less than 6 months ### "We route our upstream procurement processes through Zip." June 26, 2021 5.0 I love working with Zip. The team is extremely responsive to my needs, and the solution is easily configurable by my team without much help/IT assistance. Pros I love Zips slack integration and UI. I also love the flexibility of the workflow solution. Cons There aren’t enough contingent worker and invoicing capabilities. Switched from [Venminder](https://www.capterra.com/p/132271/Venminder/) Zip is much more flexible and has more integrations. Review Source Response from Zip June 28, 2021 Thank you for the review! JS Joaquin S. Student Accounting Used the software for: Less than 6 months ### "The best tool for beginners." October 4, 2023 5.0 It is a very good application for beginners, I would surely recommend it to someone who is interested, due to the many tools it offers and how easy it is to use. Pros It is a very good application to keep track of your finances, it has many tools and is intuitive, it is very good for interested beginners Cons In my personal opinion, it lacks some tools that could be useful, in addition to experiencing low performance when using it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.