--- title: "CoverManager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CoverManager Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more." source_url: "https://www.capterra.com/p/229015/CoverManager/" page_type: "product" language: "en" --- # CoverManager Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CoverManager ## What is CoverManager? CoverManager is the leading solution for comprehensive management of reservations, experiences, and customer loyalty in the hospitality sector, adapting to both daytime (restaurants) and nighttime (nightclubs, pubs, and entertainment venues) needs. CoverManager is the first global CRM for managing customer experiences and loyalty in gastronomy and nightlife. This global CRM includes tools such as CoverBookings, for agile and efficient reservation management; CoverExperience, with Tickets and GuestLists for creating and managing exclusive experiences; CoverChannels, which incorporates AssistantBot (a virtual assistant for phone reservations) and BookingsMap to optimize customer acquisition across all channels; and CoverOnTheGo, designed to enhance the customer experience through an innovative virtual queue solution that enables intelligent wait management, avoiding crowds. ## What is CoverManager used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 88% Neutral 0% Negative 12% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CoverManager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://covermanager.com&name=CoverManager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CoverManager 4.5 (26) VS. [4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (26) Ease Of Use 4.2 (646) Value For Money 4.2 (26) Value For Money 3.8 (526) Customer Service 4.5 (26) Customer Service 3.7 (560) ## CoverManager alternatives Highest Rated [4.9 (4,789)](https://www.capterra.com/p/228571/Yodeck/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (646)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [KickFin](https://www.capterra.com/p/217029/KickFin/) [4.9 (117)](https://www.capterra.com/p/217029/KickFin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Now Book It](https://www.capterra.com/p/220182/Now-Book-It/) [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/229015/CoverManager/alternatives/) ## FAQs about CoverManager Overview ### Which roles and teams benefit most from CoverManager? CoverManager is most used by restaurant owners, general managers, and operations leaders who need to control reservations, table flow, and service efficiency. Marketing teams use it to manage guest communications, promotions, and loyalty efforts, while administrative and systems roles support booking oversight, reporting, and smoother front-of-house coordination. Answer based on 26 reviews Overview ### What company size and industries is CoverManager built for? CoverManager is built mainly for small hospitality businesses: 96% of reviewers are from small businesses, and Hospitality is the top industry at 65%. It serves restaurants, nightclubs, pubs, and hospitality chains, with Restaurants representing 23% of reviewers and Food & Beverages 8%, focused on reservations, loyalty, and virtual queues. Answer based on 26 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of CoverManager? CoverManager offers booking and reservations management, table and wait list management, and appointment scheduling for restaurants and events. It also includes online booking, channel management, POS integration, payment processing, CRM, reporting and analytics, alerts and reminders, and mobile access for managing reservations and customer data. Integrations ### Which third-party tools and platforms does CoverManager integrate with? CoverManager integrates with over 20 third-party tools, including Agora, Stripe, Mailchimp, Gstock, Facebook Plug-In, Amadeus, Brevo, Deliverect, HubSpot CRM, and Lightspeed POS. The catalog also includes Google Maps, Instagram, GetResponse, Cheerfy, EasyPOS, and Facebook Apps and Tabs for operations, marketing, and hospitality workflows. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does CoverManager offer? CoverManager provides in person training, live online sessions, webinars, documentation, and videos to support setup and learning. In person and live online formats offer guided instruction, webinars cover grouped training sessions, documentation supports written reference, and videos provide self-paced viewing. Answer based on 1 reviews Getting Started and Support ### What customer support options does CoverManager offer? CoverManager provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. Users describe the support team as highly available, quick to respond, and helpful, with strong problem resolution and friendly service. Some note that customer service stands out most during setup and issue handling. Answer based on 5 reviews Ease of use ### Is CoverManager easy to use for restaurant reservations? CoverManager makes daily reservation management easy for many restaurant teams, with an interface most users find intuitive and quick to learn. Hosts and managers like the clear booking flow and customer data access, though some mention a dated dashboard, occasional loading issues, and a learning curve for certain integrations. Answer based on 10 reviews ## Features AI summary Based on 1,432 Restaurant Management reviews Capterra data shows that buyers of restaurant management software rank the following features as their top priorities: - **Order Entry** (**54%** of reviewers rated this feature as critical) - **Online Ordering** (**46%**) - **Order Management** (**45%**) CoverManager supports all three features reviewers value most: **Order Entry**, **Online Ordering**, and **Order Management**. Together, these capabilities help restaurants take orders accurately, manage incoming demand across channels, and keep service organized from placement through fulfillment, allowing teams to improve speed, reduce mistakes, and maintain a better guest experience. Order Entry 4.4 (15) 6.67% of 15 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Online Ordering 4.3 (9) 11.11% of 9 reviewers that rated this feature as important or highly important Tracks and processes online orders Order Management 4.5 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Sales Reports 4.6 (12) 0.00% of 12 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Mobile Access 4.3 (18) 11.11% of 18 reviewers that rated this feature as important or highly important Access software remotely via mobile devices CoverManager 73 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - For Restaurants: Serves restaurants - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Reservations: The ability to reserve times in groups. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Booking: Make reservations on the go through a mobile device - Mobile Payments: Clients can submit payments via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Online Reservations: Make and manage reservations online - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reviews Management: Track and monitor reviews of products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Table Management: Assign waitstaff and coordinate the table services - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (26) 4.4 Based on 26 reviews ## Pricing Value for money 4.2 (26) ### Starting price Free trial not available Value for money 4.2 (26) 4.2 Based on 26 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (26) 4.5 Based on 26 reviews ## User reviews Overall rating 4.5 Based on 26 reviews Filter by rating 5(21) 4(2) 3(0) 2(0) 1(3) Mentioned topic Sorted by most recent AE Aaron E. Owner Manager Restaurants ### "Do your homework before signing with CoverManager! " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 14, 2026 CoverManager claim to be the market leader... which from research they may be on numbers of clients - but they seem to have lost site of their customers along the way! They promised the world and unfortunately, in my experience, undelivered. The product is full of bugs - it feels like everything is in beta and being tested on paying customers. The promised link to Facebook for example - not working and no indication of date when it will. Every time I requested something "normal" to help run my restuarant account, I was told that the functionality was only available in the next "pack" up... I was already paying 99 euros a month for what I was promised was everything I would need! I quickly found that their customer service philosophy was to just treat me as a cash cow... so I cancelled my contract within the first 14 days. I was charged in full for 45 days. I went to a competitor - Restoo - and the experience couldn't be more different! Great product, transparent pricing and amazing customer support. Do your homework before signing with CoverManager! Pros Market leader. Initial professional image portrayed - website, marketing material. Range of functionality offered. Apps for all devices. Cons Lack of transparency on pricing. Apps differ on each device and all seem very "buggy". Promised functionality does not work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jean Paul P. Consultant Restaurants ### "Outdated and Expensive" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 9, 2026 It is extremely expensive for what they offer. After spending thousands for years and constantly waiting for promised improvements and updates, we switched to a much better alternative that is also cheaper. Pros Outdated and expensive. I do not recommend it. There are better options in the market. It used to be the best app out there, but that was years ago. They have slept on their laurels and have been overtaken by other companies that are much more competitive, faster, and really understand the needs of restaurants. Cons It is an obsolete app with serious technical flaws and no personalisation options. Way overrated and overpriced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Christian G. Propietario y chef Hospitality ### "Carencias en conocimientos y trato muy limitado " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 5, 2024 Muy mala, estuve sin el servicio completo me hicieron darme de baja en el anterior q tenía y me dejaron en el aire y cada uno se quitan la responsabilidad no son un equipo van por divididos igual q el gobierno, llevo más de dos semanas q mande un correo y me dieran de baja y no lo han hecho para q pasara el mes y me quieran cobran, he devuelto el recibo, por sentirme estafado y robado en toda regla. Pros El trato es muy globalizado, muy limitados hablan muy bonito como todo andaluz pero en los momentos críticos no dan la talla, se pasan la responsabilidad de un departamento a otro Cons Son plataforma que dependen de Google lo mejor es pagar a google y le sale más barato Switched from [Dish](https://www.capterra.com/p/188697/Dish/) Pensé q eran mejores pero son peores Me arrepiento Alternatives considered [Dish](https://www.capterra.com/p/188697/Dish/) Reasons for choosing CoverManager No lo elegí me convencieron y me engañaron Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Maria Antonia S. Compras / i+d Food & Beverages ### "Excelente software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2023 Pros Covermanager a nivel operativo es una herramienta completamente amigable y para mí día a día imprescindible, pero más allá de las funcionalidades infinitas que cover tiene lo que más me ha gustado de cover es el trato tan cercano , efectivo y familiar que tiene su equipo con nuestra empresa. Cons La verdad covermanager cubre todas mis necesidades en cuanto a motor de reservas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ME manuel E. Subdirector Hospitality ### "Excelente gestor de restaurantes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2023 Excelente, el trato en nuestro caso de Rafael Román es cercano y con una gestión muy rápida y eficiente, estamos muy contentos Pros La facilidad de uso, calidad y cantidad de información sobre los clientes Cons Realmente no echamos de menos nada, quizás pida demasiado pero me gustaría tener un sistema que cuando cambiemos precios de cartas, también lo haga en los productos que tenemos integrados Reasons for choosing CoverManager Nos ofrecen todo lo que un establecimiento hostelero necesita Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Tomas G. DIRECTOR DEL GRUPO Hospitality ### "Enhorabuena por vuestro servicio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 14, 2023 En rasgos generales es muy buena. ENHORABUENA Pros Me parece que lo que marca la diferencia mas definitoria para nuestro grupo es la atencion al cliente, el equipo cover siempre esta disponible para ayudar y con mucha simpatia y resolucion Cons Me gustaria que adaptases funcionalidades concretas que se adapten a las necesidades especificas de cada local. Reasons for choosing CoverManager Mejor atencion al cliente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Maximo F. Director Hospitality ### "The Avocado Show" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2023 Pros Un sistema con desarrollos de la casa adaptados a necesidades muy especificas del sector y competitivo a nivel funcionalidades/precio, pero sin duda su punto más fuerte es la atención al cliente. Cons Los informes deben ser mas visuales para facilitar su análisis Switched from [Zenchef](https://www.capterra.com/p/174819/ZenBook/) GDPR y atención al cliente Reasons for choosing CoverManager Base de datos Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PA Pelayo A. Socio Hospitality ### "Recomendable al 200%" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2023 Pros La aplicación es muy intuitiva y si además lo sincronizas con tu software de ventas podrás tener muchísima información. Facilidad total a la hora de resolver consultas. Su equipo se preocupa por analizar tu rendimiento y están comprometidos con el cliente. Los avisos de otras reservas en otros restaurantes de Cover hacen que estemos mucho más preparados ante un no-show. Calidad precio estupendo en el cover básico. Cons La aplicación es mejorableLas tarifas a los efectos de anticipos, tarjetas a clientes, etc. me parecen un poco caras Reasons for choosing CoverManager Me lo aconsejaron Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FD Frank D. Administrativo y dueño Restaurants ### "Excelente herramienta para la gestion de reservas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2023 Pros Desde el día uno fue una apuesta para cambiar la manera en la que gestionabamos las reservas en el restaurante, la asesoria y apoyo por parte de Fran Hebles ha sido siempre A1, nos ha guiado en todo para obtener lo que necesitamos en el momento y siempre en Pro a mejorar en todos los aspectos lo cual ha repercutido positivamente en el restaurante, en general estamos bastante contentos hasta la fecha, es una herramienta fácil de usar y extremadamente útil si le sacas su máximo provecho, además todo el equipo de covermanager ha sido siempre excelente. Cons Esto quizas es un poco "externo" a covermanager y a las funcionalidades de la herramienta, sin embargo, entra dentro de las facilidades que covermanager deberia dar como empresa en general, especialmente en estos momentos post pandemia en la que pasamos por situaciones económicas complicadas.Considero que deberia haber mayor flexibilidad en caso de que se retrasen algunas facturas, otras empresas y proveedores en hostelería han mostrado mucha mas flexibilidad en este asunto y se agradece muchísimo cuando lo hacen, especialmente si tenemos mucho tiempo trabajando juntos y confiando en la empresa y herramienta. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LO Luis O. Oficina Hospitality ### "Reseña " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 13, 2023 Muy positiva Pros Su facilidad al momento de hacer una reserva Cons El aspecto debe de ser más instintivo de usar Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/229015/CoverManager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Restroworks vs CoverManager](https://www.capterra.com/compare/142877-229015/Restroworks-vs-CoverManager)